Melisa Altamirano has been exceptional throughout the planning of my Galápagos trip. She is responsive, patient and highly knowledgeable, and she has taken the time to understand exactly what I wanted... Zobacz więcej
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Incredible La Pinta cruise of Galapagos South and Western itinerary. Staff satisfied every request to the point of having to be more careful about comments made. Henry, one of our naturalists, instill... Zobacz więcej
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Diego provided excellent service, and I would rate him 10/10. He was very supportive throughout the process and gave us detailed, helpful information about our Galapagos trip. He also made a genuine e... Zobacz więcej
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We have had a wonderful experience working with Rosa Mena on planning our trip. Rosa not only answered questions via email, but she also made herself available for us to speak on the phone. She answer... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Metropolitan Touring, we’ve been crafting life-changing journeys across Ecuador, the Galápagos Islands, Colombia, and Peru since 1953. As South America’s leading DMC, we connect travelers with nature, culture, and community, creating meaningful experiences that positively impact both people and the planet. Over seven decades, we've gathered thousands of unforgettable stories from our guests, each one as memorable, significant, and transformative as the next. Every journey fosters profound connections between the traveler, the places they visit, the people they travel with, and the people they meet. Ultimately, we are in the connections business—building experiences that inspire and transform. Let’s explore and transform, together. Explore the Galápagos with Our Premier Yachts For an unparalleled Galápagos adventure, we offer three exceptional yachts: Yacht La Pinta: A 48-passenger luxury vessel featuring 24 spacious cabins, a jacuzzi, fitness room, and a glass-bottom boat for unique marine life views. Metropolitan Touring Yacht Isabela II: An intimate 40-passenger yacht with 20 elegant cabins, offering sea kayaks, a glass-bottom boat, and a sun deck for panoramic views. Yacht Isabela Santa Cruz II: A modern 90-passenger ship with five spacious decks, featuring a science center, hot tubs, and multiple dining options. Crucero Santa Cruz Galápagos Encounter the Galápagos Big 15 Embark on a journey to witness the "Big 15" of the Galápagos—iconic species that define the archipelago's unique biodiversity. These include the Galápagos giant tortoise, blue-footed booby, flightless cormorant, and the only tropical penguin species, the Galápagos penguin.
SPIRIT, PASSION AND VISION
Napisane przez firmę
- OUR MISSION
- To transform the lives of our explorers through memorable experiences in destinations unique to their nature, history, and culture.
- OUR VISION
- To be the gold standard of excellence in the travel industry in South America.
- OUR COMMITMENT
- Given our origins in the fragile and globally important Galapagos Islands, from our company’s origins, we have sought to be conscientious stewards of the destinations in which we operate and responsible contributors to the well-being of the communities that form part of our value chain. Sustainability is part of our DNA, today embedded into every facet of our operations through the ESG framework and our commitment to creating positive impacts on both people and the planet.
Dane kontaktowe
Av de las Palmeras N45-74 y de las Orquideas, EC170513, Quito, Ekwador
- (+1) -855-500-0496
- info@metropolitan-touring.com
- www.metropolitan-touring.com
Best Summer Deal 2025
4,9
Doskonała
234 recenzji
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Great customer service
Melissa was wonderful in helping get our large group accommodated!! Thank you!
30 października 2025
Odpowiedź od Metropolitan Touring
Dear Elizabeth,
Thank you so much! 🌟
We’re delighted to hear that Melissa provided such wonderful assistance and helped make arrangements for your group. We truly appreciate your kind words and hope to welcome you again soon! ✨
Warm regards,
Metropolitan Touring
The agents at Metropolitan Touring…
The agents at Metropolitan Touring Ecuador are very knowledgeable and helpful, they make booking a trip easy. I highly recommend them!
30 października 2025
Odpowiedź od Metropolitan Touring
Dear Cheryl,
Thank you so much! 🌟
We’re thrilled to know that our team made your booking experience smooth and enjoyable. Your recommendation means a lot to us! ✨
Warm regards,
Metropolitan Touring
What made it work was Maria
What made it work was Maria
of Metropolitan Touring.
Without her help
I would have done it another way
with another company
says Randy, of Direct Travel
28 października 2025
Odpowiedź od Metropolitan Touring
Dear Bonvoyage,
Thank you for choosing Metropolitan Touring! 🌟
We’re so glad to hear that Maria could assist you and make your experience smooth and enjoyable.
