The lads at the body shop sourced a new bonnet, installed it and did a fantastic colour match within their time estimate. They were friendly and efficient and even delivered the repaired vehicle... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was in a car crash with my kids caused by a hit and run car thief. It was traumatic and aweful experience but these chaps were on it fast. My car was off the road in a hour of the accident and fully... Zobacz więcej
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Constant updates about, what was happening regarding my car, including delays due to the war, so parts delivery had been affected, also bank holidays. Polite and friendly informative staff, when you... Zobacz więcej
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From reporting the incident to actually going into the repair shop took exactly 3 months. Following that it has taken 3 weeks for the repairs to conclude. The curtesy car was very good although it had... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Dane kontaktowe
45 Westerham Road, TN13 3QB, Sevenoaks, Zjednoczone Królestwo
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Doskonała
6 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great job and great service
Great job done and very friendly staff slso my car was valeted when i went to puck it up.
11 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Anthony, we're glad you feel we did a great job and that our staff was friendly. We appreciate that your car was valeted upon pickup. Thanks, Dane
Helpful staff members.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Fernilyn, thanks for leaving a review. I'm glad to hear you found our staff to be helpful. Thanks, Pete
Excellent service
Repairs were carried out to a high standard, was kept fully updated throughout.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Sharon, I'm delighted the repairs met a high standard and you were fully updated. I appreciate your positive feedback and are glad we met your needs. Pete
Odpowiedź od Markerstudy
Hi Roy, thanks for leaving us a review and I'm glad to hear you are happy with the service. Thanks, Pete
The job was done well.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Karen, I'm happy to hear that the job was done well. Thank you for your positive feedback; we appreciate it a lot.
Borderline harrasment
Repair only half done, had to contact and loose a days work to rectify.
Bad quality repair too.
Above was sorted but the real issue is with the harassment of emails and messages to leave them a review. And I’m talking multiple messages a day. So here we go … your one star review
2 lutego 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Joseph, we apologize that the repair was incomplete and caused disruption. We're addressing the repair quality and excessive review requests. Thank you for bringing this to our attention.
If you would like me to look into the issues raised, please email customersupport@markerstudy.com with the policy details/claim reference. Thanks, Dane
When they gave me a date to repair my…
When they gave me a date to repair my car. Told me would be in touch the day before. …. I had to do all phoning re my car to see when it was going in for repair as didn’t go in the date they told me. & I kept calling to see how things were going.
Spoke to older woman on phone. she was so rude! Younger one was lovely.
5 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi, we appreciate your feedback and apologize that the communication regarding your repair was not satisfactory and for any negative experience with our staff.
If you would like me to look into the issues raised, then please email customersupport@markerstudy.com with the policy details/claim reference. Thanks, Dane
Very straight forward and smooth…
Very straight forward and smooth process - excellent communication from staff at contact centre re providing a courtesy car and collecting my car.
26 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Kate, we're happy to hear the process was straightforward and smooth. We appreciate your feedback regarding the excellent communication about the courtesy car and collection. Regards, Dane
I was kept updated about my car…
I was kept updated about my car throughout the repair so happy with service
18 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Carol, we're happy to learn that you were updated about your car's repair. We appreciate your feedback and are glad you were happy with our service. Thanks, Dane
Odpowiedź od Markerstudy
Hi, we're glad you had a friendly experience. Thank you for your positive feedback. Regards, Dane
After my car accident
After my car accident, I called Markerstudy Insurance immediately. They were very helpful and arranged to pick up my car and took it to be repaired in a local garage to me. They kept me informed of the progress of the repairs of my car. The garage did a fantastic job, and my car looked as good as new. They gave me a courtesy car until my car was repaired. I was very impressed with the way they handled it.
15 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Jane, we're happy to learn that we could assist you quickly after your car accident. It's great to know you were pleased with the repair process, the local garage's work, and the courtesy car. Thank you for your positive feedback. Regards, Dane
Excellent service and lovely staff
I’ve been 3 times and every time, the customer is made to feel welcome and everything is explained.
It’s a really quick repair.
Mine was less than a week,that’s an impressive service from start to finish
The repairs are of an extremely high standard.
I’d highly recommend them to anyone.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Jen, I'm happy to hear that you feel welcome and well-informed during your visits. It's great to know you're impressed with our quick repairs and their high standard. Thank you for your recommendation! Pete
Took longer than I thought
Took longer than I thought. Picked up and one part was missing the trim over arch of wheel.
18 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Rachel, thanks for the review. I'm sorry to learn about the missing part on your vehicle. Please can you e-mail your claim details to Customersupport@Markerstudy.com and I'll be happy to have this reviewed for you.
Thanks, Pete
Very professional and friendly
Very professional and friendly, keep me up dated with the car and car was returned a day early
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi, I'm happy you found our service professional and friendly. I appreciate that we kept you updated about your car and that it was returned early. Thanks, Pete
Very fast and great repair finish to my…
Very fast and great repair finish to my car and they kept you updated all the way through the repair made the whole process less of a ordeal
30 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Brian, I'm happy to hear that your car repair was completed quickly with a great finish. I appreciate your feedback and are glad the updates made the process easier for you. Pete
LA Bodyshop
The repairs at LA Bodyshop were very good. Extremely good communication from Lucy throughout. Helpful, informative and assuring.
2 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi, I'm happy the repairs at LA Bodyshop met your expectations. It's great to hear that you found the communication helpful, informative, and reassuring. Pete
My eighteen year old Saab 9.5 HOT Aero…
My eighteen year old Saab 9.5 HOT Aero was written off and is very difficult to replace like-for-like. Markerstudy lived up to their statement that they would provide a fair valuation. We settled for a decent sum after talking to an engineer. I will still miss the old car.
10 kwietnia 2026
Odpowiedź od Markerstudy
Hi Graham, I'm glad our valuation met your expectations after your Saab was written off. We appreciate you sharing your experience and are sorry to hear you'll miss your car. Pete
AE Smith Bodycraft Ltd customer care beyond reproach
AE Smith Bodycraft Ltd customer care was excellent from the moment I booked them until collecting my car today. They kept me up dated at every step of repair. The staff were so helpful and very polite. An absolute joy to be assisted by them.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Mr Edwards, I'm happy to hear that you experienced excellent customer care from booking to collecting your car. It's great to know our staff were helpful, polite, and kept you updated throughout the repair process. We appreciate your positive feedback! Pete
Would have given 5 stars but repair was…
Would have given 5 stars but repair was delayed due to no courtesy cars available. Everything else was good.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Mary, I appreciate your feedback and are glad the repair met your expectations. I do regret the delay due to the limited availability of courtesy cars.
Not Recommrnded!!
My car had some minor cosmetic damage. It was there for 5 days. When it was finally returned only half of the work had been completed and was returned to them. I emailed & asked some quality control questions. No one had the courtesy to respond either by email or phone call. Exceptionally poor customer service given these are nominated through my insurance company. I expected far more. They over promised and under delivered. Car eventually returned on the 8th day!! Very, very disappointed. Will be making a formal complaint through my insurers.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Michelle, thanks for leaving us a review. I'm sorry to learn of the issue you have had with the repairer and the poor service you have experienced. If you would like to e-mail your claims details to Customersupport@Markerstudy.com then I'll be happy to arrange a call from our claims team to discuss the issues.
Thanks, Pete
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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