I thought this company would be difficult to contact and would fob me off but I have to say their customer service was excellent. Impressed with the speed taken to resolve my query. Thank you
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This is a follow up review, regarding Amazon voucher for a House of Bruar purchase. After a frustrating delay and many emails / submissions through their official contact page, I did get a helpful rep... Zobacz więcej
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Used previously, and got qualifying purchase Amazon voucher without issues - but this time I've not heard anything, months after using MyVoucherCodes. I've contacted support but haven't received... Zobacz więcej
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Disgusted with poor service, promised rewards are never sent, several times I’ve had to chase up the vouchers owed. I am very unhappy, followed instructions yet several months later waiting for my £... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Discount voucher codes, promotional codes and coupons for UK online stores. Save money with these free exclusive valid money off discount codes and special offers, check My Voucher Codes UK before you shop to find free discounts
Dane kontaktowe
Zjednoczone Królestwo
- www.myvouchercodes.co.uk
2,9
Średnia
437 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Nice discount
Used myvouchercodes link to Irish ferries. Easy to use ,got £10 voucher 2 weeks later.
25 września 2023
Opinia niezależna
Odpowiedź od MyVoucherCodes
Hello Philip,
Thank you for leaving a review.
We are glad to hear you enjoyed your experience with us and we hope to see you use our services again in the future.
Many thanks,
Jessica Brown
Easy to use and Voucher delivered on…
Easy to use and Voucher delivered on time
29 września 2023
Opinia niezależna
Odpowiedź od MyVoucherCodes
Hello Ian,
Thank you for leaving a review.
We are glad to hear you received your reward and we hope to see you use our services again in the future.
Many Thanks,
Jessica Brown
Free voucher on booking.com
Very quick delivery of amazon voucher after booking accommodation on booking.com
25 września 2023
Opinia niezależna
Odpowiedź od MyVoucherCodes
Hello Dave,
Thank you for leaving your feedback.
We are so happy to hear you have received your Amazon voucher.
We hope to see you use our services again in the future.
Many thanks,
Jessica Brown
It took ages
It took ages for our voucher to arrive, but it did arrive and we are now happy.
13 września 2023
Opinia niezależna
Not an impressive first impression
Took advantage of an offer £10 Amazon voucher providing I met conditions i.e spent over £100 on a purchase. Received the qualifying confirmation email then gift card claim declined email not long after because of apparently the retailer citing the transaction had been declined (appears to be common practice). The retailer hadn't declined the transaction as I received the items, I have since contacted the retailer and they deny having any connection with Myvouchercodes. I have contacted Myvouchercodes who have replied and requested receipts. I feel I have been conned by Myvouchercodes along with, it seems many others. I await Myvouchercodes' further correspondence but I suspect none.
FYI myvcodes earn affiliation commission when purchasing through their links so would be in their interest not to issue vouchers using any excuse.
Btw the retailer's loyalty scheme seems to be generous so I will continue my business with them.
Several days update from this review, MVC have indeed further connected myself. Having smelled a rat and asked some questions they have reinstated the gift card claim to be issued after approx 90 days. We shall see. The countdowns on.
Further update after MVC response. As regular as clockwork when it's no longer confined.
31 sierpnia 2023
Opinia niezależna
Odpowiedź od MyVoucherCodes
Hi Stewart,
Thank you for leaving a review for MyVoucherCodes. We're very sorry if you have not received the service you expect.
We have reviewed your application and based on the timescale of your application as well as the information provided to us via our customer service channels, we have followed the correct processes.
We would never withhold a reward from our customer if they are owed that reward, however there are processes which we need to follow to ensure we are treating customers fairly. Additionally, we cannot comment on any information given to you by a retailer, although if an error has occurred we will always look to correct this and provide the reward you have applied for.
We request proof of purchase for your benefit, as this confirms that you are in fact eligible for the reward. In this case, you are certainly eligible, which is why we made the decision to honour your reward and provide this to you within the promised timescales.
We are very sorry for any confusion or inconvenience we have caused, however we're glad this issue is now resolved. Please do let us know if you experience any further issues as we're more than happy to help you in these situations.
