Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Had an issue with stainless steel spade. Contacted K&S sending pictures of issue. Sent me gift voucher to cover cost and postage next day. Can not fault this company.
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We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... Zobacz więcej
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The customer service was great, they understood my problem straight away and were able to give me a prompt solution. I love the products and this make me more confident to buy again.
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Informacje dotyczące firmy
Napisane przez firmę
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Dane kontaktowe
Zjednoczone Królestwo
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Doskonała
424 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quality product and company…
Delivery delay quickly resolved and gloves are excellent quality
6 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that the delivery issue was quickly resolved and that you are pleased with the excellent quality of the gloves. We appreciate you sharing your positive experience with us.
Thanks,
The K&S Team
Well designed garden tools
My order was delivered very promptly.
The garden tools were all very well made & perfect for the jobs they were designed for. I particularly liked the adjustable shears which enable one hand working.
Very sharp. Makes light work of trimming shrubs.
3 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We are so pleased to hear that your order arrived promptly and that our garden tools are perfect for your needs!
We are especially glad you appreciate the adjustable shears and their sharpness for trimming shrubs. Thank you for your wonderful feedback!
Thanks,
The K&S Team
Excellent hand tools
Excellent company, lovely high quality tools. I bought both adult and child size hand tools. I particularly love that the kids tool sets are of the same high quality as the adult ones - excellent value for money when you have a preschooler who helps in the garden almost every day. My only complaint is that I just wish you had a delivery option other than Evri! I'm happy to pay extra to have my parcels delivered by a more reputable courier.
29 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear that you and your preschooler are enjoying our high-quality tools! It's wonderful to know they're getting so much use in the garden. We truly appreciate your positive feedback on the value for money.
We also understand your concerns regarding our delivery options. We are actively reviewing our courier partnerships to ensure we provide the best possible service for all our customers. Your feedback is incredibly valuable as we consider future improvements to our shipping choices. Thank you for sharing your experience with us.
Thanks,
The K&S Team
Prompt delivery of my order
Prompt delivery of my order. Shears look good though I have yet to use them.
29 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad to hear your order arrived promptly and that the shears look great! We hope they serve you well.
Thanks,
The K&S Team
I bought a galvanised steel watering…
I bought a galvanised steel watering can that comes with a five year guarantee as a present for my partner. After two years the base has hole in it through rust after contacting the customer service department I was told because I use a water butt with rain water the guarantee is not offered. Very disappointed given the price of the watering can.
15 lipca 2026
Opinia niezależna
Odpowiedź od Kent & Stowe
Hello,
We're sorry to hear you were disappointed with your Kent & Stowe Watering Can.
After reviewing the information and photographs provided, we found the corrosion visible was consistent with deterioration that can occur over time in galvanised steel products during normal use, rather than a manufacturing fault.
We would also like to clarify that this watering can is not supplied with a 5-year guarantee. Manufacturing faults are covered by a standard 12 month manufacturer's warranty, however the watering can was over two years old at the time of claim.
During our correspondence, we provided information about factors that can contribute to corrosion in galvanised steel, including prolonged exposure to moisture and the use of collected rainwater. This information was intended to explain the assessment of the product and was not the reason the claim was declined.
We appreciate this was not the outcome you were hoping for and are sorry for the disappointment caused.
Thanks,
The K&S Team
Excellent product and helpful customer…
Excellent product and helpful customer service staff
3 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We are so pleased to hear that you are happy with our product and that our customer service team was helpful. We truly appreciate your kind words.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We're so happy to hear you appreciate the product's lightweight design, strength, and style. Thank you for your wonderful feedback!
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We're so glad to hear that our tools met your expectations for fair pricing and quick delivery. Thank you for your positive feedback!
Thanks,
The K&S Team
Great quality
Fast response to sales query, Quick delivery and the secateurs are a joy to use, Unlike my Felcos they don't get loose or jam.
2 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We are so pleased to hear about your positive experience with our sales team and the prompt delivery. We're especially glad our secateurs are a joy to use and perform so well for you!
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We're so glad to hear our prompt delivery and helpful tools met your expectations! We appreciate your positive feedback.
Thanks,
The K&S Team
It was for nice and she great quality product loves it…
It was for nice and she loves it compared to our old ‘standard’ hoe
1 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We are so happy to hear that your new hoe is a hit and that it's a great improvement over your previous one. We appreciate you sharing your positive experience with us.
Thanks,
The K&S Team
Nice to have a quality product!
24 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
We are so happy to hear you are pleased with the quality of our product! Thank you for taking the time to share your positive experience.
Thanks,
The K&S Team
Excellent customer service
30 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear that you had such a positive experience with our customer service. Thank you for sharing your kind words!
Thanks,
The K&S Team
Outstanding Warranty Support From Kent & Stowe
I recently had my carbon steel digging spade snap where the handle meets the socket, so I contacted Kent & Stowe with my proof of purchase and a few photos to check whether it was covered under their 10‑year warranty. I wasn’t expecting much — maybe a generic reply at best.
Instead, within ten minutes a real person responded, reassured me that the claim was fully covered, and issued vouchers for the full value of the spade at its current listing price, plus a postage voucher. It couldn’t have been smoother.
I’m genuinely glad I chose Kent & Stowe for all my gardening tools. Up until now I’ve never needed to use the warranty, but after this experience I feel completely confident that if anything ever goes wrong, I’ll be looked after by a company that truly stands behind its products and its warranty.
Brilliant service — replacement spade already ordered and on its way.
13 lipca 2026
Opinia niezależna
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are truly delighted to hear about your positive experience with our warranty service. It is wonderful to know that our team was able to assist you promptly and efficiently when your carbon steel digging spade encountered an issue.
We always aim to ensure our customers feel confident and well-supported, and we are so pleased that we met your expectations.
Thank you for trusting us with your gardening tools; we appreciate your kind words and continued loyalty.
Thanks,
The K&S Team
top class customer service.
30 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear that you had such a positive experience with our customer service. Thank you for sharing your kind words!
Thanks,
The K&S Team
Lovely Quality built to last products
Lovely Quality built to last products, I bought the heritage green metal watering can and a spray head for the garden hose which were a great asset to my garden and will last for years .
22 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review!
We are so pleased to hear that you are happy with the quality of our products, especially your heritage green metal watering can and garden hose spray head. It's great to know they are a valuable addition to your garden and will last for many years to come.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad to hear you are happy with the quality of our products and that they arrived on time. We appreciate your positive feedback!
Thanks,
The K&S Team
The item purchased was superb and the…
The item purchased was superb and the delivery was on time and a very pleasant experience as a helpful and friendly service was was much appreciated. Thank you
29 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear that you had such a positive experience with your recent purchase and our delivery service. Your kind words about our helpful and friendly service are truly appreciated.
Thank you for your wonderful feedback!
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We are so pleased to hear that you were happy with both the speed of delivery and the quality of the item you received.
Thanks,
The K&S Team
Kent & Stowe replaced a standard…
Kent & Stowe replaced a standard digging spade that had fractured at the joint between the ash handle and the steel collar of the spade. I didn't have the original receipt as it was several years old.
Having sent a photo of the broken item , they said they would replace the spade as new.
A first class response, and very helpful staff.
24 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review,
We are so pleased to hear about your positive experience with our customer service and the replacement of your digging spade. It's wonderful to know that our team was helpful and that we could provide a first-class response, even without the original receipt.
We truly appreciate you sharing your feedback!
Thanks,
The K&S Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.