I bought a cooker hood from Luxair over 2 and a half years ago. Just recently the touch panel was playing up. I sent an email on Sunday, not expecting to get a reply until Monday but received a reply... Zobacz więcej
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despite me initially not understanding quite what the bundle offer was I was looking at, Hollie was super patient and we nailed it.....just a week later a very dilligent Lee delivered my items....real... Zobacz więcej
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The Man Dave is the font of all knowledge and he even managed to talk sense into my husband ;) We haven't bought anything yet, but the products look beautiful, and we'll definitely be back.
The highest quality product and expertly hand delivered. You can tell they care about their product and customer service. The friendly helpful delivery guy drove the product down from Yorkshire in the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Dane kontaktowe
Unit 4-5, Keld Close, HG4 5NB, Ripon, Zjednoczone Królestwo
- 01765641888
- info@luxairhoods.com
- www.luxairhoods.com
4,6
Doskonała
577 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Odpowiada na 100% z negatywnych recenzji
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Exceptional experience and first class…
Exceptional experience and first class extractors- can’t wait to use mine !
12 maja 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Susanna,
Thank you so much for your wonderful review, we're absolutely thrilled to hear you had such an exceptional experience! 🌟
We hope you love using your extractor. If you ever have any questions, don't hesitate to reach out, we're always happy to help.
Thanks again for your kind words and support.
Kind Regards,
Luxair Cooker Hoods.
Brilliant company, great service.
Brilliant company, the delivery driver was so helpful with all the information he gave us to get the best from our new cooker hood, he carried it in for us asked where we wanted it and gave me confidence in the brand. I called about registering the warranty and was told it starts from the installation date not the purchase date, how amazing is that, I have never came across that before ever. Big thumbs up from me.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you so much for your fantastic review!
We’re thrilled to hear about your positive experience, from the helpful delivery and guidance provided, to the reassurance you felt in choosing our brand. It’s especially great to know that our warranty policy stood out to you as well, we understand people purchase in advance of installation!
We’ll be sure to pass your kind feedback on to the team. Your support and recommendation mean a great deal to us, and we’re always here if you need anything in the future.
Thanks again for the big thumbs up!
Kindest Regards,
Luxair Cooker Hoods Ltd.
Appalling Customer Service
So disappointed with the installation and attitude of this company after paying £150 for a survey and £617 upfront before they installed our cooker hood and then refused to even look at their work after we complained that it was totally unacceptable. We paid £150 for a survey and were given 2 choices. There was no top recommendation or any reason why we would have any issues with either choices. The engineer arrived on a Friday afternoon and was less than friendly from the start. Both myself and husband were home and having said we’d be in other rooms let him get on with it. At some point he decided he needed to chisel away inside the chimney, made no attempt to let us know despite the fact we came into the room several times, or shut any doors or let us know it was going to get dusty. The entire bottom floor of the house was covered in thick dust, food had to be chucked and 4 hours of cleaning after he left. No apologies was forth coming and it was obvious he just wanted to go. I remarked that the gap between the side of the hood and ceiling was big and would he be able to seal it correctly, considering we had paid £150 for a survey. After he’d gone we realised he’d just used builders caulk which would never cure in such a big space. It’s still soft after a week and the painter says that it will just deteriorate and is useless. A similar situation happened with a window installation and the company were back the next day sorting it. These guys made no apology for the mess and refused to come back to even assess our concerns. I’ve never given a bad review on any company and so disappointed when you try to support a local business. Stay clear is my advice!we’re taking them to the small claims court.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Mr Richard Abbott,
Thank you for taking the time to leave us a review, and as per our email correspondence we reiterate we are saddened to hear you are disappointed.
We do feel that we must again address the two points you’ve raised:
Finish / filling material -
The material used is a standard decorators’ caulk, which is designed to remain flexible rather than fully hardening. In areas where gaps are deeper, it can take longer to cure and may remain slightly soft to the touch. Given the cooker hood you chose is not designed to be installed in the setup that you have, extra caulk was required to accommodate your installation. You chose a cooker hood with a curvature to be fitted into a chimney breast; caulk is what would be used as standard to fill the gap between the straight chimney breast and the curve of the cooker hood. When cooking takes place and the cooker hood is warm, you need to allow for expansion of the cooker hood due to heat, using a material such as Polyfiller wouldn’t work as this would crack. Hence the need for something that is flexible and allows for heat expansion and vibration. Furthermore, it is our understanding that you did not want the glass itself installing which means as standard there would be even more of a gap needing to be filled.
