Hilton Hotels & Resorts Recenzje 

Terrible customer service. Using the contact form, I asked for someone to email a menu from the restaurant of a Hilton I was due to stay at on a business trip. There was no link to one on the hotel website. I also asked for the email address of the hotel in question, so that I could contact the hotel directly if they couldn't help. Customer service just sent a phone number. I don't want someone to read me a menu, I want to see it! Customer service had my email address, they could have called the hotel and asked that they send it, but they're far too lazy. I decided that given this example from HH customer service before my stay, it was just better to cancel the booking and stayed elsewhere instead.

Fabulous Hilton Hotel ( The Tapestry) in Barcelona near the train station, Staff were very accomodating and helpful.

I had an issue with someone who tried to run off with my computer bag but the culprit was caught and dealt with accordingly.

Staff were great, rooms were very nice, breakfast excellent.

Will use again upon my return to this great City

thanks for a wonderful stay

Everything about the stay was amazing! We stayed for a company award night and had a fantastic time. All the staff were superb, the meal served was done with military precision and was beautiful. Breakfast was amazing, and especially being greeted by Lana Banana whose name in itself couldnt fail to make you smile. Really comfortable bed and i slept solid for 8hrs! Thank you to all the staff that made it just oerfect.

SemiFlexi or Flexi package charges higher rate to enjoy the flexibility on making advance reservations.

As per the policy during reservation or in the Hilton website, credit card is required to secure the reservation and no charges within the cancellation period.

During the reservation, there is also no indication of partial payment or similar rules is required to secure the reservation.
However, my credit card has been deducted during reservation.

Very bad experience and impression with Hilton, feeling like being tricked with their misleading/unclear/hiding/disputes policy.

Clarification from the agents via Hilton website is also unclear and tell differently on the charges until I show them their policy and also the statement published on Hilton website

I asked to cancel all of my reservation under Hilton to avoid these experiences to ruin my holiday. As a frequent traveler, I will prefer to stay other hotels especially for Marriott group that always give better experience.

I will never recommend Hilton group hotels in the future

We stayed from the 16th-20th September and the hotel took €300 as a form of guarantee on my credit card. When I returned home I discovered that the hotel had charged my credit card €300 without permission and has not refunded me almost 4 weeks later. We had no bill, there was nothing due to be paid. I have contacted the hotel several times and they refuse to return the money.
I am horrified.
My credit card company is investigating now but be warned.

Booked hotel - website information states parking limited may need to book "Q-parks" car park a short walk-away. Took my chance and got parked-up. Unloaded car a went to check-in desk only to be confronted by a £25 parking charge per night, and on top of that they requested to hold your car keys - if you dont like this, then youll have remove your car (not a good start as non of this is mention in the initial description of hotel amenities). The staff were clearly used to dealing with and having this discussion. Very sly and underhand.....The first....and last time I stay here.

I'm over it. WORST CUSTOMER SERVICE EVER. Cannot understand a single soul who answers the phone. And they get extremely defensive when you call them out on it. I've spent a LOT of money with this company over the years, and used them almost exclusively for business travel. My time is extremely valuable and to have to play verbal charades with someone half a world away ... in order to help them get through Their English learning curve... just to stay in one of their 3-4-star hotels.... is outrageous.
Rates continue to stay the same or increase... Service continues to go down hill. What to do?? Go where they value my time and money - that's what. Hellooww Sheraton!

Stayed at Cardiff Hilton, what an absolute shambles !! Shower head broken so the water sprayed over the shower screen all over floor and toilet. No shower gel in the shower. Flushed the toilet and the water came out of the bowl over your feet and the floor. Did the same if you put the seat down too. Magnifying mirror hanging off the wall. Air con LCD display smashed and not working. No handles on the windows so no way of cooling the room down.
We were told we’d have an email due to the issues we addressed and we’re still waiting.
Don’t waste your money !!

Hilton in Antalya overcharged us by approx euros 400. They have not refunded us the monies. Head office in Hilton not very helpful either

Donot stay in that hotel as you cannot count on Hilton Head Office.

