The highest quality product and expertly hand delivered. You can tell they care about their product and customer service. The friendly helpful delivery guy drove the product down from Yorkshire in the... Zobacz więcej
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Excellent product and customer service at reasonable prices. I can not fault Luxair customer service as they was very helpful when my parcel was lost by Royal Mail. I would highly recommend Luxair.
Reakcja na opinię
We purchased a new cooker hood to replace the exact model we had for over 14 years and selected to collect it from Ripon as we would be passing there on route to Newcastle. When we arrived we were... Zobacz więcej
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Based on delivery, great service so far. I'm refurbing my kitchen and have had some appalling experiences with delivery and products being damaged. The driver of my new beautiful white Luxair cooke... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Dane kontaktowe
Unit 4-5, Keld Close, HG4 5NB, Ripon, Zjednoczone Królestwo
- 01765641888
- info@luxairhoods.com
- www.luxairhoods.com
4,6
Doskonała
574 recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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BEWARE ! CHECK REVIEWS on Trustindext & Google BEFORE YOU BUY
What went wrong is I didn’t check reviews first & entrusted them to Survey & recommended at a cost of around £1500 inc survey . Everything was shocking & trying to deal with them & their horrible attitude they don’t deserve to be in business & I strongly as other reviewers suggest Don’t trust them with a Barge Pole. I ended changing a £2000 quartz splashback, Removing the 2 over cooker kitchen cabinets, the 2 not fit for purpose Luxair cassette cooker hoods that spewed a film of oil on the ceiling where & monstrous huge extractor duct came out left exposed, Had to resort to Tiles as couldn’t afford replacement quartz splashback, Purchased 2 AEG Cooker Hoods that 'Don’t' throw oil over the ceiling & are superb & had the labour for all of the above to cop for. I Hope when I enter this review I am able to upload photos showing Before, After & Finally What we had to do. Arrogant & Horrible company who get paid up front & don’t give a damned about Reviews or customer service. LOVE THE RESPONSE ! Any Thinking about using Luxair SHOULD DEFINITELY Read both the reviews and reply and Make up your own Mind . Last year I had a near fatal accident and spent months in hospital. When I returned home to spend a further six months recovering I INTENDED to take Luxair to Court but couldn't cope with any more stress so just changed everything. I am waiting for Trust pilot to upload photos of before and after for everyone to make up their own minds
27 maja 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Mr Parks,
We are sorry to read that you remain dissatisfied with your experience. However, we believe it is important to clarify the background, as your review does not reflect the full history of this matter.
We note that this is your second negative review concerning the same matter, following your original review on 21 May 2025. We respect your right to share your experience, but believe it is important that readers understand that these concerns were previously investigated and addressed through extensive correspondence.
The survey and installation -
Following your request for a site survey, our senior engineer inspected your property and discussed the available options for replacing your existing 60cm visor hoods. Two 54cm canopy hoods were recommended, and our engineer's subsequent feedback confirmed that alternative configurations had also been discussed.
We acknowledge that you dispute having specifically requested the 54cm models and maintain that you relied on our engineer's professional recommendation. However, our records confirm that different configurations were discussed before the installation proceeded.
The installation was completed on 14 May 2025, at a total cost of £1,236 for the survey, cooker hoods, accessories and installation.
How we handled your complaint -
You contacted us the following day to raise concerns about the visible cabinetry, ducting and appearance of the installation. We responded promptly, requested photographs, consulted our installation team and provided further explanations.
Your complaint was subsequently escalated to our Director, who reviewed the matter and provided a detailed written response. Although we did not agree that a replacement or refund was warranted, we offered to return your original extractor units and arrange a further engineering visit to adjust the ducting in an effort to improve the appearance.
We therefore respectfully disagree with the suggestion that Luxair disregarded your concerns. Our correspondence demonstrates that your complaint was investigated, escalated and answered, with practical options offered to address the issues raised.
Our position -
Luxair has received many excellent reviews from customers who value our products, installations and customer service. While we regret that your experience has not met your expectations, we believe one customer's dissatisfaction does not, on its own, provide a complete picture of our business.
We remain committed to providing professional advice, quality products and appropriate customer support, and believe the full history demonstrates the steps we took to address your concerns.
Regards,
Luxair Cooker Hoods Ltd.
