Jade was extremely helpful, providing me reassurance my water account has all been set up. She checked to ensure I could access my online account, which was very kind of her. She was professional and... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Today I had an issue and had to call Leep Utilities. A lovely lady named Lily picked up and she just did an extraordinary job to help me with everything I needed. My past experiences have not... Zobacz więcej
Reakcja na opinię
Just contacted the customer service team regarding my first bill from Leap after moving in to a new build property. Gemma (or Jemma) couldn't have been more helpful. Polite and professional, my query... Zobacz więcej
Reakcja na opinię
I got set up with Leep for my new build property very quickly and easily. My call was handled by Mike who was both friendly and efficient. I have only been in the new property for 2 weeks so it's ea... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Przedsiębiorstwo wodociągowe
- również w kategorii:
- Dostawca energii
Napisane przez firmę
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Dane kontaktowe
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Zjednoczone Królestwo
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Contacted Leep regarding a query with…
Contacted Leep regarding a query with my bill, spoke to Michelle who explained to me what the additional charges related to clearly and precisely. Great customer service by Michelle.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Steve
Thank you for taking the time to leave us a review. We're pleased to hear that Michelle was able to explain the additional charges on your bill clearly and precisely, helping to resolve your query. We'll be sure to pass on your kind feedback to her.
We appreciate your comments and are delighted that you received great customer service.
Have a great day!
Kelly
Odpowiedź od Leep Utilities
Good Morning
Thank you for your 5 star review, we really do appreciate you taking the time to leave this for us.
Many Thanks
Jo
Their system is absolutely works great
Their system is absolutely works great! Great customer service, I'm really happy, just in a couple of mins they find a great solution! Thanks agan and again..
4 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good Morning
Thank you for sharing your experience. We’re thrilled to hear that you’re happy with our service and that our team was able to find a solution for you so quickly. Your kind words mean a lot to us, and we truly appreciate your continued support. Thanks again! 😊
Enjoy your day
Jo
Awful
Since I moved last year I’ve tried to find out why my Water bill was based on an estimated rather than my actual usage. It’s only me and my child and I’ve been charged £100 per month! We never ever use that amount! I’ve tried to get this sorted for MONTHS. Always different people replied to my emails. Always replying with different answers even when I’ve sent them pictures of my meter readings. Awful experience. Super stressful and very unfair, this company only wants money. Last month a very nice lady called Deborah replied with a helpful email, kind of sort out my problem but I still think that £65 per month is a lot when comparing to family and friends with more people in their households paying at least £20 less Than I do.
26 maja 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning,
Thank you for sharing your experience. We’re genuinely sorry to hear about the difficulties you’ve faced in trying to resolve your billing concerns. We understand how upsetting it must be to receive estimated bills that you feel do not reflect your actual usage, particularly after repeatedly providing meter readings and seeking clarification.
We also apologise for the inconsistent responses you received, as we appreciate how confusing and frustrating that can be. While we’re pleased that Deborah was able to assist and make some progress, we recognise that you still have concerns about your ongoing charges.
Your feedback is important to us, and I would like the opportunity to review your account thoroughly to ensure everything is accurate and clearly explained, please can you email me at headofcustomerservices@leeputilities.co.uk with your details and I will get your account reviewed.
Many Thanks
Joanna
Great
I have been with this company for a year, their staff are always friendly and knowledgeable. Always answer quickly too. Spoke to Michelle today and she was wonderful and friendly!
3 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you’ve had such a positive experience with us over the past year. It’s wonderful to know that our team has consistently been friendly, knowledgeable, and responsive, and that Michelle provided such friendly and helpful service during your call today. We truly appreciate your continued support and kind words.
Enjoy your day
Jo
Deborah from Customer Service is super…
Deborah from Customer Service is super helpful. Fast and accurate. Thank you so much.
2 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Deborah provided such helpful, fast, and accurate support. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to her.
Enjoy your day
Jo
Great customer service
I don't often write a customer service review but I was so pleasantly surprised by the level of service I received when talking to Michelle at Leep, that I felt obliged to do so.
Michelle was very helpful and patient and helped me with every aspect of my call, I couldn't fault her level of service.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good Morning
Thank you for taking the time to share your feedback. We’re especially grateful that you chose to leave a review, and we’re delighted to hear that Michelle’s service made such a positive impression.
It’s wonderful to know that she was helpful, patient, and able to assist you with every aspect of your enquiry. Providing this level of support is exactly what we strive for, and we truly appreciate your kind words. We’ll be sure to pass your feedback on to Michelle.
Enjoy your day
Jo
Gemma was so patient and helpful
Gemma was so patient and helpful - she took the time to explain the billing system and how the new charges have affected me. Perfect customer service
1 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Gemma provided such patient and helpful support. It’s wonderful to know that she took the time to explain the billing system and how the new charges would affect you, ensuring everything was clear and easy to understand. We truly appreciate your kind words and will be sure to pass them on to her.
