JoeBrowns.co.uk Recenzje 719

Absolutely appalling service. I returned an item via Evri on 2 April; tracking confirms Joe Browns received it on 4 April. On 15 April I was told my refund was “in a queue” and would take “a day or two” — clearly meaningless.

It is now 20 days since they received the return and 9 days since that message, and I am still waiting for my money. This is not a delay, it’s a failure to process a basic return while holding onto customers’ funds.

Avoid this company at all costs.

Order number: WAC8287498

I'm very disappointed with the service. I ordered some clothes directly from their website on the 27th of March and I am still waiting on a delivery update from them (to be delivered to Ireland). I contacted their customer service to escalate the issue and I haven't heard from them still. Very sad experience as I had purchased their clothes from Next.ie and the product is beautiful.

I’m guessing Joe Browns is doing very well with enormous amounts of orders because I ordered a jumper on Monday hoping it would be here the following Saturday for my daughter’s birthday and it wasn’t even dispatched by that day! Very rare in these online shopping days! I didn’t order express delivery but I thought I may have had some notification after 6 days!

Great company and products. I wanted to change an item to get a different size and they fast-tracked the return so I got it in time for my holiday.

I’ve been buying Joe Browns clothes for years now, and apart from loving the styles, their customer service is amazing. When you call you get straight through to a person (in the UK) and when I’ve emailed them, they always get straight back to me. I recently had an issue with buttons falling off, and when I contacted them they were brilliant and sent me a whole load of buttons as spare. I will be buying from them for many years to come .

I love there clothes but the biggest problem in the company is the courier service they use, not only are Evri constantly late not by a hour or so but sometimes by five hours, and if that’s not enough the package is handed over to the customer covered in dust and dirt from the back of a dirty delivery van, I have asked Joe Browns if they can use a different courier but I never got a response, it could possibly be a matter of use a different delivery company or I will not order again

I am a petite size and find it difficult to find clothes for women under 5 ft 3 .
Ordered a size 14 petite from this company. It arrived in 2 days and I am delighted with it. Good quality, good fit, true to size and exactly as it looked on the website . Will definitely buy from this company again . They have some lovely stuff on their website

I've used Joe Brown's for several years now and find them EXCELLENT.

The styling of there clothes the bright colours and they work for the older man so well.

The customer service is also Excellent.

Love JoeBrowns womens' clothes. So happy with everything I have bought ! Great quality & good service. Size is true. I am spoilt for choice when I receive their catalogues & always want to buy everything ! 😂

I received incorrect items from my order. I immediately sent the company and email correcting them. NO APPROPRIATE RESPONSE. I'M PRETTY SURE THAT NO ONE ACTUALLY EVEN READ MY EMAILS. I'VE PAID FOR ITEMS THAT I DO NOT WANT. THEY ARE STILL IN THE PACKAGING. I'M OLD AND ON A FIXED INCOME. $40 for an ugly nightgown is a big waste of money to me. DO NOT SHOP HERE. YOUR WELCOME.

They look great the Joe Browns clothing - very colourful etc. But the quality on too many of their clothes is poor. But my biggest complaint are their high prices for cheaply made clothing. In their latest catalogue V2 (March 2016) they are selling for £60 a Mens Stripe Cardigan (code MK403a), the exact same cardigan I purchased online from Temu December 2024 for £13!!! Identical garment for £47 more!!
This is not the first time either.
Also on a separate point - their male model - the ridiculously heavily tattooed bearded man with a bald tattooed head is quite unpleasant to me & I am sure many others. JB have used him for ages so they must like him! Well it puts me right off. As do their rip off prices for low quality (in the main) clothes.

My husband absolutely loves Joe Browns, and I have to say the men’s collection is great. Every season he finds several pieces he wants, and at this point his wardrobe almost looks like a Joe Browns showroom. The men’s clothes feel stylish, cool, unique and quite current, which is why we keep coming back.
What I’ve always found a bit confusing is the women’s collection. Whenever I try to buy something for myself, the style feels completely different. While the men’s pieces feel modern and cool, the women’s clothes often look quite dated or a bit “mumsy”.
It’s a shame, because if the women’s range had the same vibe as the men’s collection, my wardrobe might start looking like a Joe Browns showroom too.

Joe Browns , if you’re reading this, please bring some of that same cool design energy to the women’s collection. I’d love to shop here for myself as well!

Bought a cross body bag.Strap too short for me .Worth checking strap length before buying

Product broke before I end wore it. So very poor product quality, and offered a £7.50 voucher as a 'gesture of goodwill'. I wanted to purchase another item to replace the broken one, which was £15. I asked them to use the 'gesture of goodwill' voucher and I would pay the extra £7.50. Instead, they sent me a £7 gesture of goodwill voucher and advised me that the item I wanted to replace it, was out of stock. It wasn't. Just a terrible experience. Too many cooks involved in resolving the issue.

After purchasing an item some time ago I have been inundated with catalogues which I have been unable to stop. I have contacted them on 5 occasions requesting they cease sending marketing to me and eventually in Nov 2025 I passed full details to the Information Commissioners Office who will be investigating for breach of the data protection act.
They are not a company I would ever choose to purchase from again.

I inadvertently ordered three of the same item. I had difficulty getting through to Joe browns by phone and my credit card company insisted that I seek reimbursement from them direct. After 4 days I received a call from them stating that the original order had been cancelled and I’d been reimbursed. However I was not reimbursed with the surplus (£130) but charged with this !! So I am now owed £260. And guess what - I cannot get through to them by phone. I shall not be using this company again

Ordered Navy Polka Dot Skirt £50.00 Happy with delivery and quality of material however disappointed as there was no indication in either the market photos or description that the skirt had a frill around the bottom. Looking at the des description and seeing it on the model I could not see the frill the product just looked an A line skirt therefore would not have ordered it.

Some lovely clothes but customer service that lacks professionalism. I spent a significant amount with JB over the past week, for all three orders the tracking was not working (apparently an Evri problem, but one that persisted with 3 deliveries over the week!)

Staff on the "helpline" seem to assume that customers can just be at home waiting each and every day. Many of us work for a living and need advance notice for being able to take a delivery.

I paid for "express" delivery not realising the VERY early cut off point of 3pm for next day delivery. MY fault for not reading this but it is very unusual compared to say NEXT (Midnight cut off). When I raised this with the call handler I was met with "we are a small company and not as big as NEXT or AMAZON!" - I had never mentioned Amazon. Rather odd comment. It was the lack of botherdness - the oh it might be there tomorrow, it might be there Monday. I cannot tell you know you need to ring up and track in the morning (except I can predict the tracking will still not be working). For me to be home tomorrow I need to take leave today.

I will pack all my orders up and send them back. Whilst nice clothes, that is pointless if the service is so shoddy. A small company which clearly remains very limited on the ability to have a decent cut off point for next day delivery.

Not surprised to see the rating on 2.9/5 - clearly not just me disappointed.

Had problems paying for order, resolved and given free postage due to inconvenience.
Clothing received but unfortunately wrong size 38" not 48", Customer service immediately dealt with, new order and collection following day. Super impressed.
Love the jackets as well!

Called the customer service and they were 10/10 very helpful I would defintely reccomend this store absoultey awesome clothing 😊😊😊😊