The highest quality product and…
The highest quality product and expertly hand delivered. You can tell they care about their product and customer service. The friendly helpful delivery guy drove the product down from Yorkshire in their branded van, helped me unpack the extractor and gave me advice on fitting, top company all round
20 października 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Tom,
Thank you so much for the glowing review!
We're thrilled to hear how pleased you are with the quality of your extractor and the personal touch from our delivery team. Driving all the way down from Yorkshire to ensure everything arrives safely and helping you get set up is all part of the service we love to provide.
We truly appreciate your high praise and support,
thank you for choosing us.
Kind Regards,
Luxair! :)
Very helpful and knowledgeable delivery…
Very helpful and knowledgeable delivery driver and own transport rather than courier. Thanks.
13 października 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Mark,
Thank you for the fantastic feedback!
We're delighted to hear that our delivery driver provided such knowledgeable and helpful service. We take great pride in using our own transport to ensure your items are handled with the utmost care from start to finish.
Kind Regards,
Luxair Team :)
Excellent product and customer service…
Excellent product and customer service at reasonable prices. I can not fault Luxair customer service as they was very helpful when my parcel was lost by Royal Mail. I would highly recommend Luxair.
8 października 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Steven,
Thank you so much for the wonderful review! We're thrilled to hear that you love our products and found our pricing reasonable.
It was our absolute pleasure to assist you when Royal Mail misplaced your parcel, we always want to make sure our customers are taken care of, no matter the hurdle. Thank you for recommending Luxair, and we look forward to serving you again soon!
Kind Regards,
Luxair Cooker Hoods Ltd.
Charged a pensioner £100 for a remote…
Charged a pensioner £100 for a remote that clearly costs less than £5 to manufacture. Extortionate.
8 października 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Matt,
Thank you for sharing your feedback. We want to clarify that our pricing for replacement parts - including our remote controls, is standardised across the board and applies equally to all of our customers.
The retail price of our remotes reflects not just the physical manufacturing costs, but also the specialised technology, testing, compliance standards, and ongoing product support we provide.
If you have any further questions or require assistance with the product, please feel free to reach out to our team directly.
Best regards
Luxair Cooker Hoods Ltd.
ceiling cooker hood very pleased
We ordered a ceiling cooker hood from Luxair after a bit of research and speaking to a very helpful person on the phone to check dimensions. The one we wanted was in stock and as we live just over an hour away we arranged to collect it. The warehouse was very easy to find. We were really impressed with David who was friendly and helpful, he gave some great advice and opened and tested the unit for us. He also kindly gave us some extra bits in case my husband had difficulty with the flue in our chimney. We are very happy with the quality of the ceiling hood it’s a really nice design very stylish and will fit in the space perfectly. We highly recommend Luxair they have some lovely designs. It’s nice to be able to speak to them on the phone and deal with them in person. Thank you from Mark and Linda Bullows
28 września 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Mark and Linda,
Thank you so much for taking the time to share such a lovely review!
We're delighted to hear that your experience with us, from checking the dimensions over the phone to picking up your ceiling cooker hood, went so smoothly. David will be thrilled to read your kind words; he always goes the extra mile to ensure everything is tested, complete, and tailored to fit specific setup needs.
It’s fantastic to know you're happy with the quality and stylish design of the hood, and we hope it looks amazing once installed.
We truly appreciate your high recommendation and support.
Kind Regards,
The Luxair Team
Amazing customer service!
After just turning up at the warehouse to see if I could view some of the designs I had seen on the website. They were more than happy to help, unboxed each product for me and explain the difference in detail. Ended up purchasing the perfect cooker hood for my new kitchen. I could not recommend this company enough. Thanks again. Samantha
25 września 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Samantha,
Thank you so much for taking the time to leave such a wonderful 5-star review!
We're thrilled to hear that dropping by the warehouse turned out to be such a success. Unboxing products and talking through the details with our customers is always a pleasure, so we're delighted we could help you find the perfect cooker hood for your new kitchen.
We truly appreciate your recommendation and hope you enjoy your new kitchen to the fullest! Thanks again for choosing us, and please don't hesitate to reach out if you ever need anything else.
Kind Regards,
Luxair Cooker Hoods!
