Hilton Hotels & Resorts Recenzje 

Stayed with my wife at the Hilton Garden Inn, Hatton Cross, London, near Heathrow Airport, from 10/7/23 to 13/7/23. Room was quiet & clean. Breakfast was good,except that fresh fruits were few,& the melons cut with unripe edges. Had dinner twice, & this was to our taste. Bar had a wide range of drinks.
Staff were all friendly,& in particular would like to mention Roydon & Stacey in Reception, who were both very pleasant & obliging. As we are vegetarians during Breakfast, Pinkie & a young man from Nepal, probably called Jitesh, at our request, cleaned the pans for us & made omelettes to our taste which were delicious.

Negative Point- At checking in I had made cash payment for my stay, & provided my credit card,which I thought was a hold, for any incidental expenses. At checking out, I paid for the meals/ drinks with cash & was assured these have not been deducted from my credit card. However, most unfortunately these charges are still showing as pending on my credit card. On seeing these charges,I rang the hotel and spoke with the Duty Manager, who was unapologetic & gave me an explanation which I fail to understand. This is something I have never experienced ever in the past & has caused unnecessary anxiety & stress.

I stayed in the Hlton Hotel at the Munich Airport. The room itself was very nice. It contained a baby crib for reasons unknown--no problem--but there was no hot water. The so-called restaurant was a mirage. One could not gain admission for dinner, which I was warned about, or for breakfast. I waited for breakfast and was told that one is not permitted to order from the menu; you must get the buffet. Indeed, even coffee is not available because the coffee bar does not open until later in the day. The hotel made no effort to compensate me for the fact that I could not take a warm shower in advance of an intercontinental flight. The only good thing is the location and the room itself. Otherwise, not pleased.

The Hilton will withhold your funds, send you incorrect receipts and not return your funds. The staff here are incredibly disrespectful, upon asking when my deposit will be returned they told me that I never had a deposit. Proved otherwise with my bank statement and then they hung up the phone on me. They hung up the phone on me 5 times in a row and have refused to help, they told me that I never stayed there (I literally have a hilton receipt and bank statements proving otherwise) and therefore will not receive anything back. Will avoid all Hiltons in future, abhorrent behaviour.

They double charged my stay and will not refund my money back.

Can't use my card because of pending transaction due to their double charge.

What a thief.

I have stayed at Hiltons several times over the past couple of years and found the hotels no better than average or below for their class. Westin, Marriott, Intercontinental were all superior.

Double-tree Leicester. Booked a room for one night, charged me for 2.
Incredibly hard to find someone to talk to about this. Got to past reservations to speak to someone who said they couldnt help and transferred me to their wellness spa. They advised calling reception where there was no reply.
Finally got through to someone from the website.
After admitting mistake said it would take 3 to 5 days to get refund. Why do I have to wait for my money but they can take it just like that?

In January we had to cancel a Hilton hotel, unfortunately outside of the cancelation period, i.e., loosing our money. We called Hilton if there is anything they can do for us, and that person pitched a promotion deal, 2 nights in NY for a good discount. Making us believe that is a special deal he can give us as compensation for not being able to do anything about the hotel cancelation - well, in hindsight that already looks dishonest.
In June we tried to book the NY hotel, we had September in mind. That was booked out. After spending an hour on the phone we settled eventually on Oct 8-10, but decided to finalize the dates the next day in order to verify that our other travel plans work out (combining the NYC trip with seeing the Niagara falls). The agent encouraged to do so. Next day we called back and guess what, Oct 8-10th is not available (anymore?) and actually nothing around that date. Then we asked about anything in July to October. The agent came back with three (!) possible dates for the stay, either a Tue - Thu in July or sometime end of October. So I guess in the end this whole promotion thing is just a scam by Hilton, probably trying to force people to fill their hotels in the rainy/snowy season. We asked to cancel this whole promotion scam and the agent said we will get our money back. Let's see if we really get it back .. given our experience with Hilton I think it's a 50:50.

Double Tree Hilton Coventry CBS Arena…OMG WHAT A DISASTER!
No aircon working in rooms… no residents’ bar… 10 minute walk to rooms , to discover room key doesn’t work, then back to reception…. and the replacement key doesn’t work either !!! This place is a joke … you would be more comfortable, sleeping in the car park !!! …. and £200 a night better off !!!

First the Hilton metrapole NEC is clean and standard accommodation. Staff seemed pleasant and helpful. The restaurant was good, the food fine. Wine a bit pricy.
Second, I had taken swimming attire looking forward to a swim only to find that I would be charged £10 for the pleasure. What a shame. I didn't use the pool. Breakfast was very expensive £18. Most I have paid. On the whole good but seems to want to compete with base price with other hotels only to charge for swimming etc.

