I want to recognize Santiago for the outstanding help he gave me. I was booking a hotel during a difficult and stressful time while preparing for a funeral, and Santiago made the process so much easie... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My experience at the Long Island Marriott was heaven sent .Sheldon and his staff did a great job of making sure all my needs were fulfilled. I have been at this facility many times in the past.Sheldon... Zobacz więcej
Reakcja na opinię
Booked WRONG hotel…that is the booking agent booked the wrong hotel with non refundable rate. I called as soon as I saw the receipt and realized her mistake but all the new agent could do was cancel... Zobacz więcej
Reakcja na opinię
I just made reservations via landlines. The agent I spoke with, I believe her name was Jolene??. Your agent was extremely helpful professional, experienced and pleasant to speak too. If this young la... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Dane kontaktowe
205 Datura St 10th Floor, 33401, West Palm Beach , Stany Zjednoczone
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Dobra
10 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
She was patient and explained the…
She was patient and explained the process of booking the reservation. B
20 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very friendly and efficient
20 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
canceled reservation 5 days before we…
canceled reservation 5 days before we were suppose to check in at a super 8, and only received half of what we paid for ! will not use hotel planner or super 8 hotel again
20 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request.
If you have any immediate questions or concerns, please feel free to contact us at Reviews@HotelPlanner.com!
Kindly,
Melanie P.
The agent was very understanding of our…
The agent was very understanding of our situation and provided excellent service to assure that we would have the accomodations we need. She was clear and easy to understand..
20 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Nicole was so helpful and patient with…
Nicole was so helpful and patient with me, even though I was a pain and had a million questions! I appreciate you Nicole! 👏☺️
20 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Great communication skills!!
20 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I told him to cancel my reservation- instead he ran my card for over $1k
I spoke with Jesus Adan. I told him to cancel my reservation. He then told me that it already processed and was not refundable because it was same day even though it was JUST booked. He also assured me that my reservation was for 2 double beds, turns out, he locked me in for 2 TWIN beds. Highly unsatisfied. He also told me it was the direct reservation department at the hotel and that he wasn’t affiliated with a third party booking company like booking.com or Expedia, etc. turns out, he WAS a third party booking company. When I finally got a hold of the hotel directly, I was told that there was no way to process my refund through the hotel and that I needed to call them to cancel. I have now been on hold for over 10 minutes with no results. He ran my card for over $1000 and just said “sorry, there’s nothing I can do.” He told me it was the last room available- when I talked to the hotel directly, I was assured they have plenty of rooms available. What the heck kind of service is this?! I just want my money back. I am not serenely frustrated and will never be using this so called “reservation department” ever again.
20 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
He was very clear and easy to deal with.
He was very clear and easy to deal with.
20 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Deception
The whole transaction, first I thought I was speaking to someone at the actual hotel from the number I dialed. Then, after Arnie checked for the availability of the dates, he says they had the double bed room and one king size room left. I said ok reserve the double, then he asked for my credit card #. I was under the impression that I was giving it to reservation/ hold the room like I do when I travel using other hotels then pay when I get there. He did ask do you want to go ahead and reserve the room I said yes. Afterwards I said I’m originally from VA and if people knew I was there they would be more than happy to open their home to me. I proceeded to ask what is my window to cancel this reservation? That’s when I was told oh you’ve already paid for the room. This was a prepaid so the funds instantly was taken out of my bank. When I realized what happened, I called back hours later my concern was I still have bills that need to be paid so I ask again I need to cancel this reservation. I was told no but I could get a voucher I asked what’s this voucher supposed to do? Because by Arnie taking that money out and didn’t disclose that this was prepaid until after, it really have sent me back from the lie and the deception has set me back for the rest of the month.
14 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I was charged $197.09
I was charged $197.09. I thought I called the hotel since it was the name of the hotel that I clicked on with a number that had the same area code! When I got the hotel I found out it should have only cost me $90. For the room. And unfortunately I could not cancel the room because of the site it went through. Way to scam people! The guy at the hotel told me to call a direct number to make my reservations next time. Not his fault I was charged so much.
18 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Got the info I needed and the…
Got the info I needed and the reservation i wanted
19 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Ella mae was very helpful and processed…
Ella mae was very helpful and processed my request quickly
19 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Michael did a fantastic job with my…
Michael did a fantastic job with my bookings. I highly endorse him
19 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Romart was friendly and very helpful
Romart was friendly and very helpful. Process was quick and easy!
19 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Noralyn was very helpful booking…
Noralyn was very helpful booking adjoining rooms for our trip. I appreciate her knowledge and professionalism to quickly process our reservation.
19 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Not being crystal clear about…
Not being crystal clear about cancellation process. We were billed over 500.00 dollars for a room that we canceled 3 days before our reservation. Not once were we informed of a 7 day cancellation policy. We were part of a party of over 20 people. If we knew we were going to pay for this room we would have offered it to other people in the part.
5 lipca 2026
Odpowiedź od HotelPlanner.com
Greetings, I'd love to help clarify! After taking a deeper look into your reservation, I see that it was booked as a pay-at-hotel reservation, meaning that we did not charge your card since the hotel took care of charging your card. Therefore, since the charge to your card came through the hotel, any refunds will need to come directly through them as well. For easier communication, I will provide the hotel's phone number: (603) 447-3720. We can see that the $19.98 service fee was refunded as well. If you have any further questions or concerns, please feel free to contact us at Reviews@HotelPlanner.com.
Kindly,
Briana S.
My experience at the Long Island…unbelievable
My experience at the Long Island Marriott was heaven sent .Sheldon and his staff did a great job of making sure all my needs were fulfilled. I have been at this facility many times in the past.Sheldon really, and truly has a great understanding of what professionalism means
19 lipca 2026
Opinia niezależna
Odpowiedź od HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.