Melisa Altamirano has been exceptional throughout the planning of my Galápagos trip. She is responsive, patient and highly knowledgeable, and she has taken the time to understand exactly what I wanted... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Incredible La Pinta cruise of Galapagos South and Western itinerary. Staff satisfied every request to the point of having to be more careful about comments made. Henry, one of our naturalists, instill... Zobacz więcej
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Diego provided excellent service, and I would rate him 10/10. He was very supportive throughout the process and gave us detailed, helpful information about our Galapagos trip. He also made a genuine e... Zobacz więcej
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We have had a wonderful experience working with Rosa Mena on planning our trip. Rosa not only answered questions via email, but she also made herself available for us to speak on the phone. She answer... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Metropolitan Touring, we’ve been crafting life-changing journeys across Ecuador, the Galápagos Islands, Colombia, and Peru since 1953. As South America’s leading DMC, we connect travelers with nature, culture, and community, creating meaningful experiences that positively impact both people and the planet. Over seven decades, we've gathered thousands of unforgettable stories from our guests, each one as memorable, significant, and transformative as the next. Every journey fosters profound connections between the traveler, the places they visit, the people they travel with, and the people they meet. Ultimately, we are in the connections business—building experiences that inspire and transform. Let’s explore and transform, together. Explore the Galápagos with Our Premier Yachts For an unparalleled Galápagos adventure, we offer three exceptional yachts: Yacht La Pinta: A 48-passenger luxury vessel featuring 24 spacious cabins, a jacuzzi, fitness room, and a glass-bottom boat for unique marine life views. Metropolitan Touring Yacht Isabela II: An intimate 40-passenger yacht with 20 elegant cabins, offering sea kayaks, a glass-bottom boat, and a sun deck for panoramic views. Yacht Isabela Santa Cruz II: A modern 90-passenger ship with five spacious decks, featuring a science center, hot tubs, and multiple dining options. Crucero Santa Cruz Galápagos Encounter the Galápagos Big 15 Embark on a journey to witness the "Big 15" of the Galápagos—iconic species that define the archipelago's unique biodiversity. These include the Galápagos giant tortoise, blue-footed booby, flightless cormorant, and the only tropical penguin species, the Galápagos penguin.
SPIRIT, PASSION AND VISION
Napisane przez firmę
- OUR MISSION
- To transform the lives of our explorers through memorable experiences in destinations unique to their nature, history, and culture.
- OUR VISION
- To be the gold standard of excellence in the travel industry in South America.
- OUR COMMITMENT
- Given our origins in the fragile and globally important Galapagos Islands, from our company’s origins, we have sought to be conscientious stewards of the destinations in which we operate and responsible contributors to the well-being of the communities that form part of our value chain. Sustainability is part of our DNA, today embedded into every facet of our operations through the ESG framework and our commitment to creating positive impacts on both people and the planet.
Dane kontaktowe
Av de las Palmeras N45-74 y de las Orquideas, EC170513, Quito, Ekwador
- (+1) -855-500-0496
- info@metropolitan-touring.com
- www.metropolitan-touring.com
Best Summer Deal 2025
4,9
Doskonała
234 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Metropolitan Touring
Dear Bodil,
Thank you for your feedback! We’re glad to hear you were satisfied with our communication. We truly appreciate your comment.
Warm regards,
Metropolitan Touring
The support service is excellent
The support service is excellent - all my questions have been answered!
7 stycznia 2026
Odpowiedź od Metropolitan Touring
Dear Pamela,
Thank you for your kind feedback! 😊 We’re happy to hear that our support service was helpful and that all your questions were answered. We truly appreciate you taking the time to share your experience.
Warm regards,
Metropolitan Touring
Great service!
Carolina was very personable, warm and friendly. She answered all my questions and was very prompt in making the reservation.
31 grudnia 2025
Odpowiedź od Metropolitan Touring
Dear Dona,
Thank you for your kind feedback! We’re delighted to hear that Carolina provided warm, friendly, and prompt assistance with your reservation. We truly appreciate your comments and will gladly share them with her.
Warm regards,
Metropolitan Touring
Everything is Fantastic!
29 grudnia 2025
Odpowiedź od Metropolitan Touring
Dear Elyse,
Thank you for your wonderful feedback! 😊 We’re delighted to know that everything was fantastic and truly appreciate you taking the time to share your experience.
Warm regards,
Metropolitan Touring
Odpowiedź od Metropolitan Touring
Dear Maria Carla,
Thank you for your kind feedback! 😊 We’re delighted to hear you had an excellent experience.
Warm regards,
Metropolitan Touring
Outstanding customer service
Outstanding customer service, timely, and very efficient. Can’t wait for my trip.
19 grudnia 2025
Odpowiedź od Metropolitan Touring
Dear Heidie,
Thank you so much for your kind feedback! 😊 We’re delighted to hear that you found our service outstanding, timely, and efficient. We truly appreciate your trust and are excited to be part of your upcoming journey.
We can’t wait to help make your trip an unforgettable experience!
Warm regards,
Metropolitan Touring
Carolina has been fantastic
Carolina has been fantastic to deal with in our trip of a lifetime. Extremely satisfied with everything.
18 grudnia 2025
Odpowiedź od Metropolitan Touring
Dear Dennis,
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that Carolina has been fantastic to work with and that your trip of a lifetime met your expectations. Your satisfaction means a great deal to us.
