Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Had an issue with stainless steel spade. Contacted K&S sending pictures of issue. Sent me gift voucher to cover cost and postage next day. Can not fault this company.
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We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... Zobacz więcej
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The customer service was great, they understood my problem straight away and were able to give me a prompt solution. I love the products and this make me more confident to buy again.
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Informacje dotyczące firmy
Napisane przez firmę
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Dane kontaktowe
Zjednoczone Królestwo
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Doskonała
424 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent customer service
14 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your 5-star review.
We are delighted to hear that you received excellent customer service. Providing helpful advice and support is something we take great pride in, so it is wonderful to know that your experience reflected this.
Thank you for choosing Kent & Stowe. We hope you continue to enjoy our products for many years to come.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We're so happy to hear you had such a positive experience with our customer service and prompt delivery. Thank you for your wonderful feedback!
Thanks,
The K&S Team
Very good replacement product for one…
Very good replacement product for one that broke.
20 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave such a positive review. We're so glad to hear that our replacement product met your expectations and served as a great substitute for the broken one.
Thanks,
The K&S Team
Great customer service after I made a…
Great customer service after I made a claim using their 15 year guarantee after the wooden shaft snapped whilst using it correctly to aerate a historically poor grass growing area of my lawn which has a hard clay like substrata. No fuss, no quibble with a replacement sent.
21 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for sharing your positive experience with us!
We're delighted to hear that our 15-year guarantee provided the peace of mind you deserve and that we could swiftly resolve the issue with a replacement. It's great to know our customer service met your expectations.
Thanks,
The K&S Team
Thank you Kent & Stowe
A replacement pair of new garden shears were made available and shipped to my home promptly and without quibble after providing images of the existing pair which were under guarantee.
Hugely impressed with Kent & Stowes customer car team and will buy their products in future.
A big "thank you," Richard
20 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We are so pleased to hear that our team was able to assist you promptly with a replacement for your garden shears.
It's wonderful to know that you were impressed with our customer care and that you plan to purchase our products again in the future. We truly appreciate your kind words and your continued support.
Thanks,
The K&S Team
A good buy
I purchased a Kent and Stowe hose spray gun, very impressed with it. I purchased it from Screwfix. I have Osteoarthritis in my hands and it is much easier to use than the plastic ones. And it has a 5 year guarantee.
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear our Kent and Stowe hose spray gun is making gardening easier for you, especially with your osteoarthritis. We appreciate you sharing your positive experience with us!
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We are so happy to hear you enjoyed our fast delivery and service! Thank you for your wonderful feedback.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We are so pleased to hear that you are happy with the quality and appearance of our product, and that it arrived quickly.
Thanks,
The K&S Team
Garden scissors just what I wanted
Garden scissors just what I wanted. Product is hard to find in shops so was pleased to find them online from Kent and Stowe. Order arrived promptly.
21 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We're so happy to hear that our garden scissors were just what you were looking for and that they arrived promptly! We appreciate your kind words.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We are so glad you are happy with the product! We understand your frustration regarding the delivery speed and are always working to improve our services.
Thanks,
The K&S Team
First Class Kent & Stowe
I love the digging spade but it split and after contacting Kent & Stowe I had a very positive experience and a replacement arrived within 48 hours. I was given gift vouchers for the cost and postage and these worked first time with dispatch being rapid.
An amazing customer service and this company is first class
I love the spade as it is do sharp
20 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We are delighted to hear about your positive experience with our customer service and the swift resolution of your spade issue.
It's wonderful to know that you are enjoying the sharpness of your spade. We truly appreciate your kind words and your continued support. Thank you for sharing your feedback.
Thanks,
The K&S Team
Very quick to arrive through post.
13 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're pleased to hear your item arrived quickly. We appreciate your feedback.
Thanks,
The K&S Team
Really good customer service after my…
Really good customer service after my garden fork broke. No fuss, just sorted it.
16 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful feedback! We're so pleased to hear that our customer service team was able to assist you efficiently when your garden fork broke. We appreciate you sharing your positive experience.
Thanks,
The K&S Team
Good service
17 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you received good service and appreciate you choosing Kent & Stowe. Your feedback means a great deal to the team, and we hope you continue to enjoy our products.
The,
The K&S Team
Received what I ordered good quality
8 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We're so glad to hear that you received exactly what you ordered and are happy with the quality! Thank you for sharing your positive experience.
Thanks,
The K&S Team
Avoid
I was gifted a Kent and Stowe galvanised steel watering can 2 years ago.
Despite being marketed as durable outdoor/garden-grade steel, it has rusted through on the inside and is now rusting on the outside too, after just 2 years of light, normal use. It’s been stored in the shed when not in use and only ever filled with tap water, so there’s no excuse for this level of corrosion. When I raised this with Kent and Stowe, their response was to offer 10% off a future purchase, hardly adequate given the product failed to last. For a “galvanised steel” item, marketed on its durability, this is poor quality and poor customer service.
I would not recommend this product or buy from this brand again.
30 lipca 2026
Opinia niezależna
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear of your disappointment with your Kent & Stowe watering can.
We appreciate that you would expect a watering can to provide reliable service for longer than two years, and we understand your frustration after experiencing corrosion and leakage.
Following your contact with our customer service team, we reviewed the information and photographs provided and explained that, while galvanised steel is designed to help resist corrosion, it is not completely immune to rusting over time and under certain storage and usage conditions. As the watering can was over two years old, it was also outside the period covered by the manufacturer's warranty.
Although we were unable to offer a replacement in this instance, we did offer a goodwill discount towards a future purchase as a gesture of goodwill.
We are sorry that this outcome did not meet your expectations and appreciate you taking the time to share your feedback. Customer comments are important to us and are used to help inform our ongoing product reviews.
Thanks,
The K&S Team
Extremely helpful customer service…
Extremely helpful customer service staff and excellent products
13 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your fantastic review! We are so pleased to hear that you had a great experience with our customer service staff and are happy with our products. We truly appreciate your feedback.
Thanks,
The K&S Team
Gardening Gloves
Absolutely over the moon with these gardening gloves.Its the first time ive ever found such and comfortable pair of gloves , so they come with a high recommendation.Thankyou
15 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We are absolutely delighted to hear how much you love our gardening gloves! Finding a comfortable pair can make all the difference, and we're so pleased they've exceeded your expectations. Thank you for your wonderful recommendation; it truly means a lot to us.
Thanks,
The K&S Team
Very receptive to my gardening fork…
Very receptive to my gardening fork issue, and offered a very satisfactory solution. A trustworthy company.
7 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We're so glad we could help with your gardening fork and provide a satisfactory solution. We appreciate your kind words and trust!
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We are so happy to hear you enjoyed our service and the quality of our products. We appreciate your kind words!
Thanks,
The K&S Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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