Hilton Hotels & Resorts Recenzje 443

Requested valet parking, which on arrival no one knew about, despite the fact I had message confirming this.
I had explained my mobility problems, but the room as described as easy access. The door to the room was very heavy, there were no grab bars in the room, and too much furniture. Low seating and a glass table. The bathroom did however provide a shower and grab bars.
Breakfast was a joke no one to assist and no trays to carry food. Sticks to stir tea and no teapots. The staff appeared bored. This spoiled the visit to Liverpool and there appears no one to contact with enquires.

I am having problem with "Double Tree Frankfurt Niederrad". I am having three open reservations.
But my reservation are not shown on my Hilton App. On the web, I do see only my reservation numbers but no detail.
I've chatted/called Hilton and They said only as follow.

1. Hotel is no longer under Hilton portfolio.
2. Your reservation is prepaid.
3. As the Hotel is running under the new management(Windmill?), they can't do anything.

But the Hotel doesn't accept any new booking by Hotel booking platform such as booking.com, it looks like that no staff are working, no breakfast, no Air Condition etc.

So, it was "Double Tree Frankfurt Niederrad" and now I am not sure that the hotel is operation or not, providing as I booked service?
I am afraid that I will stand front of closed door...

The Problem with Hilton guest services is, they don't care about my situation. They rejected to support me. They just say The Hotel no more under Hilton portfolio.

So, this is my problem and they DON'T CARE!

I am Gold/Diamond member for more than 20 years.
I saw the service by Hilton is getting worse.
But this is most bad experience.

HILTON don't care....

Stayed at the Hilton Hotel in Manchester when I go shopping. Stayed a few years back and it was great but it's not the same. Had to ask 3 times for a bottle of water to be sent to my room. The checkin was quick and the reception fine otherwise it would have been 1 star.

I’m staying at Hampton by Hilton Central Croydon and the staff have been enabling abuse by weaponising my words, disrespectfully and repeatedly calling me ma’am, smirking and acting like they are not doing anything, and allowing a guest next door to continuously bang/thud from 10pm until now 12am. This is in connection with a 5 year smear campaign, stalking and harassment.

Absolutely appalled by the way the Hilton Mauritius handled a serious medical emergency following a meal at the Ginger Thai restaurant.

Before eating, both myself and my boyfriend clearly informed staff of my gluten and nut allergies/intolerances and specifically asked for confirmation that the food was safe. Staff assured us multiple times that the meal contained no nuts or gluten. Within minutes of eating, I became extremely unwell with violent vomiting, shaking, dizziness, hot and cold flushes, a racing heart rate of around 120 bpm, and symptoms severe enough that the hotel had to call a doctor to my room urgently.

The attending doctor advised that this appeared to be an allergic reaction and I required medical treatment immediately.

What is truly unacceptable is the complete lack of responsibility, care, and professionalism shown by the hotel afterwards. The following morning I was still seriously unwell, yet not a single member of staff apologised, checked on my welfare properly, completed an incident report, or showed any genuine concern whatsoever. It felt as though the hotel’s priority was avoiding accountability rather than ensuring guest safety.

For an international brand such as Hilton, this level of negligence surrounding allergen safety is extremely concerning. Guests trust hotels with their health and safety, especially when allergies are disclosed clearly in advance. This situation could have ended far more seriously.

I will be keeping all medical documentation and records relating to this incident. I strongly advise anyone with allergies or dietary requirements to think very carefully before dining here until the hotel properly reviews its allergen controls, staff training, and handling of medical emergencies.

Awful experience of the reception staff today!!! Silverstone hilton educate your staff!!! Theye had unhelpful artitude, rude , dismissive!!!! I stay in Hilton frequently and this is by far the worst stay. Based on today , I'm concidering never to stay at hilton again!

Awful customer service. I had an upcoming booking in a Hilton branded hotel in Manchester cancelled as the hotel is no longer part of the Hilton Group.

Of course I can see why it was cancelled. But hotel prices have now increased since i had made my original booking. Hilton recommeded one of their hotels but it is almost double the original rate. When i asked them if they could rebook me and honour the original rate they refused. I asked if they could issue me with some extra points as a gesture they also refused.

So now i am out of pocket due to something that was not my fault.

Hilton have lost a customer due to their terrible customer service.

