Galapagos Travel Center Recenzje 

214
Wynik TrustScore: 5 na 5

4,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Diana was so helpfull all the way through the booking process, answering all our questions and supporting us. When we arrived at Quito airport everything was ready and waiting for us and from there ev... Zobacz więcej

Oceniono na 5 z 5

This was a huge expense and reading trust pilot reviews originally is what gave me the confidence to proceed. The trip was amazing and everything happened as detailed. When I was on the cruise I met o... Zobacz więcej

Oceniono na 5 z 5

Everything was handled so smoothly - we felt well taken care of throughout our trip. The communication was also very good, especially the booklet of info that was sent right before we left. I was ab... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Our trip planned by the Galapagos travel center was one of the best trips we have ever taken! Every detail went perfectly and all of the guides and drivers did an excellent job. Hats off to our travel... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Biuro podróży

Napisane przez firmę

At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

214 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(214)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 100

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Helpful and provided everything as expected

Diana was so helpfull all the way through the booking process, answering all our questions and supporting us. When we arrived at Quito airport everything was ready and waiting for us and from there everything ran like clockwork.

17 sierpnia 2026
Oceniono na 5 z 5

A truly wonderful and memorable experience!!

We had an exceptional experience with the Galapagos Travel Center. With the assistance of Gabriela and Sofia, we booked a trip to the Galapagos for 5 days on the Ayla as well as 7 days of vacation in Quito, including 5 difference tours. Throughout our vacation, the experience was fantastic! This included absolutely fabulous tours with our guide (Fabricio Castello), exceptional hotel accommodations, airport and hotel transfers, and assistance with last minute changes to our travel schedule. Our experience on the Ayla - including accommodations, food, and attentiveness by the ship's crew was top-notch. Our tour guide/biologist -Alexis - was also fantastic!

10 sierpnia 2026
Oceniono na 5 z 5

They deliver exactly what they said

This was a huge expense and reading trust pilot reviews originally is what gave me the confidence to proceed. The trip was amazing and everything happened as detailed. When I was on the cruise I met others who had not used this agency and they had not recieved anywhere near as much information and helpful details on what to pack. I highly recommend them.

21 sierpnia 2026
Oceniono na 3 z 5

Grand Majestic is 5 star

Grand Majestic is 5 star, absolutely fantastic.
Galápagos Travel Center s not more then 3* because you book for me another hotel about I ask and don’t give any compensation.
First day in Baltra before Yaht is not comfortable. Not meal in plane no meal when we arrived in Baltra.

21 sierpnia 2026
Oceniono na 5 z 5

Your biggest fans!

Katie’s selection of places to stay and things to do in and about Quito was excellent, accommodations were great, and sequencing was perfect. Our guide Fabrizio was amazing, and the fact that he was with us for all of our rides in and about Quito made it extra special. Our time in the Galapagos exceeded expectation, and will recommend your services to anyone who asks😀.

10 lipca 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Hi Chuck and Arleen!

Thank you so much for your review! We are so glad that Galapagos exceeded your expectations and that Fabrizio made your time in Quito extra special. Katie put a lot of care into selecting the best options and planning the perfect flow for your days, so knowing her expertise made such a difference for you is fantastic.

Thank you so much for choosing us and for sharing your recommendations with others!

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Everything was handled so smoothly

Everything was handled so smoothly - we felt well taken care of throughout our trip. The communication was also very good, especially the booklet of info that was sent right before we left. I was able to refer to that document whenever I had a question, and it had all the answers.
Also, I want to give a shout out to my booking agent - Elizabeth Clavijo - she was so patient with all of my questions!

10 lipca 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Thank you so much for sharing your experience. It is great to hear that everything went smoothly and that you felt fully supported throughout the journey. A huge thank you for recognizing Elizabeth as well, her patience and dedication during the planning stage and throughout the entire trip truly represent the care we want to give every traveler.

Thank you for choosing us!

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Planning

Planning, guide, places we saw

29 czerwca 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Hi Sefi!

We're glad that our planning, guides, and the beautiful places you saw mey your expectations. Thanks for traveling with us!

