I bought a cooker hood from Luxair over 2 and a half years ago. Just recently the touch panel was playing up. I sent an email on Sunday, not expecting to get a reply until Monday but received a reply... Zobacz więcej
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despite me initially not understanding quite what the bundle offer was I was looking at, Hollie was super patient and we nailed it.....just a week later a very dilligent Lee delivered my items....real... Zobacz więcej
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The Man Dave is the font of all knowledge and he even managed to talk sense into my husband ;) We haven't bought anything yet, but the products look beautiful, and we'll definitely be back.
The highest quality product and expertly hand delivered. You can tell they care about their product and customer service. The friendly helpful delivery guy drove the product down from Yorkshire in the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Dane kontaktowe
Unit 4-5, Keld Close, HG4 5NB, Ripon, Zjednoczone Królestwo
- 01765641888
- info@luxairhoods.com
- www.luxairhoods.com
4,6
Doskonała
577 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Inni użytkownicy przeglądali również
Excellent delivery service
Best delivery service I think I've ever had. Lee was very courteous and took the time to explain some helpful tips while unpacking. He carried the unit into the house and opened to check as much as you can see of the top (seen part). He was really helpful, explained best way to handle the full unpacking. The unit I ordered is the LA-90-SOFFITTO-SM-SS. It looks like it will be great in place, but I haven't had it installed or seen it working yet. 10/10 for delivery service though. Thanks
25 kwietnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Dean,
Thank you for taking the time to leave such a wonderful review!
It is great to hear you are happy with the service provided and that Lee was so helpful when delivering your order. We will ensure your kind comments are passed on!
The LA-90-SOFFITTO-SM is a great choice and we have no doubt you will be just as impressed once you have completed the installation. Feel free to send us some photo's once installed!
Kind Regards,
Luxair Team :)
Impressed with service
Cooker hood turned up quicker than expected,Chris the delivery driver brought it into the house opened it and checked the glass was intact, fantastic service.Hood now installed and it looks great ,works very efficiently and was reasonably priced. From start to finish impressive
9 kwietnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Mrs N R L,
Thank you for your review!
We are delighted to hear you are happy with the service provided throughout your experience with us.
If we can ever help further, please do not hesitate to contact us.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent delivery service
The delivery was on time and Lee was superb. He carried the unit into the kitchen, opened it, checked it and took a photo. He was incredibly helpful, explaining how to unpack it and the care required when fitting. A credit to your company.
10 kwietnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Jill,
Thank you so much for your wonderful feedback.
We are delighted to hear you are happy with the service provided when ordering the LA-90-CELUX-BR-SM-BLK, we will ensure your comments are passed on to Lee :)
Kindest Regards,
Luxair Team!
Couldn’t be happier with the delivery…
Couldn’t be happier with the delivery and check in with Lee. Product was as described and great service from the company.
5 kwietnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Nicky,
Thank you for your review!
We are delighted to hear you are happy with the service provided. We will ensure your comments are passed on.
Kindest Regards,
Luxair :)
Great service great product
Easy to order & given E-mails on status of deliver came within a few days.
Delivery driver CHRIS called to say he was half an hour away & when arrived he opened the box to check all was ok ... he then gave us Info on how to clean it... many thanks CHRIS great service.
3 kwietnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Jan,
Thank you for taking the time to leave us a review.
It is great to hear you are happy with the service provided throughout, we will ensure your comments are passed on to Chris.
We have no doubt once you have installed your LA-90x30-SOFFITTO-SS that you will continue to be just as impressed.
If we can ever help further, you know where we are.
Kindest Regards,
Luxair Team!
Delivery above and beyond
Communications with the company were succinct and timely. Delivery was prompt and carried out by the wonderful Chris who checked the product before leaving and gave tips on fitting. I have to say the product looks the bee's knees, and if it performs to the usual Luxair standards should be an absolute wow.
3 kwietnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Alison,
Thank you for the wonderful 5* review! :)
We are so pleased to hear you are happy with your experience and the service provided throughout your experience with ourselves.
Great product with the LA-120-SOFFITTO-WHT too. Feel free to send us some photos once you have completed your installation.
Kind Regards,
Luxair Cooker Hoods!
Would recommend this Company!
Product, communication and particularly the delivery driver Lee (a great ambassador for your company) have been of the highest standard. Lee advised us how best to handle, install and maintain the hood and it is now in place and working well.
27 lutego 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Patrick,
Thank you for taking the time to leave us a 5* review!
We are so pleased to hear you are happy with the service provided throughout your experience with us, when purchasing the LA-100-STD-SS. It is great to hear your satisfaction continues after installing the product.
