A company and it's staff always helpful and try to do the best for you, came out to do an insurance quote and were very knowledgeable and helpful, tried to make things as easy as possible which I app... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This company is very professional right from the minute they answer the phone. They ask many questions to fully understand the problem then advise when they will be able to send some one out to look a... Zobacz więcej
Reakcja na opinię
Really good service and came out quickly to sort a radiator leak. Boiler service done at same time so just the job! Really polite and friendly lads who came out, thanks for sorting.
Reakcja na opinię
Engineers expert, worked very hard in small space in heat wave. Professional and courteous. Only one criticism, slow to remove Old boiler and rubbish, also had to be reminded to fit Carbon monoxi... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Dane kontaktowe
290 Chorley New Rd, BL6 5NY, Bolton, Zjednoczone Królestwo
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4,9
Doskonała
726 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od mr-group.co.uk
"Thank you for the 5-star review! We're glad we could get your boiler's water pipe fixed up quickly and thoroughly. Please don't hesitate to reach out if you ever need us again!"
The engineer went the extra mile to get…
The engineer went the extra mile to get our hot water back up and running. We couldn't have asked for more.
29 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much for the 5-star review! Going without hot water is never fun, so our team always strives to do whatever it takes to get things up and running as quickly as possible. We are thrilled to hear that our engineer went the extra mile for you and left you completely satisfied. Thank you for choosing us!"
Boiler service
Boiler service. Service engineer arrived within time slot. He carried out the service, was polite and knowledgeable throughout his visit. Very happy with the customer service.
26 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much for the 5-star review! We know how important it is to keep your boiler running safely and efficiently, so we're thrilled to hear your annual service went so smoothly. Punctuality, politeness, and expertise are what we always aim to deliver. Thank you for your kind words about our customer service, and we look forward to seeing you again next year!"
This company is very competent and…
This company is very competent and experienced in the field of central heating. Two of their workforce arrived at my house on the dot of 8.00am on the promised day and got on with the job. They were friendly and helpful, and it was no problem to have them in the house. They cleaned up completely after my new boiler was fitted, and I am very happy with it. Definitely highly recommended.
28 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much for the fantastic review! Arriving right on the dot at 8:00 AM on the promised day is exactly how we like to start a job, so we're thrilled to hear our team's punctuality and experience stood out to you. We know that having a new boiler fitted can be a bit disruptive, so hearing that our engineers were a pleasure to have around and left everything completely clean means the world to us. Enjoy your new boiler, and thank you for the high recommendation!"
Very polite as always and explained…
Very polite as always and explained everything to me
29 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much for the 5-star review! The 'as always' means the world to us—we love knowing that we are consistently hitting the mark for you. Clear communication and courtesy are incredibly important to our team, so we're so glad your engineer took the time to explain everything clearly. Thank you for your continued support!"
Once again brilliant service...that's…
Once again brilliant service...that's all good for another 12mth...
27 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much! The 'once again' is music to our ears—we love keeping that streak going for you. You're officially all set and raring to go for the next 12 months! We truly appreciate your continued support and look forward to seeing you again this time next year."
Great service once again.
27 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much! Hearing 'once again' is the best compliment we could ask for, as we always strive to maintain that high standard for our returning customers. We truly appreciate your continued trust and support!"
The 2guys that came got straight onto…
The 2guys that came got straight onto the job. No problem.
I was shocked at the price charged ,over £100 for a visit that lasted approx 40 mins..
26 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you for your feedback. We're glad the job was completed smoothly and efficiently by our team. We understand that pricing can sometimes be a surprise, but our rates cover the cost of sending two fully qualified, insured professionals to your home to ensure the job is done safely and correctly. If you'd like to break down the invoice together, please give our office a call—we're always happy to help."
Polite, friendly and experienced service.
Polite, friendly and experienced service. They found the solution to the problem quicker than other plumbers in the area. Meticulous about cleaning up after they had been and went out of their way to help.
26 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much for the wonderful review! Finding efficient solutions where others couldn't is exactly what our experienced team prides itself on. We also believe that leaving a home as clean as we found it is just as important as the repair itself, so we're thrilled that our meticulousness and extra effort stood out to you. Thank you for choosing M&R!"
Annual boiler service.
Liam came to service my boiler , he messaged to say he was on his way and arrived promptly. He remembered he had been to repair a radiator pipe a few months ago and asked if everything was working well. I thought this was a nice touch.