We purchased a new cooker hood to…
We purchased a new cooker hood to replace the exact model we had for over 14 years and selected to collect it from Ripon as we would be passing there on route to Newcastle.
When we arrived we were greeted by Lee who was very friendly and sorted getting the unit out . He opened up all the boxes so we could inspect all the components and went on to give us up to date cleaning tips . He then put all the boxes re - sealed into the back of our car. Overall a very slick and professional experience.
We would definitely recommend this company and well done Lee for all you help and advice .
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Kevin,
Thank you so much for your 5-star review!
It’s fantastic to hear that you chose Luxair again after getting over 14 years of service from your previous cooker hood, what a great testament to the quality and longevity of our products!
We’re especially pleased to hear that Lee looked after you so well during your collection. We’ll be sure to pass on your kind words to him. We’re glad he could help with inspecting the item, share some cleaning tips, and make sure everything was securely packed into your car.
Thank you for your recommendation and for choosing Luxair once again. We really appreciate your continued support and hope you enjoy your new cooker hood for many years to come!
Kind Regards,
Luxair!
Lux air is a quality company
Lux air is a Brilliant company too do Business with from the moment i ordered my Cooker Head to delivery was perfect, very polite delivery man, and i had it fitted and i must say the quality of it is the best one weve had. The Lady i spoke too from the company on the phone was soo Helpful i would if needed Buy from this company again
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Stephen,
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you were so pleased with your experience, from ordering your cooker hood through to delivery and installation. It’s wonderful to know that you’re happy with the quality of your new hood, and we’ll be sure to pass your kind comments on to our delivery team and helpful colleague.
Thank you for choosing Luxair, we truly appreciate your support and would be delighted to welcome you back in the future! 😊
Kind Regards,
Luxair Team!
Good support !! And products.
Good service always respond thank you, purchasing spares.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Peter,
Thank you for your review!
We're pleased to hear you are happy with the service provided from all the team at Luxair.
Kind Regards,
Luxair Cooker Hoods.
Exceptional customer service, going above and beyond anyone’s expectations
From start to finish, nothing but impressed with everyone at the company. We first made contact with them before Christmas. Paul was nothing but professional, courteous and extremely helpful beyond working hours. We eventually placed our order the weekend just gone (Saturday) To our utter amazement and delight we had a an email from Erin, answering our questions we had sent in. Even on Sunday evening, we were still receiving emails from her…….exceptional service.
With all the information to hand I phoned the company Monday morning. My queries were answered immediately and both my orders were combined to save us having to pay a second delivery charge.
Amazing customer service, going above and beyond. Same applies to delivery driver too. Highly recommend them to anyone…….
29 lipca 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Debra,
Thank you so much for taking the time to leave such a wonderful review! :)
We're absolutely delighted to hear about your experience with us from your first enquiry through to delivery. It's fantastic to know that Paul, Erin and our delivery driver all helped make the process as smooth and enjoyable as possible. We pride ourselves on providing helpful, responsive service, so it's especially rewarding to hear that our team went above and beyond to answer your questions and ensure everything was taken care of, including combining your orders to save on delivery costs.
Your recommendation means a great deal to us, and we'll be sure to pass your kind comments on to Paul, Erin and the rest of the team.
Thank you for choosing us.
Kind Regards,
Luxair Cooker Hoods.
Professional delivery service
Have just had my Luxair Cooker Hood delivery and have to remark on how professional and thorough it was. Delivery arrived on time, very lovely chap brought the parcel into my home and throughly checked it for any damage and gave me advice to pass onto the fitting team. Really feel as though you are dealing with a professional company and hoepfully will be delighted when it is fitted with how well it performs. Will report back on ease of fitting and performance later, but for now can't fault the service.
15 lipca 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear AliB,
Thank you for your review!
We are delighted to hear how happy you are with the service provided and that your delivery experience was excellent.
We have no doubt you will be just an impressed with your choice of cooker hood!
Kind Regards.
Luxair Team :)
The customer service and support has…
The customer service and support has been excellent. I have asked numerous questions and they respond nearly immediately and have been really helpful. Top class product with service to match
1 lipca 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Miss Goodchild,
Thank you so much for your wonderful review!
We are so pleased to hear you are happy with the service provided and the product you chose.
You know where we are if you need any further support.