Warm regards,
Metropolitan Touring
Odpowiedź od Metropolitan Touring
Dear Shaindy,
Thank you for your kind words! 😊 We’re delighted to hear that you enjoyed working with us. Providing a personalized and seamless experience is very important to us, and your feedback truly means a lot.
Warm regards,
Metropolitan Touring
Odpowiedź od Metropolitan Touring
Dear Kelly,
Thank you for your message! 😊 We’re delighted to hear that you feel the experience is truly personalized to what you want. Providing tailored service is very important to us, and your feedback means a lot.
Warm regards,
Metropolitan Touring
very responsive and informative…
very responsive and informative service. Extremely satisfied!!
14 grudnia 2025
Odpowiedź od Metropolitan Touring
Dear Peter,
Thank you so much for your kind words! 😊 We’re delighted to hear that you found our service responsive and informative, and that you are extremely satisfied. Your feedback truly means a lot to us and motivates our team to continue delivering excellent service.
Warm regards,
Metropolitan Touring
Odpowiedź od Metropolitan Touring
Dear Maria,
Thank you for your message! 😊 We’re glad to hear that the planning for your 65th birthday trip has gone smoothly so far. We truly appreciate your trust and look forward to being part of your special celebration. ✨
Warm regards,
Metropolitan Touring
The responsiveness of the companies…
The responsiveness of the companies agent is phenomenal in answering questions and understanding options . Looking forward to this family trip that I have dreamt about for years.
4 grudnia 2025
Odpowiedź od Metropolitan Touring
Dear Geralynn,
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that our team’s responsiveness and guidance have helped you feel confident and supported throughout the planning process. It’s an honor to assist you with a family trip you’ve dreamed about for years.
We look forward to making this upcoming journey truly unforgettable for you and your loved ones. 🌿✨
Warm regards,
Metropolitan Touring
I had a great experience booking
I had a great experience booking. The team was very professional and helpful.
4 grudnia 2025
Odpowiedź od Metropolitan Touring
Dear Kayla,
Thank you so much for your kind words! 😊 We’re delighted to hear that your booking experience was smooth and that our team provided professional and helpful support throughout the process. We truly appreciate your trust in us.
We look forward to assisting you again in the future! ✨
Warm regards,
Metropolitan Touring
Easy to communicate with Melissa, valuable information, willing to get other hotel info or diving info. very experienced.
Easy to communicate with Melissa, valuable information
28 listopada 2025
Odpowiedź od Metropolitan Touring
Dear guest,
Thank you so much for your kind words! 😊 We’re delighted to hear that Melissa provided clear communication, valuable information, and support with additional hotel and diving details. Her experience truly makes a difference, and we’ll be sure to share your feedback with her.
We look forward to assisting you again in the future! 🌿
Warm regards,
Metropolitan Touring
Trip Planning
I am still in the planning and finalizing stages of our group trip, but the service and help I have received has been wonderful so far. Eduardo and Julio have really help with putting together what I hope will be an amazing vacation!!
20 listopada 2025
Odpowiedź od Metropolitan Touring
Dear Journeys Unlimited,
Thank you so much for your wonderful message! 🌟
We’re delighted to hear that your planning experience has been smooth and enjoyable so far. Eduardo and Julio will be thrilled to know their support has been helpful in shaping what promises to be an unforgettable group vacation. ✨
We truly appreciate your trust and can’t wait to continue assisting you as you finalize all the details for this amazing journey.
Warm regards,
Metropolitan Touring
Been really great.
10 listopada 2025
Odpowiedź od Metropolitan Touring
Dear Helen,
Thank you so much! 🌟
We’re thrilled to know you had a great experience with us and truly appreciate your kind words. ✨
Warm regards,
Metropolitan Touring
Invaluable Pre-Booking Feedback From Diego
Having Diego as a resource to respond to my questions, made it possible for me to have confidence enough to book a tour through Metropolitan Touring.
7 listopada 2025
Odpowiedź od Metropolitan Touring
Dear Vickarino,
Thank you so much for your kind words! 🌟
We’re thrilled to hear that Diego’s support and guidance gave you the confidence to book your tour with us. He’ll be so pleased to know his assistance made a positive difference in your experience.
We truly appreciate your trust and look forward to helping you create unforgettable memories on your journey. ✨
Warm regards,
Metropolitan Touring
Odpowiedź od Metropolitan Touring
Dear Clayton,
Thank you so much for your kind words! 🌟
We’re delighted to hear that Caroline was informative, helpful, and took such good care of you. She’ll be very happy to know her efforts made your experience special.
We truly appreciate your feedback and hope to welcome you again soon! ✨
Warm regards,
Metropolitan Touring
Very helpful and responsive on our…
Very helpful and responsive on our needs to select the right itinerary
1 listopada 2025
Odpowiedź od Metropolitan Touring
Dear Jack,
Thank you so much for your kind words! 🌟
We’re so glad to hear our team was helpful and responsive in assisting you to choose the right itinerary. Your satisfaction is our priority, and it’s wonderful to know we met your expectations.
We hope to welcome you again soon for another unforgettable experience! ✨
Warm regards,
Metropolitan Touring
Odpowiedź od Metropolitan Touring
Dear Rick,
Thank you so much! 🌟
We’re delighted to hear that our team provided prompt, courteous, and professional service. Your kind words truly mean a lot to us, and we hope to welcome you again soon! ✨
Warm regards,
Metropolitan Touring
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