All residents were told by Keepmoat that we wouldn't have to start paying management fees until builders had left the site. Now being billed 2 years early for 2 alleyways and a patch of grass as commu... Zobacz więcej
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Zobacz, co mówią recenzenci
I received my latest invoice and was a little confused. I emailed Meadfleet for a more detailed account, asking if I should increase my monthly payment. I would like to express my sincere thank... Zobacz więcej
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What can I say. After years of battling with an overgrown area on a new build development and I was put in touch with a manager, Kyle Chaplin. This man is worth his weight in gold! After raising t... Zobacz więcej
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Speedy response from Kyle Chaplin acknowledging my concerns and taking action for these to be addressed. Contractors were appointed and fence repaired. Issues with life ring ( kids vandalism) will... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Established in 1995, Meadfleet are an award-winning management company appointed by major local authorities, housing developers and land assemblers to manage public open space on housing developments throughout England and Wales. With a portfolio of more than 40,000 properties across over 320 developments, all with a variety of requirements that include biodiverse species habitat, woodlands, wildflower meadows, play equipment, complex sustainable urban drainage systems, street lighting, grass care and shrubbery, Meadfleet are the professional and sustainable solution to open space management.
Dane kontaktowe
2 Meadway Court, Meadway Technology Park, Rutherford Close, SG12EF, Stevenage, Zjednoczone Królestwo
- customercare@meadfleet.co.uk
- www.meadfleet.co.uk
3,8
Dobra
1 tys. recenzji
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Very Poor Show
I have to agree with other 1 star review, having lived on our new estate for over 3 years now the site has barely changed. The fees have gone up but the committment seems very poor. I can say it is not even grass being cut but purely trimming weeds ! an excuse for wild flowers. If i could opt out i would but legally they have you trapped. I also know other home owners on the estate feel the same.
12 października 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Dear Mr Griff
Thank you for your review, although we are disappointed that you are unhappy with the service that you receive from Meadfleet.
Unfortunately, we are unable to identify either yourself or your development from your name, as this doesn't appear on our computer system.
If you would like to contact our Customer Care Team at Customercare@meadfleet.co.uk, they will be more than happy to look into any concerns that you may have and talk through the maintenance for your development, including which areas are Meadfleet's to maintain, why they areas are planted as they are and also the charges raised.
The purpose of the management scheme on your development is not to make homeowners feel that they are legally trapped, but to ensure that essential communal areas are maintained on a regular basis, with everyone paying an equal share. The obligations are relevant to the property, as are many standard property covenants, which help to provide certainty that the development will be maintained into the future for all residents.
Please do not hesitate to contact our Customer Care Team, who will be happy to liaise with your Operations Manager in respect of any queries that you may like to raise.
Take Care
The Meadfleet Team
Excellent customer service
Excellent customer service. I explained my personal circumstances regarding a late payment, and the team were understanding, compassionate and very helpful. They agreed to waive the charge as a goodwill gesture and resolved everything quickly.
I really appreciated the kindness and understanding shown. It’s refreshing to receive such a personal and compassionate service.
6 października 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Hi Nicola
Thank you so much for taking the time to leave a review for us today.
We are so glad to hear of your positive experience with our Team and we will ensure that your comments are passed onto them and the rest of the Teams here at Meadfleet.
Once again, thank you for your support.
Take Care
The Meadfleet Team
I live on the Strata Estate in…
I live on the Strata Estate in Dishforth
I have contacted customer services several times. We pay a lot of money for very little work. Once a fortnight a firm comes and rushes through cutting the grass. There is a public footpath with weeds and brambles growing onto it. Weeds growing through the concrete slab joins at one side of the path. It looks nothing like the presentation I was shown when I reserved the bungalow. I’ve requested a site visit from the Regional Manager who has refused to come. They are very quick to demand payment, it’s a pity they are not interested in giving value for money.
2 października 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Hi Judy
Thank you for your review, and we are sorry to hear that you are unhappy with the service that is provided by Meadfleet.
We have spoken to our Customer Care Team, who have passed your contact details onto the Operations Manager for the development, and they will be in touch with you to discuss any concerns that you wish to raise.
Take Care
The Meadfleet Team
Joke of a company
Joke of a company, bills go up everytime we have to pay even though im yet to see any work carried out by meadfleet. They sub contract so are essentially getting paid for nothing except outsourcing work. Even though council tax is going up id rather pay more for the council to do the work than pay them to pay someone else to do it.
