Just contacted the customer service team regarding my first bill from Leap after moving in to a new build property. Gemma (or Jemma) couldn't have been more helpful. Polite and professional, my query... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I got set up with Leep for my new build property very quickly and easily. My call was handled by Mike who was both friendly and efficient. I have only been in the new property for 2 weeks so it's ea... Zobacz więcej
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I had quite a few queries that Sem resolved with great efficiency and care. All explanations were clear and I can confidently say that I now fully understand my bills and I am also happy with all... Zobacz więcej
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I called Leep today for a bill issue . The girl i spoken with is Lily and she is amazing she understand my Problem and agreed to find a solution together. and she answer the phone also quickly. no pre... Zobacz więcej
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Informacje dotyczące firmy
- Przedsiębiorstwo wodociągowe
- również w kategorii:
- Dostawca energii
Napisane przez firmę
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Dane kontaktowe
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Zjednoczone Królestwo
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Doskonała
2 tys. recenzji
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Great help with setting up the account…
Great help with setting up the account and direct debit with Mike. Swift and quick
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Marian
Thank you for your lovely review! We’re delighted to hear that Mike was able to make setting up your account and Direct Debit swift and straightforward. We really appreciate your feedback!
Have a great evening!
Kelly
Great Service from Gemma
How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query and dealt with it quickly and efficiently. Leep clearly invest in recruiting people who can do the job unlike my experience of Anglian Water on another property. Well done Gemma & leep. Thank you
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Mrs C
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Gemma was able to help you quickly and efficiently, and that you had such a positive experience speaking with her.
We’ll be sure to pass your kind words on to Gemma — we know she’ll be thrilled to hear them. We really appreciate your feedback and are proud to have her as part of the team.
Have a great day!
Kelly
Member of staff Gemma was super…
Member of staff Gemma was super helpful. Answered all my questions.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Gemma was so helpful and was able to answer all of your questions. We'll be sure to pass on your kind words to her. We really appreciate your feedback and look forward to welcoming you again.
Have a great day!
Kelly
Hannah provided excellent customer…
Hannah provided excellent customer service sorting out my queries quickly and efficiently, very pleasant to talk to also
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning
Thank you for taking the time to leave such a lovely review!
We're so pleased to hear that Hannah was able to resolve your queries quickly and efficiently, while providing such friendly and pleasant service. We'll be sure to pass your kind words on to her—she'll really appreciate the recognition.
Thank you again for your feedback, and we look forward to assisting you whenever you need us.
Have a great day!
Kelly
I am newly back in the country and…
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely young man who explained everything and helped set up my account. He was clear, concise and charming, a very good customer facing asset.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Lynn
Thank you for taking the time to leave such a lovely review. Welcome back, and we hope you're settling into your new home.
We're delighted to hear that Will was able to explain everything clearly and help you get your account set up. Providing friendly, straightforward support is exactly what we aim for, and it's wonderful to know he made such a positive impression.
We'll be sure to pass your kind words on to him. Thank you again for your feedback, and if you need any further assistance, we're always here to help.
Have a great day!
Kelly
Great experience from start to finish-…
Great experience from start to finish- Muhammad was excellent and dealt with my enquiry really well.
Customer experience was excellent!!
Ali
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Alistair
Thank you for your wonderful feedback! We're delighted to hear you had a great experience from start to finish.
It's fantastic to know that Muhammed dealt with your enquiry so well and provided excellent service. We'll be sure to share your kind words with him—they'll mean a lot.
We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Have a great day!
Kelly
The call was answered promptly and…
The call was answered promptly and dealt with in a pleasant manner.
The end result was satisfactory.
Shirl
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Mrs Northcott
Thank you for taking the time to leave your feedback. We're pleased to hear that your call was answered promptly, that you found Muhammed pleasant, and that we were able to achieve a satisfactory outcome. We appreciate your support and look forward to assisting you again if you need us.
Have a great day!
Kelly
Great response from customer services
I have just spoken to the most helpful and kind member of your staff on the phone Hannah, she spoke clearly, was very warm and explained everything to me and sorted my account and the transfer to my new tenant with skill and patience, and helping me to make the outstanding payment. How refreshing to speak to someone so kind.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Heather
Thank you so much for taking the time to share your experience. We're delighted to hear that Hannah was able to help you with your account, the transfer to your new tenant, and your outstanding payment.
Your kind words about her warmth, patience, and clear communication mean a great deal, and we'll be sure to pass your feedback on to her. It's wonderful to know she made the process straightforward and left such a positive impression.
Thank you again for your lovely review, and we wish you all the best in your new home.
Have a great evening!
Kelly
Excellent customer service thank you
Excellent customer service thank you
1 lipca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Natalie
Thank you for your kind review! We're delighted to hear you received excellent customer service. We really appreciate your feedback and look forward to helping you again whenever you need us.
Have a great evening!
Kelly
Odpowiedź od Leep Utilities
Good afternoon Ashleigh
Thank you for your lovely review! We're delighted to hear you received great service from Gemma and really appreciate your recommendation. Your feedback means a lot to us, and we’re grateful for your support.
Have a great evening!
Kelly
Odpowiedź od Leep Utilities
Good afternoon Bee
Thank you for your kind review! We're delighted to hear that you received great customer service. We really appreciate your feedback and thank you for taking the time to share your experience.
Have a great evening!
Kelly
Amending my review
I have recently reviewed Leep and was impressed by their swift customer service and “resolving” an issue I had.
I am now amending my review. For context I live in a 1 bedroom flat.
I have lived there since November and they estimate that I have used nearly £500 in water since then.
