I bought a cooker hood from Luxair over 2 and a half years ago. Just recently the touch panel was playing up. I sent an email on Sunday, not expecting to get a reply until Monday but received a reply... Zobacz więcej
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Zobacz, co mówią recenzenci
despite me initially not understanding quite what the bundle offer was I was looking at, Hollie was super patient and we nailed it.....just a week later a very dilligent Lee delivered my items....real... Zobacz więcej
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The highest quality product and expertly hand delivered. You can tell they care about their product and customer service. The friendly helpful delivery guy drove the product down from Yorkshire in the... Zobacz więcej
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We purchased a new cooker hood to replace the exact model we had for over 14 years and selected to collect it from Ripon as we would be passing there on route to Newcastle. When we arrived we were... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Dane kontaktowe
Unit 4-5, Keld Close, HG4 5NB, Ripon, Zjednoczone Królestwo
- 01765641888
- info@luxairhoods.com
- www.luxairhoods.com
4,6
Doskonała
576 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Excellent customer service and repair!
I brought and had a luxair ceiling fan installed approx. 4 years ago. One side dropped and wasn't fitting flush. The person who fitted it wasnt contactable. I emailed luxair and they were amazing. The engineer Jim came and visited me today and he was amazing to say the least..he had a look took some of the fan apart and immediately knew what to do. He fixed my fan in a matter of minutes and also checked and tightened some other bits..I just wanted to say thank you..considering they are based in rippon. I am truly amazed by the customer service which is excellent via phone and email and the engineer Jim was brilliant he was so knowledgeable and I felt so reassured due to the way he worked and he fixed the issue so quick I was amazed..thanks again luxair and especially Jim for being amazing.
17 grudnia 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Gurvinder,
Thank you so much for taking the time to leave such a detailed 5-star review.
We’re absolutely delighted to hear about your experience and that we were able to help resolve the issue with your Luxair ceiling fan, even after several years. It’s especially lovely to hear your kind words about Jim - we’ll be sure to pass them on, as he’ll be thrilled.
Providing knowledgeable, reassuring service is exactly what we strive for, so your feedback really means a great deal to us. Thank you again for your trust and support.
Kind Regards,
Luxair Cooker Hoods Ltd.
Efficient Service
The whole experience from making the phone call and the repair engineer sorting out the problem was handled extremely efficiently - wish all companies responded so quickly -
10 grudnia 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Josie,
Thank you so much for the 5-star review!
We’re delighted to hear that everything—from your initial call to the engineer’s repair - was handled efficiently.
Providing a quick, smooth response is exactly what we aim for, so your feedback really means a lot to the team.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent Customer Services
We love our Pink Luxair extractor fan, yes, Pink!
It's 11 years old and needed new lights and a grease filter. (To be honest, the lights still worked but looked a bit tired ). Erin at customer services was a superstar and was able to locate the last two lights for us and dispatch our order very quickly.
Thank you very much, its a quality product and so lovely to be able to keep that splash of colour in our kitchen, especially when all new extractor fans are so utilitarian in silver or black. Everyone loves it!
24 października 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Joanna,
Thank you so much for your wonderful review!
We absolutely love hearing that your Pink Luxair extractor fan is still going strong after 11 years - that’s fantastic! It’s great to know that Erin was able to track down those last few lights for you and get everything sorted quickly. We’ll be sure to pass your kind words on to her.
It makes us so happy that your splash of pink is still brightening up your kitchen - we agree, a bit of colour brings so much character!
Thanks again for sharing your experience and for being such a loyal Luxair customer!
