JoeBrowns.co.uk Recenzje 

Customer service and customer care appears to be non existent?

Ordered 1 item but in 2 sizes. took them over a week to tell me that one size is out of stock. This after confirming my order and quoting in stock,plus informing me that they would be leaving?
They dispatched the size that was in stock, but never bothered to ask if I still want them even though it was a part order. 20 mins after telling me that one item was out of stock I cancelled the complete order.
Its now with Evri for delivery, I can do without the hassle, now no doubt have to return this item even more hassle. Why don't they just ask Evri to return the items as the order is cancelled.
I assume that our contract has been broken by Joe Browns as they cannot fulfill my complete order.

It appears from Trust pilot reviews that their customer service just confirms my opinion/view.

Nice clothing but boy do they need to sort this out!!!

Great range of products, but the goods just don't turn up and customer service is non existent.

Their courier partners are Evri who either lose or steal the orders. I paid extra for priority delivery, but 3 weeks later still no goods and no response from them.

I wish I could put -10 stars and I wish i read this reviews before I order from them. First order, hundreds spent, parcel never received, no updates whatsoever, shocking customer services who seems doesnt give a toss! Never again I will buy from them! Avoid!

If i'd known they used EVRI i would not have ordered online. Item was not delivered

Great service today and very friendly staff..What is Important to me is these people know how to fold the clothes you have purchased and place them nicely in the bag. 😀 I did comment to the lady on the till how nice she folded the jacket I purchased. Thanks

I returned an item on 1st December and unfortunately evri tracking shows it was picked up from parcel shop but no further details. I have messaged Joe browns twice and as yet have not received a reply. Extremely poor customer service and I used to buy a lot of things here for year’s but I’ll definitely not be using them ever again. Beware everyone

The clothes are ok.I have purchased from store without issue. The whole online shopping experience however is a total shambles. I originally placed an order for 3 items. After several days I had not received dispatch confirmation and rang customer service. To be told 1 item was possibly out of stock and I’d receive a call back to clarify the situation. Less than a hour after this call I got a dispatch email for 2 items. I wanted all 3 or none as they were gifts for sisters. I called again to say I didn’t want them and explained why. I was informed to just send the 2 items back. So I’m literally left out of pocket for postage on items I didn’t want dispatched. If I had received a call back I could have cancelled the order. I now have charged for 2 transactions and 2 items that are of no use.

First of all, I love the style and innovative designs. I've bought a jacket, waistcoat, shirt and boots. The quality and finish are excellent and the sizing charts are also accurate. We've had to use the return service on one occasion and this was easy. So overall, they are my go-to for clothing

I ordered the mens red velvet jacket on Monday and it arrived today, Wednesday. It is absolutley gorgeous and fits me perfectly. It looks a million dollars and i love it. I ordered size 46 and it is a perfect fit.

I ordered two shirts for my son for Christmas and paid express delivery, they didn't arrive - I contacted Joe Brown and they said that they would send them again, and again they haven't arrived. First time ever I have had this problem but then they didn't used to use EVRI - My son now has no Christmas Present. I can't tell you how disappointed I am.

Ordered one item (gift for partner) morning of Saturday 20 Dec and paid for express delivery; payment taken. It's now Christmas Eve and no delivery, no reply to my email, no dispatch details and unable to track. Really poor service and very disappointed.

The original product that I ordered was great. However 3 months later I received a £30 erroneous payment to Joe Browns on my bank account. My bank had to stop my card.
Joe browns continue to try to take the payment. I've emailed them and I've phoned them but their customer service is non existent. No email reply and no answering the phone!!

APALLING!!!!!
ZERO CUSTOMER SERVICE!
DOESN'T REPLY TO EMAILS!
SENDS FALSE TRACKING DETAILS!
AVOID AT ALL COSTS!!!

Parcel was left by delivery evri was left at front door we were not in will not order any more hoe brown as its a worry with delivery if it had been taken

Not happy , sent back a size 48 and requested a size 44 . The service was great except they sent me back a 48 when I requested a 44 .

Ordered full length coat and waistcoat, wore them for the first time and 2 buttons came off the coat and one off the waistcoat, look good and decent quality but the finishing and QA/QC is non existent, shame.

Order lost somewhere. No communication. Then they send general email with code for free delivery. However another item I was interested in has had its price increased by £4

terrible experience with this company. ordered a dressing gown and matching pajamas for mother's birthday. the dressing gown never turned up and the pajamas was only the bottoms. the bottoms is technically my fault but due the misleading description. however the dressing gown never turned and ive never been notified that it was cancelled and i had refund.

Absolutely appalling customer service, use a black Friday code in e-mail they sent me, doesn't work so contact them about issue, no reply to their web form, send a reminder, phone their customer service line and after long wait for an answer told that the code wasn't for the items purchased though the e-mail didn't say it was on Outlet only items. Spent a significant amount on the order and complete lack of interest. Won't be using them again.

I ordered a burgundy women's military-style jacket. I chose size 18. The jacket fits perfectly. This jacket is truly beautiful. The lining has a floral print, which is very pretty. Delivery to FRANCE was quick, and I received emails informing me of the delivery stages. I am very satisfied with the product I received. I would definitely recommend Joe Browns.