Just contacted the customer service team regarding my first bill from Leap after moving in to a new build property. Gemma (or Jemma) couldn't have been more helpful. Polite and professional, my query... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I got set up with Leep for my new build property very quickly and easily. My call was handled by Mike who was both friendly and efficient. I have only been in the new property for 2 weeks so it's ea... Zobacz więcej
I had quite a few queries that Sem resolved with great efficiency and care. All explanations were clear and I can confidently say that I now fully understand my bills and I am also happy with all... Zobacz więcej
Reakcja na opinię
I called Leep today for a bill issue . The girl i spoken with is Lily and she is amazing she understand my Problem and agreed to find a solution together. and she answer the phone also quickly. no pre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Przedsiębiorstwo wodociągowe
- również w kategorii:
- Dostawca energii
Napisane przez firmę
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Dane kontaktowe
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Zjednoczone Królestwo
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Called today spoke to Jade
Called today spoke to Jade, she was a great customer care representative very professional and efficient.
Overall Leep utilities is great with account settings and online access , great company to me.
30 października 2026
Opinia niezależna
Gemma has been an incredible help
Gemma has been an incredible help, and has been incredibly understanding with my situation! Thank you so much!
30 października 2026
Opinia niezależna
So far so good
I got set up with Leep for my new build property very quickly and easily. My call was handled by Mike who was both friendly and efficient.
I have only been in the new property for 2 weeks so it's early days but on this experience I give them a 5 star review mainly down to speed of response and Mike's handling of my call.
30 października 2026
Opinia niezależna
Great service!!!🌟🌟🌟🌟🌟
Spoke with Jade and she quickly sorted out my query ! Really lovely to speak to , thank you so much …. Great customer service 😊
29 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Jill
Thank you so much for your lovely feedback! We’re delighted to hear that Jade was able to resolve your query so quickly and provided such great customer service. We’ll be sure to pass on your kind words to her. 😊
Have a great evening
Kelly
A great first contact!
Just contacted the customer service team regarding my first bill from Leap after moving in to a new build property. Gemma (or Jemma) couldn't have been more helpful. Polite and professional, my query was dealt with in 5 mins or so. A good start to my ongoing relationship with Leap.
28 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Paul
Thank you for your lovely review! We’re delighted to hear that Gemma was so helpful and that your query was resolved quickly and professionally. We’ll be sure to pass on your kind words to her. Welcome to Leep, and we look forward to supporting you throughout your ongoing relationship with us!
Have a great day!
Kelly
really good
really good - sem was really helpful and sorted my issues out effectively!
28 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Afiqah
Thank you for your lovely feedback! We’re delighted to hear that Sem was so helpful and resolved your issues effectively. We’ll be sure to pass on your kind words. Thank you for choosing Leep!
Have a great day!
Kelly
Just spoke to Jsde from leep utility
Just spoke to Jsde from leep utility
Very pleased with her help .She answered my enquiry is few second and now I'm at ease with her answer about my water bill
28 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Onyx
Thank you for your lovely feedback! We’re delighted to hear that Jade was able to assist you so quickly and put your mind at ease regarding your water bill. We’ll be sure to pass on your kind words to her. Thank you for taking the time to share your experience!
Have a great evening!
Kelly
Sam was professional
Sam was professional, paid attention to my querry and gave me the right answers. I was very happy happy with the outcome.
28 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Ifeoma
Thank you for your lovely feedback! We’re delighted to hear that Sam provided you with professional and attentive service and answered all your queries clearly. It’s wonderful to know you were happy with the outcome. We’ll be sure to pass on your kind words to Sam. Thank you for choosing us!
Have a great evening!
Kelly
Professional
Professional, patient and immediate support. I am happy with the service.
27 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Gabi
Thank you for your kind feedback! We’re delighted to hear that you were happy with our service and appreciated our professional, patient, and prompt support. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Have a great evening!
Kelly
My query was dealt with quickly and…
My query was dealt with quickly and efficiently.
26 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good evening Steve
Thank you for your lovely feedback. We’re pleased to hear that your query was dealt with quickly and efficiently by Jade. We appreciate you taking the time to share your experience!
Have a great week!
