Melisa Altamirano has been exceptional throughout the planning of my Galápagos trip. She is responsive, patient and highly knowledgeable, and she has taken the time to understand exactly what I wanted... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Incredible La Pinta cruise of Galapagos South and Western itinerary. Staff satisfied every request to the point of having to be more careful about comments made. Henry, one of our naturalists, instill... Zobacz więcej
Reakcja na opinię
Diego provided excellent service, and I would rate him 10/10. He was very supportive throughout the process and gave us detailed, helpful information about our Galapagos trip. He also made a genuine e... Zobacz więcej
Reakcja na opinię
We have had a wonderful experience working with Rosa Mena on planning our trip. Rosa not only answered questions via email, but she also made herself available for us to speak on the phone. She answer... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Metropolitan Touring, we’ve been crafting life-changing journeys across Ecuador, the Galápagos Islands, Colombia, and Peru since 1953. As South America’s leading DMC, we connect travelers with nature, culture, and community, creating meaningful experiences that positively impact both people and the planet. Over seven decades, we've gathered thousands of unforgettable stories from our guests, each one as memorable, significant, and transformative as the next. Every journey fosters profound connections between the traveler, the places they visit, the people they travel with, and the people they meet. Ultimately, we are in the connections business—building experiences that inspire and transform. Let’s explore and transform, together. Explore the Galápagos with Our Premier Yachts For an unparalleled Galápagos adventure, we offer three exceptional yachts: Yacht La Pinta: A 48-passenger luxury vessel featuring 24 spacious cabins, a jacuzzi, fitness room, and a glass-bottom boat for unique marine life views. Metropolitan Touring Yacht Isabela II: An intimate 40-passenger yacht with 20 elegant cabins, offering sea kayaks, a glass-bottom boat, and a sun deck for panoramic views. Yacht Isabela Santa Cruz II: A modern 90-passenger ship with five spacious decks, featuring a science center, hot tubs, and multiple dining options. Crucero Santa Cruz Galápagos Encounter the Galápagos Big 15 Embark on a journey to witness the "Big 15" of the Galápagos—iconic species that define the archipelago's unique biodiversity. These include the Galápagos giant tortoise, blue-footed booby, flightless cormorant, and the only tropical penguin species, the Galápagos penguin.
SPIRIT, PASSION AND VISION
Napisane przez firmę
- OUR MISSION
- To transform the lives of our explorers through memorable experiences in destinations unique to their nature, history, and culture.
- OUR VISION
- To be the gold standard of excellence in the travel industry in South America.
- OUR COMMITMENT
- Given our origins in the fragile and globally important Galapagos Islands, from our company’s origins, we have sought to be conscientious stewards of the destinations in which we operate and responsible contributors to the well-being of the communities that form part of our value chain. Sustainability is part of our DNA, today embedded into every facet of our operations through the ESG framework and our commitment to creating positive impacts on both people and the planet.
Dane kontaktowe
Av de las Palmeras N45-74 y de las Orquideas, EC170513, Quito, Ekwador
- (+1) -855-500-0496
- info@metropolitan-touring.com
- www.metropolitan-touring.com
Best Summer Deal 2025
4,9
Doskonała
234 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Anddy was very informative and nice.
26 czerwca 2025
Odpowiedź od Metropolitan Touring
Dear Krista,
Thank you for your kind words! We're so glad to hear that Anddy was helpful and pleasant throughout your experience.
We look forward to assisting you again in the future!
Warm regards,
Metropolitan Touring
Knowledgeable, Flexible, and Friendly
Wonderful experience putting together an itinerary for a multi-generational group.
19 czerwca 2025
Odpowiedź od Metropolitan Touring
Dear guest,
Thank you for your kind words! We're so glad to hear the planning process was smooth and that our team made it a great experience.
We look forward to helping you again in the future!
Warm regards,
Metropolitan Touring
Odpowiedź od Metropolitan Touring
Dear Carol,
Thank you for your comment! We look forward to welcoming you soon and hope your experience with us will be unforgettable.
Warm regards,
Metropolitan Touring
Yadira was great
Yadira was extremely helpful and answered all of our questions promptly and efficiently! She put together an awesome plan that we are extremely excited about
13 czerwca 2025
Odpowiedź od Metropolitan Touring
Dear guest,
Thank you for your kind words! We're delighted to hear that Yadira was so helpful and that she put together a plan you're excited about. Providing efficient and attentive service is what we strive for, and your feedback truly means a lot.
We look forward to helping you create more unforgettable experiences in the future!
Warm regards,
Metropolitan Touring
Odpowiedź od Metropolitan Touring
Dear Sarah,
Thank you for your kind words! We're so glad to hear that you found the experience seamless, efficient, and quick. It means a lot to us, and we hope to welcome you again soon!
