Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Had an issue with stainless steel spade. Contacted K&S sending pictures of issue. Sent me gift voucher to cover cost and postage next day. Can not fault this company.
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We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... Zobacz więcej
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The customer service was great, they understood my problem straight away and were able to give me a prompt solution. I love the products and this make me more confident to buy again.
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Informacje dotyczące firmy
Napisane przez firmę
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Dane kontaktowe
Zjednoczone Królestwo
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Doskonała
424 recenzji
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Arrived quickly and well packed
Arrived quickly and well packed. Had purchased this product before for myself and was so impressed I have also now brought one as a gift. Very well made and lovely looking product.
8 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so pleased to hear you love our product so much that you purchased it as a gift! We appreciate your kind words about its quality and appearance.
Thanks,
The K&S Team
Little disappointed in delivery service…
Little disappointed in delivery service said 2/3days it was over 3weeks I under stand it wasn’t k&s but it was the delivery service they use,they did send a new product when they confirmed it was on way back apart from that would say good customer service. Thanks
2 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We’re sorry to hear the delivery took longer than expected. While your order was despatched promptly from our warehouse, it was unfortunately delayed within the courier network and returned to depot, which is not the experience we want for our customers.
As soon as this was confirmed, we arranged a replacement straight away and worked with the courier to get it moving as quickly as possible. We appreciate your patience while this was resolved, and we’re pleased that our team were able to support you and put things right.
Your feedback on the delivery service has been noted, and we will continue to raise these issues with our courier partners to help prevent this happening again.
Thanks,
The K&S Team
Fantastic products!
Really great tools and gloves, feel very sturdy. Quick delivery too. Very happy!
8 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you're happy with the sturdy tools and gloves, and our quick delivery! Thanks for your feedback.
Thanks,
The K&S Team
Great tool
The item we ordered arrived in excellent condition and was not overly packaged. The quality of the Kent and Stowe tools I’ve purchased to date are of exceptional quality. This item is no different.
8 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear your item arrived in excellent condition and that you appreciate the exceptional quality of our Kent and Stowe tools. Thank you for your positive feedback!
Thanks,
The K&S Team
Excellent customer service.
29 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We’re delighted to hear you’ve had such a positive experience with our customer service. Providing helpful and supportive service is really important to us, so it’s great to see this reflected in your feedback, thank you.
Thanks,
The K&S Team
Customer service is great
Customer service is great. I contacted them whilst my garden tool was still under guarantee, sent photos of the issue and was pleasantly surprised to be informed that a replacement would be dispatched immediately....what great service !
4 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience with our customer service and the quick resolution for your garden tool.
Thank you for sharing your kind feedback!
Thanks,
The K&S Team
Buy Kent and Stowe for the best quality gardening tools.
I purchased a fantastic pair of high quality loppers at a reasonable price. Would highly recommend buying gardening items from Kent and Stowe. No hassle to buy directly on line, and virtually all items seem to come with a good guarantee.
4 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your fantastic review.
We’re delighted to hear how pleased you are with your loppers and that you found them to be high quality and good value. It’s also great to know your online experience was straightforward and hassle-free.
Your recommendation means a great deal to us, and we’re pleased that our product guarantees have helped give you added confidence when choosing Kent & Stowe.
Thanks again for taking the time to share your experience, and we hope you continue to enjoy using our tools.
Thanks,
The K&S Team
Kent and Stowe is a company with a…
Kent and Stowe is a company with a reputation for offering good quality gardening tools. I wouldn't buy from anywhere else. Excellent.
28 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review.
We’re delighted to hear how highly you think of Kent & Stowe and that our reputation for quality has stood out to you, that’s exactly what we strive for with every product we design.
Your loyalty and recommendation mean a great deal to us, and we really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you're happy with our communication, fast delivery, and product!
Thank you for your feedback.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad you found our product excellent and well-made. We appreciate your kind words.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear you're happy with your order and its quick arrival! Thank you for your kind words.
Thanks,
The K&S Team
Very happy with the hose reel
Very happy with the hose reel. Product feels nice sturday and was easy to mount to the wall, The hose connecters are the best I have ever used. It would be nice if the wall mounts were stainless steel also rather than powder coated and a small improvement would be a lower bar wall mount to aide reeling it in when its fixed to the wall.
3 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your fantastic review, we’re really pleased to hear how happy you are with your hose reel.
It’s great to know you found it sturdy, easy to mount, and that the connectors stood out in particular – that’s exactly what we aim for when designing our products.
We also appreciate your thoughtful feedback on the wall mount and materials. Suggestions like this are really valuable and will be shared with our product team as we continue to look at ways to improve future designs.
Thanks again for taking the time to share your experience, and we hope you continue to enjoy using your hose reel.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We appreciate your kind words! We are delighted to know you are pleased.
Thanks,
The K&S Team
Everything was sorted out quickly…
Everything was sorted out quickly including the wrong item that was sent.
1 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're happy to hear we could quickly resolve the issue with your order. Thank you for your feedback!
Thanks,
The K&S Team
Delivery was prompt
Delivery was prompt. I am absolutely thrilled with the hose - so easy to use compared to my old plastic one
2 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear you're thrilled with your new hose and found it easy to use! We appreciate your positive feedback.
Thanks,
The K&S Team
Lovely staff to speak to and deal with
Lovely staff to speak to and deal with. Refund voucher was processed really quickly and new product is great
2 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear you had a positive experience with our team and love your new product! Thank you for your kind words.
Thanks,
The K&S Team
BRILLIANT QUALITY ITEMS AND TERRIFIC SERVICE
With an extensive range of products all quality items one can’t go wrong with any selection. Ordering and delivery is first class. I know their customer service is second to none. With 15 year guarantees on many items it’s almost too good to be true. Lovely garden tools buy with confidence
2 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear such wonderful feedback about our products and services.
Knowing you appreciate our quality items, ordering process, and customer service truly makes our day. Thank you for your confidence in us!
Thanks,
The K&S Team
We had a problem with a fork and after…
We had a problem with a fork and after contacting Kent & Stowe they replaced it free of charge.
Great after-sales service, we’d certainly use them again.
1 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad to hear we could resolve the issue with your fork and that you appreciate our after-sales service. Thank you for your kind words!
Thanks,
The K&S Team
I expected more from their spades
I expected more from their spades, as full-time gardeners we purchased 2 of these spades, which look to be beautiful tools. Unfortunately one has broken off cleanly at the weld between the handle and plate. The second spade handle has been made with a piece of wood with a sharp burr, and as it has aged for 6 months, is now sharp enough to catch the hand at times... Can't find the receipt for them so hopefully someone might be able to suggest how I can get a replacement from them?
15 czerwca 2026
Opinia niezależna
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. We’re really sorry to hear about your experience, particularly as full-time gardeners who rely on your tools day to day.
All Kent & Stowe tools are covered by our no-quibble guarantee, and we’d be very happy to look into this for you and arrange a suitable resolution.
To help us do this, we just need a few details:
- Images showing the full tool and close-ups of the issue
- A photo where the Kent & Stowe logo is visible
- Confirmation of the exact product (this can be from guarantee registration, receipt/invoice, or photos showing the full height of the tool)
Once we have this, we can assess and move things forward for you as quickly as possible.
Please send the details to customerservice@kentandstowe.com, and the team will take care of this for you.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you had a great experience with our watering can and quick delivery!
Thanks,
The K&S Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.