Kind regards,
Morgan
surprised to get my gift voucher so…
surprised to get my gift voucher so quickly after the trip
1 września 2023
Opinia niezależna
The one and only discount code that works every time. …
ALWAY go on this Web site for discount tired others but nothing touching these guys.
2 września 2023
Opinia niezależna
Great experience
21 sierpnia 2023
Opinia niezależna
Odpowiedź od MyVoucherCodes
Hello,
Thank you for taking the time to leave a review and we're very sorry to hear you haven't yet received your voucher.
This may be due to the standard 90 day validation period, however we would really like to look into this for you.
We always aim to provide our customers with their rewards within the promised timescale. If you can contact us via email at customerservicesmvc@service.myvouchercodes.co.uk, we'd be more than happy to investigate this for you.
Kind Regards,
Morgan
Warners £90 discount con
This is a total waste of time and effort and should be shown up to stop anybody else being conned by this company. The whole thing is set up to take an inordinate amount of time to follow up, send multiple emails and asked to present information with no useful outcome. It is now over two months since we had our Warners Holiday and we are still chasing the so-called £90 discount. Warners themseves should take responsibility for this as they are party to this fraud by allowing it to happen and obtain business through it.
6 sierpnia 2023
Opinia niezależna
Odpowiedź od MyVoucherCodes
Hello Mr Thompson,
Thank you for getting in touch and providing us with your feedback. Firstly, we would like to apologise for any inconvenience and upset caused by your experience with us.
The reason why we ask for confirmation of your purchase is to ensure that the correct terms and conditions were followed and to ensure that we have all the information regarding your query available to us.
In regards to your specific reward, your purchase can take up to 90 days after the agreed travel date to be tracked and approved on your account. We appreciate that this isn't ideal and we are really sorry.
Please could you send us an email on customerservicesmvc_audit@service.myvouchercodes.co.uk and provide us with a copy of your order confirmation, we can investigate into this further for you. We are open Monday to Friday, 9am to 5.30pm.
Again, we are really sorry for any inconvenience caused and would like to thank you for bringing this to our attention.
Many Thanks,
Kirsty.
Qualified for a £15 Morrison’s gift…
Qualified for a £15 Morrison’s gift voucher after spending over £100 with QVC, I waited the upto 90days and beyond for the confirmation apparently from QVC( who I have emailed and had a reply).. I have emailed this company twice with no response. So guessing no voucher will be forthcoming.
25 marca 2023
Opinia niezależna
Odpowiedź od MyVoucherCodes
Hello Karen,
Thank you for taking the time to leave a review. We appreciate your feedback.
Firstly, we're very sorry if you have not received our recent contact. We always aim to respond to our customers within 3 days and we have responded to your most recent email, however we apologise if you did not receive this. We're also very sorry to hear you have not yet been able to claim your reward within the promised 90 day window.
We advise the 90 day timescale to allow our automatic processes to validate your reward, however sometimes we need to manually validate this for you.
We appreciate this is not ideal and again, we're very sorry for any inconvenience this has caused.
I have manually reviewed your reward and approved this for you, which you can now claim within your MyVoucherCodes account.
If you require anything else please let us know by contacting our customer services team at customerservicesmvc_audit@service.myvouchercodes.co.uk.
Many thanks and kind regards,
Morgan
Customer service
After initially being refused my reward, I contacted customer service who asked for verification emails- showing date, price paid etc. less than three hours later a confirmation email arrived, confirming my reward was sitting in my account. Excellent customer care/support. Will definitely use this website again.
31 lipca 2023
Opinia niezależna
I did have a few problems getting a…
I did have a few problems getting a reward activated and then going past 90 days from the actual event but Customer Services did respond very quickly each time i contacted them and I am very pleased with the result.
27 lipca 2023
Opinia niezależna
Hastle free collection
25 lipca 2023
Opinia niezależna
Free money - what’s not to like?
Very easy process to follow, and vouchers received earlier than expected.
