Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Had an issue with stainless steel spade. Contacted K&S sending pictures of issue. Sent me gift voucher to cover cost and postage next day. Can not fault this company.
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We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... Zobacz więcej
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The customer service was great, they understood my problem straight away and were able to give me a prompt solution. I love the products and this make me more confident to buy again.
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Informacje dotyczące firmy
Napisane przez firmę
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Dane kontaktowe
Zjednoczone Królestwo
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Doskonała
424 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service and quality product
Efficient order system and receipt of product. Hose quality appears excellent, very easy to handle and looks great.
Shame has no 90' coupling fitting to reel.
1 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear you're pleased with the hose quality and our efficient service! We appreciate your feedback regarding the 90-degree coupling fitting. We will certainly consider this for future improvements.
Thanks,
The K&S Team
Purchased there sure cut
Purchased there sure cut, adjustable height lawn edging shears. The top of the shears handles are so flimsy and flexible, each time you open the blades wide and make the cut. Your fingers get caught between the top of the handles, due to the handles crossing over. I guess it's my own fault for buying cheap Chinese product.
13 czerwca 2026
Opinia niezależna
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We’re sorry to hear about your experience with the Kent & Stowe SureCut Adjustable Lawn Edging Shears. This certainly isn’t the level of quality or comfort we expect from our products, and we appreciate you taking the time to share your feedback.
The issue you’ve described with the handles sounds unusual, and we’d really like to look into this further for you. Please contact our team directly at customerservice@kentandstowe.com so we can review this in more detail and help resolve the issue.
Thanks,
The K&S Team
Was the packaging appropriate?
I was quite disappointed when Evri, the carrier, failed on two deliveries. The third attempt was successful, but the driver alerted no one at the delivery address. The product is superb but the packaging was barely adequate. No wonder Evri returned two deliveries because the packaging was damaged and the product inside might have been damaged. We are talking here about a garden fork which rattled about in a far-too-large cardboard box.
Great product, very poor packaging. Think it through K&S. Hope this helps.
22 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with the quality of the product itself, but we’re sorry to learn that your delivery experience didn’t meet expectations. We completely understand how frustrating multiple delivery attempts and packaging concerns can be.
Your comments about the packaging are especially valuable, and we will make sure this is shared with the relevant teams for review. We are also sorry to hear about the issues experienced with the courier, as this is not the experience we aim to deliver.
Thank you again for your feedback, it really does help us improve.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad we could help. Thank you for your kind words!
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We're glad ordering was easy and you enjoyed our product.
Thanks,
The K&S Team
Fantastic customer service!
Unfortunately my Kent & Stowe spade fell apart on the welding line. I know it’s less than 4 years old and I couldn’t find my receipt. I called Kent & Stowe customer service who were brilliant. I emailed in pictures of the spade, its dimensions and the fault which they acknowledged straight away and then followed up with a second email with £45 of evouchers to enable me to replace the spade from their online shop. This is excellent customer service and it’s a brand I will remain loyal too and continue to buy into. I certainly recommend this brand!
9 czerwca 2026
Opinia niezależna
Odpowiedź od Kent & Stowe
Hello,
Thank you for leaving us a review.
We are so pleased to hear that our customer service team was able to assist you effectively. Your loyalty means a great deal to us, and we appreciate your recommendation. We are always here to help.
Thanks,
The K&S Team
The Rolls Royce of hose reels
27 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
“The Rolls Royce of hose reels” - we couldn’t ask for better feedback. We’re delighted you’re so pleased with the quality and performance.
Thanks,
The K&S Team
Prompt delivery
Prompt delivery. It would have been 5 stars except for the fact that a hanging loop was missing. I emailed customer services but have received a reply.
19 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We’re pleased to hear you were happy with the prompt delivery, but we’re sorry for any disappointment regarding the missing hanging loop.
We’ve checked our system and haven’t been able to locate your previous email, so we’re sorry if this wasn’t responded to as expected.
Just to clarify, our long-handled tools are not supplied with a hanging loop. However, many of them are designed with a hole at the top of the handle, allowing you to add your own cord or loop for convenient storage if you wish.
If there’s anything further we can help with, please do feel free to contact us, we’d be happy to assist.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you had a positive experience with our support team. We appreciate your kind words!
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time for leaving us a review.
We're glad you appreciate the product quality and secure packaging.
Thank you for your feedback!
The K&S Team
Fast and efficient
18 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so please you found our service fast and efficient.
Thanks,
The K&S Team
Fantastic customer service!
18 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased our customer service team were able to assist you. We will share your feedback with them.
Thanks,
The K&S Team
Long Lasting Products from K&S
This is our second direct purchase from Kent and Stowe. We love the metal spray gun as we do the metal fittings for the hose. It is so much improved from the ‘yellow’ equivalents. It is engineered to last and has so many convenient features. Very happy customer.
25 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear how much you appreciate the quality and features of your Kent and Stowe spray gun and hose fittings.
Thank you for sharing your positive experience with us!
The K&S Team
Excellent customer service
Previous delivery lost by Evri. Kent and Stowe were so helpful, efficient and promptly rectified the situation. I am most grateful. Thank you.
18 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad we could help resolve the delivery issue efficiently. Your gratitude means a lot to us.
Thank you for your kind words,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time toe leave us a review.
We appreciate your positive feedback on our products and website.
Thanks,
The K&S Team
Lack of clear instructions made the…
Lack of clear instructions made the assembly more difficult than it should have been. Once assembled it is excellent - a beautiful and efficient hose.
18 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. We appreciate your feedback on the assembly instructions.
We're delighted you find the hose excellent and beautiful once assembled. We'll review our instructions for clarity.
Thanks,
The K&S Team
Excellent product
Excellent product - exactly what I was looking for. Competitive price and speedy delivery.
18 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad you found exactly what you needed! We appreciate your kind words about our pricing and delivery.
Thanks,
The K&S Team
Customer service and a quality product
Such friendly help . Nothing too much trouble. I wish all customer service was as helpful . Thanks again
14 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear you had such a positive experience with our team. We truly appreciate your kind words!
Thanks,
The K&S Team
Dutch hoe and a shovel.
Bought a Dutch hoe and a shovel,hoe is good quality made from stainless steel and a nice thick handle,the shovel looks ok although the blade doesn't look as heavy duty as my inherited 70 year old shovel which this is replacing,but I'm sure it will see me out.
12 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear you're pleased with the Dutch hoe's quality! We appreciate you choosing our products and hope the shovel serves you well for many years to come.
Thank you for your positive feedback!
The K&S Team
Customer service
Customer service were responsive and polite. Dealt with my product query efficiently. I'm hoping the quality of my new tools are as good as the service!
12 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad our customer service team could assist you efficiently! We're confident our tools will meet your expectations for quality.
Thank you for your kind words!
The K&S Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.