As discussed with our engineers prior to installation, we did recommend alternative models that would have avoided or significantly reduced the need for this level of structural alteration (the ceiling type that can be installed within canopy-style setups). The option you chose involved more invasive work.
Dust -
We need to be clear on this point Mr Abbott, the work carried out involved cutting and grinding into a concrete lintel within a chimney breast. This type of work will always generate dust it is an inherent and unavoidable part of the process, not a result of poor workmanship.
While we understand your position, it is the responsibility of the property owner to ensure that the working area is clear and that items such as food or belongings are protected or removed prior to works of this nature being undertaken. This is standard practice for any installation involving building or structural modification and this is not a requirement that is specific to us/Luxair. Dust sheets or similar protect the working area from any immediate damage however, dust itself remains in the air for hours to come and would’ve settled on the surfaces in the hours after our engineers leaving meaning that unfortunately, cleaning would need to take place regardless of any preventative measures our engineer could use during installation. Of course, opening windows (had they been available) would’ve help with airflow to the outside of the property. Our engineers were unable to open any windows in the vicinity as these were painted closed therefore unusable.
We appreciate this is not the outcome you were hoping for and sincerely apologise that you remain unhappy with the installation or service provided.
Kindest Regards,
Luxair Cooker Hoods Ltd.
Fabulous customer service
Fabulous customer service.
Replaced cooker hood motor and upgraded lights, with minimum of fuss.
Made it very easy. Responded to every email and delivered a first class installation.
Very impressed
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you so much for your kind words and 5-star review!
We’re delighted to hear that you were pleased with the service and that everything, from communication to installation went smoothly. Making the process as easy and hassle-free as possible is always our goal, so it’s great to know we delivered on that for you.
We really appreciate you taking the time to share your experience, and we’re here if you ever need anything in the future.
Kindest Regards,
Luxair Cooker Hoods Ltd.
Recently purchased a ceiling extractor…
Recently purchased a ceiling extractor for our kitchen island and the quality of the hood was excellent.
I needed some advise on what type of ducting to use and how to install it. The service I received while at the warehouse was outstanding. Took time to listen to what I needed and offered a professional solution to what was needed.
Highly recommend them for quality of the product and for their customer service.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you for your wonderful review!
We’re delighted to hear that you’re pleased with the quality of your ceiling extractor and that our team at the warehouse could provide the guidance you needed. Taking the time to understand your requirements and offer the right solution is something we take great pride in.
Your recommendation means a lot to us, and we truly appreciate your support. If you need anything further, we’re always here to help!
Kindest Regards,
Luxair Cooker Hoods Ltd.
Ceiling cooker hood
Ordered ceiling cooker hood to be delivered to dublin ireland, goods were delivered to my door within a week, great product and great service from luxair, highly recommended 👍
30 marca 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you for your fantastic review!
We’re so pleased to hear that your cooker hood arrived quickly to Dublin and that you’re happy with both the product and the service. It’s great to know everything went smoothly from order to delivery.
We really appreciate your recommendation and your support, thank you for choosing Luxair!
Kindest Regards,
Luxair Cooker Hoods Ltd.
Excellent communication during…
Excellent communication during delivery. Delivery driver was very nice and helpful. He also made sure I knew the best way to install the ducting.
So far so good!
26 marca 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you for your great review!
We’re really pleased to hear that you were happy with the communication and delivery, and that our driver was able to help and offer useful installation advice. We’ll be sure to pass your kind comments on to him.
If you need any further support as you continue with the installation, don’t hesitate to get in touch. Thanks again for choosing us!
Kindest Regards,
Luxair Cooker Hoods Ltd.
Good customer service after contacting…
Good customer service after contacting them after not being able to place order online as it's collection only, it's a shame the web doesn't advise this, as if I hadn't contacted I would not have ordered, how many customers don't bother
Just to follow up on above, I have been informed there was a glitch in the system not allowing delivery so overall good service
9 marca 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Ivan,
Thank you so much for your review, we’re delighted to hear that you received excellent customer service after struggling with the website.
We do offer delivery on our website for all areas & all items, this is visible at checkout after inputting your address details.
We aren’t too sure why it was only showing collection when you tried to place your order, we did look into this immediately and the shipping options were showing correctly for us, it must’ve been a glitch somewhere but we will continue to monitor this. We’re really sorry the website wasn’t straight forward and didn’t display the correct options when you were trying, but we’re glad to hear this was resolved by email and you have been able to place your order.
