Love To Be Natural Recenzje 

208
Wynik TrustScore: 1.5 na 5

1,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

1 star goes out to my bank for retrieving £160. From love to be natural 5 months after my pyrchase that i never received. No emails responded to and she does not post any poor reviews on her site...... Zobacz więcej

Oceniono na 1 z 5

DO NOT BUY FROM THIS COMPANY!! Echoing many of the other reviews, I ordered a sling from this company several months ago. I’ve sent multiple emails to them to chase but received nothing back and no o... Zobacz więcej

Oceniono na 1 z 5

I wish I could give 0*! Like everyone else in the last 6 months, I haven’t received my order but they’ve taken my money and won’t respond to emails. I’ve sent four now and the sling I ordered should... Zobacz więcej

Oceniono na 5 z 5

Beth provided my husband and I with just the best service. She is so professional, knowledgable and warm, and takes so much pride in her work. From advising us on slings and even general parentin... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami dla niemowląt

Napisane przez firmę

We're the UK's largest, specialist online independent babywearing store. You can buy an amazing selection of ring slings, baby carriers and babywearing coats and accessories for newborns, babies and toddlers from LennyLamb, Ergobaby, Didymos, Integra, Little Frog and many more. We've partnered with YOTPO for our customer reviews and you can read nearly 6,000 5 Star Reviews on our website. We score an average of 4.85 out of over 6,000 reviews with Yotpo. https://lovetobenatural.co.uk/reviews-and-testimonials


Dane kontaktowe

1,6

Bardzo słaba

Wynik TrustScore: 1.5 na 5

208 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,6

Wszystkie recenzje

(208)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 42

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Love my order and the service

Ordered via the website which was very easy and straightforward to use. I liked that Klarna was available as a payment option so I chose that. Love the coat I ordered, and equally impressed with delivery.

I ordered on the 11th expecting delivery maybe on the 13th but perhaps more likely on the 14th (yesterday).

Kind of forgot about it on Tuesday, so imagine my surprise when I got a text message to say my order would be delivered that day, and the postman turned up with it later that morning.

So super impressed with that 👌

And very happy with my purchase and the service.

11 listopada 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Glad it arrived so quickly with you, Angela! Thanks for the review!

Oceniono na 5 z 5

Great quality product great website to…

Great quality product great website to choose from a great range products easy to order from very fast delivery and easy fast returns which was a coat that was a bit too big.

8 listopada 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Thanks for the review, Emma, much appreciated.

All the best,
Colin

Oceniono na 5 z 5

Yeah I’ve actually been a customer for…

Yeah I’ve actually been a customer for a few years now. I guess that’s what happens when you have several babies and love Babywearing!

I’m a bit of a fanatic, to say the least. I’ve bought everything from stretchy wraps to ring slings and proper woven wraps. Always good to find some of the harder to find brands and makes.

Prices good, quick delivery, even when I just opt for the standard free delivery.

I’ll be a loyal customer for as long as I’m having babies!

4 listopada 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Thank you for your review, and thank you for your repeat custom, Margot!

Oceniono na 5 z 5

Excellent service and quick delivery to…

Excellent service and quick delivery to the north of Scotland. All my order completed without issue. Very friendly and helpful staff when I needed advice. :)

29 października 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Thanks for the review, Craig, really appreciate it. All the best, Colin

Oceniono na 2 z 5

Not recieved, no customer service response

I was told the item I ordered will be late abut by the beginning of next week it is now Tuesday evening and still haven’t received my item. I have emailed twice with no reply. Starting to get frustrated. If they don’t have it or it’s not coming then I would just like a refund, it wouldn’t be a problem but I’ve had no response.

This has now been rectified after many emails. And I’ve finally received my item which is an amazing product and I look forward to trying it out.

5 listopada 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Hi Rhian,

Many thanks for the review.

We did reply to you the following day after your email on Tuesday evening, and got this all sorted out by Weds morning.

I can see that the item we sent arrived first thing this morning, so I trust this is all resolved for you.

All the best,
Colin

Oceniono na 5 z 5

Fantastic service

Ordered and was delivered in a couple of days. Quick dispatch. Emails and texts keeping me updated the entire time. Fantastic.

22 października 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Thanks for the review, Joel! Glad to hear you appreciated the service.

All the best,
Colin

Oceniono na 1 z 5

Terrible customer service

Terrible customer service. Received an email confirming my order would be with me by the end of the week (this was a Tuesday). By Saturday still not received so contacted the company, days later got a reply saying they still hadn’t received it their end so not even on the way. Offered to send by next day delivery when it gets to them, great... except I’m still waiting now, 23 days later, on an order that was supposed to be 5-7 days. Awful communication throughout, nobody lets you know what is going on, Colin is basically trying to cancel my order rather than help - I suspect it’s a scam and never going to arrive. Very angry as I ordered specifically for a holiday and wedding and ended up with nothing to take with me.

Update: order cancelled their end without even asking me, so as not to “keep me waiting”. Doubt it was ever really coming, definitely a scam, wouldn’t touch again with a barge pole.

3 października 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service and my order arrived much quicker than expected. Delivery was with Royal Mail Tracked which I received this morning, having placed my order on Wednesday afternoon. But I received like, tracking updates on my phone so I knew it was coming but I like I say I was impressed that it arrived so quickly (I didn’t even pay for delivery).