Warmest wishes,
The Luxair Team
CHARLATANS SELLING SUBSTANDARD PRODUCTS
DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!! BUNCH OF CHARLATANS!!!! SELLING OVER PRICED APPLIANCES THAT ARE NOT FIT FOR THE PURPOSE INTENDED. Poor quality products with inferior components being marketed and priced as high quality. Purchased one of their allegeded quality extractor hoods for my brand new kitchen. Didn't even last two years before is started to badly vibrate. I contacted them with a warranty enquiry. Many emails later back and forth, video sent and several hoops jumped through they informed me once they discovered the motor was faulty that it was out of warranty. The unit has been installed by a professional as per the installation manual with 125mm ducting. You'd think this would be the first thing they looked into before replying to my initial email. Replacement motor was quoted at £200 plus £100 installation. Might as well just by a new unit. BUT NOT FROM THIS COMPANY!!! THEY WILL USE EVERY TRICK IN THE BOOK TO GET OUT OF ANY KIND OF WARRANTY CLAIM. INCORRECT INSTALLATION SEEMS TO BE THEIR FAVOURITE GET OUT CLAUSE. I'LL BE PURCHASING A QUALITY PRODUCT FROM A COMPANY THAT OFFERS DECENT LEVELS OF CUSTOMER SERVICE AND PRODUCTS THAT ARE RELIABLE AND FIT FOR PURPOSE!!!! I have zero doubts they'll reply with some sort of evasive response. Probably something along the lines of "we can't find your order" or some other dross about incorrect installation.
18 września 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Nick
Hi Nick / Lisa
We’re really sorry to read about the vibration issue with your extractor hood and the frustration this has caused. We absolutely stand by our products and take situations like this seriously.
To clarify what’s already happened: we’ve been in contact via numerous emails with your partner. Although the unit is now outside its standard warranty period and the extended warranty was not registered, we offered as a goodwill gesture a free of charge repair together with an extended warranty on the replacement part. We also proposed sending an engineer to inspect the appliance. If the engineer confirms a manufacturing fault (and not an installation or site issue), we will cover the repair. since this offer we have heard nothing. We feel this is a fair and reasonable offer should you wish to accept.
We can’t guarantee that all products will be entirely free from faults over time, no matter the quality electrical items can sometimes develop faults, but we will always work to diagnose issues promptly and put them right when they stem from manufacturing. Since making the above offer 3 days ago , we haven’t yet received a reply to arrange the visit, and we’re keen to resolve this for you as soon as possible.
Please reply to our last email and we’ll schedule the engineer.
we will copy and paste this response to your partners review on google (Lisa Quigley)
One small request while we work to resolve this: posting multiple duplicate reviews (“spamming”) across platforms is unhelpful and can slow things down by fragmenting information. Please continue in the existing email thread so we can coordinate the engineer’s visit promptly.
Excellent experience
Very good communications before and after order of hood, not fit yet so will post when we have, but delivery great, driver was excellent thank you! Even gave us a tip about cleaning. Anyway we would recommend/order again. Nice to be able to order from a smaller UK firm rather than the big guys.
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear D Pope,
Thank you so much for your wonderful review! 🌟
We’re really pleased to hear everything went smoothly with your order and delivery, and we’ll be sure to pass on your kind words to our driver too.
It means a lot that you’ve chosen to support a smaller UK business, and we’re delighted to have made your experience a positive one.
We look forward to hearing how the hood looks once it’s fitted — and of course, we’ll be here if you need us again!
Kind Regards,
Luxair Cooker Hoods Ltd.
Great item and service.
Great communication as to when our cooker hood would be delivered. The driver was professional and friendly, checked the hood over when he arrived and gave us great advice as to how best to clean it. Would recommend.
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
HI Liz,
Thank you so much for your kind words and 5-star review!
We’re delighted to hear that you were happy with the communication, delivery, and the helpful advice from our driver. It’s great to know your new cooker hood arrived safely and that you’re all set for keeping it sparkling clean.
We really appreciate your recommendation and hope you enjoy your cooker hood for many years to come!
Kind Regards,
Luxair Cooker Hoods Ltd.
Luxair Cooker Hood 70cm
I am really impressed with the after sales service from Luxair. Hollie sorted out a slight problem with the different colour filters supplied by the factory. The design of the Cooker Hood is really beautifully crafted and finished to a high standard. If you are looking for a great quality Cooker Hood at a good price then I genuinely recommend buying from Luxair. Definately a 5 Star company. Thank you.
4 lipca 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Dhiresh,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're happy with your Luxair Cooker Hood and the service you received. Hollie will be pleased to know she could help resolve the filter issue for you. We take great pride in both our product quality and after-sales support, so it means a lot to hear your kind words.
hanks again for recommending us – we truly appreciate your support!
