McColl's Retail Group Recenzje 

Absolutely shocking service at the bubwith Post Office counter by a man who had no idea what he was doing. He then turned aggressive and confrontational and was actually raising his voice at me. Absolutely appalling customer care!!!

Every time I go into this post office and general store, the service and experience is always the same. Most of the staff are friendly and helpful, but a few are not. One woman in particular is sarcastic, passive aggressive and as difficult as she can possibly be, no matter what you go in for there is a song and dance. Stood in the queue to return a parcel for 40 minutes, One nice gentleman customer in front of me. All he wanted was some Euros, the fuss was unbelievable. She went out of her way to mess the order up. Whilst continuing a sarcastic conversation with other members of staff. By this time, there was a queue out of the door. My husband was waiting in the car and I thought we were being held hostage. Doesn’t matter what you go in for, this woman is always the same. Don’t go in any more, even though it’s my local post office, I now travel to Greasby post office, where the staff are lovely. Friendly, helpful and efficient, in and out quickly. Can’t believe the post office is allowing one member of staff to disrupt its business.

May I suggest to all the nasty people who have left awful comments, to visit the Crewe McColls store. In all my life never have I come across such love helpful people, the store is always fully stocked, clean and dare I say busy...which I feel is a testament to the store and the staff. The Post Office in there is diligently run by Karen, when ever you walk in she's ready with a smile and a laugh, but then so are all the staff behind the counter. From young Dan to young Jacob to Rachel, the staff are there for the customers, to look out for light fingered persons shall we say who shouldn't enter the shop. I do feel all these other people who have comments are rather spiteful, not one has complemented the staff, I would like to tell Head Office unreservedly that they deserve an award either in monetary terms, or a plaque for the wall. So long may they reign, and by the way I'm not related to any member of staff before anyone starts to say anything.

Been too Walesby Drive store in Kirkby in Ashfield on numerous occasions and very rarely see a member of staff wearing a mask, they seem to think that the law does not apply to them. They are surely when asked why, as if no one should ask and if we do we are treated with contempt, not an iota of knowledge between them on the effects Covid can bring to others, especially the elderly or vulnerable, but then they don’t care. I have contacted head office twice and nothing has been done, absolute disgrace by head office and the store itself.

The trouble is they try to run the shops on the cheap - always understaffed and consequently when they get good staff they leave because of the workload. Our paper deliveries are spasmodic with me collecting them more often and not which is not good when I am paying for a delivery.

McCall’s Penwortham - Excellent service lovely staff thank you

Dirty, understaffed, the staff they have are beyond dozy, poor choice of goods, store closes whenever it feels like. There’s a constant queue of people wanting to get served. I’d rather get in the car and go to hoylake. Shockingly bad.

Utterly disgusted with McColls. We cancelled our papers and paid in full,which the store in Villa Road agrees. We have been receiving bill for money owed, which we know is incorrect. We have telephoned,written and sent emails, as yet no correspondence from them. We have now received a final warning. We are at a loss as how to resolve this situation. Next step on our part will be to involve our solicitors, obviously we will be billing McColls for this. Customer service is atrocious, we will never use them again.

Totally disgusted with McColl's in Castle Street, went to collect some parcels from there, in Wendy's name, I am her husband after all, and Wendy has teminal lung cancer so can't walk any distance, took ID, but was told that Wendy would have to collect them, even after I explained she couldn't ! Disgraceful attitude, will never set foot in there again !

Martins/ McColl's branch in Stone. Completely useless. Advertise they are open until 6pm. Arrange for a retailer to deliver there, so I can collect. Arrive at 4pm to collect. Shut. No notice outside. Facebook and website still say it is open till 6pm. Come back nearer 5pm. Still shut. Complain to retailer, who checks with company to advise they now close early due to staff shortages. If this was the case they should not advertise they are open for courier services.

Invarrary mccolls are a disgrace.there was an incident with me .that happened to be a concern of one of the employees of mccolls inveraray. The incident involved mccolls employee family.i was threatened by this extremely large woman that because I had a thing with her family I couldn't shop in mccolls lol.would not give mccolls one more penny .she is nasty.the dandruff falls on to the counter.she is,to the human eye,filthy.not shopping in mccolls or the overpriced sweet memories shop . Invarrary council should look at some of the residents that occupy their shops that think they have the right to speak to and treat people horribly.look at the reviews for both mccolls and sweet memories.horrendous.after this post I recieved a call from mccolls.the woman I spoke to admitted she hadn't a clue what the case was about. The incompetence is second to none.i have checked the reviews for mccolls .I noticed my trust pilot rating had been changed from 1 to three.no idea how that happened but I have changed it back to reflect the complete truth and arrogance and horrible incompetence.

Abbotswood yate branch.
What a depressing store, the post office side of it closed for no apparent reason staff didn’t know when it would open up.
Staff are so unpleasant it beggars belief it’s amazing this store manages to stay open this is my 3rd and last time to use this store.

