HotelPlanner.com Recenzje 

Anthony did an awesome job helping me book my hotel.

Easier than I expected. Very pleasant helper

Freitzie Ann was very nice and helpful booking the room for my daughter and her dog!

The rep was very patient and respectful with the entire process

She was patient and explained the process of booking the reservation. B

Very patience and accomodaring

canceled reservation 5 days before we were suppose to check in at a super 8, and only received half of what we paid for ! will not use hotel planner or super 8 hotel again

The agent was very understanding of our situation and provided excellent service to assure that we would have the accomodations we need. She was clear and easy to understand..

Nicole was so helpful and patient with me, even though I was a pain and had a million questions! I appreciate you Nicole! 👏☺️

I spoke with Jesus Adan. I told him to cancel my reservation. He then told me that it already processed and was not refundable because it was same day even though it was JUST booked. He also assured me that my reservation was for 2 double beds, turns out, he locked me in for 2 TWIN beds. Highly unsatisfied. He also told me it was the direct reservation department at the hotel and that he wasn’t affiliated with a third party booking company like booking.com or Expedia, etc. turns out, he WAS a third party booking company. When I finally got a hold of the hotel directly, I was told that there was no way to process my refund through the hotel and that I needed to call them to cancel. I have now been on hold for over 10 minutes with no results. He ran my card for over $1000 and just said “sorry, there’s nothing I can do.” He told me it was the last room available- when I talked to the hotel directly, I was assured they have plenty of rooms available. What the heck kind of service is this?! I just want my money back. I am not serenely frustrated and will never be using this so called “reservation department” ever again.

Informative, polite, & helpful.

He was very clear and easy to deal with.

Great customer service.

The whole transaction, first I thought I was speaking to someone at the actual hotel from the number I dialed. Then, after Arnie checked for the availability of the dates, he says they had the double bed room and one king size room left. I said ok reserve the double, then he asked for my credit card #. I was under the impression that I was giving it to reservation/ hold the room like I do when I travel using other hotels then pay when I get there. He did ask do you want to go ahead and reserve the room I said yes. Afterwards I said I’m originally from VA and if people knew I was there they would be more than happy to open their home to me. I proceeded to ask what is my window to cancel this reservation? That’s when I was told oh you’ve already paid for the room. This was a prepaid so the funds instantly was taken out of my bank. When I realized what happened, I called back hours later my concern was I still have bills that need to be paid so I ask again I need to cancel this reservation. I was told no but I could get a voucher I asked what’s this voucher supposed to do? Because by Arnie taking that money out and didn’t disclose that this was prepaid until after, it really have sent me back from the lie and the deception has set me back for the rest of the month.

I was charged $197.09. I thought I called the hotel since it was the name of the hotel that I clicked on with a number that had the same area code! When I got the hotel I found out it should have only cost me $90. For the room. And unfortunately I could not cancel the room because of the site it went through. Way to scam people! The guy at the hotel told me to call a direct number to make my reservations next time. Not his fault I was charged so much.

Got the info I needed and the reservation i wanted

Ella mae was very helpful and processed my request quickly

Michael did a fantastic job with my bookings. I highly endorse him