I want to recognize Santiago for the outstanding help he gave me. I was booking a hotel during a difficult and stressful time while preparing for a funeral, and Santiago made the process so much easie... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My experience at the Long Island Marriott was heaven sent .Sheldon and his staff did a great job of making sure all my needs were fulfilled. I have been at this facility many times in the past.Sheldon... Zobacz więcej
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I just made reservations via landlines. The agent I spoke with, I believe her name was Jolene??. Your agent was extremely helpful professional, experienced and pleasant to speak too. If this young la... Zobacz więcej
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I was in a very stressful situation in booking my niece a room because her airline had canceled the flight. I live 1 1/2 hrs away and I was not able to get back to Atlanta to pick her up from the airp... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Dane kontaktowe
205 Datura St 10th Floor, 33401, West Palm Beach , Stany Zjednoczone
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Dobra
10 tys. recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Romart was friendly and very helpful
Romart was friendly and very helpful. Process was quick and easy!
19 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Noralyn was very helpful booking…
Noralyn was very helpful booking adjoining rooms for our trip. I appreciate her knowledge and professionalism to quickly process our reservation.
19 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Not being crystal clear about…
Not being crystal clear about cancellation process. We were billed over 500.00 dollars for a room that we canceled 3 days before our reservation. Not once were we informed of a 7 day cancellation policy. We were part of a party of over 20 people. If we knew we were going to pay for this room we would have offered it to other people in the part.
5 lipca 2026
Odpowiedź od HotelPlanner.com
Greetings, I'd love to help clarify! After taking a deeper look into your reservation, I see that it was booked as a pay-at-hotel reservation, meaning that we did not charge your card since the hotel took care of charging your card. Therefore, since the charge to your card came through the hotel, any refunds will need to come directly through them as well. For easier communication, I will provide the hotel's phone number: (603) 447-3720. We can see that the $19.98 service fee was refunded as well. If you have any further questions or concerns, please feel free to contact us at Reviews@HotelPlanner.com.
Kindly,
Briana S.
My experience at the Long Island…unbelievable
My experience at the Long Island Marriott was heaven sent .Sheldon and his staff did a great job of making sure all my needs were fulfilled. I have been at this facility many times in the past.Sheldon really, and truly has a great understanding of what professionalism means
19 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Awful
Awful! I need a room immediately and agent said it was available, but then booked me the next day. Could not get my money back. On hold forever.
18 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I was in a very stressful situation in…
I was in a very stressful situation in booking my niece a room because her airline had canceled the flight. I live 1 1/2 hrs away and I was not able to get back to Atlanta to pick her up from the airport. The lady who helped me really went above and beyond to book her a room for tonight. Every room she looked at was getting taken while we were talking but she persevered and found me a room for my loved one that was stranded at the airport. All I can do is thank her and the Good Lord.
18 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Friendly interested nice tone of voice
18 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Vermon was very good in getting my…
Vermon was very good in getting my reservations as I requested and answering all my questions
18 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I was over charged for both my…
I was over charged for both my reservations and had to call back and speak to a second agent! Secondly my call was lost and Fermin did not call me back!
18 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Cannot retrive my pin # to use my…
Cannot retrive my pin # to use my voucher. Wrong email time and again.
False promises, no call backs. Overseas support. Had to pay out of pocket. Impossible to redeem my voucher for $628.21.
Being ripped off.
17 lipca 2026
Odpowiedź od HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your voucher with the information provided. Please provide me with the voucher number so I can search our system, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Reservation was handled very…
Reservation was handled very professionally
15 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Went exceptionally well with Ms
Went exceptionally well with Ms. Latrina
17 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
the hotel was absolutely horrible
the hotel was absolutely horrible. mold, broken windows, pool out of service and eye sore, filthy dirty rooms, bed bugs.
10 lipca 2026
Odpowiedź od HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Baby joy was an angel and so…
Baby joy was an angel and so accommodating ! I am feeling fabulous about our trip! Thank you
17 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Satisfied with Michelle's customer…
Satisfied with Michelle's customer service.
17 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
vThank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Cristina did a great job
17 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Hotel Planner Site. Please see above comments.
Hotel Planner site was helpful to me in finding a Hotel in the area I needed to be. Including milage from point "A" to point "B" was informative and important. My experience with scheduling was also good. The serious problem I had was not being able to log out of your site and fear having my personal information unprotected. Please focus on a way to have an individual finalized reservations and log out completely.
15 lipca 2026
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.