Jade was extremely helpful, providing me reassurance my water account has all been set up. She checked to ensure I could access my online account, which was very kind of her. She was professional and... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Today I had an issue and had to call Leep Utilities. A lovely lady named Lily picked up and she just did an extraordinary job to help me with everything I needed. My past experiences have not... Zobacz więcej
Reakcja na opinię
Just contacted the customer service team regarding my first bill from Leap after moving in to a new build property. Gemma (or Jemma) couldn't have been more helpful. Polite and professional, my query... Zobacz więcej
Reakcja na opinię
I got set up with Leep for my new build property very quickly and easily. My call was handled by Mike who was both friendly and efficient. I have only been in the new property for 2 weeks so it's ea... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Przedsiębiorstwo wodociągowe
- również w kategorii:
- Dostawca energii
Napisane przez firmę
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Dane kontaktowe
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Zjednoczone Królestwo
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful and frienldy
Very helpful and frienldy customer assistant, they answered to all my questions and set up my account in a few minutes.
29 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Lorenzo
Thank you for your wonderful review! We're delighted to hear that our customer support team was able to answer all your questions and get your account set up quickly. We appreciate your kind words and are always here if you need any further assistance. Welcome aboard!
Have a great day!
Kelly
Issue resolved once looked at Leep on trustpilot
If I could rate Leep Utilities a zero, I would. After being on hold for 20 minutes I finally got through to a very unhelpful agent.
There is currently a small charge on our account, that I wished to pay, we sent an email of consent over 2 weeks ago & today, they've claimed they've received nothing & have not allowed me to pay the bill - yes, I don't have permission to pay a bill! Any other utility company, you're given a bank account & a reference, you pay online. But Leep insist you call them or email them - we've done both & have provided the information & consent they requested & still don't have permission from them to pay a bill! Laughable & beyond any logic
Edit - Thanks for reading this review Leep and actioning it, after your message I received payment details & have cleared the balance. Review has been updated to 4* based on this interaction
29 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good evening Ash
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and apologise that your original email was not responded to, which understandably caused frustration and unnecessary delays.
We can confirm that we have received your email of consent and your account details have now been updated, a copy of your bill has been sent as requested. We appreciate that paying your account should have been a straightforward process, and we're sorry that this wasn't your experience.
Thank you for bringing this to our attention. We appreciate your patience while we resolved the issue and apologise again for the inconvenience caused.
Kind regards
Kelly
Great customer service
Great customer service. My issue was resolved within minutes.
26 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Em
Thank you for your wonderful feedback! We're delighted to hear that your issue was resolved within minutes and that you had a great customer service experience. We appreciate you taking the time to share your experience and look forward to helping you again whenever you need us.
Have a great day!
Kelly
Jade provided phenomenal customer…
Jade provided phenomenal customer service. Out of all the times I’ve called Leep, she was the only person who resolved my query within five minutes while also taking the time to listen to me.
Unlike my previous experiences, Jade genuinely treated me like a person. That level of care and empathy isn’t something you always receive in customer service. I went from feeling unhappy with Leep to actually liking the company again because of how she handled my call.
We need more people like Jade. She is a real credit to your team.
26 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Chelsea
Thank you so much for taking the time to share your experience. We're delighted to hear that Jade was able to resolve your query quickly while making you feel heard and valued.
Providing empathetic, personal service is exactly what we strive for, and it's wonderful to know that Jade's support changed your perception of Leep. We'll be sure to pass on your kind words and recognition—they'll mean a great deal to her.
Thank you again for your feedback and for giving us the opportunity to make things right.
Have a great day!
Kelly
I had to get in contact with Leep…
I had to get in contact with Leep Utilities about my bill. I spoke to a very nice lady called Gemma and she managed to get my bill sorted. She was very helpful and took her time to explain anything. It was a positive experience.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Amanda
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Gemma was able to help resolve your billing query and provide clear, helpful explanations throughout the process. We'll be sure to pass your kind words on to her—they'll mean a lot. We're pleased we could turn your enquiry into a positive experience, and thank you for choosing Leep Utilities.
Have a great day
Kelly
clowns - never reply
The worst customer service, fed up of multiple made promises that never get delivered. Hardest thing in the world to get them to do their actual job. Terrible company (sadly) to deal with - would give 0 stars if I could !!!
24 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Hello Chris
We're sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We take feedback like yours seriously and would appreciate the opportunity to investigate the issues you've raised and work towards a resolution. Please contact us at headofcustomerservices@leeputilities.co.uk FAO Kelly, so I may look into this matter further.
I liked how the employees work to help…
I liked how the employees work to help the clients. They are polite, calm, very communicative and I immediately felt they really want to help solve the problem. I have my positive experience of cooperation with them. Thank you all for your understanding.I
22 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Hello Olha
Thank you for your kind words and positive feedback. We are delighted to hear that you had a positive experience with Gemma team. Providing polite, attentive, and effective support is very important to us, and it's rewarding to know that our efforts made you feel understood and helped address your concerns. We truly appreciate your trust and cooperation, and we look forward to assisting you again whenever needed. Thank you for choosing us!
Have a great evening!
Kelly
Hannah at Leep utilities did a great job
Hannah at Leep utilities was extremely helpful I had been struggling to use the online portal to pay for my bill. She resolved the issue quickly and efficiently.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning
Thank you for taking the time to leave this review. We're delighted to hear that Hannah was able to help you resolve the issue with the online portal quickly and efficiently. We understand how frustrating payment difficulties can be, and it's great to know that Hannah provided the support you needed. We’ll be sure to pass your kind feedback on to her.
