Luxair Cooker Hoods Ltd Recenzje 

577
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I bought a cooker hood from Luxair over 2 and a half years ago. Just recently the touch panel was playing up. I sent an email on Sunday, not expecting to get a reply until Monday but received a reply... Zobacz więcej

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Oceniono na 5 z 5

despite me initially not understanding quite what the bundle offer was I was looking at, Hollie was super patient and we nailed it.....just a week later a very dilligent Lee delivered my items....real... Zobacz więcej

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Oceniono na 5 z 5

The Man Dave is the font of all knowledge and he even managed to talk sense into my husband ;) We haven't bought anything yet, but the products look beautiful, and we'll definitely be back.

Oceniono na 5 z 5

The highest quality product and expertly hand delivered. You can tell they care about their product and customer service. The friendly helpful delivery guy drove the product down from Yorkshire in the... Zobacz więcej

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Informacje dotyczące firmy

  1. Dom i ogród

Napisane przez firmę

Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

577 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(577)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 43

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Oceniono na 5 z 5

Such a pleasure to deal with a British…

Such a pleasure to deal with a British company run by dedicated people who pride themselves in providing excellent products and customer service. Delivery driver Lee was excellent, as was the communication from Luxair from the moment we placed the order. Such a breath of fresh air compared to the shed store dross! We are yet to open the box and inspect the goods but I am sure all will be well. 100% excellent company and product, A+++++

13 sierpnia 2024
Opinia niezależna
Logo Luxair Cooker Hoods Ltd

Odpowiedź od Luxair Cooker Hoods Ltd

Hi James,

Thank you for taking the time to leave us a review!

We are so pleased to hear you are happy with the service provided throughout your experience with us, we have no doubt you will be just as impressed when you install the LA-100-STD you have ordered.

Should we be able to assist further, please do not hesitate to contact us at any point.

Kind Regards,
Luxair Team :)

Oceniono na 5 z 5

Our old cooker hood broke down and it…

Our old cooker hood broke down and it was time for something new we started a search on the internet after looking at a lot of companies we found Luxair and so glad we did.
This is the only company we found who describe fully the product including the grade of steel they use we decided on a traditional cooker hood in black delivery was fast and easy for my cousin to fit looks amazing Fanastic Company

7 sierpnia 2024
Opinia niezależna
Logo Luxair Cooker Hoods Ltd

Odpowiedź od Luxair Cooker Hoods Ltd

Hi Michael,

Thank you so much for taking the time to leave us such a wonderful 5* review!

We are thrilled to hear you are pleased with your purchase of the LA-90-STD-BLk. We do like to ensure that we provide as much information as possible for each individual product, to help our customers in making their decision.

Please do not hesitate to contact us, if we can ever be of any further assistance!

Kindest Regards,
Luxair Cooker Hoods Ltd.

Oceniono na 5 z 5

Excellent customer service and Lee

Excellent customer service and Lee, delivery driver was on time and thorough with his explanation of what was in the deliver and how to best remove from the packaging. Looking forward having this installed.

24 lipca 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Dear Caroline,

Thank you for taking the time to leave us such a wonderful review!

We are so pleased to hear you are happy with the service provided throughout and that Lee was thorough when delivering your LA-90-ORION-STRATOS-WG.

Please do not hesitate to contact us in future if we can be of any further help!

Kind Regards,
Luxair Cooker Hoods Ltd.

Oceniono na 5 z 5

Excellent delivery service from Lee

Excellent delivery service from Lee. On time and great care taken to make sure all products were delivered carefully. The product itself looks amazing. What was reassuring to know is this is an employee owned business, hence why the team care so much about the customer. Highly recommend.

12 czerwca 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Hi Natalie,

Thank you for your review.

We are so pleased to hear that you are happy with the product and service provided throughout your experience!

Please do not hesitate to contact us in future if we can be of any further help.

Kind Regards,
Luxair Cooker Hoods Ltd :)

Oceniono na 5 z 5

Luxair delivered on time and kept me…

Luxair delivered on time and kept me updated throughout. The delivery driver Lee gave some good suggestions on install/maintenance and was very helpful .

12 czerwca 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Hi Mark,

Thank you for your review.

Great to hear you are happy with the service provided, we will ensure your comments are passed on to Lee.

If we can help further, please do let us know.

Kind Regards,
Luxair Cooker Hoods.

Oceniono na 5 z 5

Excellent service if you can get used to the web ordering page.

I needed a replacement remote for a cooker hood installed by the developer in my barn. Luxair cooker hoods website showed the exact item I needed. Ordering was ok once I realised I could say I was a “regular customer” rather than a builder or a company. The remote arrived very quickly, very well packaged, complete with battery fitted and worked perfectly. I mistakenly ordered two, but the company cancelled one order and refunded the extra money immediately. I was very pleased with the service. It was also amazingly good value.

