Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had an issue with stainless steel spade. Contacted K&S sending pictures of issue. Sent me gift voucher to cover cost and postage next day. Can not fault this company.
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We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... Zobacz więcej
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The customer service was great, they understood my problem straight away and were able to give me a prompt solution. I love the products and this make me more confident to buy again.
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Informacje dotyczące firmy
Napisane przez firmę
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Dane kontaktowe
Zjednoczone Królestwo
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Doskonała
424 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very good service with my replacement…
Very good service with my replacement item delivered securely and quickly.
23 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear that your replacement item was delivered securely and quickly. We appreciate you sharing your positive experience with us.
Thanks,
The K&S Team
Garden Fork
I had bought a fork in a garden centre and had no receipt and it became faulty after little use. I called and the issue was resolved by the end of the short call. I received a EGift card which included postage and ordered a new one. Very happy with customer service.
23 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us review.
We're so pleased to hear that our team was able to quickly resolve the issue with your fork. We're glad we could provide a satisfactory solution and that you're happy with our customer service.
Thank you for sharing your positive experience with us!
Thanks,
The K&S Team
Great customer service and quality…
Great customer service and quality products with great guarantee
16 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
Thank you for your fantastic review! We are so pleased to hear that you had a great experience with our customer service and are happy with the quality of our products and our guarantee.
We truly appreciate your feedback.
Thanks,
The K&S Team
Order never arrived
12 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
We are sorry to hear that your order has not arrived.
Having reviewed our records, it appears there has been an issue with the courier and the parcel is currently being returned to our warehouse. Unfortunately, we are not notified of these situations until the parcel has been processed back through our returns system.
As we have not received any direct contact regarding this order, we have not had the opportunity to investigate or resolve the issue sooner. If you would like us to help, please email customerservice@kentandstowe.com quoting your order number and we will be happy to arrange either a replacement or a full refund, depending on your preference.
We look forward to resolving this for you as quickly as possible.
Thanks,
The K&S Team
Excellent customer service as always
Excellent customer service as always. Good quality products. It’s a shame that you don’t have more products such as accessories besides gloves and hoses.
19 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review,
We're so happy to hear you appreciate our customer service and product quality!
We value your feedback regarding expanding our accessory selection beyond gloves and hoses. We are always looking to improve our offerings.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad to hear your goods arrived quickly and as described. We appreciate your positive feedback!
Thanks,
The K&S Team
The customer service were so very…
The customer service were so very helpful and resolved my issue promptly and efficiently.
19 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear our team was able to assist you promptly and efficiently. We appreciate your kind words!
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear you had such a positive experience with our product and company. Your recommendation means a lot to us!
Thanks,
The K&S Team
Very helpful advice on the website.
Very helpful advice on the website.
Products arrived quickly. Very pleased with them.
15 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear our website advice was helpful and that your products arrived quickly! We truly appreciate your positive feedback.
Thanks,
The K&S Team
Spade
Bought a spade; on the slightly more expensive side, but well worth it as it appears to be of very good quality. Arrived promptly.
16 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear you're pleased with the quality of your spade and its prompt arrival. We appreciate your positive feedback!
Thanks,
The K&S Team
this are wonderful garden gloves
this are wonderful garden gloves. I have the thermal and plain leather. I would not be buying another garden gloves products from other companies in the future just Kent & Stowe
15 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad to hear you love our garden gloves, both the thermal and plain leather! It's wonderful to know we've earned your loyalty. Thank you for your kind words.
Thanks,
The K&S Team
Order
Ordering what I wanted, availability and price was great.
However the process was let down by your choice of delivery company, who damaged the product and who took an age to advise us they had damaged the goods.
I then had to purchase another item elsewhere due to it being a birthday present.
Thank you to Kent and Stowe who quickly refunded me.
15 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We appreciate you sharing your experience. It is concerning to learn about the delivery issue and the damage to your item, especially given it was a birthday present. We are pleased to hear the refund was processed quickly. We are always working to improve our delivery process.
Thanks,
The K&S Team
Hard to tell how long these light…
Hard to tell how long these light weight tools will last. However they seem well made and are indeed very light.
No problem with delivery.
15 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We appreciate your feedback on the tools' durability and lightweight design. We're glad to know the delivery was smooth.
Thanks,
The K&S Team
I was very happy with the garden tools…
I was very happy with the garden tools I ordered from Kent & Stowe. The garden tools were very high quality. The service from Kent & Stowe was very efficient the tools were safely packed and dispatched quickly.
8 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear you were happy with your garden tools!
It's wonderful that you found the quality high and our service efficient. We appreciate your kind words about the safe packing and quick despatch.
Thanks,
The K&S Team
Delivered on time a Good Solid Product
Delivered on time a Good Solid Product
(Tree Planting Spade)
14 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear you received your order promptly and are happy with the Carbon Steel Planting Spade.
Thanks,
The K&S Team
Good quality and at a reasonable price
Good quality and at a reasonable price. Pleased with my purchase.
15 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear you are happy with your purchase. Thank you for your kind words!
Thanks,
The K&S Team
Great customer service but in this…
Great customer service but in this email you have spelt my name wrong, so 1 star 😱
10 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
We’re really pleased to hear that you found our customer service helpful, although I’m sorry that we misspelled your name in our email, that’s certainly not the level of attention to detail we aim for.
We’ve now updated our system to ensure this is corrected for any future communication.
While we understand your frustration, we’re glad we were able to resolve your enquiry and provide support, including arranging your vouchers.
Thanks,
The K&S Team
Excellent customer sevice
I reached out to Kent and Stoweas my trusted garden spade had broken.
The customer services agent Cathy was amazing, having seen the photos I sent,she arranged for some vouchers to be sent to me to the value of a new spade plus delivery costs and I had my new spade within a week of first speaking to her.
Thank you to her, Westland and Kent and Stowe for excellent customer service!
10 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience with our customer service team and that we could resolve the issue with your garden spade so promptly.
Thank you for sharing your kind words.
The K&S Team
Very professional from start to finish
8 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience with us.
Thanks,
The K&S Team
The perfect size
Very quick delivery. Well packed. Perfect size for me. Neighbours have passed comments on looks and use by users who have not got the strength and ability to use large heavy spades, forks etc.
8 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience with the quick delivery and well-packed item. It's wonderful that it's the perfect size and that your neighbors have noticed its benefits for those with less strength. Thank you for your kind words!
Thanks,
The K&S Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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