The lads at the body shop sourced a new bonnet, installed it and did a fantastic colour match within their time estimate. They were friendly and efficient and even delivered the repaired vehicle... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was in a car crash with my kids caused by a hit and run car thief. It was traumatic and aweful experience but these chaps were on it fast. My car was off the road in a hour of the accident and fully... Zobacz więcej
Reakcja na opinię
Constant updates about, what was happening regarding my car, including delays due to the war, so parts delivery had been affected, also bank holidays. Polite and friendly informative staff, when you... Zobacz więcej
Reakcja na opinię
From reporting the incident to actually going into the repair shop took exactly 3 months. Following that it has taken 3 weeks for the repairs to conclude. The curtesy car was very good although it had... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Dane kontaktowe
45 Westerham Road, TN13 3QB, Sevenoaks, Zjednoczone Królestwo
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Doskonała
6 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Markerstudy
Hi Alex, I'm happy that our service was fast and efficient, and that you were kept updated. I appreciate your positive feedback and your time. Thanks, Pete
Insurance claim
The process from start to finish is confusing and frustrating. Communication is good if you know the third party is calling or texting you. Then there is the technical jargons. One say one and the other contradicts the others. But we all got there in the end. Just waiting for the finale process to be completed. Thanks again for your help as this was my first time claiming and hopefully the last. Cheers
7 kwietnia 2026
Odpowiedź od Markerstudy
Hi Davyd, I appreciate your feedback and I'm sorry the process was confusing. If you would like to contact me using Customersupport@Markerstudy.com then I'll be happy to look into the issues you have found. I am glad however we could assist you and hope the final steps go smoothly. Thanks, Pete
A very good repair that went beyond…
A very good repair that went beyond what I said I needed just to get my van on the road.
26 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi David, I'm glad we could help get your van back on the road! Thank you for your positive feedback and for recognizing our team's efforts. Pete
Done a really good job but took ages to…
Done a really good job but took ages to get car back. But it was worth the wait to see the finished job
5 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Jillian, I appreciate your feedback and are glad you are happy with the result. I'm sorry it took longer than expected to complete the work. Pete
Good service from repairer but process to get car to them was not a straight forward process
Once I had finally had my car delivered to the repairer from the recovery depot, I was pleased with the repairs to my car although the process took longer than expected
6 lutego 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Neil I appreciate your feedback and I'm glad the repairs met your expectations. I'm sorry the process took longer than expected and we value your patience. Thanks, Pete
Polite staff and we were kept informed…
Polite staff and we were kept informed about the progress of the repair.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Paul, I'm glad you were informed about the repair's progress and found our staff polite. Thank you for your positive feedback! Pete
Really good customer service ,super…
Really good customer service ,super easy to upload pictures. Good communication and super quick to pay out
6 kwietnia 2026
Odpowiedź od Markerstudy
Hi Amy, I'm happy to hear you received really good customer service and found it super easy to upload pictures. I appreciate your feedback regarding our quick payout and communication.
Fantastic service, exceeded expectations
From the moment I reported my accident I received great care and support. I am so grateful, a horrible situation was made so so much easier with excellent communication and resulting in a prompt settlement. Thank you!
28 marca 2026
Odpowiedź od Markerstudy
Hi, I'm happy to hear that we provided great care and support during a difficult time. I'm glad our communication helped ease the process and resulted in a prompt settlement. Thank you for your positive feedback! Pete
The politeness and helpfulness of Amy…
The politeness and helpfulness of Amy at Bodmin repairs, and the speediness and fantastic repair of my car.
Well done all of you at Bodmin repairs!
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Valerie, I'm happy to hear about the politeness and helpfulness you experienced and that your car repair was fantastic and speedy. I appreciate your recognition! Pete
As you know I am not expert But on my…
As you know I am not expert But on my view they’ve done very good job. As well I really appreciate for their dealings, explanations &as quick as possible . Great team work 👍👍👍
Thank you
GS Sidhu
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Sidhu, I'm happy to hear that you had a positive experience! I appreciate your kind words regarding our team's work, explanations, and efficient service. Thank you for your feedback! Pete
Excellent service from start to finish
Excellent service from start to finish. Would definitely recommend.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Louise, I'm happy you experienced excellent service from start to finish and would recommend us. I appreciate your positive feedback! Pete
First class
From start to finish everything has been perfect. My car was repaired and everything looks like new. My mother is very happy with everything.