I regret to inform them that I do not have an Olympic swimming pool in my front room and I do not shower for 17 hours at a time. My water consumption has to be limited to a degree as it all runs through a water softener system, that only stores so much water at a time.
Not long after my first issue had been “resolved”, I received an email that my direct debit would have to be tripled…
I emailed them with meter readings to try and work out why this figure was so high, and from my calculations, I’m using around £30 a month on water.
They have since tried to bill me £280 today, as well as £174 in February, which I paid.
I phoned today to enquire on where they are getting these numbers from and it turns out that they “estimated” my meter reading when I first moved in and cannot change it unless I give them the meter reading from November…
When I moved in, I was told that meter readings were submitted and taken care of, I live in a block of flats and the water meters are actually located in a service tunnel that I was unaware of, so I did not take my own meter reading until January when I was told about the location of this meter.
Now, unfortunately because I cannot travel back in time to November, I apparently have to trust their estimation and just pay it.
29 lipca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has become frustrating after your initial positive interaction with us.
We understand how concerning it must be to receive bills that don’t appear to reflect your actual water usage, and we appreciate you providing meter readings and additional information to help us investigate. We aim to ensure that accounts are billed accurately, and we’re sorry that this situation has caused you uncertainty.
We’d like the opportunity to look into this further and review the details of your account, including the estimated meter reading and the information provided. If you haven’t already done so, please contact our customer service team with your account details so we can investigate and work towards a resolution.
Thank you again for bringing this to our attention, and we appreciate your patience while we look into the matter.
Kind regards
Kelly
I contacted customer services regarding…
I contacted customer services regarding an issue with the incorrect registration of my meter. Muhammad handled my call professionally and courteously, listened to my concerns, and registered my issue. I am now waiting for the matter to be resolved.
27 lipca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Borys
Thank you for taking the time to leave us a review. We're pleased to hear that Muhammad handled your call professionally and courteously, listened to your concerns, and was able to register your issue.
We appreciate your patience while this matter is being resolved, and we hope to have everything sorted for you as quickly as possible. We'll be sure to pass your kind feedback on to Muhammad. Thank you again for your review.
Have a great evening!
Kelly
First contact with Leep and professionally handled by Jade
This was my first contact with Leep and I was pleasantly surprised by the way Jade professionally handled my questions. Registering was a very straightforward process and questions were handled in a clear, polite and easy to understand way.
28 lipca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Paul
Thank you for your wonderful review! We're delighted to hear that your first experience with us was such a positive one. It's great to know that Jade handled your questions professionally and made the registration process straightforward, with clear, polite, and easy-to-understand support.
We'll be sure to pass your kind feedback on to Jade. Thank you for taking the time to share your experience, and we look forward to continuing to support you.
Have a great evening!
Kelly
Muhammad was very helpful
Muhammad was very helpful, patient, and professional throughout the process. They clearly explained everything, addressed my concerns, and resolved my water bill issue efficiently. I really appreciated their friendly attitude and excellent customer service. Thank you for your support!
28 lipca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Hari
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Muhammad was helpful, patient, and professional throughout the process. It's great to know he took the time to explain everything clearly, address your concerns, and resolve your water bill issue efficiently.
We'll be sure to share your kind feedback with Muhammad. Thank you again for your support—we really appreciate it!
Have a great evening!
Kelly
Muhammad was really helpful and…
Muhammad was really helpful and efficient which allowed the process to be very smooth for me. Appreciate it a lot!
27 lipca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Marvin
Thank you for your wonderful review! We're so pleased to hear that Muhammad was helpful and efficient, making the process smooth and straightforward for you. We'll be sure to pass your kind words on to him.
Have a great evening!
Kelly
I would like to give a 5-star review to…
I would like to give a 5-star review to Gemma. After having a very disappointing experience with one of her colleagues previously, Gemma completely turned things around.
She was kind, polite, patient, and incredibly efficient. She resolve my issues successfully and she made the whole process stress-free.
Excellent customer service like Gemma’s is becoming increasingly rare, and she is a real credit to your team. Her hard work, professionalism, and dedication deserve to be recognised. I truly hope she receives a bonus or some form of recognition for the outstanding service she provides.
Thank you, Gemma, for restoring my confidence and delivering such an exceptional customer experience.
27 lipca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Diane
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that Gemma was able to turn your experience around and provide the kind, patient, and efficient service you deserved.
It's wonderful to know that she resolved your issues and made the process as stress-free as possible. Your comments about her professionalism, dedication, and the positive impact she had on your experience mean a great deal. We'll make sure your feedback is shared with Gemma and her manager, as recognition like this is always appreciated.
Thank you again for your kind words and for giving us the opportunity to restore your confidence. We truly value your feedback
Have a great evening!
Kelly
The staff Gemma was polite and was able…
The staff Gemma was polite and was able to manage the enquiries act accordingly.
24 lipca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Sharon
Thank you for taking the time to leave us a review. We're so pleased to hear that Gemma was polite and able to handle your enquiry efficiently. We'll be sure to pass your kind feedback on to her. We really appreciate your support.
Have a great evening!
Kelly
Excellent customer service
Excellent customer service, easy online account to use
Thank you
24 lipca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Kerry
Thank you for your lovely review! We're so pleased to hear you found our customer service excellent with Gemma and that our online account was easy to use. We really appreciate your feedback and are glad we could make managing your account straightforward.
Have a great evening!
Kelly
Odpowiedź od Leep Utilities
Good afternoon Sue
Thank you for your kind words! We're delighted to hear you had a great experience with our Deb. We appreciate your feedback and look forward to serving you again!
Have a great evening !
Kelly
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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