I have never had such a horrific experience at a hotel. I booked a stay with Embassy Suites in Downtown Denver for a conference I was attending. It was also during my son's bday so I chose the hotel for their indoor pool and other amenities. We ended up having a really rough travel experience and didn't get to the hotel until around 4am. The employee at the desk was so incredibly rude. She snapped and me and another guest then threw my keys at me. When I commented on her attitude, she began verbally attacking me, stormed towards me threatening to fight me. She chased me to the elevator and continued to scream at me while I asked her to leave me alone. I am 25 weeks and pregnant was super emotional. I called Hilton Customer Service to alert them. While on the phone she had security come and threaten to call the police if we didn't leave. The customer service rep rebooked us at Home2Suites down the road. When we arrived there, the security guard told us he would not let us in because his friends had called him from Embassy and told him not to. Eventually, the manager spoke with someone on the phone and "let" us stay. We were charged for both hotels. I have spoken to the "escalations team" at Hilton 3 times now. After pleading my case I was able to get charges from the Embassy refunded but they seem to think that the experience we had was fine at the Home2Suites because they allowed us to stay. The entire time we were there I feared for my safety. The "security" guard who originally refused to let us stay was there each night and was supposed to be the one protecting us. When you leave your home to enjoy a vacation you are paying for a certain experience. I don't think that includes being threatened. Even bare minimum hotels offer safety and respect for their guests and I'm shocked that I am paying premium Hilton prices to be attacked repeatedly.

Worst experience ever Hilton Reading no idea what they are doing requested a pillow two days ago still waiting.

Trying to cancel a booking is the worst experience with this company. Has taken 1 hour so far ........................ Its just shocking. Its like they try and make life as difficult as possible just so you give up. The only company worse is BA.

This hotel as not a easy find, you can easily miss the turning it is not well signposted upon entry, very confusing, I almost added a extra 15miles just to find the entrance of the hotel
Restrictions applied for food even desserts, when asked was told after 5pm only
No designated luggage storage place, practically left behind reception desk in full view
Spa Treatments therapist is self employed not on site you have to make a appointment, again though these facilities were always offered on site, although the treatment was good
Hospitality staff not very helpful
Long unnecessary Waite just for a scone and jam!
Paid for standard latte severed in small cups
Some reception staff were not pleasant, abrupt and rude
I had to push and collect my own luggage from room, upon arrival my luggage was delivered to my room, upon departure was told to use the luggage trolley myself, it was difficult to control and manage even to the point I accidently banged it on cups, plates and tray which was on the floor when getting to my room!
Night hospitality team were more helpful went the extra mile
Day hospitality team seemed stressed, disorganised and unhelpful

Absolute disgrace!

Started a virtual chat with someone called Nadia only for her to keep me waiting for over 20 minutes to go and find the answer! On a number of occasions I had to ask if she was still there.

Eventually she disappeared all together without even answering my query. I didn’t realise ‘ghosting’was also a thing in the virtual world of customer service!

All I was trying to find out was how to apply a discount code on their website when making a reservation as I could not see an option to add this anywhere. Something that I thought would have been relatively easy for them to answer… clearly not!

Absolute disgrace.. couldn’t attend due to a death in the family and still fully charged me? you’d expect a hotel to make some arrangement to help out a customer but no.. this has nothing to do with there service I just find this a disgrace

Park Lane for our anniversary weekend, great experience and will be back soon. Had a few issues at restaurant regarding speed of service and cleanliness of cutlery (all resolved promptly)

We have just had a week at the Hilton Hotel in Malta. A definite 5 star experience. The room was excellent , cleaned everyday to a top standard with a different animal shape theme towel left on the bed each day. Staff are super helpful and friendly. I have an allergy to Dairy food and the staff went above and beyond to make sure I was catered for. A special mention to Mariem and her staff in the Executive Lounge . Mariem and John were both superb making sure I had special food , for the afternoon tea and pre drinks , they gave advice on were and what to visit on the Island. We were even given a personal mobile number in case we had difficulty when we was out and about on the Island. I cannot recommend this Hotel enough. We throughly enjoyed our stay and are planning to go back in September.

My wife had a brief stay at the Heathrow T4 Hilton whilst returning from abroad. The stay was great, the room clean and quiet. The breakfast was the highlight. Fantastic breakfast. All the staff were superfriendly and helpful, the names I remember are Aeysha, Natalia and Jatinder. And easy access from T4 when you discover the bridge from departures!

The hotel staff never emailed me my receipt after my stay. I called four times and spent up to 30 minutes each time with different people (I'm guessing from a call center with poor English skills) who promised to email me my receipt. Still haven't received it. Seriously, how hard can it be??
The hotel was crap, too, btw. Especially the so called restaurant

Feel let down by Hilton, whilst room was clean the staff morale left alot to be desired, receptionist looked like she was about to kill someone!!! Pay your staff better, because yes I heard them mention they could barely afford simple things!!