They also promised that the points i had partially used in my cancelled booking would be returned in 24 hours. It is now 4 days and still no points returned,

Arriving at the hotel and the staff at reception were very unhelpful almost disrespectful. I thought it was only one of them but it was everyone I dealt with. Went to the restaurant to have a meal asked for a menu and the lady by the bar just pointed it out across the other room. Zero interaction and poor hospitality.Arrived to our room and the corridors were scattered with food that other residents had put out their rooms for collection. The stench of fish and chips was revolting. To no surprise the room itself smelled really bad. The location of our room meant that we had bright light into our room all night making it difficult to sleep. Very poor in my opinion. Standards are way below. Hilton Watford you can do better. The only positive is the David Lloyd is located within 5 mins which meant we could go there and have food etc. I will not be staying in a Hilton again.

What a let down. I've been using Hilton for years, faithfully. But now they've just stopped allowing points unless a stay is booked on the Hilton website. My company requires we book through their travel agent but I still get to choose the hotel. Guess what, it won't be Hilton, ever again. The hotels are ragged, the food is mediocre, and the service is substandard.

Bye, bye Hilton, NOT recommended.

Booked a none refundable stay, as a nice getaway and trip around Scotland. Unfortunately, I had a family emergency and personal crisis, which meant I'm now unable to go on my trip. Called around the other hotels I booked, explaining the issue, no bother, got my money back. But the service I received from Hilton was downright disgusting and degrading.
First I called, no answer for 5 mins straight, it would ring out. If you call the call centre, they say they can't help and tell you to try the hotel desk. Still couldn't get through. I did the online chat, 2 hours later, they told me there's nothing they could do. Despite the circumstances. I asked if there was a solution we could agree. But they ignored me. I asked for the complaints procedure and was denied.
I called the call centre again, they put me through to a supervisor who I had the displeasure of being on hold for about 20 minutes of our phone call. Reiterating there was nothing they could do. I again asked for the complaints procedure and I was straight up denied as "It's policy, so your complaint is not valid". I told her it was not up to her to decide if my complaint was valid, that's what the process is for!
At this point I had lost my patience and getting nowhere.
I called back and asked for the complaint procedure, finally I was given it, and it's been sent to the hotel manager for consideration. But seeing how the last 3 hours have gone, I'm not even expecting a reply.
Absolutely shocking behaviour to a vulnerable customer, going through extraordinary circumstances. I will make it a point to never stay in a Hilton hotel ever again!!!

They are obviously used to getting negative reviews. Booked a room and requested a free cancellation at least 3 days before arrival date. Just refused blank. Wasn't even interested in a reason... Will never use them again

Tried to make reservation online today, website did not respond. Then phoned and spoke to someone who did not speak English as first language, asked for room for single night gave me price for room for 4 nights. I ended call. Using foreign call centres is not good customer service and lost business.

i normally think this hotel is ok -this time not so -rats /heating not working in january /noisy room -lift shaft /phone in room not working /blue badge difficulty accessing car park in the rain .i have given feed back and client services said they would come back -but nothing

Hilton Garden Inn Guanacaste Airport in Costa Rica charged us twice for the stay - now two months later it has not been possible to recover the full payment. Contact is impossibly difficult with very lengthy reply times - if any reply at all. Not worthy of the Hilton brand.

Kort na onze boeking bij Hilton Dusseldorf kregen we daar even spijt van toen we alle slechte recensies lazen (over gedateerde kamers waar van alles stuk was en ongeïnteresseerd personeel), maar de kamer was inmiddels prachtig gerenoveerd en het personeel heel vriendelijk. Ook het uitgebreide ontbijt was een feest. We vonden alleen de badkamer wat klein (maar wel praktisch ingedeeld). Verder moesten we tot onze verbazing €6 toeristenbelasting bijbetalen, maar toen we de volgende dag lieten zien dat dit al in de totaalprijs (bij Voordeeluitjes) zat werd dit zonder morren teruggestort.
Kortom, dit hotel lijkt een serieuze herstart te hebben gemaakt.

Hilton Sydney. Utter disgrace. Room not as ordered. Refused entry to breakfast room. Several room faults not rectified. Duty manager a smarmy idiot. Did not want to know

I stayed at the Hilton in Managua and contacted the hotel 1.5 days after departure because I recognized I had left my AirPods in the room.

For several days, the hotel did not respond at all, despite repeated attempts via Booking.com, multiple official email addresses and the hotel’s own Instagram account. Only after escalating the issue to Hilton’s global social media team did I receive a response.

