Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had an issue with stainless steel spade. Contacted K&S sending pictures of issue. Sent me gift voucher to cover cost and postage next day. Can not fault this company.
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We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... Zobacz więcej
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The customer service was great, they understood my problem straight away and were able to give me a prompt solution. I love the products and this make me more confident to buy again.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Dane kontaktowe
Zjednoczone Królestwo
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Doskonała
424 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Leak developed
Leak developed. In watering can after one year of use , contacted company and a replacement was dispatched the following week, great service
6 kwietnia 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for your feedback, we’re sorry to hear you experienced an issue with your watering can, but we’re really pleased to know our team was able to put things right quickly for you.
We appreciate you taking the time to share your experience and your kind comments about our service.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for your kind feedback, we’re so pleased to hear you had a great experience with our customer service team.
We’ll be sure to share your comments with the team, and we really appreciate you taking the time to leave a review.
Thanks,
The K&S Team
Avoid! They use Evri!
Order KS6502. Avoid!!! Kent and Stowe use Evri and the parcel has been lost. Typical! I have no idea what is happening with my item, spoke to customer service from both Evri and Kent and Stowe. Evri tell me the problem has been solved and have closed the case, apparently it was supposed to be an issue with the depot it went to and they had sorted that. Kent and Stowe told me there is an issue with the label and it can't be read so they would try and get it delivered to me but it might get returned to sender due to this. Tracking has finally been updated and it's being returned to sender. It's coming up to 3 weeks now and delivery was never even attempted. Waste of my time. Honestly, avoid using any company that uses Evri, their products aren't worth the potential headache.
9 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We’re very sorry to hear about your experience and the frustration this has caused.
We appreciate you taking the time to share this feedback, as we understand how disappointing it is when an order doesn’t arrive as expected, particularly after such a long wait. This is certainly not the standard of service we aim to provide.
We will ensure your comments regarding the delivery experience are passed on to our courier partner to help prevent similar issues in future.
If there is anything further we can assist you with, please don’t hesitate to get back in touch with our customer service team.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you're happy with the product's quality and our quick delivery!
Thank you for your feedback.
The K&S Team
Prompt and fair response to guarantee…
Prompt and fair response to guarantee replacement
12 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad to hear we could assist you promptly and fairly with a replacement.
Thank you,
The K&S Team
what a fantastic company
what a fantastic company - obviously you consider your products are top class and they are. I was surprised and very grateful that you replaced my garden fork
11 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear you're pleased with our products and service! We're glad we could help with your garden fork.
Thank you for your kind words.
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear you found our online ordering and service good.
Thank you for your kind words,
The K&S Team
The company actually had a human being…
The company actually had a human being answering the phone, no overseas help desk, UK based, no Virtual Assistant, they did what they said they would do and sent me £50 gift voucher which enabled me to buy a new Garden Rake from them, just a Brilliant experience
11 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear you had such a brilliant experience with us, especially regarding our customer service and the gift voucher.
Thank you for your wonderful feedback!
Thanks,
The K&S Team
Stylish Hose & Reel
Impressive quality hose & reel which looks stylish rather than the garish brightly coloured plastic ones seen in most garden centres.
Would be five stars if there was an automatic
re-winding function.
10 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you appreciate the quality and stylish design of our hose and reel!
We understand your desire for an automatic rewinding function and value your feedback.
Thanks,
The K&S Team
Faulty lawn aerator
I had a faulty lawn aerator. Unfortunately they could not send a new one to my address (N. Ireland) A very helpful member of staff called Ashleigh emailed and advised she could send me a physical voucher in the post that I could use at a local retailer. I had it in a couple of days. Great customer service.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad our team could assist you with the faulty aerator and provide a suitable solution. We appreciate you sharing your positive experience with us.
Thanks,
The K&S Team
I had prompt service and with a…
I had prompt service and with a professional attitude. First class
30 kwietnia 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you had a first-class experience with our prompt and professional service!
Thanks,
The K&S Team
Review
I love all of K&S products. They are easy to order and always perform well. Great quality.
8 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you love our products and find them easy to order. Your positive feedback on quality means a lot!
Thanks,
The K&S Team
Superb garden tools
I explained that a tool I purchase had broken. I bought it on line but and had no receipt to offer on the guarantee. They therefore could not help me, However, they created a solution that got me a new tool.
I love the quality of the tools it's excellent. As was the follow up service.
7 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad we could assist you with your tool and provide a solution. Your kind words about our tool quality and service mean a lot to us.
Thank you for your positive feedback!
Thanks,
The K&S Team
Had a problem with a spade bought some…
Had a problem with a spade bought some time ago. As it was under guarantee contacted K&S and they were brilliant. After verifying the details, honoured the guarantee and sorted out a replacement quickly. Thank you for wonderful customer service.
30 kwietnia 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear we could assist you with your spade and quickly provide a replacement.
We truly appreciate your kind words about our customer service!
Thanks,
The K&S Team
First time I’ve used Kent &Stow…
First time I’ve used Kent &Stow excellent delivery and products.
6 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We're so glad you enjoyed your first experience with our products and delivery! Thank you for your kind words.
Thanks,
The K&S Team
Excellent in every respect!!
6 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave a review! We really do appreciate your kind words.
Thanks,
The K&S Team
You was very helpful with my broken…
You was very helpful with my broken spade, and issued me gift vouchers to buy another, hopefully it not happen again
6 maja 2026
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We're so glad we could help with your spade and that the gift vouchers were useful. We appreciate your kind words!
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
We are so glad you enjoyed our products and prices! Thank you for your kind words.
Thanks,
The K&S Team
Odpowiedź od Kent & Stowe
Hello,
Thank you for taking the time to leave us a review and for your kind words. We will make sure to share this with the customer service team.
Thanks,
The K&S Team
High quality products and excellent…
High quality products and excellent service. First class all round.
4 maja 2026
Odpowiedź od Kent & Stowe
Hello,
We are so happy to hear you enjoyed our products and service. Thank you for your wonderful feedback!
Thanks,
The K&S Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.