I bought a cooker hood from Luxair over 2 and a half years ago. Just recently the touch panel was playing up. I sent an email on Sunday, not expecting to get a reply until Monday but received a reply... Zobacz więcej
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Zobacz, co mówią recenzenci
despite me initially not understanding quite what the bundle offer was I was looking at, Hollie was super patient and we nailed it.....just a week later a very dilligent Lee delivered my items....real... Zobacz więcej
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The Man Dave is the font of all knowledge and he even managed to talk sense into my husband ;) We haven't bought anything yet, but the products look beautiful, and we'll definitely be back.
The highest quality product and expertly hand delivered. You can tell they care about their product and customer service. The friendly helpful delivery guy drove the product down from Yorkshire in the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Dane kontaktowe
Unit 4-5, Keld Close, HG4 5NB, Ripon, Zjednoczone Królestwo
- 01765641888
- info@luxairhoods.com
- www.luxairhoods.com
4,6
Doskonała
577 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Odpowiedź od Luxair Cooker Hoods Ltd
Thank you for taking the time to leave us a review! We are pleased to hear you are happy with the service provided.
Kind Regards,
Luxair Cooker Hoods Ltd.
After Sales Service
I had to remove our cooker hood and conduit to redecorate the kitchen. The reassembly proved to be a real challenge. After 3-4 frustrating hours I phoned the company and was put in touch with "Simon". He helped solve the problem. I was most grateful for his assistance, sense of humor and patience.
True after sales customer service
19 grudnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Derek,
Thank you for taking the time to leave us a review! We are so pleased to hear you are happy with the service provided from Simon, we will ensure your kind comments are passed on & we are pleased to hear he was able to help resolve the reassembly.
Kind Regards,
Luxair Cooker Hoods Ltd.
Exceptional Service That Goes Above and Beyond!
A fantastic company with incredible people to deal with! I was on my way to collect my kitchen extractor fan from Leeds on a Friday (they’re closed on weekends, and I had a fitter scheduled for the next day). Unfortunately, my car broke down about 40 minutes away. I called the company to see if there was any chance they could deliver it that day. It was already 2 PM, and they close at 4:30 PM, so I knew I wouldn’t make it in time.
The staff were incredibly helpful and spoke to Dave in the warehouse, who went above and beyond to arrange for my order to be delivered within the hour. I can’t thank them enough for their exceptional service. I highly recommend this company!
13 grudnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Asif,
Thank you for taking the time to leave us a review, we are so pleased to hear you are happy with the service provided.
We were more than happy to help however we could & we hope all was sorted with your car.
Will make sure your comments are passed over to Dave, please do not hesitate to contact us if we can ever help further.
Kind Regards,
Luxair Cooker Hoods Ltd.
Great customer service
Great customer service. Very quick reply to emails. Sensible and helpful suggestions to queries. We thought there was a fault with the extractor (it was an electrical fault in the house). Luxair were extremely helpful and sent a replacement part very quickly. Allowed us to return when not needed. Highly recommended
10 grudnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Amy,
Thank you for your wonderful review.
So pleased to hear your cooker hood is working and the electrical issue in your house was sorted. I can see the part arrived back with us today and the refund was processed today as well.
You know where we are if we can ever help further.
Kind Regards,
Luxair :)
Great communication
Had a "problem" with our cooker hood. Throughout the customer service was excellent, prompt email responses and suggestions to remedy the issue. In the end it was an electrical issue and nothing at all to do with the hood. Can't fault them, or as it appears, their cooker hood.
10 grudnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Jeremy,
Thank you for the review!
It is great to hear how impressed you are with the service provided. We are pleased to hear your cooker hood is now working as expected!
Kind Regards,
Luxair Team.
Would highly recommend
We’ve brought from Luxair a couple of times now and it’s always great service. Communication was good throughout the process and Lee was extremely thorough with checking the product with me on delivery - and giving me tips for maintaining the finish.
Would highly recommend.
11 grudnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Heidi,
Thank you for taking the time to leave us a review! :)
We are delighted to hear you are happy with the service provided throughout, when ordering your LA-90-DELUX-BR-SM-SS.
Feel free to send some photos once installation is completed.
Kindest Regards,
Luxair Cooker Hoods Ltd.
Induction hob purchase
Following an excellent experience with the recent purchase of an extractor we decided to also buy an induction hob from Luxair. Once again it was a smooth experience from start to finish - Lee the (friendly and knowledgable) delivery driver checked the goods were undamaged and provided some very useful product information. The hob and extractor won't be installed for a while but if the products match the service in quality I will be delighted!
