Homesdirect365 Recenzje 

6802
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

It’s taken me far too long to leave this review, but I absolutely adore the furniture from this business! The purchase of our cabinet for our kitchen is our second from Homesdirect365. We previously p... Zobacz więcej

Oceniono na 5 z 5

Very good service. Driver called ahead of the delivery he then unloaded and placed my delivery in the correct room he helped with unpacking with no problem at all we checked over my purchase which w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I absolutely adore my exquisitely carved, Rocco , antique white, french style headboard. My two young nieces think that I have a Disney princess bed. It is pure luxury with quality entwined. Karl who... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Product was a wooden phone box. Easy to assemble but the wood was dirty/mouldy as if it had been left in a damp environment for sometime. The door clasp was completely bent but luckily was still usa... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z meblami do sypialni

Napisane przez firmę

Homes Direct 365 is based in Darlington in the North East of England, specializing in stylish furniture, mirrors and lighting. We are based solely online and therefore unfortunately do not have a showroom. Our philosophy is that your home should reflect your own individual style and aspirations. Whether dining, relaxing or sleeping, the timeless furniture designs you will see in this online store will enhance your environment to give you years of pleasure. Our sales team are highly trained, experienced and dedicated staff who wish to look after our customers every step of the way, from any queries you may have prior to your purchase through to an excellent after sales service. At Homes Direct 365 we're passionate that everyone should have access to high quality furniture. We're here to make your life easier; our website helps you to quickly find what you're looking for. Our range of products includes bedroom, dining, bathroom furniture, mirrors and lighting and much much more.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

7 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(6802)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Pity I could not give higher

I can only give a 3 star review as I've only received 1 part of my order. I ordered full bedroom furniture but only received the bed in the timescales advertised. I have been waiting 6 months for the other part if my order to be delivered but this could possibly be pushed further away again which has happened 3 times already which is disappointing as the bed was amazing quality. They do keep you upto date but as products are coming from abroad I suppose a conversation with their supplier wouldn't hurt.

3 kwietnia 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

Thank you for your honest review and the time you took to write it.

Oceniono na 5 z 5

respectful delivery drivers

respectful delivery drivers, took off their shoes. helped move the heavy box into place.

20 listopada 2024
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

Thank you so much for leaving this brilliant 5* review, it is so great to see that you have received a good experience shopping with us
I hope we can welcome you back soon!.

Oceniono na 5 z 5

Gnome Love

I bought the most fabulous bright orange gnome, in fact I bought 2, one for me and one for my sister .. we love them , fun , great quality and exactly what I was looking for .. his name is Jergnome and his brother is Geroninome ..

10 marca 2025
Opinia niezależna
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Odpowiedź od Homesdirect365

Thank you for your superb 5* review, we are delighted to hear you're impressed with our service and the fast delivery

Oceniono na 3 z 5

Product was a wooden phone box

Product was a wooden phone box. Easy to assemble but the wood was dirty/mouldy as if it had been left in a damp environment for sometime. The door clasp was completely bent but luckily was still usable once twisted back to the correct position. Looks good once thoroughly cleaned and completed. The delivery was excellent, very efficient and on time.

1 kwietnia 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

Thank you for your honest review and the time you took to write it.

Oceniono na 4 z 5

It has been my wife's birthday present.

It has been my wife's birthday present.
Has hung on the high wall.
Clock ok but real gift is the mechanical works rotating and it just allows you to dream. What and how was this achieved in the past.

2 kwietnia 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

Thank you for your honest review and the time you took to write it.

Oceniono na 5 z 5

Putting my feet up

Perfect from starting point to receiving footstool ,well done amd thanks for making whole process non stressful.

1 marca 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

Thank you for your five-star review.
It's great to see you're happy with every aspect of your order and experience with us

Oceniono na 5 z 5

Bar order

We ordered a bar and knew we had to wait 3 months. They were very honest and told us when they had it in their warehouse and exactly when it would be delivered. We had to change our delivery address and they were very accommodating with our requests.
Very happy with the product and the delivery guy was very good too he called me the night before to tell me the delivery time.

2 kwietnia 2025
Opinia niezależna
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Odpowiedź od Homesdirect365


Thank you for the 5 Star Review! We really appreciate the positive feedback and thank you for taking the time to leave it!
Your kind feedback will be passed on to Nigel :)

Oceniono na 5 z 5

Lovely item

Lovely item, well pleases

6 marca 2025
Opinia niezależna
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Odpowiedź od Homesdirect365


Thank you for your five-star review.
It's great to see you're happy with every aspect of your order and experience with us.

Oceniono na 5 z 5

1st class service...

the driver Nigel was respectful to property we have two dogs he ensured the gate and interior door was closed after he unloaded and delivered the steamer chestvdrinks cabinet.