Have a great day
Kelly
Leap ahead with Leep Utilities
Gemma was of great help on the phone and pointed me in the right direction regarding my query. Great customer care.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Stuart
Thank you for your kind feedback. We're pleased to hear that Gemma was able to assist you and point you in the right direction regarding your query. Providing excellent customer care is very important to us, and it's wonderful to know that Gemma delivered a positive experience. We’ll be sure to share your comments with her.
Have a great day
Kelly
Called and spoke to Deborah
Called and spoke to Deborah, she was really professional but still friendly! I couldn't fault her phone manner or knowledge. Deborah is an asset to the team.
Thank you for making the process easy and stress free.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Samantha
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Deborah provided such a positive experience. It's great to know that her professionalism, friendly approach, and knowledge helped make the process easy and stress-free for you.
We'll be sure to pass your kind comments on to Deborah, who will be pleased to hear how much her support was appreciated. Feedback like yours means a lot to us, and we're proud to have team members who consistently deliver excellent service.
Thank you again for your feedback and for choosing Leep.
Have a great evening
Kelly
Quick, helpful and efficient
I wasn’t in a queue to speak with someone, they were really helpful and sorted what I needed in a few minutes.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Anna
Thank you for your feedback. We're pleased to hear you didn't have to wait in a queue and that Deborah was able to help you quickly and efficiently. We appreciate you taking the time to share your experience.
Have a great day
Kelly
Swift and very responsive kind and…
Swift and very responsive kind and helpful
15 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Michelle
Thank you for your lovely feedback. I'm pleased you found the service swift, responsive, kind, and helpful.
Have a great day
Kelly
Transfer Account due to wrong supplier
Had an issue with a wrong supplier so had to set up my account with Leep instead. Phone call went right through to a person (no AI agents or machines) and he sorted out everything within 5 minutes.
Really happy to see a company that makes it as easy as possible nowadays.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Sean
Thank you for taking the time to leave us a review. We're delighted to hear that Noah was able to quickly resolve the supplier issue and get your account set up smoothly.
Providing straightforward, personal support is something we take great pride in, so it's wonderful to know your experience reflected that. We appreciate your kind words and look forward to supporting you in the future.
Have a great evening
Kelly
Great experience calling Leep
I had a great experience calling Leep Utilities. I had to wait for a it but when Gemma picked up the call, she not only helped me answer my question but also offered to help me set up my account right away! She was very patient and pleasant. Thank you, Gemma. :)
12 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Ivanina
Thank you for your lovely review. We appreciate your patience while waiting to get through, and we're so pleased to hear that Gemma was able to answer your questions and help you get your account set up during the same call.
We'll be sure to pass on your kind words to Gemma—she'll be delighted to know she made such a positive impression. Thank you for choosing Leep Utilities, and we're always here if you need any further assistance.
Have a great evening
Kelly
Extra mile
Michelle was so warm, friendly and very professional. She went the extra mile, Amazing service.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Mervin
Thank you so much for your kind words! It was a pleasure assisting you. Michelle takes great pride in providing warm, professional service and always strives to go the extra mile for her clients. We're delighted to hear you had such a positive experience and truly appreciate your feedback.
Have a great day!
Kelly
I have just moved to a new build…
I have just moved to a new build property. Called to register and set up account. The customer service was great! Knew exactly what to do and had it set up in no time at all. Great experience
9 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Kara
Thank you for your wonderful feedback. We're delighted to hear that your account setup process was quick and straightforward, especially as you've just moved into a new build property. It's great to know that Hannah knew exactly how to help and made the experience so easy for you. We appreciate you taking the time to share your experience and look forward to continuing to support you in your new home.
Have a great day!
Kelly
Michelle at Leap Utilities was very…
Michelle at Leap Utilities was very polite, efficient and helpful. She gave me good advice and helped me with all my queries relating to billing. Great customer service.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Tim
Thank you for taking the time to leave such positive feedback. We're delighted to hear that Michelle provided polite, efficient, and helpful service. It's great to know that her advice and support with your billing queries made a positive difference to your experience. We'll be sure to pass on your kind comments to Michelle. Thank you for choosing Leep Utilities.
Have a great day!
Kelly
Michelle who was on the phone is very…
Michelle who was on the phone is very helpful and friendly. She sorted out my bills within 5 minutes!
9 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Ling
Thank you for your kind feedback! We're delighted to hear that Michelle was so helpful and friendly. We'll be sure to pass on your compliments to her. It's great to know she was able to resolve your billing query quickly and efficiently. We appreciate your support
Have a great evening!
Kelly
Deborah was really nice and…
Deborah was really nice and informative, I really appreciated the information she provided and the level of support that she provided. Thank you again, Deborah!
8 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Tania
Thank you for taking the time to share your feedback. We're delighted to hear that Deborah was able to provide you with helpful information and excellent support. We will be sure to pass on your kind words to her, and we're glad she made such a positive impression.
Have a great day!
Kelly
Very nice lady very helpful thank you
Very nice lady very helpful thank you
8 czerwca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Jentina
Thank you for your kind review. We're delighted to hear that you found Deborah helpful and that you had a positive experience. We really appreciate you taking the time to share your feedback.
Have a great day!
Kelly
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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