Please do let us know if we can help further.
Kindest regards,
Luxair team.
Excellent customer service
We have a ceiling extractor from Luxair which is almost 10 years old now. It’s worked flawlessly and I love how powerful it is to clear steam and cooking smells from an open plan kitchen/living area. The cover is easily opened to allow the filters to be removed and put in the dishwasher. I contacted Luxair to say that the cover now won’t stay shut as the grommets are greasy and worn. They immediately offered to send another two grommets in the post. Fabulous customer service, I’m impressed with both the ceiling hood and the company response.
26 lutego 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear E Jefferson,
Thank you so much for your wonderful review. We're delighted to hear that your ceiling extractor has been working flawlessly for nearly 10 years and continues to keep your open-plan kitchen fresh and clear of cooking smells.
It's great to know that you find the filters easy to maintain, and we're really pleased we could quickly help with the replacement grommets to get the cover working properly again. Providing helpful and responsive customer service is very important to us, so your kind feedback truly means a lot.
Thank you again for your support, and we hope your extractor continues to serve you well for many more years to come!
Kind Regards,
Luxair Cooker Hoods Ltd.
Top class service
I have had my Luxair Extractor hood for a number of years now without any need to contact Luxair due to issues. I have contacted them recently, but not because of any problem, just to update the halogen lights in the hood to LED.
First of all allow me to express how much of a pleasure it is to deal with them, it's an absolute breath of fresh air to have such wonderful professionalism in today's markets.
When ordering the conversion kit, I made an error in the order which was spotted by someone at Luxor, instantly I was contacted for verification, then reimbursement was made for the overpayment of parts not required.
Now, within 24 hours of asking for guidance with an issue, I have received a reply with guidance to the cause of my problem.
Take a huge pat on the back for exquisite service Luxor. Thank you so much for your prompt, professional and caring response.
2 marca 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Richard,
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that you've enjoyed your extractor hood for many years and that your recent experience with our team was a positive one.
Upgrading to LED lighting is a great improvement, and we're really pleased we could help ensure the order was correct and get everything sorted quickly for you. Providing prompt, professional support is something we take great pride in, so it's wonderful to hear that it made such a difference to your experience.
Your kind words truly mean a lot to our whole team. Thank you again for your support, and please don’t hesitate to get in touch if we can help with anything in the future.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent customer service
First replacement cooker hood filter was damaged but customer service was fantastic and a new one arrived promptly. Would definitely use this company again.
2 marca 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Lorraine,
Thank you so much for your lovely review!
We're really sorry the first cooker hood filter arrived damaged, but we're glad our customer service team was able to sort it out quickly for you. It's great to hear the replacement reached you promptly.
We truly appreciate your support and look forward to helping you again in the future!
Kind Regards,
Luxair Cooker Hoods Ltd.
First class service and fabulous staff
Had to change order TWICE and Holly could not have been more helpful. Her attitude and help were exemplary which reduced my stress levels enormously. I can't thank her enough.
As a bonus the 2 gents in the warehouse were also great and very efficient.
In short, if you want to buy an extractor at a cpmpetitve price and would like good service, buy from Luxair.
18 lutego 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Ian,
Thank you very much for taking the time to leave such a thoughtful and positive review.
We’re so pleased to hear that Hollie was able to support you through the order changes and help reduce the stress involved.
Your kind words about her attitude and dedication will mean a great deal to her and will certainly be shared with the team. It’s also lovely to hear that our warehouse colleagues made a positive impression with their efficiency and helpfulness.
Providing competitive pricing alongside genuinely good service is exactly what we strive for, so your recommendation really means a lot to us.
Thank you again for choosing Luxair and for sharing your experience so generously.
Kind Regards,
Luxair Cooker Hoods Team :)
Beautiful extractor and professionally delivered by own driver.
Beautiful extractor and delivered by knowledgeable driver, who checked and explained cooker hood. Very impressed and would highly recommend.
17 lutego 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Suzanne,
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that you’re pleased with your new extractor and that our driver made such a positive impression. We always aim to ensure every delivery is handled with care and that our customers feel confident in their purchase, so it’s great to know the cooker hood was thoroughly checked and clearly explained to you.
Your recommendation truly means a lot to us. Thank you again for taking the time to share your experience - we really appreciate your support.
Kind Regards,
Luxair Team :)
Great Service
I raised an issue with a damaged delivery at 10:00 and a replacement sent at 11:00!! Impressed….