Kelly
Great customer service Noah was very…
Great customer service Noah was very helpful
23 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Khubaib
Thank you for your lovely review! We're delighted to hear that Noah provided great customer service and was so helpful. We'll be sure to pass on your kind words to him. We really appreciate your feedback and hope to see you again soon!
Have a great day!
Kelly
Fast and easy
I had quite a few queries that Sem resolved with great efficiency and care. All explanations were clear and I can confidently say that I now fully understand my bills and I am also happy with all aspects of the service to date.
Sem answered all my questions and was very friendly throughout our conversation.
Thank you Sem, for making the process so easy!
23 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning
Thank you for your wonderful feedback! We're so pleased to hear that Sem was able to answer all your questions with care and efficiency, making everything clear and easy to understand. It's great to know you now feel confident with your bills and are happy with the service you've received. We'll be sure to pass your kind words on to Sem. Thank you for taking the time to share your experience!
Have a great day!
Kelly
Jamie was incredibly helpful
Jamie was incredibly helpful, knowledge, patient, understanding, polite, and professional, dealing with me. I am so very grateful for his time and consideration when managing setting up a new account, he made me feel at ease at a time when life can be a challenge. Sincerest of thanks and gratitude to Jamie.
22 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Fiona
Thank you so much for your lovely feedback. We’re delighted to hear that Jamie provided such helpful, patient, and professional support during the process of setting up your new account. We understand that life can be challenging at times, and it’s wonderful to know that Jamie’s kindness and understanding helped put you at ease. We’ll be sure to pass on your sincere thanks and kind words to Jamie. Thank you for taking the time to share your experience with us.
Have a great evening!
Kelly
Mike
Mike, thank you so much for dealing with my issue swiftly and professionally. i was in a panic, and there was no need to be, mike resolved the problem in seconds. thank you so much. made my day.
21 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Laura
Thank you so much for your lovely feedback! We’re delighted to hear that Mike was able to resolve your issue so quickly and put your mind at ease. We’ll be sure to pass on your kind words to him. It’s wonderful to know he made your day, and we really appreciate you taking the time to share your experience!
Have a great day!
Kelly
Odpowiedź od Leep Utilities
Good afternoon Javed
Thank you for your kind feedback! We’re delighted to hear you were happy with our service from Lily. We truly appreciate your support and look forward to serving you again soon.
Have a great evening!
Kelly
We had great conversation with Deborah…
We had great conversation with Deborah one of your colleagues very polite and informative.
20 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Sonia
Thank you for your lovely feedback! We’re delighted to hear that you had such a great conversation with Deborah. We’ll be sure to pass on your kind words to her. Thank you for taking the time to share your experience!
Have a great day!
Kelly
Lily was great
Lily was great! Very professional, she handled my request properly and answered my questions clearly.
20 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Elisa
Thank you for your kind feedback! We’re delighted to hear that Lily provided professional and helpful service. We truly appreciate you taking the time to share your experience and will be sure to pass your compliments on to her!
Have a great evening!
Kelly
I called Leep today for a bill issue
I called Leep today for a bill issue . The girl i spoken with is Lily and she is amazing she understand my Problem and agreed to find a solution together. and she answer the phone also quickly. no pressing so many button to speak to a human at the other end.
20 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Sankalpani
Thank you for sharing your experience! We’re delighted to hear that Lily was so helpful, understanding, and approachable. It’s great to know she listened to your concerns and worked with you to find a solution. We’re also pleased that you were able to reach a real person quickly without having to navigate through multiple options. Your feedback means a lot to us, and we’ll be sure to pass your kind words on to Lily!
Have a great evening!
Kelly
Muhammad was very helpful refunding a…
Muhammad was very helpful refunding a credit on my old account and setting up my new account.
19 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Kaylum
Thank you for your lovely feedback! We’re delighted to hear that Muhammad was able to help resolve the credit on your old account and make setting up your new account a smooth and easy process. We’ll be sure to pass on your kind words to Muhammad. Thank you for choosing us!
Have a great evening!
Kelly
Worked for me
Worked for me. Customer service was good when needed.
14 października 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Kyle
Thank you for your feedback! We're glad to hear everything worked well for you and that Gemma was there to help when needed. We appreciate your support!
Have a great day!
Kelly
Doświadczenie Trustpilot
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