NANNYTAX is simply the most efficient, friendly and straightforward payroll provider we have dealt with in the UK! Special mention to Honey Figg, who went above and beyond assisting me today! Their se... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Nannytax are a brilliant company. Their staff are so helpful, knowledgeable & patient. They're fantastic communicators, both to clients and between their various departments. I work with a... Zobacz więcej
Reakcja na opinię
Nannytax are simply excellent at what they do. The staff are responsive and helpful which is fantastic. More than that though as a time and knowledge poor user they simply take problems away, even tho... Zobacz więcej
Reakcja na opinię
Excellent customer service! Really help to support all changes and complications. Mark Flavin in customer services went above and beyond to help make sure we were set up and Eve in payroll has assiste... Zobacz więcej
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O Nannytax
Napisane przez firmę
Market leading, award-winning and trusted by nearly 200 UK nanny agencies, Nannytax are the nanny payroll experts with almost 30 years of experience.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
- 95% of customers rate our unique online member’s area excellent.
- Exclusive Membership Benefits & Nanny Employment pack that takes you through everything you need to know about being a nanny employer.
- Nannytax are here for you 7 days a week so you can contact us at a time that is most convenient for you.
Dane kontaktowe
7th Floor, Telecom House 125-135 Preston Road, Brighton, BN1 6AF, Brighton, Zjednoczone Królestwo
- 02031374401
- info@nannytax.co.uk
- www.nannytax.co.uk
4,6
Doskonała
815 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Odpowiedź od Nannytax
Hi Hannah,
Thank you so much for your kind words, I'm so pleased you have found our service exceptional!
Best wishes
Laura Eason - Head of Customer & Operations
Very smooth experience to get insured
Very smooth experience to get insured, and when we haven’t needed the full year in the past, it was an easy process to cancel the remainder of the year.
5 lutego 2025
Opinia niezależna
Odpowiedź od Nannytax
Hi Olly,
Thank you very much for your great review, I'm so pleased you have had a smooth experience with us.
Best wishes
Laura Eason
Head of Customer & Operations
Excellent reviewI find your company efficient and with…
I find your company efficient and with excellent communication.
I will highly recommend your services
Thank you very much for being professional, efficient and helpful.
28 stycznia 2025
Opinia niezależna
Odpowiedź od Nannytax
Hi Soraya,
Thank you so much for your great review! I'm pleased to hear that you've had an excellent experience with us.
Best wishes
Laura Eason - Head of Customer & Operations
Unacceptable let down from nanny tax…
Unacceptable let down from nanny tax…
Nanny tax are not as professional and on top of things as they should be!! This experience with Nanny tax goes a way beyond disappointing…
My last job came to end at the end of November last year and my employer has requested my P45 at the begging of November. I called Nanny tax on 3rd of January to request copy of my P45 as I still haven’t received it and thought it got lost in the post to only find out to my utter disbelief and shock they only issued it on 2nd of January!!!! This has resulted in HMRC still registering me as employed for the month of December and me not getting any financial help from UC to pay my rent for the month of December! To this day I still don’t know if my P45 has been submitted to HMRC yet or not. When I call nanny tax I’m always told that the person that deals with this is not available. I had to chase Nannytax keep calling them back as no one was getting back to me swiftly, even so it was very urgent and needed to be dealt with immediately. Nanny tax caused me a great deal of stress, frustration and financial difficulty. This is not acceptable from a professional payroll agency. They should know better how important these things are and the reason why they need to be done on time. Unfortunately I will not recommend them and will try to steer my future employers away from using them.
23 stycznia 2025
Opinia niezależna
Odpowiedź od Nannytax
Hi Jitka,
Thank you for sharing your feedback. I’m truly sorry to hear that you feel this way. We’ve tried to call you today but haven't been able to get through. We’ve left a voicemail to let you know that we will be in touch again on Friday, January 24th
Kind regards
Laura Eason
Head of Customer & Operations
I had an issue with a nanny share…
I had an issue with a nanny share arrangement that Nannytax were fantastic at helping me resolve. In particular, I spoke to Lewis from the Payroll team - he was incredibly helpful/patient as he talked me through the payroll position.
I have only just signed up the service but have been so impressed with the support service provided to date.
15 stycznia 2025
Opinia niezależna
Odpowiedź od Nannytax
Hi Adam,
Wow, what a review! Thank you so much for your kind words, I'm thrilled to hear that Lewis was able to help you and that you're impressed with the support you've received so far. We strive to provide exceptional service and it's great to know that we've made a positive impact.
Best wishes
Laura Eason - Head of Customer & Operations
Server kept timing out
Server kept timing out — cards not authorized— very frustrating process this time
10 stycznia 2025
Opinia niezależna
Odpowiedź od Nannytax
Hi Danielle,
Thank you for sharing your feedback, and I'm so sorry for the frustrating experience you had. I'm glad to see your renewal was successfully completed - thank you for patience whilst going through this process.
We are actively investigating this issue and want to assure you that we take matters like this very seriously, as we are dedicated to providing every customer with a seamless and straightforward experience
Best wishes
Laura Eason
Head of Customer & Operations
Easy of use
Straightforward and easy to use. Very responsive support team.
9 stycznia 2025
Opinia niezależna
Odpowiedź od Nannytax
Hi Victor,
Thank you for your kind feedback! I'm so glad to hear that you have had a great experience, and that our support team was responsive.
