The lads at the body shop sourced a new bonnet, installed it and did a fantastic colour match within their time estimate. They were friendly and efficient and even delivered the repaired vehicle... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was in a car crash with my kids caused by a hit and run car thief. It was traumatic and aweful experience but these chaps were on it fast. My car was off the road in a hour of the accident and fully... Zobacz więcej
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Constant updates about, what was happening regarding my car, including delays due to the war, so parts delivery had been affected, also bank holidays. Polite and friendly informative staff, when you... Zobacz więcej
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From reporting the incident to actually going into the repair shop took exactly 3 months. Following that it has taken 3 weeks for the repairs to conclude. The curtesy car was very good although it had... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Dane kontaktowe
45 Westerham Road, TN13 3QB, Sevenoaks, Zjednoczone Królestwo
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Doskonała
6 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Markerstudy
Hi Gary, thanks for your positive review. We're happy to hear that you found our service well organised. Thanks, Dane
These are efficient and friendly people…
These are efficient and friendly people . Always willing to help in anyway they can. Would recommend these guys to anyone needing their car fixed
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi, we're happy to hear that you found our team efficient and friendly. We appreciate your recommendation and are always willing to help our customers in any way we can. Thanks, Dane
Odpowiedź od Markerstudy
Hi Bev, we're glad you enjoyed your experience. Thank you for your positive feedback. Regards, Dane
Thank you for being for being supportive
Company were very supportive and understanding. On collecting they took time to talk about the damage and give rough timings. On calling for an update they were able to bring completion time forward to enable me to get to work and rearrange a time to have the decals added at a time that would work for me
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Sarah, thank you for your positive feedback. We're happy to hear about your supportive and understanding experience. It's great that we could discuss the damage, provide timings, and adjust the completion time to suit your schedule. Thanks, Dane.
Good service
Overall, a good service. Took a fair bit longer than expected but the quality of the work couldn't be questioned. The car was returned looking like new.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Warren, we appreciate your feedback. We're glad the work quality met your expectations and your car looks new. We'll review our service times to improve. Regards, Dane
A lovely job done on the body work
A lovely job done on the body work. Excellent service. Excellent communication. Can highly recommend
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Julia, we're happy to learn that you are pleased with the body work and the service you received. We appreciate your recommendation and positive feedback. Thanks, Dane
After initial confusion of where the…
After initial confusion of where the repair was scheduled to take place repair quality was fine
26 stycznia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Debbie, we regret the initial scheduling confusion. We're glad the repair quality met your expectations. Thank you for your feedback. Regards, Dane
The service I received was great but......
The service I received was great. The car was repaired perfectly so why only 4 stars?
Too much communication.
I have had emails, text messages, phone calls all asking me to complete on line surveys, give feed back and fill out trust pilot reports. (7 txt messages alone)
I get it is important to you - but the work I had done was fit a new piece of glass in my sunroof and to do this required 3 different Companies to give reviews for.
I cant fault the work, I cant fault the fact you want to be helpful - but please if someone gives feed back it is because you have stood out - you are in danger of standing out for the wrong reason.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Graham, we appreciate your feedback and are glad the repair met your expectations. We apologize for the excessive number of follow-up requests. We value your time and will review our communication process to ensure we respect our customer's preferences and avoid overwhelming them with requests. Thanks, Dane
Lack of checks led to them writing off the wrong car
This company managed to mark my car as written off on the national database, instead of their actual customer's car which was written off an an accident. They had miskeyed the registration plate when updating the national database, and due to lack of proper checks, wrote off the wrong car.
I only found this out when I went to sell my car, only to be offered 7000 pounds less than the initial offer.
It took a couple of days of investigation, requiring me to take time off work to fix the issue. No sign of an apology, and even after a formal complaint I was offered 100 pounds, which didn't even cover my expenses, never mind the time and hassle of having to fix their mistake. No sign of any sympathy from their customer services manager.
Total incompteance.... Let's see what the ombudsman say.