Best wishes,
The Luxair Team
Fantastic customer service
Really helpful online customer service. Quick response for both sales and product questions! Highly recommend !
3 lipca 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Catherine,
Thank you so much for the wonderful review! 😊
We're thrilled to hear that you found our online customer service helpful and responsive. It means a lot to us that you'd recommend us, and we're always here if you have any more questions.
Kind Regards,
Luxair Cooker Hoods.
Great customer service from Hollie
Great customer service from Hollie on two occasions. I wouldn't hesitate buying another product from Luxair and would recommend to friends and family.
1 lipca 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Adrian,
Thank you so much for your lovely review! We're so pleased to hear that Hollie was able to provide you with great customer service on both occasions – we'll be sure to pass on your kind words to her.
It means a lot to know you’d choose Luxair again and would recommend us to your friends and family. We really appreciate your support and look forward to helping you again in the future if needed!
Best wishes,
Luxair Cooker Hoods Ltd.
Got an extractor fan installed with…
Got an extractor fan installed with Luxair. From start to finish, my experience was fantastic.
Prices are reasonable, support is prompt and the installation service was fantastic. I would recommend them.
19 maja 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Ritesh,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a fantastic experience from start to finish. It's great to know that you found our prices reasonable, our support team helpful, and the installation service top-notch.
Your recommendation means a lot to us. If you ever need anything in the future, we're just a message or call away!
Best regards,
The Luxair Team
Highly appreciate the customer service…
Highly appreciate the customer service of luxair team. When I contacted the luxair team with my issue they were replying to my emails with in minutes. I had minimum 5 conversations with them, each time they replied to me with in minutes. All the time they cleared my queries.
When the service engineer comes to my place he was showing a high professionalism. Before he he started the work he made sure everything is correct in place. He did a clean job, and he answered my doubts with a happy face. Also he arrived at the correct date and time which was scheduled for me.
All the best for the luxair team and thank you for fixing my cooker hood.
12 czerwca 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Suharas,
Thank you so much for your glowing 5-star review – it truly means a lot to us!
We're thrilled to hear that everything went smoothly from start to finish, and that you were happy with the service and professionalism throughout. We'll be sure to pass your lovely feedback on to the engineer who attended.
Should you ever need us again, we’re just a call or message away.
Kindest Regards,
Luxair Team :)
AFTER SALES SERVICE BRILLIANT
Bought one of their models a good 5 or 6 years ago, and needed a small part after I broke something when giving the extractor a clean.
Immediately answered my request for help and sent me the part FREE OF CHARGE.
Cannot recommend highly enough, especially in this day and age 👍
6 czerwca 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Mick,
Thank you for your wonderful review.
It is great to hear that you are impressed with the service you received when needing a spare part, we are always more than happy to help however we can & we are pleased to hear this was resolved promptly to your satisfaction.
You know where we are if you need anything else :)
Kind Regards,
Luxair Team!
Great customer service
Ordered two hoods. There was a holdup on the grilles for the ductwork but the hoods were delivered promptly and I was kept apprised of what was happening with the grilles without me needing to chase them up. The hood we have installed so far is quiet, efficient and looks great. I would recommend the company without hesitation.
7 czerwca 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Sandra,
Thank you for taking the time to leave us a review, we are delighted to hear that you are happy with the service provided and the product/s of your choice!
Please do not hesitate to contact us in future if we can ever help further.
Kindest Regards,
Luxair Cooker Hoods Ltd :)
Brilliant support
We love our canopy cooker hood but were getting interference between it and our nearby tv remote. I emailed Luxair, received a prompt and helpful response. Problem solved. Happy days!
Thank you Luxair - you are a breath of fresh air!
27 maja 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Glynis,
Thank you so much for your wonderful 5* review!
We are delighted to hear you are happy with the service provided and the issue was resolved for you.
Great news that you love your canopy cooker hood too!
Please don't hesitate to reach out if we can ever help further.
Kind Regards,
Luxair Cooker Hoods Ltd.
LEDs don't last!!!