At that point, Hilton Global informed me that the hotel had confirmed the AirPods were found. Shortly afterwards, the hotel contacted me stating the opposite – that they had not been found. This contradiction was never clarified.

Rather than acknowledging the delayed response and confusion, the hotel later insisted that I provide digital proof of the AirPods’ last location. This was technically not possible and, more importantly, is an unreasonable expectation. Lost property such as jewelry, watches or other valuables cannot be “digitally proven” either.

Ten days later, the hotel stated they were “looking”, when any meaningful lost-and-found process was already no longer realistic. Then, they offered me Hilton honors points as a compensation, which is from my point of view not appropriate because I will and cannot make use of them.

The refusal to take responsibility for the service failure and the attempt to shift the burden of proof to the guest fall well below Hilton’s expected service standards.

Unfortunately, have had a really negative customer service experience with this Hilton hotel. Was due to check-in to the hotel for one night on 20 December 2025 but was unable to do so due to a domestic emergency. Notified the hotel at 3am on 21 December 2025 about the situation through Hotels.com and all I got back from Ben (Deputy General Manager) and Toma (Internal Reservations Manager) was a series of excuses to refuse a refund or provide credit for a future stay. Hilton Customer Services were notably also unhelpful on this occasion. Therefore I’ve now filed a chargeback claim with my bank as this busy Hilton hotel did have 9 hours to sell the room to someone else. What amazed me is the “money grabbing” culture and aggressive profiteering apparent at hotel. Other leading hotel chains like the Premier Inn do things much better as at least they offer credit towards a future stay in the same circumstances rather than take unfair advantage of a customer’s personal situation. Not impressed by this hotel at all and its substandard, clinical and detached approach to customer services by managers: does a multi-billion pound corporate entity like Hilton really need to treat consumers like this??!! All sorts of ethical issues are raised by their corporate conduct and unfair terms and business practices. Will opt for the Sofitel hotel next door to the Hilton in the future. Good customer service is always a big priority for me and even without actually being inside the hotel it’s fully apparent that this hotel does not treat their customers fairly and in line with the Consumer Rights Act (2015). In fact customer service is non-existent at this Hilton hotel. Takes ages to get through on their phone and this is a Hilton ‘franchise’ and not the real ‘Hilton’ experience that people might expect. Buyer beware!!

I have been a Hilton Honors member for many years, so I know how customer service used to be from Hilton. Over the past couple of years their customer service has become dire, with off shore service centres where staff can't understand English and obviously read from a script, to a higher Guest Assistance who, no matter how wrong they are, will not admit to making mistakes or offer a solution. We were already thinking of leaving Hilton after the Canadian hotel we stayed in a few months ago overcharged my credit card by £3000 leaving us with no spending money on our holiday, which was not resolved until after we got back. Again, trying to get Hilton to admit they were wrong.
The final straw with Hilton has been recently where I used online chat to book a further stay in 2 Hiltons in Canada, during which I was given the wrong rates. Even though I have copies of the chat transcript which shows Hilton reservations getting it wrong, Hilton itself will not admit liability. This has cost me another couple of thousand pounds.
I even emailed the CEO but no reply!!
Lets face it, Hilton can no longer provide customer satisfaction and there is no loyalty anymore.
We have had enough lies, fobbing off and bad service, so I am deleting my account with Hilton and will never stay with them again.

I have been at the Hilton Birmingham Metropole with our gorgeous Christmas Party this week and our event was lovely but my experience was very bad at the hotel. First of all, we were a group around 800 people therefore we had a dicounted price on our rooms. All my colleagues have had modern rooms with superking size beds and decent bathrooms. For some reason, I have no explanation why, they did not treated me fairly. I paid the same price as my colleagues, who had twice size of the room that I have had and much more comfortable and modern rooms. They gave me a room with an uncomfortable single bed, no doors in the front of toilet, no tea or coffe nor a kettle in the room and even the ironing board was falling to pieces. The reason why I didn’t went to complain is becouse i had no time. I had to get ready for our event and just when I thought it could not get worse I observed on the walls some dirt wich I really don’t even wanna know what it was… The evening which supposed to be a treat at the end of the year in a beautiful and cozy hotel room become very unpleasant experience and I could not wait for the morning to leave this place. The most upsetting part it was that it was no fair treatment, I did paid exact the same price as my colleagues and my room was much much more poor than the others and I cannot forget the dirty wall.. worse experience I’ve ever been in a hotel
Do not recommend!!!