20 czerwca 2025
Opinia niezależna
Odpowiedź od Markerstudy
Hi Alex, we appreciate you bringing this serious issue to our attention. We understand the distress and inconvenience caused by the incorrect write-off designation and the subsequent impact on your car's value. We are sorry for the lack of apology and the inadequate compensation offered. We're taking your complaint seriously and would like to investigate thoroughly to prevent similar errors in the future.
If you would like me to look into these issues, please email customersupport@markerstudy.com with the policy details/claim reference. Thanks, Dane
Really happy with repairs and the…
Really happy with repairs and the guarantee that comes with it. I had my car back within 24hours
30 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi, we're happy you're pleased with the repairs and guarantee. It's great to hear you got your car back quickly. We appreciate your positive feedback. Thanks, Dane
Great experience fast repair on my…
Great experience fast repair on my vehicle
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi, I'm happy you had a great experience with our fast vehicle repair service. Thank you for your positive feedback, it means a lot to us. Pete
Good Customer Service
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Harish, I'm glad to hear you found the service from us to be good. Thanks, Pete
Good workmanship and quality from…
Good workmanship and quality from garage, only one negative is communication and lack of updates, due to unforeseen circumstances with the quality control and insurers. It took physical appearance to be able to get a full update.
26 lutego 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Neil, I appreciate your feedback and are glad you're satisfied with our workmanship. I'm sorry our communication fell short due to circumstances with quality control and insurers. If you would like to e-mail your details to Customersupport@Markerstudy.com then I'll be happy to look into this for you,
Great Experience
Very pleased with the service I received from National Repair
25 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Sajad, I appreciate you sharing your feedback. We're happy to hear you were pleased with the service you received from our team. Pete
Was away on holiday for 2 weeks when I…
Was away on holiday for 2 weeks when I got back. It was fixed done a nice job
30 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Pete, I'm happy to hear that the issue was resolved to your satisfaction upon your return from holiday. Thank you for your positive feedback! Pete
Damage not fixed needed to go back and get done properly
Golf R went in for damage to front bumper and grill car returned back after a week
took home inspected it to find sump plastic tray repaired with three lengths of silver tape also the wings were not fastened on and were able to come away with hand approx three inches
also the black polished plastic insert were scratched aprox 25cm car returned to have repaired again
company full of apologies was advise
about not going there in first place but insurance said had to be repaired there
not impressed
21 stycznia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Mr Locksmith. thanks for leaving us another review. I'm sorry to learn you are still having issues with the quality of the repair work. If you would like to contact me using Customersupport@Markerstudy.com I'll be happy to look into their concerns.
Thanks
Pete
Excellent service. Cannot fault anything.
I was in a car crash with my kids caused by a hit and run car thief. It was traumatic and aweful experience but these chaps were on it fast. My car was off the road in a hour of the accident and fully fixed and repaired within 2 weeks, there was no hassle or fuss. Everybody was supportive and had good communication despite the shock of it all. Cannot thank them enough for getting my life back on the road.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Richard, I'm so sorry to hear about the terrible accident you and your children experienced. I'm glad we could act quickly to get your car repaired. It's wonderful to know our support and communication helped during such a difficult time. Thank you for your feedback. Pete
Very helpful staff
Very helpful staff. Sorted my queries quickly & efficiently. Kept me updated with the progress of my car repairs too.
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi I'm happy to hear that our staff was helpful and sorted out your queries quickly and efficiently. We appreciate that you were kept updated with your car repairs. Pete
Great service
Repairs were organised quickly and efficiently with great communication throughout. Staff friendly and repair quality 10/10.
26 marca 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Sarah, I'm happy to hear that our repairs were organized quickly and efficiently, with great communication. I appreciate your feedback on our friendly staff and the repair quality. Thanks, Pete
Very professional job and very good…
Very professional job and very good customer service, communication throughout the process was great also!
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Markerstudy
Hi Cieran, I'm happy to hear you received professional service and appreciated the great communication throughout the process. Thank you for your positive feedback! Pete
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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