30 września 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Dear Resident
Thank you for your review.
Unfortunately, we are unable to respond fully to your concerns as we are unable to identify your development from your comments or the title of "Resident".
If you could contact our Customer Care Team, they will be more than happy to talk you through the areas that we maintain on your development and the works that are carried out. They can be contacted at Customercare@meadfleet.co.uk.
Take Care
The Meadfleet Team
Early fees
All residents were told by Keepmoat that we wouldn't have to start paying management fees until builders had left the site. Now being billed 2 years early for 2 alleyways and a patch of grass as communal areas can't be accessed as they're not even built. Payments going to increase even more in Feb. There's been a blue bin of dog waste sat on the road side for months with no action even though someone is "monitoring fortnightly"
24 września 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Hi Amy
Thank you for your review, although we are disappointed that you are not happy at this time.
Unfortunately, we cannot comment on what you were informed by the Developer at the time of your purchase, but we have taken over the maintenance of areas from Keepmoat via a formal handover, and therefore they will be aware that charges are being made to residents. We am sorry if this is not the information that you were supplied with on your purchase.
When we took handover of the development, a welcome letter was issued to all residents outlining the estimated costs (we charge in arrears) relating to the areas that are in management at the time of their handover, and what they will be once all areas are within management. Our contracts do allow for partial handovers, should the developer wish to handover areas that have been finished and need maintaining.
With regards to the bin, I understand that our Customer Care Team are looking into this matter for you.
If you do have any further queries, our Customer Care Team are always on hand to look into matters for you.
Take Care
The Meadfleet Team
Francina from the Legal Team has been…
Francina from the Legal Team has been most helpful as are the rest of the team. Good communication and swift!
24 września 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Hi KKDevi
Thank you for your review, it is great to hear of your positive experience with Francina in our Legal Team.
Francina will really appreciate your feedback and support, as will all of the Legal Team here at Meadfleet.
Take Care
The Meadfleet Team
Mandy and the team at Meadfleet have…
Mandy and the team at Meadfleet have always communicated in a timely and pleasant manner.
A pleasure to deal with, Well done !!
17 września 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Hi Sachin
Thank you so much for taking the time to leave a review for us.
We will ensure that your comments are passed onto Mandy and the Team, who will love your feedback!
Take Care
The Meadfleet Team
Recently wished to change my payments…
Recently wished to change my payments to monthly contacted the company asking if this would be more expensive, Mandy from customer accounts dealt with my enquiry who I found to be extremely helpful , professional and polite and sorted the matter out expeditiously explaining to keep abreast of invoices to ensure my standing order was keeping track or alternatively to touch base periodically for the accounts to check for me
The whole process was very well explained and conducted Well done on this matter
15 września 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Thank you very much for your comments, we are delighted you had such a positive experience.
Kind regards
The Meadfleet Team
Mandy from Meadfleet accounts answered…
Mandy from Meadfleet accounts answered my query promptly and satisfactorily as well as getting back to me.
12 września 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Thank you for your leaving a review, we really appreciate you taking the time to provide feedback.
Best wishes
The Meadfleet team
Excellent customer service
Had a query about my account and Mandy was very helpful and responded quickly. Excellent customer service.
11 września 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Many thanks for leaving a review, we are delighted you had such a positive experience.
Best wishes
The Meadfleet team
Lies and inflating costs to bill homeowners
DONT BUY A NEW BUILD
Meadfleet have sent a bill of almost £90, they've cut a 2 small sections of grass on the entrance and laid some mulch down, not been back to sort the weeds, grass growing through curbs, paths and drains, and all the grass verges outside houses, neighbours have done this, and they have only been twice to the site £90.
They've had overhead charges included in the bill which is wild, what overheads are being incurred, there are no offices or assets/hardware specifically related to our site, you have set offices that deal with all sites, so how are how are you legally charging every house in every site you manage around £50.
What they are doing is illegal and I'm sure they aren't the only Management firm.
We are at Bolsover Promise built by Strata, we wouldn't buy from them again, this just sealed that.
Everyone should join and follow HBF the home builders federation, they are taking on the government and local councils regarding unadopted land, added bills, the issue of rates/Council tax being paid in full when we pay management fees and the corruption of management companies that embilish their bills.
