Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Had an issue with stainless steel spade. Contacted K&S sending pictures of issue. Sent me gift voucher to cover cost and postage next day. Can not fault this company.
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We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... Zobacz więcej
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The customer service was great, they understood my problem straight away and were able to give me a prompt solution. I love the products and this make me more confident to buy again.
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Informacje dotyczące firmy
Napisane przez firmę
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Dane kontaktowe
Zjednoczone Królestwo
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Doskonała
424 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Exactly the tool I needed to cut back…
Exactly the tool I needed to cut back the climbing roses. The box was smaller than I expected but the pruner was the right length and weight for me with it's obvious robustness.
6 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We're so glad to hear our pruner was the perfect tool for your climbing roses! We appreciate your positive feedback on its length, weight, and robustness. Thank you for sharing your experience.
Thanks,
The K&S Team
Garden Fork Replacement
My garden fork was replaced FoC under guarantee, however when the fork arrived it was the wrong size. I emailed asking what was the best course of action to resolve this but unfortunately still outstanding a response
Kind Regards
Alistair
9 lipca 2026
Odpowiedź od Kent & Stowe
Hi Alistair,
Thank you for your review.
We're sorry to hear that you were disappointed following your guarantee claim.
Having reviewed your case, we can see that we responded directly under ticket #449977 to explain the situation and the options available. The voucher issued was intended to cover the cost of the like-for-like replacement fork originally identified during the claim process. The item subsequently ordered differs from the original product, which is why the dimensions were not as expected.
We've provided details of how we can help resolve this and would be happy to assist further should you wish to proceed.
Kind regards,
The K&S Team
Dealt very efficiently with my problem…
Dealt very efficiently with my problem and solved it!
3 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We're truly happy we could efficiently resolve your problem. Thank you for your kind words!
Thanks,
The K&S Team
Was disappointed that the spade shaft…
Was disappointed that the spade shaft broke but absolutely delighted by the service and replacement. Quality wins. Thank you.
10 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We are truly grateful for your kind words and appreciate you highlighting our service. We're glad we could resolve the issue with the spade shaft to your satisfaction. Your feedback on our quality is very encouraging.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that you were pleased with both our swift delivery and the quality of our products.
Thanks,
The K&S Team
Beautiful, quality product
When the product finally arrived I was delighted with the quality. Just what I’d wanted. There was an issue with delivery which is not surprising as it was EVRI which I have found to be unreliable in the past. In contacting the company they were very helpful. If it had arrived on time it would have been 5 stars. It lost a star due to EVRI
8 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We're so pleased to hear you're delighted with the quality of your product! We understand your frustration regarding the delivery experience and appreciate you acknowledging our team's helpfulness when you contacted us. We are always working to improve our delivery processes.
Thanks,
The K&S Team
Good quality products at reasonable…
Good quality products at reasonable prices
Though I wish they didn’t use Ervi as their courier as they are unreliable
8 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad you appreciate our product quality and pricing. We understand your concerns about courier reliability and are actively reviewing our delivery partners to improve our service.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your excellent customer service experience. We truly appreciate your kind words!
Thanks,
The K&S Team
Great product
Great product. Well made, handle doesn’t look like it will fall off anytime soon
8 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your fantastic review.
We are delighted to hear that you are pleased with your 9L Forest Green Metal Watering Can. Quality and durability are at the heart of the Kent & Stowe range, so it's especially rewarding to hear that the construction and handle have given you confidence that it will stand up to regular use in the garden.
We really appreciate you taking the time to share your feedback and hope your watering can provides many years of reliable service.
Thank you for choosing Kent & Stowe.
Thanks,
The K&S Team
Quality product
Easy and straight forward to order.Hosereel is sturdy ,connectors and spraygun are of excellent quality. Swift delivery . Very pleased .
8 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your fantastic review.
We are delighted to hear that you found the ordering process straightforward and that you are pleased with the quality of your Metal Hose Reel Set. It's especially great to hear your feedback on the reel, connectors and spray gun, as these are all designed to provide reliable performance season after season.
We're also pleased that your order arrived promptly and that the product has met your expectations.
Thank you for choosing Kent & Stowe and for taking the time to share your experience.
Thanks,
The K&S Team
I posted about a damaged watering can…
I posted about a damaged watering can and hadn’t heard anything just an automated response.So I posted a one star review. An hour later I received an email confirming a replacement was being sent . I take it all back ! Thank You Kent and Stowe !
21 lipca 2026
Opinia niezależna
Odpowiedź od Kent & Stowe
Hello,
Thank you for updating your review.
We are very sorry that your original email was overlooked, but we're pleased we were able to resolve the issue and arrange a replacement for you as quickly as possible once it was identified.
We really appreciate you taking the time to come back and share your updated experience, and we're grateful for your patience and understanding.
We hope you enjoy using your new watering can.
Thanks,
The K&S Team
K&S live up to their reputation
K&S have a great reputation and fully deserve it. My most recent experience was a claim under a guarantee. They were transparent, asked the right questions and responded when full situation was known. They provide excellent customer service and have top quality products.
8 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We are so pleased to hear about your positive experience with us, especially regarding your recent guarantee claim. We truly appreciate you recognising our transparency and the quality of our products and service. Thank you for your wonderful feedback!
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave your review.
We're sorry to hear that the Long Handled Weeding Knife did not meet your expectations. This tool is designed specifically for removing weeds from narrow gaps, such as between paving slabs, and for reaching deep enough to remove roots from tap-rooted weeds.
As we are keen to understand where our products may not be meeting customers' needs, we would be interested to hear more about the task you were using the tool for and what you felt it was unable to achieve.
We understand you have previously spoken with our Customer Service Team regarding a return. If the tool remains unused and is in its original packaging, you are still within the returns period and may return it to us for a refund. As advised, we do not currently offer a collection service, so the return would need to be arranged directly with a courier of your choice. Once received and inspected, we would be happy to process the refund.
If you would like to discuss this further, please contact our Customer Service Team who will be happy to assist.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We're so happy to hear you're pleased with the quality and received prompt service. We appreciate your positive feedback!
Thanks,
The K&S Team
Lawn shears replacement
I have just received a replacement set of lawn shears from Kent & Stowe- thank you.
The original set were faulty but swiftly replaced by Kent & Stowe. I am pleased to report the new pair work wonderfully.
6 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We are so pleased to hear that your replacement lawn shears are working wonderfully!
We always aim for complete customer satisfaction, and we appreciate you letting us know about your positive experience with our swift replacement process. Thank you for your kind feedback.
Thanks,
The K&S Team
Beautifully crafted hoes
Received our order of beautifully crafted Kent & Stowe Stainless Steel Long Handled Dutch Hoe & Stainless Steel Oscillating Hoe. Both items do a great job but especially the oscillating hoe as no weed will escape!
29 czerwca 2026
Odpowiedź od Kent & Stowe
Hello,
We're so happy to hear you're enjoying your Kent & Stowe hoes!
It's wonderful to know they're doing a great job, especially the oscillating hoe for tackling those weeds. We appreciate your positive feedback.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We're so happy to hear you love our products and that they arrived well-packaged. We appreciate you recognizing the great quality of our garden tools.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We're so glad you enjoyed our product and fast delivery! Thank you for your kind words.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We truly appreciate you taking the time to share your positive experience. It's wonderful to hear that you were pleased with both our service and the quality of our products. Thank you for your kind words!
Thanks,
The K&S Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.