26 listopada 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Martin,
Thank you for another wonderful 5* review!
We are so pleased to hear that you are once again happy with the service provided and the product you choose again.
It is always greatly appreciated to have repeat/returning customers. We have no doubt you will be just as happy with your Luxair Hood & Hob!
You know where we are if we can help with anything else.
Kindest Regards,
Luxair Cooker Hoods Ltd.
We had survey, purchase and installation
We had survey, purchased and installed cooker hood by Luxair. We took the advice, and decided the model cooker hood for our kitchen. The installation job was fantastic. Simon and Jim (Appologise if I remember the names incorrectly) setup the protection indoor and outdoor before the work, their work was just clean, neat, and prompt. After work, they cleaned up the site, and brushed all the dust. They also made tests to ensure everything was fine. Very professional. We feel our property was respected, and we are very satisfied.
21 listopada 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Sissy,
Thank you for your wonderful review! :)
We are so pleased to hear you are happy with the site survey, purchase & installation service provided. It is great to hear how impressed you are by the work carried out by our engineers, Simon & Jim - we will make sure your kind comments are passed on to them.
Please do not hesitate to contact us in future if we can ever help further.
Kindest Regards,
Luxair Team!
G…reat Service
Very helpful sales and technical advice. Delivery was prompt, on time and Lee (delivery guy) helpfully unpacked the Caporra extractor and made sure there was no damage in transit.
19 listopada 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Kev,
Thank you for your review!
So pleased to hear you are pleased with the service provided throughout your experience, from pre-sales/technical advise through to delivery.
Great choice with the Caporra too!
Kindest Regards,
Luxair Cooker Hoods Ltd.
Luxair Skyline extractor
Ordered a Skyline extractor recently. Whilst looking on line, this product is considerably cheaper than similar products on the market. Simple ordering process and delivered on time as advised, by a very pleasant and helpful driver who’s explained about the product and care required in maintenance. Looks an excellent product and very pleased with the purchase experience.
12 listopada 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Paul,
Thank you for taking the time to leave us a review.
It is great to hear you are so pleased with your experience throughout, from pre-sales through to delivery! We have no doubt you will be just as happy when you have installed your LA-90-SKYLINE-SS.
If we can ever help further, you know where we are.
Kind Regards,
Luxair Team :)
Great-looking product at half the price…
Great-looking product at half the price of competitors! I’m very pleased with the service I received. I was kept informed about the delivery, which arrived exactly on time. Lee delivered the product, checked its condition, and provided helpful advice on use and installation. Very happy customer!
6 listopada 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi James,
Thank you for your wonderful 5* review!
We are so pleased to hear you are happy with the service provided throughout your experience and you are happy with the product you chose. The LA-90-SKYLINE-WHT is proving to be a very popular model.
We will make sure your comments are passed on to our driver, Lee.
If we can help further, you know where we are!
Kind Regards,
Luxair Cooker Hoods Ltd :)
Very happy :)
A fabulous, speedy service and great delivery from Lee who gave us loads of helpful info about installing the hood. Many thanks.
31 października 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Emma,
Thank you for taking the time to leave a review.
It is great to hear you are very happy with the service provided and that Lee was helpful on delivery of your LA-90-SKYLINE-WHT. We will make sure your feedback is passed on!
Please don't hesitate to contact us if we can ever help further.
Kind Regards,
Luxair Team :)
Lee was an excellent delivery driver
Lee was an excellent delivery driver, very friendly and helpful. Really knowledgeable about the product and offered great advice. Really happy, thanks
30 września 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Jessica,
Thank you for taking the time to leave us a review, we are so pleased to hear you are happy with the service provided.
We will ensure that your kind comments are passed on.
Please don't hesitate to get in touch if we can help further.
Kind Regards,
Luxair Cooker Hoods Ltd.
Lee was extremely efficient and…
Lee was extremely efficient and helpful, carefully checking the delivery and giving useful advice.
Many thanks!
9 października 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Peta,
Thank you for taking the time to leave us a review.
We are delighted to hear you are happy with the service provided and we will ensure your kind comments are passed on to Lee.
Please do not hesitate to contact us in future if we can help.
Kind Regards,
Luxair Cooker Hoods Ltd.
Delivered by Lee
Delivered by Lee. Very informative and helpful.
2 października 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Naomi,
Thank you for leaving us a 5* review!
We are pleased to hear you are happy with the service provided by Lee, we will ensure your comments are passed on.
Kind Regards,
Luxair Cooker Hoods Ltd.
Great customer service
I didn’t buy a hood, but I bought a house which had one fitted. The hood kept dropping down…you know…you’d push it back and the following morning it’d flop open again lol.
