Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had an issue with stainless steel spade. Contacted K&S sending pictures of issue. Sent me gift voucher to cover cost and postage next day. Can not fault this company.
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We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... Zobacz więcej
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The customer service was great, they understood my problem straight away and were able to give me a prompt solution. I love the products and this make me more confident to buy again.
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Informacje dotyczące firmy
Napisane przez firmę
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Dane kontaktowe
Zjednoczone Królestwo
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Doskonała
424 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent customer service
Excellent customer service. Replaced my faulty product promptly
3 sierpnia 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We're so pleased to hear that our customer service was excellent and that your replacement product was sent out promptly. We appreciate you sharing your positive experience with us.
Thanks,
The K&S Team
Very good digging fork
Very good digging fork. Feels really sturdy and great in the hand. Love the wood finish. Feels like it’ll last me a lifetime. Massively long warranty is an indicator of the manufacturer’s confidence in their product
10 sierpnia 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We're so happy to hear that you're pleased with the sturdiness and feel of your new digging fork, and that you appreciate the wood finish.
We design our tools to last, and it's fantastic to know you feel the same way.
Thanks,
The K&S Team
Exactly what I was hoping for
Exactly what I was hoping for, great volume, rose works nicely
31 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We're so happy to hear that our 9l Long Reach Watering Can met your expectations.
We appreciate your positive feedback.
Thanks,
The K&S Team
Prestige Garden Tools.
A no nonsense Website that is easy to navigate and order from.
Delivery is as fast as anyone else.
Products are excellent definitely in the top tier. Ordered the kids garden tools these are exact miniatures of the full size products, the quality is exceptional. I will continue to purchase from Kent & Stowe.
29 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We are so happy to hear that you find our website easy to use and that our delivery met your expectations.
It's fantastic to know you appreciate the quality of our products, especially the kids' garden tools. We look forward to your continued custom!
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We're so happy to hear that our service was helpful and met your expectations! We truly appreciate your kind words.
Thanks,
The K&S Team
After initial purchase was faulty…
After initial purchase was faulty contact with the company resulted in quick replacement No quibble.
6 sierpnia 2026
Odpowiedź od Kent & Stowe
Hello,
We're so glad to hear that our quick replacement service met your expectations and resolved the issue promptly. Your satisfaction is very important to us.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We truly appreciate your kind words and are delighted to know you had a great experience with us. Thank you for your positive feedback!
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We're truly pleased to hear that we could resolve the issue for you efficiently and without any hassle. Your positive feedback is greatly appreciated.
Thanks,
The K&S Team
The tools are excellent and the quality…
The tools are excellent and the quality is superb and looking forward to buying more in the future.
3 sierpnia 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We are so pleased to hear that you find our tools excellent and of superb quality. We look forward to serving you again in the future!
Thanks,
The K&S Team
A fast response to my faulty watering…
A fast response to my faulty watering can. Vouchers to cover buying a new watering can and postage given. Reordered, vouchers used and an additional £1.45 paid. Very happy with replacement thank you. Having worked in customer services myself, the extra money I paid was fine, but meant you got 4 stars and not 5.
31 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We truly appreciate you taking the time to share your positive experience with us. We're so pleased to hear that our team responded quickly to resolve the issue with your watering can and that you are happy with the replacement. We understand your feedback regarding the additional payment, and we value your honesty. Your insights are incredibly helpful as we continuously work to improve our service for everyone. Thank you for your understanding.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us such a wonderful review! We're so pleased to hear that your order arrived quickly and was well-packaged. It's fantastic to know you find our tools sturdy.
Thanks,
The K&S Team
Customer service was outstanding when I…
Customer service was outstanding when I had a problem with there product. Wish all organisations ran there customer service like them
30 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We're so pleased to hear that our customer service team provided you with outstanding assistance. We strive to ensure every customer has a positive experience, and your kind words truly motivate us.
Thanks,
The K&S Team
Traditional Watering Can
Traditional Watering Can. Great quality. Looks good in the garden. Delivered promptly
23 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We're so pleased to hear you're happy with the quality of your Forest Green Metal Watering Can and that it looks great in your garden. We also appreciate you mentioning the prompt delivery.
Thanks,
The K&S Team
Kent a d stow garden tools are the very…
Kent a d stow garden tools are the very best in my view. The build quilty is outstanding long lasting and a pleasure to work with. I only buy kent stow gardening tools no other. Rsnd comes close. And yes not sponsored by them if you long lasting quilty garden tools buy them you won't be disappointed highly recommended them with good guarantee which they themselfs no there good quilty
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Kent & Stowe
Hello,
We are so happy to hear that our garden tools have exceeded your expectations! It's wonderful to know that you appreciate the build quality and find them a pleasure to work with. We truly value your loyalty and your strong recommendation. Thank you for sharing your positive experience with us.
Thanks,
The K&S Team
A One Stop Shop for all Gardening Equipment
The agent I spoke with when wishing to return the watering can with ordering the wrong size did not explain the £5.00 charge clearly. I was advised it was for making an error when the charge was for the return postage. However, the representative I spoke with yesterday 11 August 2026 concerning the refund was very helpful in organising the refund.
Thank you
30 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
We appreciate you taking the time to share your feedback regarding your recent experience with us. We are sorry to hear there was some initial confusion regarding the return charge for the watering can. We aim for complete clarity in all our communications, and we regret that this was not your experience on that occasion.
We are, however, very pleased to learn that the representative you spoke with yesterday was helpful in resolving the refund for you. We value your business and are always working to improve our service.
Thanks,
The K&S Team
Let down by delivery agent
K&S Customer Service would get five stars. However, the company is let down by its choice of Evri as its delivery service, hence the overall three stars. However the initial delivery, "mislaid" by Evri was promptly replaced and is of excellent quality.
29 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We truly appreciate your kind words about our customer service and the quality of our product.
We understand your frustration regarding the delivery experience with Evri, and we are actively looking into ways to improve our delivery partnerships to prevent such issues in the future. We are glad we could promptly resolve the initial delivery problem for you.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We're so pleased to hear that you experienced excellent customer service and prompt delivery.
Your kind words mean a lot to us.
Thanks,
The K&S Team
Faulty spade
Excellent company to deal with. Great quality products Faulty spade was replaced without quibble. My only issue was difficulty in uploading photos to support my case. Once that was resolved my replacement was dispatched immediately
15 lipca 2026
Opinia niezależna
Odpowiedź od Kent & Stowe
Hello,
We are so pleased to hear you had a positive experience with our products and service. We appreciate you highlighting the ease of the replacement process once the photo upload issue was resolved.
Thank you for your valuable feedback!
Thanks,
The K&S Team
I'm very pleased with the secateurs.
The ordering,and delivery was excellent. I started to use them immediately and they've been in use very successfully every day since. They're very comfortable to work with and cut well. I'm very pleased with both.
24 lipca 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your wonderful review! We are so pleased to hear that your recent order and delivery experience was excellent. It's fantastic that you're enjoying using them daily and find them comfortable and effective.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you received good service and appreciate you choosing Kent & Stowe. Your feedback means a great deal to the team, and we hope you continue to enjoy our products.
The,
The K&S Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.