Logic Vending Recenzje 

192
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The best supply company I've come across since I started business. They really sorted us out with our coffee machine. Enough beans for a good few months, along with take out cups, stirrers and s... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Hi Logic Vending, I received a great service from your engineer Mohammad Rafiq on numerous occasions and he deserves a shout out! For those challenging faults he approached with an inv... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The Scottish Arts Club was very impressed wth the service provided by Logic Vending and by MItchell in particular. He took us through the decision making process so that our choices were made clear.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The Best Coffee Beans. I really do highly recommend these beans. I get the medium roast and it is exactly what I am always searching for in a coffee bean, perfectly ballanced, chocolate notes, excelle... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent ekspresów do kawy
  2. Automat z kawą
  3. Hurtownia kawy
  4. Dostawca sprzętu dla lodziarni
  5. Dostawca automatów

Informacje przekazane przez różne źródła zewnętrzne

Are you looking to lease, rent or buy a commercial coffee machine or other professional catering equipment? If so contact us now to learn how we can help.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

192 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 33% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(192)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

customer service is brilliant!!!

Had a little problem with one of the machines that we lease they came out to repair and sent some freebies as a sorry! Would definitely recommend Logic Vending!
Thanks

25 stycznia 2020
Opinia niezależna
Oceniono na 4 z 5

I have found the cleaning products are…

I have found the cleaning products are expensive, and u need them to keep your machine in good working order

22 stycznia 2020
Opinia niezależna
Logo Logic Vending

Odpowiedź od Logic Vending

Dear Niomi,

Thanks for the review.

All bean to cup machines, especially those with fresh milk, have daily cleaning routines which require the appropriate cleaning products. This is needed to keep the machine clean and hygienic.

I will have our consumables specialist call you to make sure it is being run at the correct interval and that you are using the correct tablets etc.

Thanks

Oceniono na 5 z 5

Great company

Great company. Service was brilliant - not pushy during the sales process. Very helpful and knowledgeable. Good follow up again not overly pushy. Great products - really happy to recommend.

15 stycznia 2020
Opinia niezależna
Oceniono na 2 z 5

So disappointed.

So disappointed.. sales manager was fab on the phone... made us trust the company and really want to use them & I decided to go with them and not Liquidline.. Ordered Vitro S1.. install day, engineer didn't have a clue how to set up, new type of machine.. I was left over xmas with a machine not working, technical not answering the phone then I resorted calling coffeetek direct who said machine installed incorrectly.. eventually got through to logic vending in new year.. engineer visited still machine doesn't work... I don't doubt Logic vending are a decent company but sales side great.. after sales awful.. still no machine working.. another engineer appointment for sometime early next week. I have cancelled by DD and consulting my solicitor to my rights as to remove the machine!

10 stycznia 2020
Opinia niezależna
Logo Logic Vending

Odpowiedź od Logic Vending

Dear Tracey,

We are sorry to hear that you are not happy with your experience so far. Your issues have been raised internally and we were already aware of your complaint and we are already working to resolve the issues you have with the machine.

The machine does have a fault which we are aware of but this hasn't been caused by the installation and is already in hand with the manufacturer.


Oceniono na 5 z 5

The best supply company I've come…

The best supply company I've come across since I started business.

They really sorted us out with our coffee machine. Enough beans for a good few months, along with take out cups, stirrers and syrups which really help to offer a better product for us and help our profit margins.

I would definitely recommend this company for small start ups and larger independent companies looking to expand.

16 grudnia 2019
Opinia niezależna
Logo Logic Vending

Odpowiedź od Logic Vending

Thanks Thomas,

Your review is very much appreciated and your comments will be passed on to the team.

Oceniono na 4 z 5

The Rwanda Medium Roast 100% Arabica…

The Rwanda Medium Roast 100% Arabica coffee from Kokebi is lovely. Freshly ground it has a lovely light aroma. The roast is perfect for expresso as it allows the taste of the coffee to come through without the burnt taste I often find with expresso-roast coffee beans. The flavour has a little chocolate and a pleasant level of acid. The flavour is not strong - it is Arabica, but moreish - I can forget how much coffee I am drinking! The one wee bother is a slight sour after taste.

30 listopada 2019
Opinia niezależna
Oceniono na 5 z 5

Great Experience and Customer Service

I reached out to Logic Vending to gain quotations for a new company coffee machine and went with the company after reading some good reviews online. The whole process was very easy, and Steve Banting was able to answer all of my queries (and very patient as I had a lot!) and our Account Manager has been keeping in touch ever since. All in all a great experience so far.

4 listopada 2019
Opinia niezależna
Logo Logic Vending

Odpowiedź od Logic Vending

Thanks for the lovely review. Your comments have been passed on to Steve.

Oceniono na 5 z 5

I now use Logic Vending to supply my…coffee

I now use Logic Vending to supply my coffee beans, the coffee is fantastic, my customers absolutely love it, and Logic Vending are happy to send you some to try if you want to try different coffees, Thanks again Richard for your help, and next day delivery is great especially when you suddenly realise how fast your coffee is selling.

3 października 2019
Opinia niezależna
Logo Logic Vending

Odpowiedź od Logic Vending

Thanks Sue for your lovely review.
The coffee really is fantastic and we are glad it is selling so well.

Oceniono na 5 z 5

Would absolutely recommend

Logic Vending helped guide my decision based on what I was looking for, without 'upselling' or bias.