Haven’t had much of a chance to try out my new sling, but it is very beautiful. I got one of the Girasol ones which are hand made and very hard to find. Much nicer than even in the photos. I think I will put a review on the website and try and add some photos.

Tried it with my baby a few times this afternoon, think it will take a bit of practice, but it does make me feel much more confident as a new mum knowing that my baby is in the best place but I can still get on with things and go places. Thank you very much 🥰

23 października 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

You're more than welcome Maria, glad you love the Girasol ring sling. They are very special slings indeed.

Oceniono na 5 z 5

Great!

Great company to deal with, dispatch took a bit longer than expected, but they were very communicative in letting me know, and even upgraded the delivery to next day once they did dispatch. Product is great quality and I’m glad I waited for it, so yeah thank you very much!

17 października 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Thanks for taking the time to write a review, Judith, we appreciate it.

Oceniono na 5 z 5

I love my purchase thanks you

I love my purchase thanks you. I was browsing one day for a carrier for my baby? But from then on, I have to say I am hooked on ‘babywearing’.
The quality is amazing, I love for me and my baby. All brilliant. That’s one happy me thank you.

18 października 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Thanks Petra, glad you're hooked on babywearing!

Oceniono na 5 z 5

Thank you to Beth in the shop

Beth helped me choose a sling. I am under 5’2” so have felt overwhelmed by carriers in the past.

She gave me lots of information and advice that really helped as there were so many different styles but one fitted better than the rest. That was the Lenny light carrier so that’s the one I got.

She was very pleasant, helpful and patient and helped make the experience enjoyable.

18 października 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Hi Lucile,

Thank you so much for taking the time to leave a review. I'll pass your comments on to Beth.

Best regards,
Colin

Oceniono na 5 z 5

Placed an order for a Mamalila jacket…

Placed an order for a Mamalila jacket which is quite an expensive item. It arrived quickly, within just a few days, well packaged and clearly with care. I received emails updating me on dispatch and delivery. I received what I ordered, the colour I would say is better than what I expected (I ordered the yellow). It looks amazing, is well made and fits well. Better than I expected.

14 października 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Hi Carole,

Thank you so much for taking the time to leave a review.

Glad to hear you love the jacket; they are superb.

Kind regards,
Colin

Oceniono na 1 z 5

AVOID THIS COMPANY!!!

AVOID THIS COMPANY!!!!

I still didn’t get a refund after raising it with a bank, still waiting, still fighting having two small children - so not much time to use for that. It cost me so much stress to get my money back I literally can’t sleep :(
Terrible company. I hope many people will read reviews before ordering from them to avoid the stress I’m going through now :(

13 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Great product and great website

Great product and great website. We had no cause to contact customer service or anything like that because everything was clearly explained on the website so we felt we were well
informed to proceed with our purchase.

Checkout and payment was easy and we appreciated the range of payment options we chose Clearpay and appreciated the option to split the payment, which is an important consideration as new parents.

Communications were clear and received instantly and we received confirmation that our purchase had been dispatched later that afternoon which included all the tracking information we needed.

Delivery was a few days later 2 I think and the item was packed in nice paper packaging that I thought was good and matched the product. There were also several leaflets with information on them along with a handwritten thank you note which was nice and much appreciated especially given we had spent quite a lot so it showed that our custom was important. More than happy overall.

11 października 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Thanks for the review, Mitch. Good to hear you appreciated the service.

All the best,
Colin

Oceniono na 5 z 5

Very good pre and after sales customer…

Very good pre and after sales customer service provision giving a great experience.
Good value products, well packaged, quickly delivered.

14 października 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Thanks for the review, Millie!

All the best,
Colin

Oceniono na 5 z 5

Highly recommended

Can’t fault the service from start to finish - highly recommended!

9 października 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Thanks, Annie! We appreciate you taking the time to leave a review.

Oceniono na 5 z 5

Beth provided my husband and I with…

Beth provided my husband and I with just the best service. She is so professional, knowledgable and warm, and takes so much pride in her work.

From advising us on slings and even general parenting questions, nothing was too much trouble. She made us feel like competent parents who actually know what we’re doing!

If anyone wants a sling and amazing professional advice, then I 100% recommend. We can’t thank Beth enough.

12 października 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Thanks so much, Winnie. I'll be sure and pass your comments on to Beth. She'll be thrilled.

Oceniono na 5 z 5

Great communication and easy to order

First time I ordered from this store, service and postage superb, great communication and easy to order.

Extra little touches like the hand written thank you note made me smile, 😊 unusual these days now, but I found it a nice touch. Product is a gift for a colleague, so not tried yet but looks lovely.

1 października 2024
Opinia niezależna
Logo Love To Be Natural

Odpowiedź od Love To Be Natural

Thanks Giti! I'll pass your comments on to the team.

Best regards,
Colin

Oceniono na 1 z 5

Terrible customer service

Terrible experience buying from this company. I ordered an item priced at £159. It was in stock when I ordered it. I never received any confirmation emails so I chased the order after 1 week. I got no response from the online chat and it would constantly log me out. So I emailed and was told the order was delayed by around a week. After the expected delivery date I still received no updates, so I chased once again to be told the stock would not be in until November ( this was for reasons out of their control). At this point I requested a refund and this took another week (and another email chasing) to receive it. Really poor customer service. I would not buy from this company or recommend them. Definitely one to avoid!

13 września 2024
Opinia niezależna

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