Email them through their website they will send you info and keep you in the loop, support where you can to go against these companies and our useless councils
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Dear John-Paul
Thank you for your comments. I am sorry to read that you are not happy with the service provided in accordance with the Deed of Covenant you signed when purchasing your property. As part of the Deed there is an explanation of our overhead and how it is calculated. As you may be aware, overhead amounts are something that are costed into all goods and services. For transparency, Meadfleet have committed to displaying our overheads separately in our invoice breakdowns. The costs incurred in managing your development form our overhead, for example staffing, equipment, travel and office costs.
Our team have been maintaining the development for some time now on a regular basis under the supervision of our Operations Manager. I believe our Customer Care team have provided some examples of their work to you. We keep a log of their visits and typically they will come to the development fortnightly. You are only charged in arrears for works completed.
There may be some areas of the development that are not included in the management scheme that have not been maintained recently, these will either be the responsibility of the local authority or are still in the hands of the developer. Naturally you are not being charged for the upkeep of those areas. We are happy to assist with any concerns you have on the areas that we are managing and I understand you are in communications with our customer care team who will assist you with this.
I hope this helps.
Kind regards
The Meadfleet Team
Mandy was a very understandable…
Mandy was a very understandable empathetic person
Well experienced in customer service
Really appreciated your understanding in the matter we were discussing
Thank you Mandy
1 września 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Dear Kim, thanks so much for taking the time to leave a review, we are delighted you had such a positive experience!
Thanks again
The Meadfleet Team
### ⭐⭐⭐⭐⭐ A Wonderful Evening seraching for Bats on our doorstep!
### ⭐⭐⭐⭐⭐ A Wonderful Evening – Highly Recommended
A fantastic Bat Walk around the Hamptons Country Park, organised by Paul Cassidy of Meadfleet.
Paul did an excellent job of bringing the evening to life with his knowledge, enthusiasm and passion for our local wildlife. The walk gave residents a wonderful opportunity to explore the Country Park after dark and learn more about the bats that live right on our doorstep. Using bat detectors, we were able to hear and identify the bats as they flew around us, which made the experience particularly exciting.
There was a great atmosphere among everyone who attended, with plenty of interest, questions and enthusiasm throughout the evening. It was a real reminder of what a valuable natural asset our Country Park is and the wildlife it supports.
A huge thank you to Paul for giving his time and organising such an enjoyable and informative event. Judging by the comments from those who attended, it was a great success and something we would very much like to see repeated.
**Five stars from the residents who attended — a genuinely memorable evening and a brilliant example of how our Country Park can bring the community together.**
3 września 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Dear Neil
Thanks so much for the feedback. We love meeting residents and engaging with them in relation to their open spaces and the wildlife they share it with! Thank you for your assistance with the event. We look forward to working more together in the future!
Thanks again,
The Meadfleet Team
Extremely efficient
Extremely quick, professional and efficient service. Thank you Mandy! Best wishes from the Boldarch Limited team
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Hi Boldarch
Thank you so much for taking the time to leave a review for us today.
We will ensure that your great comments are passed to Mandy, who will really appreciate your feedback.
Take Care
The Meadfleet Team
Why have a breakdown of maintenance…
Why have a breakdown of maintenance costs but not have a breakdown of overhead costs these are nearly double in money the bill we receive just increases every time we get one the estate is in a terrible state and just getting worse every year
3 września 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Hi Teresa
Thank you for leaving a review for us, although it is disappointing to note that you are unhappy with the maintenance of the development.
Your development is a large development which we maintain on a regular basis, and having spoken to the Operations Manager, he is surprised with your comments. Our contractors work very hard to ensure that our areas are maintained to a good standard with grass cutting, litter picking, hedge work and also the maintenance of hardstanding on the development.
However, there are lots of areas with are under the remit of the Local Authority to maintain, and which are not maintained to a good standard, which we agree, lets down the look of the development. Unfortunately, we are not responsible for these areas, so you would need to reach out to the Local Authority to ask them to carry out the maintenance as they should.
With regards to the Overhead figure, please do not hesitate to contact our Customer Care Team, who will be more than happy to confirm to you the breakdown of this. They can be reached at Customercare@meadfleet.co.uk
Take Care
The Meadfleet Team
I received my latest invoice and was a…
I received my latest invoice and was a little confused. I emailed Meadfleet for a more detailed account, asking if I should increase my monthly payment.
I would like to express my sincere thanks to Mandy for her response. She was exceptionally patient and kind, even when I still appeared to misunderstand.
Mandy explained things in more detail, again with kindness and excellent customer support.