He serviced the boiler and was efficient and tidy.
He is a credit to the company .
22 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much for the fantastic review! We are so lucky to have Liam on our team, and hearing that he is a credit to our company truly makes our day. It’s those little personal touches—like remembering a previous visit and checking in on your heating—that we pride ourselves on. We're glad your annual service went so smoothly, and we look forward to seeing you again next year!"
Engineer was pleasant and friendly
Engineer was pleasant and friendly. No issues at all.
20 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much for the fantastic review! We are so lucky to have Liam on our team, and hearing that he is a credit to our company truly makes our day. It’s those little personal touches—like remembering a previous visit and checking in on your heating—that we pride ourselves on. We're glad your annual service went so smoothly, and we look forward to seeing you again next year!"
Excellent service every time and the…
Excellent service every time and the engineers are also very helpful.
22 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much for the 5-star review! Hearing that we deliver excellent service 'every time' is the ultimate compliment for our team, as consistency is exactly what we strive for. I'll be sure to pass your kind words along to our engineers—they will be thrilled to hear that their helpfulness is appreciated. Thank you for your continued support!"
Odpowiedź od mr-group.co.uk
"No worries at all! We completely understand. Thank you for taking the time to write a quick note anyway. We hope you were happy with our service, and please feel free to reach out if you ever need our help again!"
A local firm who value their customers…
A local firm who value their customers and that is all you can ask
21 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much for the beautiful review! As a local firm, our customers are our neighbors, and valuing your trust is at the heart of everything we do. Knowing that you feel looked after is the biggest compliment we could ask for. Thank you for supporting local!"
Odpowiedź od mr-group.co.uk
"Thank you so much for the 5-star review! The 'as ever' is music to our ears—we love knowing that we are consistently maintaining our standards for you. Clear communication and punctuality are two things we pride ourselves on, so we're thrilled it showed. Thank you for your continued support!"
The young man checked ething did wat he…
The young man checked ething did wat he needed to do,always happy since I had this boiler fitted from you glad I paid extra for the warranty for 10 years extra very nice you lad thanks deborah
18 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much for the wonderful review, Deborah! We are absolutely thrilled to hear that you've been so happy with your boiler since we fitted it for you. Investing in that 10-year warranty was definitely a smart choice for total peace of mind! I will be sure to pass your lovely compliments along to the young man who visited—he will be delighted to hear his hard work was appreciated. Thank you for choosing M&R!"
The engineer was knowledgeable and…
The engineer was knowledgeable and engaging. He sorted out a huge problem with our water supply that could have cost us thousands if he hadn’t diagnosed it effectively.
19 maja 2026
Odpowiedź od mr-group.co.uk
"Thank you so much for this incredible review! Diagnosing a major issue accurately before it escalates is exactly what our experienced engineers train to do, and we are absolutely thrilled that we could save you from what would have been a very stressful and costly situation. We will definitely pass your high praise along to the engineer involved. Thank you for trusting M&R with your home!"
Timely and tidy well done thanks
19 maja 2026
Odpowiedź od mr-group.co.uk
Hi there! Thanks so much for the five-star review. We always aim to be prompt and keep things clean, so we're thrilled to hear we hit the mark. Thanks again!
The service was done on time and very…
The service was done on time and very satisfactory. We already have your service plan but for the second year you sent us an invoice. I phone and apologies were given.
18 maja 2026
Odpowiedź od mr-group.co.uk
Thank you so much for taking the time to leave us a 4-star review! We are thrilled to hear that your service was completed on time and to your satisfaction.
Please accept our sincere apologies once again for the accidental invoice sent for your second year. We always strive for a seamless experience, and we appreciate your patience and understanding when you called to get this sorted out. Our team is glad we could rectify the mistake quickly for you.
Thank you for being a valued service plan customer. If you ever need anything else, please don't hesitate to reach out!
Kind regards, M & R Team
Pleasant and efficient M&R personnel…
Pleasant and efficient M&R personnel performing
the maintenance routine.
15 yrs to date
14 maja 2026
Odpowiedź od mr-group.co.uk
"Wow, 15 years! Thank you so much for this incredible review. Having your trust and loyalty for a decade and a half is the highest honor our team could ask for. We are so proud that our personnel have consistently kept up that pleasant and efficient standard for your maintenance routines over all these years. Thank you for being such a valued part of the M&R family, and we look forward to keeping your home running smoothly for many more years to come!"
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.