Having been let down by another Company I increased my order with Logic Vending due to the respectable customer service I had received (prior to ordering any products)

My order, which consisted of a Coffee Machine and Water Station came on time and as expected.

The engineer who came to fit both machines was professional, knowledgable and incredibly helpful. I couldn't have asked for better service.

The quality of both products is also exceptional. I would absolutely recommend.

2 października 2019
Opinia niezależna
Logo Logic Vending

Odpowiedź od Logic Vending

Thank you Tim for your fantastic review. Your comments about the engineer will be past on to the logistics team manager. Thanks.

Oceniono na 5 z 5

Beans with good roast & flavour

I am not keen on flavoured coffee or very bitter dark roast as I love the flavour of coffee. I am finding it increasingly difficult to buy beans except online, despite the general increase in interest in coffee in the UK.
I came across Kokebi coffee online and found that they sell coffee that had the qualities I was looking for, flavourful medium roast 100% Arabica. The blend I chose to try was from Central America: Colombia-Cosa Rica-Brazil.
I had a discussion with the company on the cost of sending the coffee to the Isle of Mull and we worked out a delivery to my office in Edinburgh. Their assistance was prompt and very helpful.
Once I had the bag, I ground a small amount in a burr grinder. The ground coffee had a lovely perfume of honey coffee, not sweet or heavy. Once made into expresso, there was not much aroma. Sips of coffee were mildly bitter taste on tip of tongue, smooth, coffee flavour with slight roasted nut over tongue, then slight chocolate, lovely coffee finish. I find it a good roast for expresso and longer coffees. I have been drinking the coffee for a week and the taste continues to interest me. Not tried it with milk.

24 września 2019
Opinia niezależna
Logo Logic Vending

Odpowiedź od Logic Vending

Hi, We are glad the coffee arrived OK and that you enjoyed it. Thanks for the lovely review.

Oceniono na 4 z 5

Quick enough to sort our problems out…

Quick enough to sort our problems out at the start with some chemical problems that was due to our hard water.
Not a great fan of all the coffee milk and chocolate you send with the machine first of all we would’ve thought you would send all the good stuff to make sure the customer is fully satisfied now we have ordered all the good stuff and it is a lot better.

20 sierpnia 2019
Opinia niezależna
Oceniono na 5 z 5

Second time I have purchased from you

Second time I have purchased from you
as per the first occasion no problems everything was carrid out smoothly and efficiently, and machinery arrived on time in good order.
well done.

20 sierpnia 2019
Opinia niezależna
Logo Logic Vending

Odpowiedź od Logic Vending

Hi Frank, thank you for your fantastic review. We appreciate it.

Oceniono na 5 z 5

Excellent service

Excellent service
Quick and efficient 8 days from start to installation time.
The machine is excellent and just the right size for our venue and we had full training from the installation guy who explained everything to us.
Love it!!
Hopefully the after-service will be just as good

12 sierpnia 2019
Opinia niezależna
Logo Logic Vending

Odpowiedź od Logic Vending

Thanks Lynne for the great review.

Oceniono na 5 z 5

No pushy sales

From showing an interest in one of these machines,I have had contact with the same person throughout. No pushy sales , he went at my pace with the whole sale,discussing which product would suit my needs .
I have now had the machine installed and done to perfection,the installation guy was marvellous showing me the operation fully.
A really good company to deal with . Would highly recommend.
Thank you to the 2 people that sold and installed.

6 sierpnia 2019
Opinia niezależna
Logo Logic Vending

Odpowiedź od Logic Vending

Hi Lisa,

Thanks for the lovely review. Your comments regarding Mitchell (sales) and Alan (install) have been passed on to management. Thanks

Oceniono na 4 z 5

Great service

After the initial confusion with the spec of the machines we had a great experience using Logic Vending. Super speedy delivery of the machine, brilliant installations and training and continued support if needed. Defintiely would recommend.

5 sierpnia 2019
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service, the machine is great and the over all quality is great.
I would recommend this to any small office, the staff love it.

2 sierpnia 2019
Opinia niezależna
Oceniono na 1 z 5

Paid for the product and then waited…

Paid for the product and then waited over 1 week to get my installation date. Received the product with only half the coffee I was spose to get and half the cups and saucers. Spoke to them 1 week ago regarding this and still waiting to receive then rest of the items I paid for.

9 lipca 2019
Opinia niezależna
Logo Logic Vending

Odpowiedź od Logic Vending

Dear Scott, We are sorry you are unhappy with the week's wait for installation. Being as you are located in the highlands it was necessary to courier the machine to our installers in Northern Scotland and this added a couple of days to our normal lead times. The rest of the items have been sent and you should have received them. Our Director will also contact you personally to discuss.

Oceniono na 5 z 5

Excellent service and very easy company to work with

Really like the fact that you gave us the opportunity to try the coffee and use the machine in advance of deciding if we should go ahead of purchasing one. We ended up leasing 2 machines and it was a really easy transaction and both Richard and Mitchell were very helpful. I also really like the fact that they give you everything you need to start you off such as coffee and cups etc.

9 lipca 2019
Opinia niezależna
Logo Logic Vending

Odpowiedź od Logic Vending

Hi Linda, thanks for the review. Our goal is to make sure you have the correct machine and we are glad this was achieved and that Mitchell and Richard have been so helpful.

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