Warm regards,
Metropolitan Touring
Odpowiedź od Metropolitan Touring
Dear Allison,
Thank you so much! 🌟
We’re delighted to hear that you found our team friendly, attentive, and responsive throughout the booking process. ✨
Warm regards,
Metropolitan Touring
The booking went very smoothly
The booking went very smoothly. Diego helped us find exactly what we were looking for.
23 października 2025
Odpowiedź od Metropolitan Touring
Dear Alana,
Thank you for choosing Metropolitan Touring! 🌟
We’re so glad to hear your booking went smoothly and that Diego helped you find exactly what you were looking for.
We look forward to welcoming you on another Galápagos adventure soon! 🐢✨
Warm regards,
Metropolitan Touring
Rosa has been nothing short of…
Rosa has been nothing short of exceptional. She has been very responsive, is highly knowledgeable, and genuinely kind.
14 października 2025
Odpowiedź od Metropolitan Touring
Dear NG,
Thank you so much for your kind words and for choosing Metropolitan Touring! 🌟
We’re delighted to hear that Rosa provided exceptional service, being both knowledgeable and attentive throughout your experience.
We truly appreciate your feedback and look forward to welcoming you on another unforgettable Galápagos adventure soon! 🐢✨
Warm regards,
Metropolitan Touring
Metropolitan Touring was great to work…
Metropolitan Touring was great to work with. Staff person Rosa Mena answered my questions by phone, always responded quickly to my emails, and didn't push me to sign up for the cruise. The website is very detailed. I am looking forward to my exciting cruise!
21 października 2025
Odpowiedź od Metropolitan Touring
Dear Anita,
Thank you so much for sharing your kind words and for choosing Metropolitan Touring! 🌟
We’re thrilled to hear that Rosa provided excellent service — answering your questions promptly and ensuring you felt supported every step of the way.
It’s wonderful to know you found our website helpful, and we’re just as excited as you are for your upcoming Galápagos adventure! 🐢✨
Warm regards,
Metropolitan Touring
Melissa Altamirano, Destination Expert - Incredible experience
Melissa Altamirano, Destination Expert, has made our experience truly wonderful. Melissa has been/is personable, trust-worthy, fantastic answering numerous questions, and prompt always in her follow-up. Great first experience with Melissa.
20 października 2025
Odpowiedź od Metropolitan Touring
Dear guest,
Thank you so much for sharing your experience! 🌟 We’re delighted to hear that Melissa made your trip truly wonderful. Her dedication, expertise, and prompt follow-up are exactly what we strive for to provide personalized and memorable service.
We look forward to assisting you again on your future adventures and helping you create more unforgettable memories!
Warm regards,
Metropolitan Touring
Odpowiedź od Metropolitan Touring
Dear Karen,
Thank you for your kind words! 🌟 We’re glad to hear that our team was helpful. We look forward to assisting you again soon!
Warm regards,
Metropolitan Touring
Andy was so helpful and thought “ out…
Andy was so helpful and thought “ out of the bici” to accommodate my family vacation plans. He is an asset to your company!
14 października 2025
Odpowiedź od Metropolitan Touring
Dear Jane,
Thank you so much for your kind words! 🌟 We’re thrilled to hear that Andy went above and beyond to help plan your family vacation. His dedication and creativity in accommodating our guests are exactly the kind of personalized service we aim to provide.
We look forward to being part of your journey to Ecuador and the Galápagos Islands, helping you create unforgettable memories!
Warm regards,
Metropolitan Touring
Very reachable and helpful
8 października 2025
Odpowiedź od Metropolitan Touring
Dear Gary,
Thank you for your kind words! 🌟 We’re thrilled to hear that our team was reachable and helpful. We look forward to assisting you again soon.
Warm regards,
Metropolitan Touring
Thank you very much for your excellent…
Thank you very much for your excellent service and attention to detail. This is our third year traveling with you, and the outstanding level of care and professionalism you provide is the reason we continue to return. We truly appreciate your expertise and were not considering any other options — your team always makes the experience seamless and enjoyable.
8 października 2025
Odpowiedź od Metropolitan Touring
Dear Esteban,
Thank you for your kind words and for trusting Metropolitan Touring! 🌟
We truly appreciate your continued loyalty and are delighted to know that our team’s professionalism and attention to detail have made each of your journeys enjoyable and seamless.
