Shane at KC Insurance was excellent to deal with. He was always polite, timely with information, and explained everything clearly and in an easy-to-understand way. I also really appreciated the person... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The girl I spoke with was very helpful & kind. I had just moved house so updating my address. She had gone through the same lately so we chatted a bit about that too. Very efficient & added my vets de... Zobacz więcej
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These folks were very supportive when my elder dog died (heart complications), and then we took on another dog a bit later. No double-charging, and I knew exactly what we were going to pay and what we... Zobacz więcej
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It was nice to actually speak to a human. Jenny listened, understood what we were after and did everything that she could to assist us. We believe many companies are losing out on good customer servic... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Dane kontaktowe
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Zjednoczone Królestwo
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Doskonała
3 tys. recenzji
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Great service, postcode levy policy is flawed be aware
Firstly, Shane who dealt with my call today, gets a 5 star. He was excellent.
However, RKC policy for charging based on postcode regardless of circumstances. In my case the vet charge more in my new post code area. Fair enough.
The fact I haven’t changed my vet, have no intention of changing my vet of 25+ years or the fact that RKC can see I haven't changed the vets I've always used for made no difference.
Consequently, RKC increased my monthly premium by over 20%. That gets a 1 star.
I understand the policy.
But if the post code changes but the vet remains the same. The justification given to make the levy does not exist.
On that basis, t seems more than a little unjust to apply the levy anyway.
I would have thought a company of the Kennel clubs stature would trear their customers better. Sadly, it seems they're just another insurance company.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Andy B
Thank you for taking the time to leave your review.
We're really pleased to hear that Shane provided you with excellent service. We'll make sure your kind comments are shared with him, as we know he'll appreciate the recognition.
We're sorry to hear of your disappointment regarding the change to your premium following your change of address. We completely understand why this has been frustrating, particularly as you've remained with the same veterinary practice for many years.
Our premiums are calculated using a range of factors, including postcode, which is why a change of address can affect the cost of cover even when your chosen vet remains the same.
We genuinely appreciate you sharing your feedback, as comments like yours help us understand how our pricing approach is perceived by our customers. We're also delighted that, despite your concerns with the policy, the service you received from
Shane made such a positive impression.
Kind regards
Kerry
Customer Service Team
Shane was very helpful and explained…
Shane was very helpful and explained very clearly the steps involved in our claim and how it would work. He was very helpful and friendly on the call. Thank you!
24 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Camilla,
I am so pleased to hear that you have had a 5 star experience with Shane!
We all really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Shane was very polite and courteous in…
Shane was very polite and courteous in dealing with my query.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Caren,
I am so pleased to hear that you have had a 5 star experience with Shane!
We all really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Nicola was a great help
Spoke with Nicola who was very helpful and knowledgeable -having never done this before- she talked us through what we needed to do in order to go ahead with a claim
Great customer service
22 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Sharron,
It is so wonderful to get your positive feedback.
We are so happy to hear that you have had a lovely experience with Nicola, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Great contact
Great contact. But I still have not received my new policy by email.
Regards
23 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello James,
I am so happy to see that you’ve given us a 5 star review! ⭐
I have re-issued a copy of your renewal documents but if you have any further queries, please do not hesitate to contact us on 03330 30 1 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Riina was polite and pleasant
Riina was polite and pleasant from beginning to end and was very helpful with my query. I got all the information I needed and she was very knowledgeable about the next steps so I know what to expect. Nothing was too much trouble.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Rob,
It is so wonderful to get your positive feedback.
We are so happy to hear that you have had a lovely experience with Riina, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Communication is very good and if you…
Communication is very good and if you need to speak to them, they are very friendly and professional.
My only down, is the time taken to review and payout claims.
8 kwietnia 2026
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Bruce,
Thank you for taking the time to leave us your review as we do appreciate all feedback. We are sorry to learn that you have been unhappy with your recent claims experience.
Whilst we thrive and aim to have claims assessed within 8 working days or sooner, this can sometimes take a little bit longer if we are waiting on information from a third party (i.e. vets/breeder). We completely understand how frustrating this can be, and we do send reminders to try and obtain this information as quickly as possible.
If you would like to discuss this further, please give us a call on 03330 30 10 00 or email us at info@agriapet.co.uk with your policy number.
Kind regards
Chloe
Customer Service Team
Always helpfull and dealt with my…
Always helpfull and dealt with my queries regarding my claim for honey
23 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Margaret,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Outstanding service
I have been with the Royal Kennel Club Pet Insurance scheme for 17+years and have been consistently impressed with their high service levels and speed of processing claims. They are outstanding.
22 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Ros Kind
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Very helpful lady on the phone
Very helpful lady on the phone.
Explained everything.
14 kwietnia 2026
Odpowiedź od Royal Kennel Club Pet Insurance
Hello John Glancey
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Catherine R
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Andrea was very helpful with info about…
Andrea was very helpful with info about a potential claim
19 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Becky Irwing
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Andrea will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Excellent customer service
Excellent experience (as always) when I contacted customer services this morning. Both my questions were answered promptly and clearly - well done to Michael.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello 5Diamonds
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Michael will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
The lady I spoke with was so helpful…
The lady I spoke with was so helpful and empathetic. Made this stressful experience so much easier. She was wonderful.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Anne /watt
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Michelle. I know she’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Issue sorted quickly
Had an issue with an invoice I sent and rang to advise - spoke to Michael he was very helpful and sorted out my issue.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Nicky H
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Michael is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Responsive, helpful staff response
Royal Kennel Club pet insurance staff are always supportive and helpful, solving issues quickly usually during the initial phone call.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Grace
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
I would hartily recommend KC insurance
I aways had a good experience when needing to make claims and felt that the renewal where always fair.
My dog had epilepsy from quite an early age and KC insurance where very supportive of the costs involved in stabilising that condition through out her life.
20 marca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Susan Minter
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave such a positive review.
I’ll pass your feedback to the team. I know they’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Sharon could not have been more helpful
18 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello MRS KAREN RIMMER
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Sharon will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very helpful and efficient
Call answered promptly, query answered swiftly and efficiently.
Staff always very polite and helpful.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Kay S
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Very good thank you
9 kwietnia 2026
Odpowiedź od Royal Kennel Club Pet Insurance
Hello Daniel Cashmore
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Arron and Jill. I know they’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Doświadczenie Trustpilot
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