21 lipca 2023
Opinia niezależna
Waiting forever.....
My amazon voucher was showing activated in Feb. Took my holiday in July still no voucher. Emailed several times they said wait 90 days so I did now saying wait 90 days after actual holiday! I'm thinking after another 90 days they will say I'm too late. In all that will be 8 months.. ridiculous time to wait... But fast forward... just got a email today 8th Sept and my voucher pops up £80 Hooray thankyou at last.
7 lipca 2023
Opinia niezależna
Odpowiedź od MyVoucherCodes
Hello Donna,
Thank you for taking the time to leave a review with MyVoucherCodes and we're very sorry for any confusion or inconvenience caused in our correspondence.
When placing an order for a future booking, we must allow 90 days to pass from your booking date before manually validating your reward. The reason the 90 day timescale starts from your booking date is in case your booking is cancelled or changed. If eligible, our system will then confirm and approve your reward automatically within the 90 day timescale.
Ideally you should receive your reward within the 90 days after your booking date, however our customer service team are available to manually check this if necessary.
We always look to make sure our customers are treated fairly and receive the rewards they are owed. If you're happy to get back in touch with our customer services team, we can certainly revaluate your offer and see if there's anything else we can do for you. You can get in touch with us by using our contact email: customerservicesmvc@service.myvouchercodes.co.uk
Again, we're very sorry for any inconvenience you've experienced but we hope to hear from you soon.
Kind regards,
Morgan
Really fast response from customer service
Made a mistake by missing the final step, so the reward offer was not activated in my account. Emailed customer service to see if they would still honour the giftcard. They replied extremely quickly saying they could see the reward in my account, it can take 90 days to track, any problems with it just to message them again.
12 lipca 2023
Opinia niezależna
Customer service very responsive and…
Customer service very responsive and helpful, thank you.
10 lipca 2023
Opinia niezależna
I followed the links & booked parking…
I followed the links & booked parking at Gatwick, value £110. An amazon voucher was offered if I spent this amount.
However, after purchase the voucher was declined as the spend had to be £110 before VAT.
Disingenuous marketing as I could have claimed for a lower voucher value had that been clear.
UPDATE - I contacted Myvouchercodes as suggested in the company reply below and they have honoured the voucher offer.
1 lipca 2023
Opinia niezależna
Odpowiedź od MyVoucherCodes
Hello Liz,
Thank you for getting in touch and leaving a review.
Firstly, we're very sorry if you've had a poor experience using MyVoucherCodes. We always aim to provide a quality service and a fair outcome for our customers.
Regarding the Gatwick Airport Parking offer you have referred to, we have recently reviewed this offer on our website. We have decided to make the terms of the offer clearer for our customers moving forward, however we appreciate this change may not have taken effect at the time of your purchase.
We would really like to look into this for you. If you're able to get in touch with our customer service team at info@myvouchercodes.co.uk we're happy to review your purchase. Given the circumstance we will certainly re-evaluate your eligibility.
Again, please accept our apologies for any inconvenience you have experienced.
Many thanks,
Morgan
Don't bother
Have made 2x valid purchases and neither have been automatically recognised.
One was eventually provided after chasing, the other I've emailed about 2-3 times and still have yet to hear back on. Poor service and will not be lured in again.
26 maja 2023
Opinia niezależna
Odpowiedź od MyVoucherCodes
Hi Rob,
Thank you for taking the time to leave a review about MyVoucherCodes.
When using our service we do rely on automatic processes to provide our customers with their rewards, but we understand these processes are not always perfect.
However, we do have a fantastic team of agents who can review your rewards manually to make sure you're receiving the rewards you deserve. This is likely the reason we were able to provide one of your rewards after you contacted us.
During the manual process our agents review your purchase to make sure you're eligible for the reward, however we would like to apologise for any delays you have experienced. We always aim to respond within a timely manner.
We have now sent a request to you for more information so that we can investigate this further. We really hope we can get this resolved for you as soon as possible.
Thanks again for leaving your review, this will help us improve our service moving forward.
Kind Regards,
Morgan
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