1 kwietnia 2025
Opinia niezależna
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Odpowiedź od Homesdirect365

Thank you for your 5* review, we're so pleased you are happy with your purchase.
We hope to see you again in the future as a returning customer
Your kind feedback will be passed on to Nigel :)

Oceniono na 5 z 5

5 star experience

Ordered on Saturday, arrived on Tuesday. Item exactly like photo and the perfect addition to our first home.

1 kwietnia 2025
Opinia niezależna
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Odpowiedź od Homesdirect365

I want to take this opportunity to thank you for leaving such a lovely review, here at HD365 our customer experience is so important.

Oceniono na 1 z 5

Absolutely dreadful

Absolutely dreadful! Ordered a chopping board in early November as a Christmas present. Item was listed as in stock and there was no indication at the time of placing the order that it wouldn't be dispatched immediately. It's finally been delivered today (4.5 months later) and its broken. Rather than being one large piece of wood, it's in fact 4 pieces attached together, one of which has completely come away, doesn't fit properly and overhangs the rest of the board at each edge. A completely unusable product. Currently awaiting a response from customer service but looking at the other reviews here I'm not holding my breath. Complete scam.

1 kwietnia 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

Hi,
We are finding it hard locating your account with the information provided, can you please provide your order number of call the office on 01642455589 to discuss this further.
Louise

Oceniono na 1 z 5

Delivery ETA - 6 Months!!

This is just ridiculous now.

I’m so annoyed by the whole journey! This business has no understanding of customer experience. I am in the same predicament as the reviews below. I have been given a new date of 19th May (although no guarantee!) shocking, I have had half a delivery!

31 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Not worth the wait.

Same as person below, waiting 4 months and finally got a delivery date, in 17 days, 17 days after they said it arrived in their warehouse.you think of they were really sorry they might have attempted to get it to me once it arrived. Mrs said was told we would get 3 days after arriving in warehouse, not holding up much hope on that either!

I suggest everyone reads the 1 star reviews if considering buying anything from this company and note that 1 in 5 people did not have a good experience. I wish I had read the reviews prior.

31 marca 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

Hi Christopher,
Please accept our sincere apologies for the delay completing your order, I can confirm delivery is booked in for you, we appreciate your patience with us and are sure you will love your new coat stand

Oceniono na 1 z 5

Do not order from this company!

Do not order from this company!! I ordered a dressing table from them on the 8th December and have just received another delay email from them, informing me that it will be delivered on the 19th May!! This is the 6th delivery date I have received and I will have been waiting over 6 months!
Their customer service is terrible, with no real information given and no care. The people there don’t know what is happening with the things you ordered or when they will actually deliver them.
Terrible all round!!!!

31 marca 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

Hi Samantha,
Please accept our sincere apologies for the delay with the dressing table and mirror.
We don't foresee any further delays with your order.
Any questions please don't hesitate to contact us on 01642455589

Oceniono na 5 z 5

Excellent service form beginning to end…

Excellent service form beginning to end . The delivery man was very helpful and kept us informed at all times . Would highly recommend .

31 marca 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

Thank you for your review and the time you took to write it.
We are delighted to hear that you are satisfied with our services.

Oceniono na 5 z 5

We ordered a super king bed

We ordered a super king bed, it arrived when expected. The delivery driver Karl was polite and helpful, taking time to explain how to put the bed together. We were kept updated throughout. I would recommend to anyone.

28 marca 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

I want to take this opportunity to thank you for leaving such a lovely review, here at HD365 our customer experience is so important.
Your kind feedback will be passed on to Karl :)

Oceniono na 5 z 5

Giant pink bunny is just wonderful

Giant pink bunny is just wonderful.
Service and information on delivery was great. The delivery guy Karl was so lovely and friendly!
Will definitely be using again..... potentially the giant blue bunny on wishlist.

28 marca 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

Thank you for your five-star review.
It's great to see you're happy with every aspect of your order and experience with us.
Your kind feedback will be passed on to Karl :)

Oceniono na 5 z 5

Nigel was wonderful. Dedicated & efficient

Nigel was wonderful. Exactly on time , polite , & caring.became I didn’t answer my phone when he called to tell he was on his way.. he left me a voice mail & a text . Very efficient. Thank you Lynn

28 marca 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

Thank you so much for leaving this brilliant 5* review, it is so great to see that you have received a good experience shopping with us
I hope we can welcome you back soon!.
Your kind feedback will be passed on to Nigel :)

Oceniono na 5 z 5

Great delivery driver

The delivery driver was great, really helpful, with hood communication.

27 marca 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

Thank you for your review. I am pleased to hear you are happy with the service that we have provided

Oceniono na 5 z 5

Nigel was professional and polite

Nigel was professional and polite . A gentleman .

27 marca 2025
Opinia niezależna
Logo Homesdirect365

Odpowiedź od Homesdirect365

I want to take this opportunity to thank you for leaving such a lovely review, here at HD365 our customer experience is so important.
Your kind feedback will be passed on to Nigel :)

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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