Warm regards,
Metropolitan Touring
EDOURDO IS VERY PATIENT AND HIS…
EDOURDO IS VERY PATIENT AND HIS KNOWLEDGE IS EXCELLENT
6 czerwca 2025
Odpowiedź od Metropolitan Touring
Dear Sandy,
Thank you for your kind words! We're so glad Eduardo was able to support you with such patience and expertise — we’ll be sure to share your message with him! 😊
Warm regards,
Metropolitan Touring
Odpowiedź od Metropolitan Touring
Dear Doris,
Thank you for your kind comment! We're delighted to know you enjoyed working with Anddy and appreciated our customer service. We hope to have the pleasure of welcoming you again soon!
Warm regards,
Metropolitan Touring
Was very responsive
2 czerwca 2025
Odpowiedź od Metropolitan Touring
Thank you for your feedback! We're glad to hear our team was responsive — it's our priority to provide excellent service every step of the way. 😊
I prefer to complete this after our…
I prefer to complete this after our travel in July.
25 maja 2025
Odpowiedź od Metropolitan Touring
Dear Susan,
Thank you for your message! We completely understand and look forward to hearing about your experience after your travels in July.
Wishing you a fantastic journey—we’ll be here when you’re ready to share!
Warm regards,
Metropolitan Touring
Wonderful response and service for me…
Wonderful response and service for me and the clients were extremely pleased!
20 maja 2025
Odpowiedź od Metropolitan Touring
Thank you so much for your kind words! 🌟 We're thrilled to hear that both you and your clients were pleased with our service. At Metropolitan Touring, creating exceptional experiences is what we’re all about. We truly appreciate your trust and look forward to welcoming you again soon! 🌍✨
Best tour specialist
My tour specialist, Maria, was a pleasure to work with. Helpful, informative, quick to respond
12 maja 2025
Odpowiedź od Metropolitan Touring
Dear Deetz,
Thank you for your kind words! 😊 We're so happy to hear that Maria made your planning experience smooth and enjoyable. Her helpfulness and quick responses truly make a difference. We hope to have the pleasure of assisting you again on another unforgettable journey! 🌟✈️🌍
Gracias María Emilia
La experiencia excelente lo ha hecho Mario Emilia. Ha contestado nuestras preguntas y ha resuelto todas nuestras dudas
12 maja 2025
Odpowiedź od Metropolitan Touring
Dear Manuel,
Thank you so much for your wonderful comment! 😊 We're delighted to hear that Maria Emilia made your experience excellent and was able to answer all your questions. It's always our goal to provide clear and helpful service. We hope to welcome you back for another amazing adventure soon! 🌟🌍
Odpowiedź od Metropolitan Touring
Dear Charles,
Thank you for your kind words! 😊 We're happy to hear you enjoyed the service. Hope to see you again on your next adventure! 🌟🌍
Odpowiedź od Metropolitan Touring
Dear Donald,
Thank you so much for your lovely comment! 😊 We're thrilled to hear that Carolina made your booking experience smooth and enjoyable. It was a pleasure assisting you, and we can't wait to have you join us on another unforgettable journey! 🌟✈️🌍
Odpowiedź od Metropolitan Touring
Dear James. Thank you so much for your kind words! 😊 We're glad you enjoyed the service and the tour explanations. It was a pleasure having you with us, and we hope to welcome you on another adventure soon! 🌎✨
ROSA WAS EXCEPTIONALLY HELP FULL AND…
ROSA WAS EXCEPTIONALLY HELP FULL AND KIND.
HER PROMPT RESPONSES AND ADVICE WERE VERY KNOWLEDGEABLE
27 kwietnia 2025
Odpowiedź od Metropolitan Touring
Dear Spencer.
Thank you for your wonderful feedback!
We're thrilled to hear that Rosa was exceptionally helpful and kind. Her dedication, promptness, and knowledge truly make a difference, and we'll be sure to share your kind words with her.
We hope to welcome you back again soon!
Warm regards,
Metropolitan Touring
Odpowiedź od Metropolitan Touring
Dear Jaime, thank you very much for your excellent review. We are glad to hear Carolina took great care of you. We look forward to your next adventure with us!
la profesionalidad y la amabilidad
29 grudnia 2024
Odpowiedź od Metropolitan Touring
Estimada Maria del Mar,
Gracias por tus amables palabras. Nos alegra saber que tu experiencia fue tan positiva. ¡Esperamos tener el placer de atenderte nuevamente pronto!
Saludos cordiales.
Metropolitan Touring
Agent Domenica was very attentive to…
Agent Domenica was very attentive to our client's needs, and did everything possible to fulfill their special requests.
17 grudnia 2024
Odpowiedź od Metropolitan Touring
Dear Pauline, thank you very much for your excellent review. We are glad to hear Domenica took great care of you. We look forward to your next adventure with us!
I will review once we have taken the…
I will review once we have taken the trip Right now all we have done is put down the deposit
11 grudnia 2024
Odpowiedź od Metropolitan Touring
Dear Robin, Thank you very much for your comment. We are glad to hear that you were very well taken care of. We are so looking forward to your adventure with us! Enjoy it!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.