20 listopada 2025
Opinia niezależna
Odpowiedź od Markerstudy
Hi Paul, I'm happy to hear that everything was perfect from beginning to end! I appreciate you letting us know your car looks like new, and your mother is happy. Thank you! Pete
Brilliant job
The repair to my car was to an excellent standard. The company Steer group made an amazing job of putting my car back together again. The company went above & beyond. I also have an excellent warranty on the repair.
27 lutego 2026
Opinia niezależna
Odpowiedź od Markerstudy
Ji Jackie, I'm happy to hear that the repair on your car was completed to an excellent standard. It's great to know that you feel we went above and beyond, and that you have an excellent warranty. Thank you for your positive feedback. Pete
Really good experience
Really good experience. From initial claim (logged after 5pm) to final repair and delivery of my car back to my address took a total of nine days. Communication was excellent, through email, text and calls to me.
Clear process in place and good customer service.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Deborah, we're happy to hear that you had a good experience. It's great to know that the claim process, repair work, and delivery met your expectations. We appreciate your feedback on our communication and customer service. Thanks, Dane
Staff were great
Staff were great made everything simpler and reassuring. Text messages were somewhat abrupt and intimidating
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Tamsin, we're glad you found the staff helpful. We appreciate your feedback about the text messages and will review them to ensure clarity and a more reassuring tone. Thanks, Dane
Awful company with no scruples
I took out a motorcycle policy 3 weeks before the renewal was due and then sold the bike. I then cancelled the policy 2 weeks before the policy was due. I got back £19 back from a £70 policy. In addition I had to send them photos of the inside of my garage showing the bike inside.
They are the wordy thieving insurance company I have ever dealt with.
Avoid at all cost!
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Steven, we appreciate you bringing this to our attention. We're sorry to hear about the unexpected outcome with your motorcycle policy and the refund amount. We'll review the details regarding the premium calculation and documentation request to see how we can improve.
If you would like me to look into these issues, please email customersupport@markerstudy.com with the policy details/claim reference. Thanks, Dane
Excellent communication at all stages of the process
I was kept fully informed throughout the whole process from setting up of the repair, each stage of the repair and the completed work. Organisation, communication and the work completed was impressive. This made me feel confident in the companies involved and the outcome.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Jackie, we're happy to hear you were fully informed throughout the repair process. It's great to know our organization, communication, and completed work were impressive, making you feel confident in the companies involved and the outcome. Thank you for your positive feedback. Regards, Dane
Very pleased with the outcome of my…
Very pleased with the outcome of my repair, the work was fantastic and they even cleaned tge xar inside and out, brilliant 👏
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Clive, we're very pleased you are happy with the repair's outcome and that you found the work fantastic. We appreciate your recognition of the car cleaning. Regards, Dane
Why 4* not 5*
Pre check in etc very easy. At drop off, loan car was ready and waiting, again very easy.
Here is where it is 4* not 5*
I was told the repair would be a week.
A week later I got an email to say the repairs had started🥴
When questioned, that week had been physical assessment and then waiting for insurance to give the go ahead. This was not made clear to me initially. I have explained this directly and hope they have corrected making this clear for future clients.
Bottom line - would I recommend- YES
Their repair work is immaculate 👍
If I ever need this service again I would definitely choose to use them again👍
9 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Les, we appreciate your feedback and are glad the pre-check and loan car process was easy. We regret the initial repair timeline wasn't clear regarding the assessment and insurance approval. We'll address this to ensure future clients have a better understanding. We're happy our repair work met your standards, and we appreciate your recommendation. Thanks, Dane
Odpowiedź od Markerstudy
Hi Ali, we're glad you received an amazing service. We appreciate your feedback. Thanks, Dane
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.