Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had an issue with stainless steel spade. Contacted K&S sending pictures of issue. Sent me gift voucher to cover cost and postage next day. Can not fault this company.
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We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... Zobacz więcej
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The customer service was great, they understood my problem straight away and were able to give me a prompt solution. I love the products and this make me more confident to buy again.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Dane kontaktowe
Zjednoczone Królestwo
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Doskonała
424 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Brilliant gardening equipment, long delivery times
Brilliant gardening equipment - cannot fault the quality (and beauty). Unfortunately very long wait on delivery times!
19 marca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy you love our gardening equipment's quality and beauty! We sincerely regret the delivery delay you experienced.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad we could help you quickly. Thank you for your positive feedback!
Thanks,
The K&S Team
Delivered on time
Delivered on time.
Strong and sturdy.
Will make our lives a lot easier, less mending and struggling to get up.
18 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear our product arrived on time and is sturdy. We're glad it will make your lives easier!
Thanks,
The K&S Team
It was an easy transaction and very…
It was an easy transaction and very swift response/delivery. Excellent quality products!
19 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you had an easy transaction and swift delivery! We appreciate your kind words about our product quality. Thank you for your feedback.
Thanks,
The K&S Team
Excellent products and service
Very impressed with the set of garden tools I purchased for my young grandson. The design, size and weight are perfect for small hands and the quality outstanding. Well packaged and speedy delivery.
10 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad to hear you are impressed with the garden tools for your grandson! It's wonderful that the design, size, and quality are perfect.
We appreciate your kind words about the packaging and delivery.
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad you enjoyed your experience. Thank you for your positive feedback!
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad you enjoyed your experience. We appreciate your positive feedback.
Thanks,
The K&S Team
The gardening tools were great but…
The gardening tools were great but their delivery service was not
14 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad you liked the tools. We are sorry the delivery was not great and are working to improve it.
Thanks,
The K&S Team
Excellent service
10 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
Thank you for your kind feedback, we’re so pleased to hear you had a great experience.
We’ll be sure to share your comments with the team, and we really appreciate you taking the time to leave a review.
Thanks,
The K&S Team
Easy ordering online.
Easy ordering online.
Quick delivery.
Long handled shears we’re great.
Sturdy and well made.
6 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy you found the online ordering easy and the delivery quick! We're glad our shears are great and well-made.
Thank you for your kind words!
The K&S Team
High quality goods and recycled…
High quality goods and recycled packaging... Well done!
10 maja 2026
Odpowiedź od Kent & Stowe
Hello
Thank you for taking the time to leave a review!
We're so glad you appreciate our goods and recycled packaging!
Thank you for your kind words.
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
Thank you for your kind feedback, we’re so pleased to hear you had a great experience with our customer service team.
We’ll be sure to share your comments with the team, and we really appreciate you taking the time to leave a review.
Thanks,
The K&S Team
Bought lawn edging iron thinking it was going to be good!
Bought lawn edging iron thinking it was bound to be good, I'm not sure why are all lawn edging device won't actually cut into my lawn without an enormous amount of effort, my old one, bought at a boot sale was brilliant, but eventually had to replace, now am looking for another one which will be more effective than this poorly designed Kent and Stowe edging iron, my other garden tools seem fine though.
29 maja 2026
Opinia niezależna
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
Please accept out apologies that you have encountered this issue with one of our Edging Irons.
All of our tools come with a guarantee, ranging from 5 - 20 years, depending on the tool. If any manufacturing faults appear during this time frame, we will look into replacing the item.
Can we please ask that you contact our customer service team with some images of the tool along with your full postal address so that we can look into this for you.
customerservice@kentandstowe.com
Thanks,
The K&s Team
Great product but delivery was…
Great product but delivery was dreadful…delivery took 13 days!!
15 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are truly sorry for the extended delivery time you experienced.
We can see that your order was despatched within 24hours of ordered and we would expect delivery to take place within 48 hours of this point. Your feedback will be passed to our courier team.
Thanks,
The K&S Team
Quality Control
I was impressed with the helpful and calm response to my issue. I had a quality control problem with a broken handle. The responder dealt with the issue with technical understanding. I asked if i could procure a replacement handle but after some back and forth emailing but was pleasantly surprised , once i had sent photos of the item to be offered a replacement in turn. So all good.
8 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience with our team and the resolution of your quality control issue.
Thank you for your kind words!
The K&S Team
Wonderful Customer Service and TOP…
Wonderful Customer Service and TOP quality product. It's not worth wasting time with other stuff - just buy one of these!
14 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so happy to hear you love our product and service! Thank you for your wonderful feedback and recommendation.
Thanks,
The K&S Team
Top quality item
This was a birthday present for my gardener son. He was very pleased and impressed to receive such a top quality item.
7 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear your son loved his birthday present and found it to be of top quality! Thank you for sharing this wonderful feedback.
Thanks,
The K&S Team
Not a good time to ask since my last…
Not a good time to ask since my last order has not arrived and no indication as to when it will. If there is no response soon then the there will ultimately be a serious negative review.
10 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We have looked into this for you and can see your order was delivered Tuesday 12th May.
Please can I ask that you reach out to our customer service team if there has been an issue with this delivery so that we can look into this further.
customerservice@kentandstowe.com
Thanks,
The K&S Team
Every part of the process from pre to…
Every part of the process from pre to actual purchase was easy to arrange delivery was quick and was tracked correctly
13 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear your purchase and delivery experience was easy and efficient.
Thank you for your wonderful feedback!
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We are so pleased you are happy with the quality and promptness of our service.
Thanks,
The K&S Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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