Hobby Island Recenzje 

UPDATE
I have received two emails from the company, this being the latest one on 5th May - today is 15th and I am still to receive my order. Please don’t order from them; regardless of their correspondence I am not hopeful of my order being fulfilled. This is what I received:
Dear Customers,

We finally have good news. Over the bank holiday weekend, we located and moved all the stock to the new fulfillment company and finally got everything in order with the new company.

We are now processing all the orders that have come in and that was failed by the previous fulfillment company, therefore all orders will be out for delivery by the end of the week.

We really appreciate your patience and its been a very hard start in the 3 and a half weeks since we took over, however we are finally back up and running and the issues with the previous company are now over.

Again thank you for your patience and we will be communicating further updates this week and into next week about the future of the shop and what we are trying to do.

Again thank you for your patience and now we can get this right.

Your Hobby Island Team.

Very concerned about my order placed on 24th March 2026 amounting to over £100; I have received nothing but a generic reply stating they are having problems with the fulfilment company. No way of contacting by telephone. Distinctly unimpressed. The website should not be accepting orders. I have used this company in the past with no issues, however, it would appear the new owner has no control of what is going on, or is knowingly and intentionally playing fast and loose with customers’ money. Seeing as there are a number of other complaints here, I think I will contact Trading Standards

It has been two weeks, no update about the order.
I sent two email, no reply either. I won't purchase from them anymore.

Made an order on 26th March 2026 still waiting nearly 3 weeks later, no delivery and minimal communication or updates. This is very troubling as it has halted work on a large commission. They should pull down their website until they can fulfil orders. It's not at all fair on customers.

I’ve been using hobby island for about 2 years and they used to be brilliant until the new ownership took place over Christmas period. Now orders are always late, wrong items being sent and my last order placed 28 March still hasn’t arrived. Communication is non existent at this point and I can see I’m not the only one. They need to resolve this stat!

Edit 1. Just revived an email about my order being dispatched 19 days after purchasing - will update if/when it gets delivered

Made my big order on 25th March - some vague communication but now nothing. Just about to start a dispute process through my credit card company.

Ordered on the 28th of March and still nothing has arrived. Emailed numerous times. Does anyone work at this company?

Useless

Ordered on 5th July no sign of order, emailed to ask where order was and still no reply and no items.

My tile grout colours arrived within 24 hours of ordering which has to be a record. Nicely packaged and labelled. I would definitely use this company again.

I put in an expensive order the other day and they sent a crucial wrong item for which they were dismissive and barely apologetic.
I also requested clearly not to use plastic, they did both times in initial order and in replacement.

But the biggest issue with them aside from inefficiency and attitude, is price and meaness.

They have a new line of ceramics but no sample sheet, so I requested a handful of single tiles as samples of some of the colours, something that every other mosaic supplies in UK is happy to do, and is usually on offer on there websites.
Yet Hobby Island 'doesnt do that' apparently, no matter the size of the order you've put in, or the obvious reality that you are then more likely to purchase that line, or any other for that matter.
Does it occur to them that for want of five tiles they are shooting themselves in the foot?
And then there are the prices.
For example Leoponitt tile cutters average £35 in every other outlet, but Hobby Island sell them for £58. Thats £23 more, utterly ludicrous.
And replacement wheels £10 more than everyone else.
Its also hard to know who you are talking to, they dont have either an email or phone number on their site, never a good sign and their different responses come from totally different non company emails.

Update 21Aug
Not convinced with by the companies response.
That their nippers and wheels are more than £20 out of line with every other outlet, is an issue of greed, nothing less.
As to the previous owners stratergy of not giving samples, why repeat an unworkable stratergy when selling a new line?
The suggestion to me that customers should have to buy all the tiles so they know what they are like is of course ludicrous.

They could of stocked the sample sheet with the new line rather than expect us to fork out money for tiles we might not want.

I ordered mosaic tiles from hobby island to make a mosaic for my sons wedding. The order arrived incomplete. I emailed hobby island 3 times and tried to call them but no one answered. I am now unable to complete this project. I won't be ordering from them again as they are unreliable and care nothing for customer satisfaction.

Update Despite what they say here I have not received anything other than an automated reply. You're not able to order the individual colours included in this mix so what they say here is untrue.

Left a review but for some reason it only showed 1 star it should have been 5, excellent service only needed a small amount of grout, arrived on time without any issues

Extremely good service! Received delivery on time and received refund without any hassle. Good company and I will recommend it to anyone. Thank you very much

Truly dreadful company. I paid for express delivery three days ago. No replies to emails. The worst company I have dealt with. Buyer beware.

Cancalled my order without telling me. Its only weeks later after they have not responded to phonecalls or emails that I go to take it up with paypal that I discover they have cancelled and refunded it and not told me. It has cost me a fortune in lost time with the builder trying to complete a bathroom.
Useless company, no stock, long lead tes and appalling communication. Avoid

i can only judge on delivery and price as this is a gift for christmas.delivery and price good

Website very slow and difficult to use. It would not process my card and I then had to email my order.

👍👍👍👍👍👍👍😊😊😊😊

I purchased an item for a Christmas gift. The recipient reported that it arrived with no problem. From my end, it was a smooth transaction and an easy to navigate website.