Just contacted the customer service team regarding my first bill from Leap after moving in to a new build property. Gemma (or Jemma) couldn't have been more helpful. Polite and professional, my query... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I got set up with Leep for my new build property very quickly and easily. My call was handled by Mike who was both friendly and efficient. I have only been in the new property for 2 weeks so it's ea... Zobacz więcej
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I had quite a few queries that Sem resolved with great efficiency and care. All explanations were clear and I can confidently say that I now fully understand my bills and I am also happy with all... Zobacz więcej
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I called Leep today for a bill issue . The girl i spoken with is Lily and she is amazing she understand my Problem and agreed to find a solution together. and she answer the phone also quickly. no pre... Zobacz więcej
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Informacje dotyczące firmy
- Przedsiębiorstwo wodociągowe
- również w kategorii:
- Dostawca energii
Napisane przez firmę
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Dane kontaktowe
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Zjednoczone Królestwo
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Helpful and straightforward experience
I closed an account on a house I'd sold, gave a meter reading, paid the bill etc and Gemma who dealt with this was very helpful, professional and polite.
4 września 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Mr Wiskin
Thank you for your lovely feedback. We’re delighted to hear that Gemma was so helpful, professional and polite when assisting you with closing your account. We’ll be sure to pass your kind comments on to her. We really appreciate you taking the time to share your experience.
Have a great day!
Kelly
I’ve never had to deal with such an…
I’ve never had to deal with such an incompetent company before! Their customer service is appalling. They’re constantly making mistakes and I’m having to contact them and pretty much walk them through how to rectify their mistakes. They’ve been nothing but a headache for me recently. I am disabled and was accepted for the Watersure discount. I was owed a refund of around £240 and now they’ve wrongly recalculated it and are trying to deduct half. It’s taken me weeks upon weeks of stressful emails and phone calls to try and claw back what’s rightfully mine. I originally changed my payment date and they didn’t cancel the first payment, so then took 2 payments within 10 days of each other, totalling £216! I had to get the money back via my bank and was told by someone at Leep that they couldn’t stop it happening again their end and so I didn’t set up a new direct debit straight away. It seems they can’t control much their end. What CAN they do I wonder?! They wanted me to send my confidential bank details via an unencrypted email so that I could set up a new direct debit before they’d send me my money back. They told me it would be in my bank within 2 weeks. 2 weeks later there was no sign of it and I received an email stating the refund was rejected because I needed to send a photo of my water meter. Why that took them 2 weeks to request that, I’ll never know. Now of course, as I mentioned, they’ve ‘stolen’ half of it by mis-calculating the figure. Let’s face it, they don’t want to pay you the money you’re owed. They cling on to it and come up with new ways to stop you getting your refund. If only we could shop around and choose a decent water company…
22 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Hello
We’re very sorry to hear about the difficulties and frustration you’ve experienced. We understand how stressful it must have been to have to make repeated contact regarding your account, payments, Watersure assessment and refund.
We take the concerns you’ve raised seriously, particularly around the incorrect calculation and the delays in processing your refund. This is not the level of service we aim to provide, and we’re sorry that we’ve added to what has already been a difficult situation.
We’d like the opportunity to investigate this fully and make sure your account is reviewed and any outstanding issues are resolved. Please contact me FAO Kelly @ headofcustomerservices@leeputilities.co.uk with your account details so we can locate your case and look into this further.
Many thanks
Kelly
Clear and concise customer service…
Clear and concise customer service agent who was helpful and resolved all our issues promptly
4 września 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Mr Wood
Thank you for your positive feedback. We’re pleased to hear that our customer service agent was clear, helpful, and able to resolve all your issues promptly. We really appreciate you taking the time to share your experience.
Have a great day!
Kelly
Great service today
Great service today - really helpful and knowledgeable.
4 września 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Emma
Thank you so much for your lovely review! We’re delighted to hear you received great service and found our Jade helpful and knowledgeable. We really appreciate your kind words and hope to see you again soon!
Have a great weekend!
Kelly
Excellent service
My call was answered immediately, after the usual warning about abusing staff, and I was treated with courtesy and helpfulness. My request to reduce the proposed monthly charge was accepted without fuss and an acceptable compromise made. If only all business calls could be as helpful as this.
3 września 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Hugh
Thank you so much for your kind review. We’re delighted to hear that you received prompt, courteous and helpful service with Jade, and that we were able to reach an arrangement that worked for you. We really appreciate your feedback and are pleased we could make your experience a positive one.
Have a great day!
Kelly
Despite the administration mix up
Despite the administration mix up. Jade was very helpful in dealing with my query.
2 września 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Hello Rebecca,
We are sorry to read there has been a mix up. If there is anything outstanding, please do not hesitate to email the details over and we'll get right back to you. Please email headofcustomerservices@leeputilities.co.uk. We always want to learn from mistakes so we get it right next time.
We are pleased that Jade did a good job to support you. We'll make sure she sees your feedback for her. And we really appreciate you taking the time to share your feedback.
Enjoy your day Rebecca
Joanne.
Mike
Mike , the agent on the phone was really helpfull and we solve my problem in under 5 mins . Very good costumer service.
1 września 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Hello Mike. This is great news. We love that Mike was able to resolve your query so quickly in your call. We know he'll be so pleased to see your feedback. Thank you for taking the time to share your 5 star review - we really do appreciate.