You know where we are, if we can ever help further.
Kindest Regards,
Luxair Cooker Hoods Ltd.
Exellent service on delivery
Exellent service on delivery. Had to wait 4 months to fit but now fitted and looks great and performs even better
26 marca 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Martyn,
Thank you for your wonderful review!
We are delighted to hear how happy you are with your purchase of the LA-90-SKYLINE-WHT.
Please do not hesitate to contact us if we can ever help in future.
Kind Regards.
Luxair :)
Great delivery from Lee
Great delivery from Lee - very helpful & friendly. Plus that he’s a massive West Ham fan.
18 marca 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Charlie,
Thank you for the wonderful review.
We are delighted to hear you are happy with the service provided.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent service
Excellent service, delivery guy (Lee) top bloke, really took pride in his company and customer care.
I inadvertently ordered too many filters, rather than just take my money, the company contacted me and advised me to review my order. I corrected the mistake and they credited me immediately.
11 marca 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Good Afternoon,
Thank you for your 5* review!
We are delighted to hear you are happy with the service provided throughout your experience with us and that the issue with over-ordering the filters was sorted promptly for you.
If we can ever help further, please do let us know.
Kind Regards,
Luxair Team :)
Lee delivered our cooker hood
Lee delivered our cooker hood. He was on time, friendly and very helpful. He checked the cookery hood for damage and that everything was in the box. He gave helpful tips on unpacking, cleaning, etc.
12 lutego 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Andrew.
Thank you for your review!
Great news, so pleased to hear you are happy with the service provided.
We will ensure your comments are passed on to Lee.
Kindest Regards,
Luxair!
Lee called us when he was on his way…
Lee called us when he was on his way with his ETA, was very friendly and went out of his way to discuss how to safely unpack and best installation with our fitter.
14 marca 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Charlotte,
Thank you for taking the time to leave a review!
We are delighted to hear you are happy with the service provided throughout your experience with us when purchasing the LA-90-SKYLINE.
Please do not hesitate to contact us in future if we can help further.
Kind Regards.
Luxair Cooker Hoods Ltd.
Prompt delivery and excellent advise…
Prompt delivery and excellent advise from Lee regarding handling. A very cheerful chap.
14 marca 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Alan,
Thank you for your review!
Great news, we will ensure your comments are passed on to Lee :)
Great choice with the LA-110-FLT-BLK.
Let us know if we can help further at all.
Kind Regards,
Luxair Team.
Excellent service
Excellent service, prompt polite delivery from Lee. Product checked before requesting signature.
Big thanks from M Bennett domestic appliances and @TSBJoinery
14 marca 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Paul,
Thank you for your review!
We are delighted to hear you are happy with the service provided throughout your experience with us, when ordering the LA-90-SKYLINE.
If we can help further, please let us know.
Kind Regards,
Luxair Cooker Hoods!
Fantastic service
Fantastic service. The delivery was on time, the product box was opened checked and photographed by the Luxair driver to make sure everything was correct and present. The instruction manual suggested additional parts, I phoned the warehouse manager and he went the extra mile to get them delivered from Italy within 10 days (very lucky) and no extra charge. I would definitely recommend the company and all products.
Many thanks from Deerpark Construction (2023) LLP
10 marca 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Paul,
Thank you so much for taking the time to leave a review!
We are so pleased to hear you are happy with the service provided throughout, and that we were able to promptly source the additional parts from Italy for you.
Please do not hesitate to contact us further if we can help further.
Kind Regards,
Luxair :)
Chris delivered our 90cms Luxair…
Chris delivered our 90cms Luxair Recirculating unit this morning and was great. He phoned to say he'd be 30 mins away and was an absolute gent when he brought it into the house and talked through next steps. Now we just need our builders to finish the kitchen so we can see it installed.
5 marca 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Keith,
Thank you for taking the time to leave us a review!
It is wonderful to hear you are so pleased with the service provided, we will ensure your comments are passed on to Chris.
The Nuvola is a great choice for a ceiling hood when ducting out isn't possible!
Please feel free to contact us if we can help further, and feel free to send us some photo's once installed.
Kind Reards,
Luxair Team!
Great service and delivery
Chris delivered our cooker hood which was not an insubstantial weight! Not only did he carry it in on his own, he unpacked and inspected it and gave us a few good tips on installation! Not installed yet but if the service so far continues will be very happy!
15 lutego 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi JP,
Thank you so much for your wonderful 5* review.
We are so pleased to hear you are happy with the service provided so far. We will make suer your comments are passed on to Chris.
Great choice with the Orion Stratos in Black Glass.