Kind Regards,
Luxair Cooker Hoods Ltd.
Based on delivery
Based on delivery, great service so far. I'm refurbing my kitchen and have had some appalling experiences with delivery and products being damaged. The driver of my new beautiful white Luxair cooker hood, opened the packaging and we went through its condition before he left. He was a really helpful guy.
We're yet to install the cooker hood which i'm hoping will go without issues.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Juliet,
Thank you for your fantastic 5-star review!
We're delighted to hear that your delivery experience met your expectations, especially after the challenges you've faced during your kitchen refurbishment. We understand how important it is for products to arrive in perfect condition, and we're pleased that our delivery driver was able to provide the extra reassurance by checking the LA-70-LINEA-WHT with you on delivery.
We hope you love your new white Luxair cooker hood once it's installed and that the process goes smoothly.
If you have any questions or need any assistance during installation, please don't hesitate to get in touch with our team, we're always happy to help.
Kind Regards,
Luxair :)
Luxair Downdraft Repair out of warranty
Easy online form to log issue with our 2017 Downdraft . Including videos. Immediate acknowledgement of request and clear process shared for next steps. Really helpful to speak directly with the engineer regarding the fault allowing for a clear pre visit diagnosis. An appointment was arranged within the schedule expected. The engineers on the day were well prepared and dealt with the fault professionally. Really pleased with the support and advice they provided. As the pre paid part was not required an immediate refund was sorted. We are pleased we paid more for the initial down draft as the follow up customer services are of a high standard. Thank you Luxair at all levels.
12 maja 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Lorna,
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you were pleased with the support you received from start to finish.
Providing a clear and efficient process, along with professional service, is something we work very hard to achieve, so it’s fantastic to know this came across throughout your experience with us. We’ll also be sure to pass your kind comments on to our engineers and customer service team.
We really appreciate your trust in Luxair and are pleased we could get your downdraft back up and running smoothly.
Thank you again for your support and for choosing Luxair.
Kind Regards,
Luxair Team :)
I wanted to replace my extractor cooker…
I wanted to replace my extractor cooker hood like for like, original also from Luxair and had 12 years. From first contact with customer service I had every assistance in helping me. I ordered online with no problem, delivery was as planned. I then decided after delivery that I would also have Luxair to fit.
Again, with the help of customer service support and the expertise of their engineers I am very happy with the outcome. Thank you.
15 maja 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Moore,
Thank you so much for taking the time to leave such a detailed and thoughtful review, it really does mean a lot to us! 🌟
How wonderful that your original Luxair extractor served you so well for 12 years, and we're delighted you chose to stay with us for your replacement. That kind of loyalty and trust is something we never take for granted.
It's brilliant to hear that our customer service team were on hand to guide you every step of the way, and that the online ordering and delivery all went smoothly. And what a great decision to have our engineers take care of the fitting too, we're so pleased they were able to complete the whole experience for you!
We hope you enjoy your new extractor for many years to come. Don't hesitate to get in touch if you ever need anything. we're always here.
Thank you again! 😊
Kind Regards,
Luxair!
The best customer service I've ever…
The best customer service I've ever received from a company.
From the initial email through to delivery and aftercare were exceptional.
12 maja 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Elaine,
Wow, what an incredibly kind thing to say, thank you so much! 🌟
Comments like yours truly mean the world to us. We always strive to make every step of the journey as smooth and enjoyable as possible, from that very first email right through to delivery and beyond, so it's wonderful to know that came through for you.
We'll be sure to pass your lovely words on to the whole team, they'll be delighted! If there's ever anything you need in the future, we're always here. Thanks again for taking the time to share your experience! 😊
Kind Regards,
Luxair Cooker Hoods.
Exceptional experience and first class…
Exceptional experience and first class extractors- can’t wait to use mine !
12 maja 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Susanna,
Thank you so much for your wonderful review, we're absolutely thrilled to hear you had such an exceptional experience! 🌟
We hope you love using your extractor. If you ever have any questions, don't hesitate to reach out, we're always happy to help.
Thanks again for your kind words and support.
Kind Regards,
Luxair Cooker Hoods.
Brilliant company, great service.