Worst company I’ve dealt with in years - been trying too collect a parcel from the store that was delivered last week - first time I went down the store was closed due to unforeseen circumstances, went down today to be told the customer assistant couldn’t release my parcel as he wasn’t trained / he called his manger too see if they could speak him through the process but was also told by his manager he isn’t trained so call them do it - so I’m now left without my parcel due to the incompetence of putting untrained staff into a shop - this is NOT how to run a business as your also supplying a service too outside companies - all staff in the role should be fully competent in fulfilling all roles required within the store - I will be escalating this complaint higher - but after reading other reviews on there customer service - I won’t hold my breath - stay well clear of this business as it appeared to be a total shambles!!!! and not how a successful business is run. throwing untrained staff into the deep end is a massive safety concern.

Shockingly poor customer service at their head office, don't respond to emails and represent everything that a modern retailer shouldn't be. The trouble is that they probably couldn't care what's written on this site either.

McColls Store 6193 Newbury
I feel I have to raise a complaint with McColls dispite paying my mother in laws paper bill in person ref no 619301354 back in April as she no longer lives at that address paid in person asked what was owed paid in full yet to date I have had further bill sent to me stating she owed money let me be clear she was in hospital at the start of January 2021 and since early February 2021 she is now in a care home you were paid in full no money was owed on the account yet you still continue to pursue money that is not owed I spoke to Dawn who I believe is the current manager was not impressed with her as to date my wife spoke to her 2 months ago about the same issue £3.13p is now the latest amount they are stating she owes I paid in person on the 8 of April when I cleared her flat as I live in Bexhill get your act together and stop trying to get money from a 94 year old woman shame on you you are a disgrace don't use this 2 bob company internal problems shambolic

On the 13th May this year I went into my local McColls to pay my paper bill up to date :15th May. I then told the lady who was serving me that I wanted to cancel my paper for the following four weeks. i.e. sat 19thMay until Sat 12thJune. Delivery to be resumed on Sat 19th June. I don’t think there was anything difficult about these instructions however, the assistant who served me did not enter the info onto the till or computer she wrote it down standing in the doorway of their ‘back room’ Imagine my surprise on returning home I found the papers had been delivered the four weeks I was away. I do have a paper on Saturdays only, thank goodness. I called into the shop and spoke to the assistant who originally served me and told her the papers had been delivered in error as I had cancelled them. She asked me who cancelled them and I told her it was her she said “I expect that’s (delivery guy) fault. She checked on the computer and told me the last papers I cancelled were back in Sep 20. I reminded her that she wrote it down and she went very red and replied that she did not remember doing it which I find hard to believe as she knows who I am. She said she would talk to the manager the following week when he came back from holiday. I received a final reminder bill this week saying my delivery has been suspended and they must reluctantly consider taking further action against me. I telephoned the shop and spoke to the manager and explained what had occurred. He said, “ yes, ——- did mention something about this but we haven’t got any proof that you cancelled”. I explained the assistant wrote it down as I told her the dates just in the doorway of their back room. His reply was “how do you know she wrote it down if she was in the back room and you were in the shop” and I explained that I was looking at her from the counter and she was in the doorway of the back room which is only about 8ft from the counter. He more or less called me a liar, he was so rude, spoke to me like I am a piece of dirt trying to get away with not paying for 4 papers, I’m not that hard up for god’s sake it’s the principle of it all. He then said “what did you do with the papers that were delivered” I told him I recycled them, after all they were hardly news 6 weeks down the line. His reply was “well, you should have returned them to us as we could have got a refund on them” I was a customer how should I know that, it’s them that made the mistake. So beware if you are cancelling papers, ensure you get proof that you have done so because if you don’t how can you prove that you did!!!! I am no longer a customer of McColls in Hadlow, Kent and the sooner they get rid of that manager the better, he shouldn’t be let loose among the unsuspecting public!!

Rude store manager at the following store, clearly having a bad day and taking it out on customers. Was spoken to very rudely over a discrepancy as to how much I should be charged for slush refills. Mccolls staff previously told me if I purchased a large, and brought back my cup at future visits, they would charge me the price of a small for refills. I had been paying the price of a small until today when I was charged the price of a medium. When I asked why, the rude store manager quickly snapped and very rudely said I was being charged wrong. He then started having a go at me like it was my fault I had been paying a lower price. Even the cashier noticed his awkwardness and rude attitude and apologised to us. Its shocking when a store manager doesn't even have basic customer service skills.
Mccolls
23 Gadfield Grove, Atherton, Manchester M46 0SJ

I have no problems with the staff in my store who are all local people, but I have never, since they took over from the co-op, seen full shelves. The freezers keep breaking down and it takes months to fix them and although they have a minimal choice of goods they dont even have them in stock. I wish they had never come here . Its the only store for 5 miles and a nightmare. I take a list, but I can never get what is on it.

This is an excellent store in Carluke the staff are so helpful, I was served the other day by Diane Graham always so helpful and pleasant on every visit, get some good deals for a small shop

I try to avoid McColls but a lot of the cafes and shops near our office have closed since the pandemic.

I visited McColls on my lunchbreak today and they have lukewarm pasties (imagine Greggs but worse) or grim looking sandwiches all with overly processed meat and mayo.

Have they ever considered selling a salad or something remotely healthy? Everything else edible in the shop was either a cake, chocolate or crisps.

Ultimately, I left without buying anything because I don't want to spend the next two hours trying to digest a load of school dinner food. Won't be visiting again!