Mandy’s level of customer service was second to none. Something, I personally feel, in this climate, can be lacking.
Many thanks Mandy. Keep shining bright.
You made a vulnerable customer feel valued.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Hi Elizabeth
Thank you so much for your review.
Your comments regarding the service that was provided to you by Mandy are really great to hear. Mandy will really appreciate your feedback and we will ensure that everyone here at Meadfleet gets to see your review.
Thank you once again, you support is something that we really appreciate.
Take Care
The Meadfleet Team
Quick response and request dealt with…
Quick response and request dealt with proffesionally
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Hi Tina
Thank you so much for taking the time to leave us a review, it is really appreciated.
Take Care
The Meadfleet Team
1 star is probably too much for this…
1 star is probably too much for this company!
The area i live in looks awful and Meadfleet are suppose to look after the grounds, but due to hot weather there isn't much done yet this company is charging me more, I seem to be paying alot for the business side and probably there bonuses!
They hire other companies to do the work!
Let plants like thistles & ragwort get out of control.
Weeds growing in the pathway, oh and send leaflets out of pretty looking locations.
Don't be deceived by this scam of a business, they have put my bill up every six months when they want paying towards upkeep of the grounds!
Just a shame I can't attach photos.
Not happy !
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Hi Trina
Thank you for your review, although it is disappointing to note that you are unhappy with the maintenance of your development.
We want to take this opportunity to confirm that works are actively being carried out whilst we are unable to carry out the grass cutting in the hot dry weather. We are also aware that there is Ragwort in the area and it is something that our Operations Team have actively been dealing with. It is being removed on each visit with around 22 bulk bags removed over the last few visits alone. Our contractors have spent lots of time tacking the nuisance ragwort, thistle and dock, and the majority of Ragwort has been hand pulled where practical, with larger plants cut at the base. Our aim is not simply to remove what is visible on one visit, but to reduce the problem over time. Unfortunately, there is a significant amount of Ragwort on the soil stockpile on the neighbouring land, which also needs to be addressed and managed.
We do appreciate that residents like to see their development looking its best and we understand the frustration when it is not. However, the development is being maintained and there is a lot of hard work that is being carried out by both our contractors and Operations staff.
These works are an on going programme rather than something that can be removed quickly in one visit. We take residents concerns extremely seriously and our Team will continue to address all areas requiring attention
Take Care
The Meadfleet Team
Weedfleet are laughing at all their…
Weedfleet are laughing at all their customers! Taking them for a ride and massively overcharging them.
This company is a complete scam! They charge the world and get a 3rd party company to do hardly any work.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Hi Russell
Thank you for leaving your review, although we are disappointed that you are unhappy with the service that we have provided.
Unfortunately, we cannot locate your name on our system and therefore we don't actually know which development that you live on, so cannot be specific in our response to you.
However, Meadfleet are a management company that do employ the services of fully trained contractors to carry out works on our developments. Unfortunately, due to the very hot summer that we have had, the grassed areas are not looking their best, which is the same throughout the country. However, our contractors use their time to carry out other tasks on the developments whilst they are not cutting grass, which ensures that our customers do receive the service that we are contracted to provide.
If you would like to contact our Customer Care Team with some further information as to what your specific queries are, they will be more than happy to look into any concerns that you may have.
Take Care
The Meadfleet Team
Lucky to be even getting one star
Lucky to be even getting one star, bills getting higher and no maintenance being carried out on the estate, because they dont simply have enough time so all they do is cut grass. Absolutely useless, and even when people of the estate do raise their concerns nothing get done about it. But its ok they'll up your bills to pay their management nice hefty salaries. Best think for them it is get up and leave out housing estate. Personally think they're scam artists.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Meadfleet Ltd
Dear Mr Burchett
Thank you for your review, although we are disappointed that you are unhappy with the service that we provide for your development.
We have spoken to the Operations Manager for your development who was surprised at your comments, as there are lots of works on your large development that our contractors carry out, including works to the hedging and hardstanding included, and not just that of grass cutting.
He did point out that there are also lots of areas that are under the remit of the Local Authority to maintain, but which do not receive attention and which currently lets the look of the development down.
Mr Hobbs has confirmed that he will be contacting you direct so that he can discuss which areas you are unhappy with and that he would also be happy to meet with you to discuss any concerns that you may have with any of the areas that we maintain. However, we are unable to assist with any of the Local Authority areas.
Take Care
The Meadfleet Team
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