29 stycznia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Jacqueline,
We’re thrilled to hear you were impressed with our speedy response.
Making things right quickly is exactly what we aim for, and your feedback means a lot to the team!
Kind Regards,
Luxair Cooker Hoods Ltd.
Customer number:76078
Customer number:76078
Product: vent hood, luxair ch90 delux SS.
Motor on hood packed up, phoned for replacement motor under warranty terms of 5 years on parts to be told that Luxair wouldn’t do anything about their product failure due to not registering the warranty. I wasn’t informed at the time of installation about product registration, whilst I accept my failure to register the product, this, in the end is only a formality, which as a so-called luxury brand one would have considered they may consider overlooking. They’ve got the loophole and they’ve used it! It’s a lesson learned, with such a poor customer response and care, I won’t be reordering one of their products in the future.
16 stycznia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Jeremy,
Thank you for your feedback.
We’re sorry to hear about your cooker hood, but our extended warranty is only valid when registered within 31 days of installation, as clearly stated in our terms. While we understand this may be disappointing, registration is a simple requirement to activate the warranty and ensure all customers are protected, as is the case with a majority of extended warranties from manufacturers.
Sincere apologies that you didn't receive the outcome you were looking for.
Kind Regards,
Luxair Cooker Hoods Ltd.
Very clear and fast feedbacks.
Very clear and fast feedbacks.
Got my hood questions answered within a few hours.
Great experience
19 stycznia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear DR,
Thank you for your kind review!
We’re thrilled to hear that your questions were answered quickly and clearly. It’s great to know you had a positive experience with Luxair.
Kind Regards,
Luxair Cooker Hoods Ltd.
Through my own foolishness 😳
Through my own foolishness, I had caused the filter panels of my cooker hood to become badly discoloured. Very disappointing, after keeping them near pristine for many years. A very helpful phone call with a very pleasant lady at Luxair resulted in the purchase of two replacements in very quick time. I had to pay for my stupidity of course, but, I no longer have a daily reminder of it! Thank you Luxair. Your kind and helpful response to my self made dilemma is much appreciated.
13 stycznia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Maureen,
Thank you so much for your kind review!
We’re really glad we could help you replace your filters quickly and make the situation a little less frustrating. Your thoughtful words mean a lot, and we’re always happy to provide friendly, helpful support - no matter the reason. Thank you for choosing Luxair!
Kind Regards,
Luxair Cooker Hoods Ltd.
A very credible service
A very credible service, answered with two hours.
You deserve top marks, everyone should use Luxair products.
8 stycznia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear A Traveller,
Thank you so much for your kind words!
We’re delighted to hear you had a fast and positive experience with our service. Your support and recommendation mean a lot to us, and we’re thrilled you’re happy with Luxair products.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent customer service
I can only praise the customer service. I had initially contacted them because I needed replacement filters but was then told my cooker hood is so old the filters don't exist anymore, so I ended up ordering a new hood. The customer rep looked at the photos and measurements I emailed them, helped me identify the newer model (incl. the filters that go with it) and sent me direct links to it. They then very helpfully raised the order for me and also booked the installation service. It made everything much easier for me.
7 stycznia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Victoria,
Thank you so much for your kind review.
We’re thrilled to hear that our team was able to guide you to the right replacement hood and make the whole process - from identifying the model to arranging installation, so easy for you. Providing helpful, personalized service is exactly what we aim for, and your feedback really means a lot to us.
Kind Regards,
Luxair Cooker Hoods Ltd.
Very Prompt Service
I had a cooker hood installed in 2010 and although I changed the filters several times, I left it for more years that was sensible. When I tried to get replaqcements off the web they were "no longer available" and I lost interest, On Boxing Day I suddenly thought to contact Luxair, the hood maunfactureres, direct. To my surprise I had a very friendly reply within a few days, and as soon as I sent them the information requested, they sent me a link to a suitable filter. To get such excellent service over a very busy holiday period is worthy of 5 stars in my opinion.
1 stycznia 2026
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Roger,
Thank you very much for your 5-star review.
We’re delighted to hear that we were able to help you find a suitable replacement filter for your cooker hood, especially over the busy holiday period.
Providing friendly, helpful support - even for older products, is something we take great pride in, so your kind feedback really means a lot to us.
Thank you for choosing Luxair.
Kind Regards,
Luxair Cooker Hoods Ltd.
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