Have a great day.
Joanne.
Refreshing experience
Refreshing experience. Gemma was very polite and professional. She was very understanding and sorted my issue out very quickly. Thank you
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Hello Samuel. We are so pleased to read your review this morning. Thank you so much for taking the time to share your experience. And we delighted Gemma got it spot on for you.
Have a great day and enjoy the bank holiday weekend.
Joanne.
Was happy to speak to Mike as he was…
Was happy to speak to Mike as he was very helpful today thank you again
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning John. We are happy that Mike has delivered a 5 star experience for you and we really appreciate you taking the time to share your comments. We know he'll be pleased when we share them with him. Have a great day.
Joanne.
Simple and quick
Called regarding a refund for a closed account being in credit, all sorted in ~5 minutes by an efficient/friendly employee called Jade
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Hello Jenson. Thank you so much for taking the time to share your experience. We are delighted Jade did such a good job for you and we'll make sure she sees your comments. Wishing you all the best in your new home.
Joanne.
Not returning money & Ignoring emails
I moved home 2 months ago and updated Leep as soon as I moved out, confirming no longer to pay bills. Had around £300 in credit.
Leep have ignored my emails and continue to charge me. The property has been vacated for 8+months and completely out of my ownership for 2. I've tried multiple times to reach out and still no responses.
Very disappointed and owed money!!! Still not resolved.
29 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Hello Jordan.
Thank you for taking the time to share your comments with us. I am sorry to read about your experience and we are working to put this right. I can see that your account has been closed down and we are waiting for some information to process your refund for you.
One of the team will be in contact today to get this resolved with you. Thank you again for bringing this to our attention, and we appreciate your patience.
Kind regards
Joanne.
Great On Call Customer Service
I have called on 24th Aug morning, Muhammed helped me to setup my account and it was easy to communicate with him. He not only helped me to activate my account but also helped me to setup direct debit. Process was smooth without hassles.. thanks..
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Hello Harsha. Welcome to Leep :-) We are delighted to hear you are all set up and really appreciate the comments for our Muhammed. We'll make sure he sees your comments. All the best in your new home. Have a great day. Joanne.
Noah provided great customer service…
Noah provided great customer service and helped me really quickly, explaining things really well!
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Hello. Thank you so much for your 5 star review. We are so pleased to read how well Noah supported you. We will make sure he sees your brilliant feedback. Have a great day and thanks again. Joanne.
Odpowiedź od Leep Utilities
Good afternoon
Thank you for your kind review! We’re so pleased to hear you received great service. 😊 We really appreciate your support.
Have a great evening!
Kelly
Gemma Is friendly and very helpfull
Gemma Is friendly and very helpfull, much appreciated.
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Mohammad
Thank you so much for your lovely review! We’re delighted to hear that Gemma was so friendly and helpful. We’ll be sure to pass on your kind words to her. 😊
Have a great evening
Kelly
Good Customer Service
Jemma who I spoke to today was helpful kind and professional
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning George
Thank you for your lovely review! We’re so pleased to hear that Jemma was helpful, kind, and professional. We’ll be sure to pass your kind words on to her. 😊
Have a great day!
Kelly
I called Leep and spoke to Will today…
I called Leep and spoke to Will today because I needed to set up an online account.
I wasn't sure why I needed to call and Will told me it was because I didn't have an email address linked to my account, which is why I was unable to set my account up online myself.
Will was helpful, friendly, efficient and was easy to understand because he spoke clearly. It ended up being a quick and easy phone call and I was pleasantly surprised.
Will also emailed me a leaflet which will help me locate my water meter.
Thank-you Will.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning
Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that Will was able to make the process quick, easy and straightforward for you. It’s great to know that he was friendly, helpful and clear in explaining why you needed to contact us, and that the information he provided about locating your water meter will be useful.
We’ll be sure to pass your kind comments on to Will. Thank you again for choosing Leep and for sharing your experience!
Have a great day!
Kelly
Mike was extremely helpful on the phone…
Mike was extremely helpful on the phone today with my questions ! I really like leep as a provider and think they are much better than Thames water who were my previous supplier. I would like them to get an app but it does not change my 5 ⭐️ review
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning
Thank you so much for your fantastic 5-star review! 🌟 We’re delighted to hear that Mike was able to help with your questions and that you’ve had such a positive experience with Leep. We really appreciate your feedback about an app too — we’ll be sure to pass that on to the team! 😊
Have a great day!
Kelly
Great Service on Multiple Occasions.
I have recently switched to Leep Utilities and the service from both Gemma and Mike has been extremely helpful in getting everything set up. Highly Recommend. Great at explaining everything clearly.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good evening Sean
Thank you so much for your fantastic review! We’re delighted to hear that Gemma and Mike were able to make the switch to Leep Utilities smooth and straightforward, and that they took the time to explain everything clearly. We’ll be sure to pass on your kind words to them. 😊
Have a great week!
Kelly
Really patient, professional operator
Really patient, professional operator who helped me set up by water account after recently moving into the area.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good evening Janice
Thank you for your lovely review! We’re so pleased to hear that our team was patient and professional, and that we could help get your water account set up smoothly after your move. We really appreciate your kind feedback and wish you all the best in your new home!
Have a great week!
Kelly
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