Hotels.com Recenzje 449

Nous avons loué un logement le Roosevelt beach cottage à glenbeigh en Irlande. Quand nous sommes arrivés, il faisait 12 degrés dans l'appartement. Il n'était évidemment pas possible d'y rester dans ces conditions. Pour le chauffer, il fallait mettre 2 € toutes les 5 minutes dans un monnayeur qui n'accepte rien d'autre que les pièces de 2 €. Nous avons dû partir et trouver par nous-mêmes un autre logement. Hôtel point com nous avait promis par téléphone que nous serions remboursé ça n'a jamais été le cas. ce sont des menteurs et des voleurs. Je précise qu'ils enregistrent les conversations téléphoniques et donc on la trace de tout ce que je raconte

I was charged twice for the same hotel room. One time from hotel.com and again from the actual hotel. Hotel.com is a scam. Just book directly from the hotel. They are getting rich off people thinking they are paying for a room.

I have always found the bookings arrangements efficient and convenient, but the Rewards programme doesn’t seem to operate properly and I have had difficulty in obtaining a response to my complaints about this. There seem to be two accounts in my name although I do not understand how this has come about and there is no available Complaints Procedure to rectify the resulting shortfall in the Rewards programme in my main account. I set out my Complaint to Hotel.com in early July with two subsequent reminders but no response.

Site a fuire publicité mensongère ne tiens pas ses promesse et beaucoup plus chère que ses concurrents et en cas de problème impossible de joindre quelqu'un

I had booked an hotel where i was booking fpr barcelona i booked for uk by mistake.after 10 minits of booking when i Checked I contacted them straight away no one picked up the phone i have done the online chat they send me email they can’t refund any money which was £522 which ia frustrating and very bad customer service

Hotels.com owes me 5015,10 Dkr.
I will never use this booking site again…. NEVER.
On our holiday we had a cancelled hotel - Hyatt Place in Las Vegas due to a dealbreaking situation as the booking showed a pool at the hotel.
Upon arrival we found out ourselves that the pool was out of order and had been for the past week.
In 116 degrees this was a big issue and the hotel manager at Hyatt Place Las Vegas promised a full refund and cancelled our stay at the hotel.
We found a new hotel with a pool but gues what…… Hotels.com will not refund the money back to my account…. what a crappy customer service and what a crappy support they offer…. impossible to get in touch with.

Catastrophique! Le site propose des adresses erronées et certains hôteliers peu scrupuleux. De nombreuses arnaques et aucun recours possible. Le site se dédouane et ne rembourse pas les victimes se cachant derrière la politique de chaque établissement.
Nous avons été dans des situations bien délicates à Cuba sans avoir de soutien du site alors que nous pensions être protégés en passant par cet organisme.

Immer bestens geklappt und das zu Bestpreis. Freue moch schon auf meone Prämienacht.

Mfg ub

We booked a stay through Hotels.Com following the information and photos on their site. Many of the facts displayed did not match with this information. (Have photos to support). On our return we completed a review requested by Hotels.com. It was honest and factual and was not personal to any employee, no bad language and supported by photographs. (8). We thought that they would investigate and come back to us, but NO they declined the review. I have to conclude therefore that information provided by them had not been updated and verified and will not use them again. So sad.

Je mets 1 étoile car je ne peux pas mettre moins ! Arrivés à l'hôtel B&B Montélimar Nord cet après-midi, après 7 heures de trajet, nous avons dû attendre la réceptionniste, qui n'était pas là à l'heure. La réceptionniste nous a alors demandé de régler la chambre, que ́nous avions déjà réglée sur Hotels.com . Nous lui avons prouvé le paiement grâce au mail de confirmation, au reçu et à une connexion sur nos comptes bancaires... difficile de faire plus ! La réceptionniste a contacté sa responsable, qui n'a pas semblé tellement émue de la situation et n'a rien fait pour nous aider. Nous avons dû contacter Hôtels.com, qui a appelé l hôtel. L hôtel et la centrale de réservation se sont mutuellement renvoyé la responsabilité et nous ont fait attendre pendant presque 1h30 avant d'obtenir notre chambre. Au final, je ne sais pas si la responsabilité relève d'hôtels.com ou de B&B Montélimar Nord mais je déconseille les 2 ! Et je précise que nous n'avons eu aucun geste commercial, il va de soi ! 🤨

Beautiful setting, peaceful and homely. The views are breathtaking. Clean and equipped with essentials. Second stay at Inch Beach Cottages and planing to return.