Warm regards,
Galapagos Travel Center Team

Oceniono na 1 z 5

Poor customer service, mis-leading information, flights incorrectly booked

We travelled to the Galapagos Islands in May 2026. We used the Galapagos Travel Center to book the boat and flights. Our first contact with Galapagos Travel Center was in March 2025. We had quite a few mix-ups, confusing email conversations, and even flights booked so incorrectly that two of our group were REMOVED from their return flight mid-way back home. I would not recommend this travel agent!

14 lipca 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Dear Marylou,

We are truly sorry that your experience did not meet your expectations.
Throughout the planning process, your trip was affected by several third-party changes, including airline schedule updates, airport operational changes, and traveler-requested modifications. We kept your group informed at every stage. Unfortunately, in what is a very rare occurrence, an error was made by the cruise operator when issuing one of the return flight tickets.

As soon as the issue was identified at the airport, our Sales and Customer Care teams worked continuously with the cruise operator and the airline until the tickets were reissued, allowing your group to continue the journey. We understand you had hoped we could provide additional services; however, as a travel agency, we act as an intermediary between our travelers and the cruise operator, who is responsible for issuing the flights.

We sincerely apologize for the inconvenience this situation caused. While the ticketing error originated with the operator, we remained committed to assisting you throughout the process and appreciate your feedback, as it helps us improve our service.

We wish you all the best and thank you for traveling with us.

Kind regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

We had a wonderful experience

We had a wonderful experience. booking experience was informative and easy. Our agent, Elizabeth was great. Once there, our stay and travel was so smooth and well informed. Our guides and crew of the boat was the best ever. Food and cabins were great. I really can't say enough about our experience. I don't think it could have been any better.

13 czerwca 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Hi Jay!

Thank you for your review. We are so thrilled to hear that your experience exceeded your expectations!

It’s wonderful to know that Elizabeth made the booking process easy and informative, and that our guides, boat crew, food, and cabins delivered a best ever service. Providing a smooth, well-informed journey from start to finish is exactly what we aim for.

Thank you for choosing us for your trip!

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Our trip planned by the Galapagos…

Our trip planned by the Galapagos travel center was one of the best trips we have ever taken! Every detail went perfectly and all of the guides and drivers did an excellent job. Hats off to our travel agent who was very responsive before, during an after our trip. we We will continue to highly recommend the Galapagos Travel Center!

29 czerwca 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Hi Margaret!

Hats off to you for being amazing travelers! We are so glad you had a great experience in this unique place in the world! We are so proud of Giselle for providing seamless support throughout your entire journey, and we're glad you enjoyed the excellent service from our local guides and drivers.

We deeply value your recommendation, it was a true pleasure making this one of your best trips ever!

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Galapagos Travel Centre were excellent

Galapagos Travel Centre were excellent. Everything was clearly communicated and all my questions were answered quickly. Diana was knowledgeable and efficient.

The person who met us at the airport was also fantastic, helping us check in, and showing us where to and what to show the airport officials.

Thank you for organising a wonderful trip and for all the fantastic support.

29 czerwca 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Hi Natasha!

Thank you so much for this wonderful review! We are thrilled to hear that you had a seamless experience from your first contact. Diana always strives to provide efficient and knowledgeable guidance, and our airport team prides themselves on making that transition as smooth as possible.

Thank you for choosing us and for allowing us to organize a memorable trip for you!

Warm regards,
Galapagos Travel Center Team

Oceniono na 4 z 5

Would book again

I kept in contact with the same person throughout my booking which made it much easier. 2 of our group were unable to travel which they sorted out for us. Overall a good experience would book again.

1 czerwca 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Hi Martin!

We really appreciate your review! We're so glad that having a dedicated point of contact made your booking smoother and that we could easily sort out the changes for your group. We appreciate your kind words and look forward to welcoming you back for another great experience!

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Working with Katie was the absolute best

Working with Katie was the absolute best experience. She listened to what we were looking for and paid attention to our budget. She came up with great suggestions and a number of choices for the sea portion of our trip. She was so helpful answering my many questions. I thoroughly enjoyed not only working with her but getting to know her.