It’s always a pleasure to assist you, and we look forward to accompanying you on many more memorable adventures ahead.
Warm regards,
Metropolitan Touring
I highly recommend Metropolitan Touring!
So far Eduardo has been very helpful & prompt with getting back to me. He is vey knowledgeable.
7 października 2025
Odpowiedź od Metropolitan Touring
Dear Jeanine,
Thank you for your kind words and for trusting Metropolitan Touring! 🌟 We’re delighted to hear that Eduardo has been helpful, prompt, and knowledgeable in assisting you.
It’s always a pleasure to support you, and we look forward to helping you plan many more amazing adventures.
Warm regards,
Metropolitan Touring
Metropolitan Touring always does a…
Metropolitan Touring always does a great job in my travel planning assistance.
3 października 2025
Odpowiedź od Metropolitan Touring
Dear Joan,
Thank you for your kind words and for trusting Metropolitan Touring! 🌟
We’re delighted to assist with your travel plans and look forward to many more adventures together.
Warm regards,
Metropolitan Touring
The agent did not disclose all…
The agent did not disclose all information upfront while she knew we could not reach the lodge before the gates closed. She even offered a transfer service knowing we could not get there on time and would be locked out. Do not deal with this company as they do not disclose information until they have full payment
1 października 2025
Opinia niezależna
Odpowiedź od Metropolitan Touring
Dear Margaret,
We sincerely apologize for the inconvenience and miscommunication regarding your arrival at the lodge, as soon as we were informed about this, our team reached out to offer solutions, including special authorization for late entry and detailed transfer instructions in English and Spanish.
We are reviewing our internal procedures to prevent similar situations in the future. Guest safety and satisfaction remain our top priorities, and your feedback is invaluable to our improvement.
Thank you for your understanding, and we look forward to welcoming you again!
Kind regards,
Metropolitan Touring
Metropolitan Touring - Galapagos
Metropolitan Touring and Eduardo have been very knowledgeable and responsive.
1 października 2025
Odpowiedź od Metropolitan Touring
Dear Chagrin,
Thank you for your kind words and for trusting Metropolitan Touring! 🌟 We’re thrilled to hear that Eduardo and our team provided knowledgeable and responsive service.
It’s always a pleasure to assist you, and we look forward to supporting you in many future adventures.
Warm regards,
Metropolitan Touring
Always great to work with
Always great to work with. I got my questions answered and my revisions in record time. We've worked with Metropolitan for 20 years and they never disappoint.
26 września 2025
Odpowiedź od Metropolitan Touring
Dear Audrey,
Thank you for your wonderful words and for trusting Metropolitan Touring! 🌟 We’re truly honored by your loyalty and delighted to know that our team continues to meet your expectations with timely support and dedication.
It’s always a pleasure to work with you, and we look forward to many more years of collaboration.
Warm regards,
Metropolitan Touring
Domenica is a pleasure to work with
Domenica is a pleasure to work with!
Knowledgeable, and great follow up!
26 września 2025
Odpowiedź od Metropolitan Touring
Dear Devon,
Thank you so much for your kind words about Domenica! 🌟 We’re delighted to know her knowledge and follow-up made such a positive impression. Your feedback motivates us to continue providing the best service possible.
We look forward to assisting you again soon.
Warm regards,
Metropolitan Touring
expert guidance made the planning process easier
The travel consultant we worked with was very knowledgeable and helpful. I had many questions and he answered them all. I especially enjoyed that he didn't pressure us to book the cruise.
25 września 2025
Odpowiedź od Metropolitan Touring
Dear Deb,
Thank you so much for your thoughtful feedback! ✨ We’re thrilled to hear that our consultant made your planning process smooth and enjoyable, answering all your questions without any pressure. It’s wonderful to know you felt supported every step of the way. We’ll be delighted to assist you again whenever you’re ready for your next adventure.
Warm regards,
Metropolitan Touring
Caroline was easy to work with and…
Caroline was easy to work with and extremely knowledgable.
12 września 2025
Odpowiedź od Metropolitan Touring
Dear Margie,
Thank you for your kind words! 🌟 We’re so glad to hear that working with Caroline was both easy and informative. We’ll be sure to share your feedback with her, and we look forward to assisting you again soon.
Warm regards,
Metropolitan Touring
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