Anyway, I dropped Luxair an email with some pictures and had an almost instance response…and they posted me some new grommets the next day.
Problem solved.
If I ever remodel the kitchen, I’ll be getting another Luxair hood! Thanks for the great service; courteous, expeditious and clearly with the desire to be helpful. It’s refreshing. Thanks
17 września 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Andrew,
Thank you for your review!
We are so pleased to hear you are happy with the service provided and the grommets arrived promptly for you, to resolve the issue :)
Please do not hesitate to contact us in future if we can help again, we would be more than happy to do so!
Kindest Regards.
Luxair Team!
Avoid this company- poor customer experience
We ordered a cooker hood from this company which was delivered promptly on Tuesday. Our fitters came on Friday and on fitting the underside of the unit they found it had a number of dents. The fitter stopped and we contacted the company who advised that as we hadn’t flagged this with them within 48 hours they wouldn’t be able to help or offer a replacement. We have spent over £630 with them including delivery and they have now offered a partial refund of £59 plus three free filters. I appreciate that we didn’t check the goods within 48 hours, however it’s clear from the communications that we have had this company do not care about their customers. They also have very limited knowledge of the sales of goods act and satisfactory quality. I would advise to avoid and purchase elsewhere!
23 września 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Kelly,
Thank you for your review.
We are saddened to see that despite our various emails and phone calls in relation to this, that a negative review was still left after we had confirmation that a mutual resolution was reached.
As we have explained, there is absolutely no doubt that this damage wouldn't have been noticed prior to installation - upon removing the hood from the box and removing the packaging, the damage would have been immediately noticed and at this point should not have been installed.
However, in these circumstances the damage was not noticed or reported until after your installers had fitted the hood. As I am sure you can appreciate, at this point it then makes it impossible to determine where and how the damage has occurred and this is why we stipulate goods must be checked and ourselves notified of any issues within 48hrs of delivery and before installation takes place, we care greatly about all of our customers and having this stipulation in place is to protect our customers as much as us.
If we had been notified within 48hrs that you had received damaged goods & installation had not taken place we would have issued a replacement promptly, with no issues.
In the email/phone correspondence you did mention the sales of goods act, in which we encouraged you to go down this route should you feel necessary, however, you accepted a partial refund and 3 replacement filters instead to bring a resolution to this matter.
Should you wish to discuss things further or if you have any further concerns, please do not hesitate to reach out to us.
Kindest Regards,
Luxair Cooker Hoods Ltd.
Excellent service from a British company
I had a technical query on a ceiling extractor fan, and this was answered promptly. It was only 3 days from ordering the fan to delivery, by Luxair themselves, to the UK South coast.
Their driver Lee was punctual and we inspected the item, he then explained how to handle it during installation to prevent damage. Really happy that all went well, and all from a British company.
19 września 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Phil,
Thank you for taking the time to leave a review, we are delighted to hear you are happy with your experience throughout when ordering your LA-90-SKYLINE-WHT.
We will ensure your kind comments are passed on to our driver, Lee.
Please do not hesitate to contact us if we can ever help further.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent service from everyone at…
Excellent service from everyone at Luxair, great product at a great price
Delivery by Lee was great and he checked extractor and gave a good explanation on how to handle and care for it.
Thank you
19 sierpnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Helen,
Thank you for your review!
It is wonderful to hear you are happy with the service provided throughout and Lee was so helpful on delivery, we will ensure your comments are passed on.
Please do not hesitate to contact us in future if we can ever help further.
Kind Regards,
Luxair Team.
Disappointed with the chimney bracket…
Disappointed with the chimney bracket with loose nuts, why aren’t they riveted on like the nuts that attach the curved glass? I didn’t use the new bracket as it was useless and reused the old luxair bracket. I also reused the old stainless steel chimney as the new one was shorter, I didn’t appreciate this the dimensions are buried in the pdf.
15 sierpnia 2024
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Michael,
Thank you for taking the time to leave us a review.
We are disappointed to hear that you experienced issues during fitting, I have checked and I cannot see that we have been contacted in relation to these issues? The nuts for the chimney bracket cannot be riveted, as you need to be able to move the chimney bracket, the glass is secured by screws and washers, not rivets.
We would really like the chance to be able to help/assist here, and we are saddened that we haven't been contacted to offer assistance.
Please could you send us an email, with photos showing the issues you are highlighting in your review? If you could please send these to info@luxairhoods.com, we will be more than advise.
We hope to receive an email from you.
Kind Regards,
Luxair Cooker Hoods Ltd.
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