Brilliant company, the delivery driver was so helpful with all the information he gave us to get the best from our new cooker hood, he carried it in for us asked where we wanted it and gave me confidence in the brand. I called about registering the warranty and was told it starts from the installation date not the purchase date, how amazing is that, I have never came across that before ever. Big thumbs up from me.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you so much for your fantastic review!
We’re thrilled to hear about your positive experience, from the helpful delivery and guidance provided, to the reassurance you felt in choosing our brand. It’s especially great to know that our warranty policy stood out to you as well, we understand people purchase in advance of installation!
We’ll be sure to pass your kind feedback on to the team. Your support and recommendation mean a great deal to us, and we’re always here if you need anything in the future.
Thanks again for the big thumbs up!
Kindest Regards,
Luxair Cooker Hoods Ltd.
Appalling Customer Service
So disappointed with the installation and attitude of this company after paying £150 for a survey and £617 upfront before they installed our cooker hood and then refused to even look at their work after we complained that it was totally unacceptable. We paid £150 for a survey and were given 2 choices. There was no top recommendation or any reason why we would have any issues with either choices. The engineer arrived on a Friday afternoon and was less than friendly from the start. Both myself and husband were home and having said we’d be in other rooms let him get on with it. At some point he decided he needed to chisel away inside the chimney, made no attempt to let us know despite the fact we came into the room several times, or shut any doors or let us know it was going to get dusty. The entire bottom floor of the house was covered in thick dust, food had to be chucked and 4 hours of cleaning after he left. No apologies was forth coming and it was obvious he just wanted to go. I remarked that the gap between the side of the hood and ceiling was big and would he be able to seal it correctly, considering we had paid £150 for a survey. After he’d gone we realised he’d just used builders caulk which would never cure in such a big space. It’s still soft after a week and the painter says that it will just deteriorate and is useless. A similar situation happened with a window installation and the company were back the next day sorting it. These guys made no apology for the mess and refused to come back to even assess our concerns. I’ve never given a bad review on any company and so disappointed when you try to support a local business. Stay clear is my advice!we’re taking them to the small claims court.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Mr Richard Abbott,
Thank you for taking the time to leave us a review, and as per our email correspondence we reiterate we are saddened to hear you are disappointed.
We do feel that we must again address the two points you’ve raised:
Finish / filling material -
The material used is a standard decorators’ caulk, which is designed to remain flexible rather than fully hardening. In areas where gaps are deeper, it can take longer to cure and may remain slightly soft to the touch. Given the cooker hood you chose is not designed to be installed in the setup that you have, extra caulk was required to accommodate your installation. You chose a cooker hood with a curvature to be fitted into a chimney breast; caulk is what would be used as standard to fill the gap between the straight chimney breast and the curve of the cooker hood. When cooking takes place and the cooker hood is warm, you need to allow for expansion of the cooker hood due to heat, using a material such as Polyfiller wouldn’t work as this would crack. Hence the need for something that is flexible and allows for heat expansion and vibration. Furthermore, it is our understanding that you did not want the glass itself installing which means as standard there would be even more of a gap needing to be filled.
As discussed with our engineers prior to installation, we did recommend alternative models that would have avoided or significantly reduced the need for this level of structural alteration (the ceiling type that can be installed within canopy-style setups). The option you chose involved more invasive work.
Dust -
We need to be clear on this point Mr Abbott, the work carried out involved cutting and grinding into a concrete lintel within a chimney breast. This type of work will always generate dust it is an inherent and unavoidable part of the process, not a result of poor workmanship.
While we understand your position, it is the responsibility of the property owner to ensure that the working area is clear and that items such as food or belongings are protected or removed prior to works of this nature being undertaken. This is standard practice for any installation involving building or structural modification and this is not a requirement that is specific to us/Luxair. Dust sheets or similar protect the working area from any immediate damage however, dust itself remains in the air for hours to come and would’ve settled on the surfaces in the hours after our engineers leaving meaning that unfortunately, cleaning would need to take place regardless of any preventative measures our engineer could use during installation. Of course, opening windows (had they been available) would’ve help with airflow to the outside of the property. Our engineers were unable to open any windows in the vicinity as these were painted closed therefore unusable.
We appreciate this is not the outcome you were hoping for and sincerely apologise that you remain unhappy with the installation or service provided.
Kindest Regards,
Luxair Cooker Hoods Ltd.
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