Kind Regards,
Luxair :)
100 wall mounted cooker hood
Just had a 110 wall mounted cooker hood by Leigh.
Very well packed and in perfect condition. Leigh was very helpful with carrying it into our garage and inspected it to check it was undamaged before leaving
and gave us useful tips on cleaning the lovely stainless surfaces
28 lutego 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Mark,
Thank you for your wonderful 5* review!
Great to hear you are happy with your experience and thank you so much for the feedback.
The LA-110-LUSSO-FLT-SS you ordered is a great choice, please feel free to send us some photos once installation has taken place.
Kind Regards,
Luxair Team.
Excellent service very prompt delivery…
Excellent service very prompt delivery and a brilliant price and lee the delivery man was polite professional and very helpful
28 lutego 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Jason,
Thank you for taking the time to leave us a review!
We are delighted to hear you are happy with the service provided and have no doubt you will be just as happy with your choice of hood. The LA-90-ANZI-BR is a great model!
Kind Regards,
Luxair :)
Awful Customer Service
Absolutely dreadful customer service. I bought an extractor fan for my new kitchen which has never extracted since we got it installed. The steam from cooking just goes up around the sides of the hood. I told them we had 5” ducting installed as recommended as minimum and they said it would be better with 6”. Then they said it’s because of my electric 60cm hob underneath?? It doesn’t extract at all, and an electrician who works a great deal with fans said it was faulty, and he has seen this many times before.
But apparently Luxair think it is due to the ducting and the hob. Absolute joke. I even sent them a video showing the fan couldn’t hold up a piece of loo roll on level 3 and they still said it is working fine!? I don’t think they have heard of the consumer rights Act 2015.
Following the response below from Luxair I wish I could upload the video of fan not holding a piece of loo roll even on level 3, and the steam from cooking rising up the sides of the extractor. Nothing is extracted it is useless. We have 125mm ducting which is clearly stated in the documents and a small 60cm electric hob below. We thought when originally installed with charcoal filters it was maybe due to ducting being required to get rid of steam from cooking. However this has made no difference. We are cooking for 1 or 2 people, so it’s not even a lot. A bargain basement hood would do a better job. I paid for an electrician to check the hood who told me to contact Luxair as he believes it is a faulty unit. He has seen this a number of times.
Yes it is outside my warranty period, however it is a faulty unit which you sold me.
I contacted you last year also and it was a case of pass the buck.
I suppose I will just have to dispose of it in the bin and buy an alternative fan of the same size that actually does what it is supposed to do from a competitor.
It says a lot when you read the responses to the negative comments on here, and it will give you idea of the attitude you receive from their customer service department.
Avoid at all costs.
27 lutego 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Mr Bradley,
Sincere apologies to read this is your opinion of your dealings with Luxair.
We would unfortunately have to disagree with the points raised in your review.
- All emails you have sent us, have been responded to within minutes of you sending these emails.
- We have asked various questions to help understand the issues you have reported to us. However, on videos and information you have provided us with, these all conclude the hood is working as it should be.
- Every question we have asked you, you have responded stating you do not understand the relevance, even though we have advised in detail the reason for asking such questions. To date, we have not had all questions answered.
- You have reduced the ducting in size to 125mm, which is OK to do, however, it does reduce airflow. 150mm is recommended for the best performance.
- You have an induction hob, which as standard generates a lot more condensation than gas hobs. This is industry known, and the initial fault you reported to us was that you had noticed excess condensation (caused by the hob).
- For the reasons mentioned above, it is recommended to go larger with the cooker hood than the induction hob, to capture more condensation created by the induction hob. When induction condensation rises, it spreads out more leaving the pan hence why it is advised to go larger with the hood, so it captures more. This information is readily available on our website (before purchase).
- We must point out, you purchased a cooker hood only from us, not a combination of hood & hob otherwise we would have pointed this out to you, at the time of purchase. Unfortunately, we aren't to know what type/size of hob you will be using, if not purchased from us.
- You have advised us that your electrician attended and stated the motor is not running at full power, which is as we would expect given you have reduced the ducting to 125mm. Again, for the best performance, 150mm ducting should be used.
It is also worth mentioning that if you have had what you believe to be an issue "since installation" why we were never contacted from the start? Instead, it is years after purchase that we receive contact, and when the hood is now out of warranty.
Mr Bradley, we are saddened to hear you feel your experience with ourselves has been negative, we do believe we have tried our best to help, despite the very rude tone of emails we have received from you and various spamming across social media platforms. We have, and continue to try help you.
Of course, we are aware of the Consumer Rights Act.
Kind Regards,
Luxair Cooker Hoods Ltd.
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