Enjoy your day
Jo
Good, friendly service
Got straight through. Really helpful and understanding, sorted out my request straight away. Thanks!
1 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you got through quickly and that our team was helpful and understanding in resolving your request straight away. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Very sensible helpful operator solved…
Very sensible helpful operator solved my issue very quickly.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that our advisor was helpful and able to resolve your issue quickly. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Good experience
I would like to share my very positive experience regarding Joanna from the Complaint Management Team.
She was extremely kind, friendly, and very helpful throughout the entire process, which allowed us to resolve the situation very quickly and smoothly. Joanna was approachable, supportive, and genuinely understanding, and I truly appreciated the way she handled everything professionally and compassionately.
Thankfully, our issue has now been resolved. She also offered us a very reasonable and financially manageable payment plan, for which I am extremely grateful.
Overall, I am absolutely satisfied with the service provided by Leep water and I would especially like to thank Joanna for all of her help and support.
27 maja 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Hi Erika
Thank you for your lovely review. I am so please I was able to help and resolve your issues and should you need anything at all going forward please do not hesitate to contact me.
Many Thanks
Joanna
I was really impressed with how quickly…
I was really impressed with how quickly Gemma responded and how efficiently she helped resolve the issue. I’d been paying a much higher direct debit than necessary, and Gemma promptly talked me through the options available going forward, as well as confirming a refund for the credit on my account.
22 maja 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Ami
Thank you so much for your lovely feedback. We’re really pleased to hear Gemma was able to resolve the issue quickly and clearly explain the options available to you. It’s great to know she could help reduce your direct debit and arrange the refund for the credit on your account. We’ll be sure to pass your kind comments on to Gemma.
Have a great day!
Kelly
Great service and very helpful on the…
Great service and very helpful on the phone
21 maja 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Leon
Thank you for your kind feedback! We're so pleased to hear that you received great service and found Will helpful on the phone. We really appreciate you taking the time to share your experience.
Have a great day!
Kelly
Great customer service, made the process easy
Easy process to open the account, the gentleman on the phone was polite and helpful, explained the meters readings cycle and all the other questions I had.
Webpage is easy to navigate.
21 maja 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Mrs Tudor
Thank you for your wonderful feedback! We're delighted to hear that the account opening process was easy and that our team member was polite, helpful, and able to answer all your questions clearly. It’s also great to know you’re finding our website easy to navigate. We truly appreciate you taking the time to share your experience!
Have a great day!
Kelly
Odpowiedź od Leep Utilities
Good morning Wesley
Thank you for your feedback! We're delighted to hear that Mike was very helpful in handling your query. We’ll be sure to pass along your kind comments to him.
Have a great day!
Kelly
Very nice lady on the phone
18 maja 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning James
Thank you for your lovely feedback. We’re delighted to hear that you had a positive experience and found Michelle friendly and helpful. We really appreciate you taking the time to share your comments.
Have a great day!
Kelly
Leep Utilities customer service
I made a query to Leep last week through email and they were very quick to respond and resolve my issue.
14 maja 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Lily
Thank you for your kind feedback. We’re pleased to hear that your issue was resolved quickly and that you had a positive experience with our email support team. We appreciate you taking the time to share your experience with Leep.
Have a great day
Kelly
After 7 phone calls and 6 emails Mike…
After 7 phone calls and 6 emails Mike was the only one who sorted my problem out and managed to get the bottom of it, thanks again Mike a credit to the company.
19 maja 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Kate
Thank you for your kind words. We’re sorry to hear it took several calls and emails to get the issue resolved, but we’re delighted that Mike was able to get to the bottom of it for you. We’ll be sure to pass your feedback on to him — he’ll really appreciate it. Thanks again for taking the time to share your experience.
Have a great day
Kelly
A great customer service experience
A great customer service experience, a young lady called Michelle, very helpful and knowledgeable.
Thank you.
18 maja 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Jon
Thank you for your kind words. We’re delighted to hear you had a great customer service experience. Michelle will be very pleased to know her helpful and knowledgeable support made such a positive impression. We truly appreciate your feedback and look forward to assisting you again in the future.
Have a great day
Kelly
Clear and helpful advice
I spoke to Michelle who was fabulous today on the call. She was able to explain my bill and usage and provided helpful tips on my usage and how to track this better. Sometimes all you need is a person to talk through something and it really made a difference to me as a customer. Thank you Michelle, plus I love that I share the same name as your grand daughter
13 maja 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Aurelija
Thank you so much for taking the time to share your experience. We’re delighted to hear that Michelle was able to help explain your bill and usage clearly, while also providing useful tips to help you track things more easily going forward.
We completely agree that sometimes having someone talk things through can make all the difference, and we’re so pleased Michelle was able to provide that support. We’ll be sure to pass along your lovely feedback to her — including the special connection over sharing the same name as her granddaughter!
Have a great day
Kelly
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