I bookd four rooms for a forces reunion only to have to cancel them due to bad health. The hotel still took the payment from my credit card and when i tried to argue the facts with them they still refused a refund. Im a pensioner, ex forces, the lady behind the desk remembers me but the management have still refused as it was all done verbaly. Dont Book the Station hotel Carlisle unless you are 100% certain you are going to make it otherwise they will rob you as they have robbed me

A month ago I paid and booked a hotel apartment in Antalya for 5 nights. I arrived at midnight tired after a long journey and delayed flight to check in but the hotel manager said that the place is not available and if I want to have an alternative one, I have to pay either 3000 lira or 1750 lira extra for another hostel apartment in the same building. I said they should let me know about the problem and expressed my frustration about their unfair treatment but it didn't have any effect. I had no choice, it was midnight and I was tired with heavy luggage rucksack - didn't have enough money so I paid the 1750 lira and got the one with bathroom and Aircon issue (after using realised , they didn't mention anything). I left feedback via email for hotel.com and no one got back to me and nothing happened. The greedy owner was an unwelcoming person even once stopped me and asked me if I had an extra person, I got upset as I am a solo traveler.
This is supposed to be a relaxing holiday! This affected me mentally and damaged my budgeting. I decided to leave this review to hopefully prevent others going through the same experience. To assure you about the authenticity my booking information is as follows:
Itinerary number: 72835603687019
Hotel apartment: Old town hotel apartment 21. Sk., Antalya, 07040 Türkiye
Booked via Hotel.com.
Apparently hotel.com is under hotel Expedia.

Choix d'un hôtel car le site indique "Borne de recharge pour voiture électrique". Or, l'hôtel n'a pas de borne de recharge pour voiture électrique...
Donc à 23 heures recharges avec les 2 enfants (2 et 4 ans). Hotels.com indique il existe une borne à proximité... A proximité à 23 heures avec 2 très jeunes enfants. Un mois et demi après la page de l'hôtel n'est toujours pas modifiée
Pas d'excuse, pas de geste commercial, rien
Ce sont des voleurs, des marchands de sommeil et des faussaires.

I am very disappointed with Hotels.com and One Key. I booked 2 rooms for 2 nights on Cape Cod, 6/1-6/3/2024. I never received a confirmation for the hotel. I had to call the hotel to verify our reservation. I also never received my points/money from One Key. Very disappointed with both companies as it was over $600.

Scam reward programme. Chatline keeps cutting out. Company not interested in serving customers, stolen reward nights. Absolutely disgraceful

Frauduletly took our Tesco Points for a booing then charged us the full amount of the booking and refused to refund the amount. We lost £145. Then promised and £25 Goodwill vouchor which did not arrive. Avoid this company

Altid de dårligste værelser. Du kan ikke komme i kontakt.

Jeg bookede (16/7-20/7-2024) et hotelværelse i Berlin på hotel Bristol. Det blev booket med betaling ved ankomst og fuld refunderbart indtil ankomst på dagen kl. 18. Efterfølgende så jeg, at det var booket uden morgenmad, så derfor afbestilte jeg og bookede et nyt værelse inklusiv. morgenmad. I afbestillingen stod der, at hotellet ville opkræve 90% hvilket er i modstrid med det først oplyste. Virkelig dårlig service, og slut med at bruge hotels.com - MEN nu fik jeg kontakt pr. telefon med hotels.com og en dansker "Michael", der bekræftede, at det er korrekt, at der står ved bestilling med fed grøn skrift "fuldt refunderbart" og i bunden med små sorte bogstaver "at ved afbestilling skal der betales 90%" - det er simpelthen ikke ærlig markedsføring.

Men ved henvendelse til både hotel og hotels.com viste det sig at være en kommunikationsfejl. De skriver i afbestilling: Refusionsoversigt

I henhold til afbestillingspolitikken bliver refusionen sendt til den betalingsmetode, du benyttede til reservationen.

Afbestillingsgebyr
608,62 € (4.540,17 kr.)
Hotel Bristol Berlin opkræver et afbestillingsgebyr.

og det er ikke korrekt.

Afbestilling er fuldt refunderbart til dagen før ankomst. Tak Nesrin fra Hotels.com, du vidste hvad du talte om i modsætning til din kollega Michael. Fik oven i købet et gavekort kr. 500 til fremtidig bestilling.

Men i får kun 3 stjerner, i må rette jeres afbestillingsmail.

Stay far away! I cannot believe hotels.com is still in business based on their offering dangerous housing accommodations, along with nonexistent customer service. We booked a week stay via Hotels.com, and when we arrived, we found dirty sheets with pubic hair, stains and other mysterious debris. Suddenly there was an intense smell of sewage from outside. When I went to close the widow, I noticed the window is not even attached to the wall and cannot be closed. There is no smoke detector. There is no lock to the outside door. The hotel manager said he could only provide clean sheets by the next day at noon, so we were forced to pay for another hotel out of pocket. The sheets never came, and he never replied again. When we left and requested a refund, Hotels.com said they would only refund us with the hotel's approval, and that they couldn't even reach the hotel manager. There is no accountability, concern for our safety, or attempt to find us a solution. In the end they offered us a $50 credit on a one-week stay. What an awful experience.