I bought a cooker hood from Luxair over 2 and a half years ago. Just recently the touch panel was playing up. I sent an email on Sunday, not expecting to get a reply until Monday but received a reply... Zobacz więcej
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I bought a cooker hood from Luxair over 2 and a half years ago. Just recently the touch panel was playing up. I sent an email on Sunday, not expecting to get a reply until Monday but received a reply... Zobacz więcej
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despite me initially not understanding quite what the bundle offer was I was looking at, Hollie was super patient and we nailed it.....just a week later a very dilligent Lee delivered my items....real... Zobacz więcej
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The Man Dave is the font of all knowledge and he even managed to talk sense into my husband ;) We haven't bought anything yet, but the products look beautiful, and we'll definitely be back.
The highest quality product and expertly hand delivered. You can tell they care about their product and customer service. The friendly helpful delivery guy drove the product down from Yorkshire in the... Zobacz więcej
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Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Unit 4-5, Keld Close, HG4 5NB, Ripon, Zjednoczone Królestwo
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Such a pleasure to deal with a British company run by dedicated people who pride themselves in providing excellent products and customer service. Delivery driver Lee was excellent, as was the communication from Luxair from the moment we placed the order. Such a breath of fresh air compared to the shed store dross! We are yet to open the box and inspect the goods but I am sure all will be well. 100% excellent company and product, A+++++

Odpowiedź od Luxair Cooker Hoods Ltd
Our old cooker hood broke down and it was time for something new we started a search on the internet after looking at a lot of companies we found Luxair and so glad we did.
This is the only company we found who describe fully the product including the grade of steel they use we decided on a traditional cooker hood in black delivery was fast and easy for my cousin to fit looks amazing Fanastic Company

Odpowiedź od Luxair Cooker Hoods Ltd
Excellent customer service and Lee, delivery driver was on time and thorough with his explanation of what was in the deliver and how to best remove from the packaging. Looking forward having this installed.

Odpowiedź od Luxair Cooker Hoods Ltd
Excellent delivery service from Lee. On time and great care taken to make sure all products were delivered carefully. The product itself looks amazing. What was reassuring to know is this is an employee owned business, hence why the team care so much about the customer. Highly recommend.

Odpowiedź od Luxair Cooker Hoods Ltd
Luxair delivered on time and kept me updated throughout. The delivery driver Lee gave some good suggestions on install/maintenance and was very helpful .

Odpowiedź od Luxair Cooker Hoods Ltd
I needed a replacement remote for a cooker hood installed by the developer in my barn. Luxair cooker hoods website showed the exact item I needed. Ordering was ok once I realised I could say I was a “regular customer” rather than a builder or a company. The remote arrived very quickly, very well packaged, complete with battery fitted and worked perfectly. I mistakenly ordered two, but the company cancelled one order and refunded the extra money immediately. I was very pleased with the service. It was also amazingly good value.

Odpowiedź od Luxair Cooker Hoods Ltd
Firstly, the hood looks fantastic. It’s the only one we could find with a curved chimney, which matches our curved cupboards.
Secondly, the service from Luxair was exceptional. I bought the 90cms version hood, but when it came to the kitchen being installed, the fitter said the hood was too big. Luxair arranged a replacement with the 80cms version, and arranged collection and delivery.
Thirdly….and this is important these days…I was able to speak to an actual person! I didn’t have to use email or chat or messaging; they provide a telephone number, answered by Hollie, who was excellent.
Thank you Luxair. Very happy customer.

Odpowiedź od Luxair Cooker Hoods Ltd
Ordered a cooker hood it was delivered when expected. Chris the delivery driver brought the hood in, unpacked & checked it to ensure no transit damage. Chris was very friendly & gave some tips on fitting & maintenance. Delighted with the service.

Odpowiedź od Luxair Cooker Hoods Ltd
Very pleased with the delivery service provided by Lee. He gave some very helpful advice for unpacking and to pass onto the kitchen fitters when they fit the ceiling extractor. Thank you Lee.

Odpowiedź od Luxair Cooker Hoods Ltd
May I take this opportunity to thank Dave for the trouble he took when I picked up my kitchen extractor hood today the kindness he showed towards myself & my wife he was outstanding he explained any questions we had regarding the the installation of the product I would also like to thank Chris who put the cooker hood into the car I would not hesitate to recommend this company to anyone looking for a cooker hood once again thank you for your time & trouble Kind Regards Barry & Pauline

Odpowiedź od Luxair Cooker Hoods Ltd
Lee delivered our hood, etc today, maintaining a cheery efficiency despite the pouring rain. He opened the packages to check all was in order and gave us helpful advice about maintenance. So far so good - delighted with the service.

Odpowiedź od Luxair Cooker Hoods Ltd
Bought a cooker hood from Luxair - it was delivered when expected and Lee (the delivery driver), was very helpful. He brought the hood into the house, unpacked and checked it to ensure it had not been damaged in transit. He was very thorough and went over some key points about fitting it, which will be put into practice next week when it is fitted. Overall very pleased with the service from Luxair and the product looks great.

Odpowiedź od Luxair Cooker Hoods Ltd
Ordered a hood, didn't expect it for a week or so, but it was delivered by a very friendly Chris the very following day!
Looks excellent quality aswell.

Odpowiedź od Luxair Cooker Hoods Ltd
This company have been great to deal with. We ordered a cooker hood and it arrived very quickly. Between ordering and receiving the item, we had a re-think of our new kitchen and decided we wanted a bigger model! We were almost tempted to just stick with what we had ordered, as often returning large products is not easy, but they couldn't have been more helpful! We ordered the bigger model, and they delivered it in good time and collected the previous one at the same time. Communication was great and the whole process was very simple. The delivery was made by Lee from Luxair, who talked me through how to clean the stainless steel finish and how to wash the filters in my dishwasher. Thank you Lee - you are an asset to Luxair!

Odpowiedź od Luxair Cooker Hoods Ltd
Great delivery communication, and Chris took care the items were in good condition, and give some advice on fitting.

Odpowiedź od Luxair Cooker Hoods Ltd
Excellent service and prompt delivery. Chris opened and checked the all important fascia and rim. Service with a smile. Thank you Luxair.

Odpowiedź od Luxair Cooker Hoods Ltd
Lee, our delivery guy was a chirpy professional guy.
Had lots of good advice on the cooker hood and checked it over for me.
Would recommend.

Odpowiedź od Luxair Cooker Hoods Ltd
Very helpful and professional from start to finish - easy to contact by phone, delivered with a few days, glass and lights checked on delivery (by Chris, thank you!)
Just need the kitchen now… 😁

Odpowiedź od Luxair Cooker Hoods Ltd
Beautiful product, delivered promptly and with great care by Lee. He carried it inside, opened the box, checked the contents, explained how to clean it and look after it, then went on his merry way. Delightful. Other companies should take note! This is service!

Odpowiedź od Luxair Cooker Hoods Ltd
Great looking product and excellent communication from the point of sale, right through to delivery.
Chris, the delivery driver informed me when en route, carefully carried the item to a place of my choice and checked for any damage or issues before asking me to sign for the delivery.
Exceptional service throughout and I’m now looking forward to installing.

Odpowiedź od Luxair Cooker Hoods Ltd
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