18 czerwca 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Hi Patti!

Thank you so much for taking the time to share this! We are so proud to have Katie on our team, and we're thrilled to hear how much you enjoyed working with her. She always goes above and beyond to listen to our clients' needs, budgets, and questions to craft the perfect itinerary.

We are so happy you had a great experience.

Best wishes,
Galapagos Travel Center Team

Oceniono na 5 z 5

Very helpful leading up to the trip

Very helpful leading up to the trip. The trip was amazing.

18 czerwca 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Hi Jeffrey!

Thank you for your review. We are thrilled to hear that our support was helpful and that you had an amazing experience. It was a true pleasure assisting you!

Warm regards,
Galapagos Travel Center Team

Oceniono na 4 z 5

This trip was organized and well…

This trip was organized and well planned out. The communication before the trip began wasn't perfect, but once we were on the ground, everything ran smoothly. Thank you.

29 maja 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Hi Bob!

Thank you for your review.

We are delighted to hear that your trip was well organized and that everything ran smoothly once you arrived. We also appreciate your honest feedback regarding the communication before the trip. We're actively working to improve this area so we can provide the same level of service and responsiveness before departure as our guests experience during their travels.

Thanks for your trust!

Warm regards,
Galapagos Travel Center Team

Oceniono na 4 z 5

Excellent experience despite no AC

We had an excellent experience aboard Letty with Billy and his crew. The Galapagos is an incredible place and this cruise was an a great way to see the islands. Billy had lots of information and always kept us informed on the days happenings. He guided us safely on the islands. The food was varied and delicious on the boat.
The air conditioning did not work and the room that we were in did not have any windows that opened. We asked Billy about it after the first night, and he said he would try to have someone open a window but the windows were secured shut. It did not sound like this was a new issue, as a couple that had been on the boat for the week before (and our week) said that it was the same. We *tried* to sleep in around 28-29 degree Celsius conditions each night.
Other than that we had a wonderful time. We saw boobies, frigates, one penguin, flamingos, eagle rays, Galapagos sharks, dolphins, many sea lions, and much more.
Diana was great to communicate with and helped us with our booking.

26 maja 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Hi Taylor,

Thank you for your review and for sharing your experience.

We are glad to hear that you enjoyed the Galapagos wildlife, Billy's guidance, and the overall cruise experience.

At the same time, we sincerely apologize for the inconvenience caused by the air conditioning and ventilation issues in your cabin. We carefully select the cruise operators we work with and take feedback like yours very seriously. As an intermediary travel agency, we have formally forwarded your complaint to the Letty Cruise management so they can correct this matter for future guests.

Thank you again for bringing this to our attention. We hope to welcome you back to Ecuador in the future!

Warm regards,
Galapagos Travel Center Team

Oceniono na 5 z 5

Ecuador and Peru Tour

We booked through Galapagos Travel Center for our travel to Ecuador and Peru visiting Quito,Galapagos, Lima, Cusco, Sacred Valley and Machu Picchu. The tours were well organised and the guides were on time,experienced and well prepared. The boat Horizon we boarded at Galapagos was well crewed and they were experienced and very professional. The food was good also. The activities were very interesting,educational and well organised. We had a wonderful time. We must mentioned also that we booked our tour through Galapagos Travel Center Trip Advisor Diana Endara. She was very meticulous about our tour experience and very responsive. When we needed help, she was ever ready to provide guidance and support. We would like to thank her and Galapagos Travel Center for providing a wonderful experience of a life time.

26 maja 2026
Logo Galapagos Travel Center

Odpowiedź od Galapagos Travel Center

Hi Choon!

Thank you for sharing your experience with us.

We're so happy to read that you had such a wonderful time exploring Ecuador and Peru. It’s great to know that the tours, guides, activities, and your cruise aboard Horizon all came together to create the experience you were hoping for.

Diana will be especially pleased to hear your kind words. She takes great care in helping our travelers every step of the way, and we're glad her support helped make your journey smooth and enjoyable.

Thank you for trusting us with such a special trip. We truly appreciate your recommendation and your kind feedback.

Best wishes,
Galapagos Travel Center Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej