I bought a cooker hood from Luxair over 2 and a half years ago. Just recently the touch panel was playing up. I sent an email on Sunday, not expecting to get a reply until Monday but received a reply... Zobacz więcej
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Zobacz, co mówią recenzenci
despite me initially not understanding quite what the bundle offer was I was looking at, Hollie was super patient and we nailed it.....just a week later a very dilligent Lee delivered my items....real... Zobacz więcej
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The highest quality product and expertly hand delivered. You can tell they care about their product and customer service. The friendly helpful delivery guy drove the product down from Yorkshire in the... Zobacz więcej
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We purchased a new cooker hood to replace the exact model we had for over 14 years and selected to collect it from Ripon as we would be passing there on route to Newcastle. When we arrived we were... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Dane kontaktowe
Unit 4-5, Keld Close, HG4 5NB, Ripon, Zjednoczone Królestwo
- 01765641888
- info@luxairhoods.com
- www.luxairhoods.com
4,6
Doskonała
576 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Fantastic service
Fantastic service. Bought a 2nd hand cooker hood from another supplier and had a number of issues with it, the guys at Luxair helped me sort it out even although they didn’t need to. Special thanks to Erin and Simon and big shout out to Hollie, who all went the extra mile to exceed my expectations. I was so impressed that I binned the old one and bought a new one safe in the knowledge that I could rely on this guys if I had any further issues. I strongly advise anyone in the market for a cooker hood to use this company, you won’t be disappointed.
7 marca 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Mark,
Thank you for your wonderful 5* review!
We are so pleased to hear you are happy with the service provided, we are delighted we were able to help you throughout.
We have no doubt you will be pleased with your choice with the Moda, it is a great model.
We will ensure your kind comments are passed on, and as always, if we can help further you know where we are.
Kind Regards,
Luxair Team :)
Great delivery
Quick delivery, and the delivery guy Lee did a proper open box delivery check with me and gave some advice on maintenance. A reassuring experience.
5 marca 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Mark,
Thank you for taking the time to leave a review! We are delighted to hear you are happy with the service provided.
Kind Regards,
Luxair Cooker Hoods Ltd.
Ordered the extractor that I needed and…
Ordered the extractor that I needed and didn't think existed having searched the internet for days . 1200 long with controls on the underside .
The delivery man arrived and checked the product for damage. He offered welcome advise on cleaning handling and extraction ducting. Nice experience !
27 lutego 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Sian,
Thank you for your wonderful review!
We are so delighted to hear you are happy with the service provided and you managed to find an extractor that suited your needs, great choice with the LA-120-LUSSO-CAN-SS.
You know where we are if we can help further.
Kind Regards,
Luxair!
Super pleased with the service…
We are super pleased with the service from Luxair. Our delivery driver, Lee kept us updated with a delivery window and arrived exactly on time. He unpacked and checked our in ceiling extractor for damage and advised on how to handle it when it is fitted. Great service from someone who is a credit to his company.
26 lutego 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Kevin,
Thank you for taking the time to leave a review.
It is wonderful to hear you are so pleased with the service provided from Lee, when delivering your LA-90-SOFFITTO-SM-WHT.
We will ensure your kind feedback is passed on!
Kind Regards,
Luxair Cooker Hoods Ltd :)
Impressed !!
We are 5 years into 7 year warranty. Out of the blue the 1st fan speed stopped working. Within a week we have had a new motor fitted by an engineer who clearly knew his stuff and it was done in minutes. Very impressed.
21 lutego 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Mike,
Thank you for your review!
It is great to hear you registered your warranty with us and the issue you experienced was resolved promptly & to your satisfaction.
We will ensure your feedback is passed on to our Luxair engineers!
Thanks again.
Kind Regards,
Luxair :)
Cooker hood delivered by Lee for…
Cooker hood delivered by Lee for Luxair. We received a text and email the day before; we replied to confirm the delivery to be between 12-2pm; he arrived promptly at 12. The large box was carefully taken out of the van and into our home, and he opened the box with us to check the contents. Great delivery service - thanks Lee!
20 lutego 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Noel,
Thank you for your wonderful review! So pleased to hear you are happy with the service provided, we will make sure your comments are passed on to Lee.
The LA-90-CURVA-BR you ordered is a great model.
Kind Regards,
Luxair team!
Luxair kitchen hood delivered by Lee
Luxair kitchen hood delivered by Lee, organised well, Had a phone call the night before, advising the delivery would be before 8.30am which was perfect.
Lee opened and checked the hood was in perfect condition. A great friendly service, provided after care advice. Thanks
19 lutego 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you for taking the time to leave a review!
It is great to hear you are happy with the service provided and aftercare advice, great choice with the LA-90-FLT-ISL-SS too.
We will ensure your kind comments are passed on.
Kind Regards,
Luxair Cooker Hoods Ltd.
Luxair delivery by Lee
Ordered new extractor on 07 Feb 25 & it was delivered in perfect condition by Lee on 13 Feb 25.
Lee checked the extractor out to ensure it had not been damaged or marked, which it hadn’t. He then repacked it before requesting my signature for receipt.
Altogether a very professional & welcome service all round. Thank you.
13 lutego 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Simon,
Thank you for taking the time to leave us a review!
We are so pleased to hear you are happy with the service provided when delivering your LA-90x30-SOFFITTO-BLK, we have no doubt you will be just as happy when installation has taken place.
Please do not hesitate to contact us if we can help further.
Kind Regards,
Luxair :)
Brilliant company to deal with and a five star service
Collected and inspected at there warehouse from Dave and his colleague, brilliant service very friendly and helpful also we would like to give five stars to both Erin and Michael, Erin helped with the information when ordering, also contacted regarding collection and Michael on the day of collection.
11 lutego 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello,
Thank you for your wonderful review.
We are delighted to see that you are happy with the service provided throughout your experience with us, we will ensure your kind comments are passed on to all staff members involved :)
Great choice with the LA-90-CURVA-BR, we have no doubt you will be just as happy once this is installed.
Kindest Regards,
Luxair Team!
Great experience with Luxair hoods a…
Great experience with Luxair hoods a brillant product which looks great. The delivery handoff was perfectly done by Lee who was professional and thorough, and ensured product was in good condition at handover. Highly recommend Luxair hoods.
4 lutego 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Bhavik,
Thank you for your review!
It is great to hear you are happy with the service provided when our driver, Lee was delivering your LA-120-SOFFITTO-SM-WHT.
Please don't hesitate to contact us if we can ever help further.
Kind Regards,
Luxair :)
Lee was very polite
Lee was very polite, positive about the product.
Delivered to exactly where we wanted it.
Nice experience for a change.
5 lutego 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Kevin,
Thank you for your wonderful review!
We are delighted to hear you are happy with the service provided by Lee when delivering your order, we will make sure your kind comments are passed on.
Best Regards.
Luxair Team :)
Lee was polite
Lee was polite, friendly and he explained everything clearly.
5 lutego 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Al,
Thank you for your review.
It is great to hear that you are happy with the service provided by Lee, we will ensure your comments are passed on.
Kind Regards,
Luxair Cooker Hoods Ltd.
Nuvola Cooker Hood Brilliant Delivery!
Process great from start to finish. Driver Lee arrived at 9.40. Delivered to the rear of our property as requested. Lee very helpful giving us advice about installation which was very useful. A very positive experience. Many thanks
28 stycznia 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Mr Hugh Alexander-Jupp,
Thank you for your wonderful review!
We are so pleased to hear you are happy with the service provided from start to finish when ordering your LA-90-NUVOLA-STRATOS-WHT. We will ensure your kind comments are passed on to Lee.
Please don't hesitate to contact us if we can help further at all.
Kind Reagrds,
Luxair Cooker Hoods Ltd.
Look good and work well
I purchased a luxair extractor 4 years ago. The hoods are expensive, but they look good and work well. The engineering is quite basic.
24 stycznia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Mat,
Thank you for your review.
We are pleased to hear you are happy with the hood of your choice.
Kind Regards,
Luxair Cooker Hoods Ltd.
Just taken delivery of our Induction…
Just taken delivery of our Induction Hob and Down Draft Extractor. What a pleasure to deal with a British company run by such nice helpful people who obviously pride themselves in providing excellent products and customer service from the moment we placed the order to taking delivery. The delivery driver was excellent. Polite and knowledgeable, taking time to open the hob to check that it wasn't damaged. Would definitely recommend this company.
20 stycznia 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi John,
Thank you for your excellent review! We are delighted to hear how happy you are with the service/experience provided throughout when ordering your LA-90-DOWNDRAFT-BLK & LA-90-LUSSO-IND-5 - great choice of extractor and hob there :)
Thank you again and please feel free to send us any photos when you have completed your installation.
Kindest Regards,
Luxair Cooker Hoods Ltd :)
My purchase of an 1100mm cooker hood…
My purchase of an 1100mm cooker hood has been good from initial enquiry to delivery. They were happy to take technical questions and offer advice on flu dimensions etc.
I opted for the free delivery which took around 8-10 days, but was then delivered by Lee a Luxair driver who communicated well all the way to the door and happily took the time to open up the box to check the product and offer advice. Would definitely use again.
15 stycznia 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Nicki,
Thanks for your review!
So pleased to hear you are happy with the service provided when ordering the LA-110-MODA-SS and to hear you wouldn't hesitate to use us again :)
We will ensure your kind comments are passed on to Lee.
Kindest Regards,
Luxair!
Excellent service from the word go
Excellent service from the word go - wonderful help from the staff in the office over a query re ducting to Lee the guy who delivered the cooker hood & all of the parts. We would certainly recommend dealing with this company.
17 stycznia 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Brian,
Thank you for taking time to leave us a review!
It is great to hear you are impressed with the service provided throughout your experience with us, when ordering the LA-90-LUSSO-STD-SS.
Please don't hesitate to contact us in future if we can help further, and feel free to send any installation pictures! :)
Kind Regards,
Luxair Cooker Hoods!
Fantastic island cooker hood
Fantastic island cooker hood!
Great design and very powerful. It has definitely elevated the look of the kitchen.
Excellent service from the team also.
10 stycznia 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Natalie,
Thank you for your review! :)
We are delighted to hear you are happy with your choice of island cooker hood, and the service provided.
Please don't hesitate to get in touch if we can help further at any point.
Kind Regards,
Luxair Cooker Hoods Ltd.
Great service and product
Great service and product.
Our delivery driver Lee was very helpful and gave good advice on care of our hood.
8 stycznia 2025
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Paul,
Thank you for your review!
It is wonderful to hear you are happy with the service provided throughout and the product you chose.
The LA-150-AREZZO-SS is a great choice and we have no doubt you will be just as happy with your choice once installation is complete.
If we can ever help further you know where we are.
Kindest Regards,
Luxair Team :)
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you for taking the time to leave us a review! We are pleased to hear you are happy with the service provided.
Kind Regards,
Luxair Cooker Hoods Ltd.
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