Best wishes
Laura Eason
Head of Customer & Operations
Easy to renew the policy
6 stycznia 2025
Opinia niezależna
Odpowiedź od Nannytax
Hi Justin,
Thank you for leaving us a review, I am pleased you had a an easy experience with us - it is our aim to make it simple and easy!
Best wishes
Laura Eason
Head of Customer & Operations
Hannah from Nannytax
Hannah from Nannytax was sooo helpful and kind on the phone and very patient with me when I was trying to find out certain details that were taking me some time to find out. Hannah answered all my questions well.
3 stycznia 2025
Opinia niezależna
Odpowiedź od Nannytax
Hi Kerrie,
Thank you for your wonderful feedback! I'm so glad to hear that Hannah was helpful and patient. We’re proud to have team members like Hannah.
Best wishes
Laura Eason
Head of Customer & Operations
NannyTax delivers every time
NannyTax delivers every time. I have no complains on their service, their associates in all departments have always been very kind and patient explaining everything that I have asked for, and I have asked A LOT of questions. I would recommend them strongly to anyone looking for HR services.
1 grudnia 2024
Opinia niezależna
Odpowiedź od Nannytax
Hi Claudia,
Thank you so much for your review, and for taking the time to share your experience. I'm so pleased to hear that you've had such a positive experience.
Best wishes
Laura Eason
Head of Customer & Operations
Its really satisfying Talking with Faye…
Its really satisfying Talking with Faye Deeley! She helps me to understand and manage all what i needed regarding my documents. Excellent job and thank you very much for your help.
27 listopada 2024
Opinia niezależna
Odpowiedź od Nannytax
Hi Rutchel,
Thank you so much for your kind words! I'm thrilled to hear that your experience has been a satisfying one.
Best wishes
Laura Eason
Head of Customer & Operations
Good experience
Good experience
However there are a bit of issues in my member area where it looks I haven't completed my details which I had before
27 listopada 2024
Opinia niezależna
Odpowiedź od Nannytax
Hi Erica,
Thank you for sharing your feedback, I’m sorry for any inconvenience you’ve encountered with our Members area - I'd love the opportunity to discuss this further to better understand the issue and ensure everything works seamlessly for you.
Please feel free to reach out to me at 0203 137 4401 or email info@nannytax.co.uk. I'll look forward to hearing from you.
Best wishes
Laura Eason
Head of Customer & Operations
Overall very happy
Very easy account and employee set-up process. Website interface is clear, comprehensive and efficient. Email communications also clear, timely and efficient. Cost of service seems fair. Overall very happy.
16 listopada 2024
Opinia niezależna
Odpowiedź od Nannytax
Hi Ken,
Thank you so much for your kind feedback! I'm so pleased to hear your experience has been clear, timely and efficient.
Best wishes
Laura Eason
Head of Customer & Operations.
Simple sign up
Simple sign up, clear instructions, very helpful service
31 października 2024
Opinia niezależna
Odpowiedź od Nannytax
Hi Phil,
Thank you for your feedback! We're happy to hear that you found the signup process simple and clear and that our service is helpful to you and your family.
Best wishes
Laura Eason
Head of Customer & Operations
Very easy to use
Very easy to use, quick and informative subscription process.
29 października 2024
Opinia niezależna
Odpowiedź od Nannytax
Hi Max,
Thank you so much for your feedback about our subscription process! We're really glad you found it easy and quick!
Best wishes
Laura Eason
Head of Customer & Operations
help and support from Hannah!
Hannah has been such an amazing help! She listened to my concerns and really understood me and helped me out as much as she could. Highly recommend talking to her if you need any help. She’s been so nice and supportive!
Thanks Hannah!
25 października 2024
Opinia niezależna
Odpowiedź od Nannytax
Hi Rhea,
Thank you so much for your wonderful feedback! I am thrilled to hear that our team were able to support you and resolve your issue.
Best wishes
Laura Eason
Head of Customer & Operations
The members area doesn't work on your…
The members area doesn't work on your phone - online I can see it fine but the mobile version doesn't show the options and status properly. (I am on android)
25 października 2024
Opinia niezależna
Odpowiedź od Nannytax
Hi B TP,
Thank you for your feedback. Sorry to hear you're having trouble accessing your member's area on your phone. We've shared this with our IT and Development team who are always looking for ways to improve our members area and customer experience.
Best wishes
Laura Eason
Head of Customer & Operations
Really helpful
Really helpful phone call helping me set up my account, many thanks
23 października 2024
Opinia niezależna
Odpowiedź od Nannytax
Hi Kathryn,
Thank you so much for your feedback! We're so glad to hear our team was able to help you set up your account.
Best wishes
Laura Eason
Head of Customer & Operations
Odpowiedź od Nannytax
Hi Sarah,
Thank you for your review. I'm so glad to hear that you found the process easy.
Best wishes
Laura Eason
Head of Customer & Operations
Nanny tax are great
Nanny tax are so efficient and professional. Above all if you have a question they are easy to contact and you get an actual person to speak to. I had no idea how to start with employing a new nanny and they just did everything . It’s a great service Thank you Suzy
15 października 2024
Opinia niezależna
Odpowiedź od Nannytax
Hi Suzy,
Thank you so much for your kind words! I'm delighted to hear that you found our service efficient and professional.
Best wishes
Laura Eason
Head of Customer & Operations
Doświadczenie Trustpilot
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