16 maja 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Hi Douglas,

Thank you for your review!

Thank you for your feedback on our website and ordering process, we are pleased to hear you are happy with the service provided throughout and that your order arrived promptly.

Kind Regards,
Luxair Cooker Hoods Ltd.

Oceniono na 5 z 5

Very happy customer

Firstly, the hood looks fantastic. It’s the only one we could find with a curved chimney, which matches our curved cupboards.
Secondly, the service from Luxair was exceptional. I bought the 90cms version hood, but when it came to the kitchen being installed, the fitter said the hood was too big. Luxair arranged a replacement with the 80cms version, and arranged collection and delivery.
Thirdly….and this is important these days…I was able to speak to an actual person! I didn’t have to use email or chat or messaging; they provide a telephone number, answered by Hollie, who was excellent.
Thank you Luxair. Very happy customer.

4 czerwca 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Hi Philip,

Thank you for your wonderful 5* review!

We are delighted to hear you are happy with the service provided throughout your experience, from pre-sales, to delivery and aftersales.

Great choice with the LA-80-CVD-GL-WHT!

We will ensure your kind comments are passed on.

Kindest Regards,
Luxair :)

Oceniono na 5 z 5

Great service

Ordered a cooker hood it was delivered when expected. Chris the delivery driver brought the hood in, unpacked & checked it to ensure no transit damage. Chris was very friendly & gave some tips on fitting & maintenance. Delighted with the service.

29 maja 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Hi Steven,

Thank you for the review!

It is great to hear you are happy with your experience throughout and that Chris was so helpful - we will ensure your comments are passed on.

Great choice with the LA-90-DELUX-BR as well :)

Kind Regards,
Luxair Cooker Hoods :)

Oceniono na 5 z 5

Great delivery service and advice

Very pleased with the delivery service provided by Lee. He gave some very helpful advice for unpacking and to pass onto the kitchen fitters when they fit the ceiling extractor. Thank you Lee.

24 maja 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Hi Hannah,

Wonderful news, we are pleased to hear you are happy with your experience when purchasing the LA-90-ANZI-BR.

We will make sure Lee receives your kind comments.

Hope all goes well with the kitchen fit!

If we can help further, we are always happy to do so.

Kind Regards,
Luxair :)

Oceniono na 5 z 5

Outstanding service

May I take this opportunity to thank Dave for the trouble he took when I picked up my kitchen extractor hood today the kindness he showed towards myself & my wife he was outstanding he explained any questions we had regarding the the installation of the product I would also like to thank Chris who put the cooker hood into the car I would not hesitate to recommend this company to anyone looking for a cooker hood once again thank you for your time & trouble Kind Regards Barry & Pauline

24 maja 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Hi Barry,

Thank you for your review.

We are delighted to hear you are happy with the service provided upon your visit to collect your LA-90-LINEA, I understand you needed some clarification with certain measurements for your installation, it is great to hear Dave was able to help with this.

We will ensure your comments are relayed to Dave & Chris.

You know where we are if you need anything else!

Kindest Regards,
Luxair Cooker Hoods Ltd.

Oceniono na 5 z 5

Lee delivered our hood

Lee delivered our hood, etc today, maintaining a cheery efficiency despite the pouring rain. He opened the packages to check all was in order and gave us helpful advice about maintenance. So far so good - delighted with the service.

23 maja 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Hi Peter,

Thank you for your review!

It is great to hear you are happy with the service provided and that you still received service with a smile despite the weather conditions! Great choice with the LA-90-CVD-GL too.

We will be sure to pass your comments on to Lee.

Please do not hesitate to contact us if we can ever help further.

Kind Regards,
Luxair Team :)

Oceniono na 5 z 5

Bought a cooker hood from Luxair

Bought a cooker hood from Luxair - it was delivered when expected and Lee (the delivery driver), was very helpful. He brought the hood into the house, unpacked and checked it to ensure it had not been damaged in transit. He was very thorough and went over some key points about fitting it, which will be put into practice next week when it is fitted. Overall very pleased with the service from Luxair and the product looks great.

15 maja 2024
Opinia niezależna
Logo Luxair Cooker Hoods Ltd

Odpowiedź od Luxair Cooker Hoods Ltd

Hi L Orme,

Great to hear you are so happy with the service provided when ordering your LA-90-ORION-STRATOS-BG, which is a great choice.

We will make sure Lee receives your kind feedback, and as always, if we can help further we are only an email/phone call away :)

Kind Regards,
Luxair Cooker Hoods Ltd.

Oceniono na 5 z 5

Ordered a hood

Ordered a hood, didn't expect it for a week or so, but it was delivered by a very friendly Chris the very following day!
Looks excellent quality aswell.

15 maja 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Hi Adrian,

Thank you for your review!

We will ensure your comments are passed on to Chris who delivered your LA-90-ORION-STRATOS-WG, we have no doubt you will be just as happy when you have installed your product.