The extractor hood is really good and very powerful but the LED bulbs which they want £39 plus delivery for to replace didn't last more than 24 months.
The life span of an LED if used 3 hours a day should be 22 years.
Buyers beware - they didn't want to help with replacing these for free!
9 maja 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Dawn,
Thank you for taking the time to leave a review, we’re pleased to hear you are happy with your extractor & the power of the motor.
We’re sorry to hear that you’re unhappy with the LED strips, but we’d like to clarify a few points for accuracy. The cooker hood you have, is now 5 years old. In 2023, despite your cooker hood being out of warranty due to no warranty having been registered, we replaced the faulty LED fitting free of charge as a gesture of goodwill.
When 2 years later you reported a second issue with the other LED fitting—now with the appliance being five years old—we explained that we could not offer another free replacement due to the unit being out of warranty. However, we did offer a generous discount as a further goodwill gesture.
We’re sorry that you remain dissatisfied, but we believe we’ve acted fairly and responsibly throughout.
Kind regards,
Luxair Cooker Hoods Ltd.
Fantastic customer service
Requested a repair on our5year old cooker hood. This was quickly organised by Erin via email. Jim, the engineer visited us promptly at 10:30, despite having travelled a great distance. Problem diagnosed and sorted very quickly. All covered by our warranty.
2 maja 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Karen,
Thank you so much for taking the time to leave us a review!
It is great to hear you are happy with the service provided from both Erin and our engineer Jim, and that the repair was carried out promptly, we will ensure your kind comments are passed on to both.
Please don't hesitate to contact us in future if we can help further.
Kindest Regards,
Luxair Team! :)
Quality cooker hood
Recently installed a LA-70-ISL curved island cooker hood as a replacement for a 10 year old circular unit. What a pleasure to install the Luxair unit. From the mounting plate through to the final sliding in to place of the inner chimney sleeve, everything went smoothly. Nice looking extractor, decent lighting level and an efficient, quiet extract fan. Would definitely recommend Luxair to other installers.
23 marca 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Ben,
Thank you for your wonderful review!
We are delighted to hear you are happy with the product ordered, the LA-70-CVD-ISL-SS is a good choice and is a very popular model.
Thank you for your comments on the fitting too, it is great to hear you were pleased with how straightforward the installation process was.
Please feel free to send us any images now installation is complete, and as always, don't hesitate to contact us in future if we can help further.
Kindest Regards,
Luxair Cooker Hoods Ltd :)
Excellent
Excellent - Delivered our hob extractor fan on time. Email contact was swift and easy. A fabulous range of products too. All super high quality. I highly recommend this company. I am impressed by their service and customer care. Thank you.
21 marca 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Catherine,
Thank you for taking the time to leave us a review.
It is great to hear you are happy with the service and quality of the product/s along with the service received!
Please do not hesitate to contact us if we can ever help further.
Kind Regards,
Luxair Cooker Hoods Ltd.
Absolutely great company …
Have contacted this company twice about spare parts for my cooker hood. They are absolutely brilliant. Didn’t even have to pay and they sent the parts through the post the 2 days later. Will definitely buy their products because their after care service is so good.
Wish there were more companies like this.
10/10 Luxair and thank you once again.
12 marca 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Marilyn,
Thank you so much for your wonderful 5* review! :)
We are so pleased to hear that we were able to help you with the spare parts required for your extractor! We are glad the parts were received safely and you were able to resolve the issue.
It was our pleasure to help, and if you ever need anything further you know where we are.
Kind Regards,
Luxair Cooker Hoods Ltd.
Great advice, super delivery and a great extractor too
When I called Luxair Sales they helped us choose the right extractor and advised on suitable ducting. Lee, the delivery driver, kept us informed and arrived bang on time. He unpacked/checked our extractor for damage and told us how to clean when it is fitted. Thanks to all the Luxair team.
Hope our install goes well too!
4 marca 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Blair,
Thank you for taking the time to leave us a review.
It is great to hear you are impressed with the service provided throughout your experience when purchasing the LA-110-MODA-SS.
Fingers crossed your install goes well, but any problems we are here to help if needed! :)
Kind Regards,
Luxair Cooker Hoods Ltd.
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