I feel sad writing this review as I am a Hilton Honors member and have used the chain and Hilton Dublin in particular for many years. On the two occasions we stayed this summer (first time back since lockdown) I was struck by how dismissive and unfriendly the reception staff were. Previously, they had been warmly engaging.
We arrived at 4.30pm with two dogs, after driving all day from Kerry, with the knowledge we had an early ferry to catch. I was initially told there was no reservation under my name, asked for my ID again and asked to provide email proof of booking, at which stage I began to slightly panic about the thought of finding a room elsewhere in
Dublin with 2 dogs in tow. We were then told, to our confusion, that someone in our party had already booked in under my name. My Booking.com confirmation number was waved away as irrelevant, but we were rebooked and given a room much to my relief, although neither receptionist nor manager apologised once. The room was fine and had an adjoining door to the next room, but as we had been given a similar set up 2 weeks earlier and not had an adjoining occupant, we assumed this would not impact on us. We went to bed at 11pm and were woken at 2.30am by music played at full volume coming from the adjoining door which had bright light in the gap underneath it. We called reception who to their credit, immediately went to the adjoining room and after much knocking, were eventually heard above the noise.
The music ceased, to be replaced by a loud phone call on speaker to the occupant's wife/female friend, which we could hear every word of. I put airpods in to block out further content when he asked what she was wearing.
After a fitful few hours we were disturbed at 5.15 am by our door being barged against as our neighbour tried violently to gain access from the adjoining room. Thankfully our dogs began to bark and this stopped the attempt. Thoroughly rattled, we packed up and left the room. Before we left we informed reception. The manager told us we 'could have refused the room' and 'take it up with
Booking.com. After my husband argued, they waived the €50 fee for the dogs (they were impeccably behaved and you now get nothing for this fee, whereas pre-lockdown pet owners were given bed, blanket and bowl) and the €20 for 1 night of parking. Both of these fees are pretty outrageous charges in themselves and considering our night of horror cost us €391.05, this was peanuts. It was Hilton Dublin's decision to put us in an adjoining room, not ours' or Booking.com's. And how could we possibly have known on entering the room what would ensue? So the suggestion we should have asked for a different room (we had enough trouble getting that one!) makes no sense whatsoever. Since coming home the response to our experience from both Hilton Dublin and the Hilton ‘guest correspondence’ complaints department, has been totally unsatisfactory and quite frankly, somewhat unsettling. No one individual is assigned to deal with the complaint, so every response in the email chain is sent from a new person that appears to have trained at The Stepford Wife School of Hospitality. I think if I had informed them that a herd of scavenging wart hogs had burst in and savaged my husband and dogs to death, they would still have replied with a cheery 'greetings of the day!' and praised me for my 'ongoing loyalty’! In reality I will be showing Hilton the same loyalty they have shown me and never use them again. What a shame - I wonder if there has been some sort of overhaul at management or board level because the whole ethos of Hilton and Hilton Dublin now appears that the customer is an irritant rather than the reason their business exists.
4066/200 min characters
4066/200 min characters
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4005/200 3919/200 min characters

Hilton in Tangier (this for management)
Why you’re charging 4/5/6 time the value of the wine in your hotels?
and we are not tolling about the food (cuisine)? and yet your hotels are busy at this season (September)???
By the way I am a private share holder in your company and IAG
Management please let me have your opinion.
Thank you,
Regards.

Worst stay ever! Duvet smelt of urine! The TV wasn't working. Customer service was bad, and the response to my formal complaint was utterly disappointing @Hilton Newcastle Gateshead

Awful customer service prior to visit. Accidently booked Chester rather than Cheltenham and rang the hotel and their booking departments and the service was dreadful. All they can say is we can't change bookings on our systems to other Hilton Hotel as our systems are not linked! Massive company and not linked up and shocking services. None of the staff sounded like they knew anything about the hotels or wider service and basically said we don't know how to help. Never booking Hilton again!

I recently returned from a trip to the Chester Doubletrees Hilton hotel. It was not my first time but massive lesson learnt from ths trip, so be aware. I booked and paid i advance for b & b. But the day befor arriving i received a message to use the hilton app to checkin and use thir new 'digital key' system. Hiltons thank you for this option i took was to deceiptfully take £100 as a 'pending payment'. I say deceiptfully as they were vague about the payment being taken from my booking card, there was no ack of the value or email ack to advice. It was honest or up front customer service at all. And it will now take up to 7 days before this is released from my account. The hotel response was ' there is nothing they can do' off hand response and basically was my problem to contact my bank about. Whilst we had no issues with our stay and food was good, this is what i expect. I don't expect to have this level of underhand experience i didnot ask for. Be aware, don't sign up for the app as this is how your treated. I'll go back to speaking to a real up front person in reception instead if i return to this hotel.

When I had problems booking a room, the website had a message "opps something went wrong, it is us not you" call +1-877-461-1402 it's toll free. It is not toll free from the UK and this morning I was billed for £10.21 for the short calls I made. Fortunately, the calls were not longer. Tried to message them in 'Contact us' filled in the boxes and it will not let you post the message unless you fill in the box giving the reason. Soon as you do that it takes you to another page with list of options and you lose everything you have written. Tried it three or four times with same result. They really do not want to hear from you.

Der Kundenservice ist nicht existent, daher keine Hiltons insbesondere Hilton Conrad mehr buchen.

From arriving to leaving the team were just awesome. I would, however, like to single out Simona on the front desk when I stayed the other night. She is engaged, authentic and genuine. A great ambassador to the Hilton brand and hotel.

She particularly helped me with an issue I had getting a document printed and obliged without question and saved my day!

So well done - empathy was the key to getting my problem sorted and Simona found a way to help me.

Thank you again :-)

It shouldn't take me 2 hours to attempt to book a room for my parents as a gift using my Hhonors points. But yet it does. Why can't I just use their names on the booking form online? Why do I have to speak to clueless online chat advisors or even worse pay to phone a PREMIUM number? It's something you need to change. You've lost a loyal customer.

Dreadful experience from the minute we entered the hotel, no acknowledgement from receptionist then eventually given key but no other information, had no idea about breakfast times, how to get to room, lunch or dinner facilities etc. When we got to our room the bathroom was disgustingly filthy, air conditioning not working went back to reception to make a complaint, was told housekeeping would do a deep clean but that didn't happen. Spoke to the manager the next morning, moved room and promised a discount but that was not applied, email sent to general manager but had no response and contacted Hilton customer service who did not help just sent email to the manager and looked forward to us staying with Hilton again! That will never happen! such dissatisfaction definitely not worth the money!

Not enough towels. Not enough bedding and took 2 hours and 3 trips to reception plus one phone call to sort. No apologies. Kids went to bed late. Cost £300 for one night. Will never stay here again. Premiere Inn has a much better service and staff!!