Kindest Regards,
Luxair Team!

Oceniono na 5 z 5

Great company to buy from

This company have been great to deal with. We ordered a cooker hood and it arrived very quickly. Between ordering and receiving the item, we had a re-think of our new kitchen and decided we wanted a bigger model! We were almost tempted to just stick with what we had ordered, as often returning large products is not easy, but they couldn't have been more helpful! We ordered the bigger model, and they delivered it in good time and collected the previous one at the same time. Communication was great and the whole process was very simple. The delivery was made by Lee from Luxair, who talked me through how to clean the stainless steel finish and how to wash the filters in my dishwasher. Thank you Lee - you are an asset to Luxair!

9 maja 2024
Opinia niezależna
Logo Luxair Cooker Hoods Ltd

Odpowiedź od Luxair Cooker Hoods Ltd

Hi Melissa,

Thank you for taking the time to leave us a review!

We are delighted to hear you are so happy with the service provided throughout your experience with us and will make sure your comments are passed on to Lee.

The metal grease filters can be put into the dishwasher to clean, just be careful on the detergent used (pH balance specifically) and the temperature, as sometimes discoloration can occur if the pH balance is too high or the temperature is too high.

If we can help further, we are always happy to do so :)

Kind Regards,
Luxair Cooker Hoods Ltd.

Oceniono na 5 z 5

Great experience

Great delivery communication, and Chris took care the items were in good condition, and give some advice on fitting.

9 maja 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Dear William,

Thank you for much for your review!

Great to hear you are happy with your experience from Luxair and that Chris was helpful on delivery.

Kind Regards,
Luxair Cooker Hoods :)

Oceniono na 5 z 5

Excellent service and prompt delivery

Excellent service and prompt delivery. Chris opened and checked the all important fascia and rim. Service with a smile. Thank you Luxair.

9 maja 2024
Opinia niezależna
Logo Luxair Cooker Hoods Ltd

Odpowiedź od Luxair Cooker Hoods Ltd

Hi Margaret,

Thank you for taking the time to leave a review.

Wonderful news, we are delighted to hear you are happy with the service provided throughout and your delivery was prompt. We will ensure your comments are passed on to Chris as well.

Please do not hesitate to contact us if we can help further in future.

Kindest Regards,
Luxair :)

Oceniono na 5 z 5

Great service

Lee, our delivery guy was a chirpy professional guy.
Had lots of good advice on the cooker hood and checked it over for me.
Would recommend.

8 maja 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Hi Ella,

Thank you for your review!

We are so pleased to hear you are happy with the service provided and Lee was very helpful when delivering your LA-120-ANZI-CM-WHT - great choice!

Kind Regards,
Luxair Cooker Hoods.

Oceniono na 5 z 5

Very helpful and professional from…

Very helpful and professional from start to finish - easy to contact by phone, delivered with a few days, glass and lights checked on delivery (by Chris, thank you!)
Just need the kitchen now… 😁

2 maja 2024
Opinia niezależna
Logo Luxair Cooker Hoods Ltd

Odpowiedź od Luxair Cooker Hoods Ltd

Hi Penny,

Thank you for the 5* review!

We are delighted to hear that your experience throughout has been great from start to finish when purchasing your LA-90-CVD-BLK-ISL. We will make sure Chris receives your delivery feedback too!

Please do not hesitate to contact us if we can help further in future, and good luck with the new kitchen fit.

Kind Regards,
Luxair! :)

Oceniono na 5 z 5

Beautiful product

Beautiful product, delivered promptly and with great care by Lee. He carried it inside, opened the box, checked the contents, explained how to clean it and look after it, then went on his merry way. Delightful. Other companies should take note! This is service!

2 maja 2024
Opinia niezależna
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Odpowiedź od Luxair Cooker Hoods Ltd

Dear Mr Rayner,

Thank you for your wonderful review!

It is great to hear you are happy with the service you have experienced from ourselves, we pride ourselves in offering 5* service from pre-sales through to delivery and aftercare.

We will ensure Lee receives your feedback.

Kindest Regards,
Luxair Team :)

Oceniono na 5 z 5

Great looking product and excellent…

Great looking product and excellent communication from the point of sale, right through to delivery.

Chris, the delivery driver informed me when en route, carefully carried the item to a place of my choice and checked for any damage or issues before asking me to sign for the delivery.

Exceptional service throughout and I’m now looking forward to installing.

2 maja 2024
Opinia niezależna
Logo Luxair Cooker Hoods Ltd

Odpowiedź od Luxair Cooker Hoods Ltd

Hi Craig,

Thank you for taking the time to leave us a review!

We are so pleased to hear you are happy with the service provided throughout - we will ensure your comments are passed on to Chris.

Please don't hesitate to contact us in future if we can be of any further assistance.

Kind Regards,
Luxair Cooker Hoods.

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