Hilton Hotels & Resorts Recenzje 

I've had nothing but good experiences with them over the past 30 years. Just stayed at a hotel that was under rehab - loved it. No one is perfect, but Hilton is still top notch.

This company has gone down hill so much! They take your money and don’t care how satisfied you are with your stay. I have been a Hilton member for 35 years and this last year is the worst I’ve ever seen it? The Hotels are run down they need modernising, how can you expect a disabled 61 year old to climb into a bath for a shower. The price of the rooms far outweigh any customer experience, Their loyalty program gets you nothing unless you spend a lot of money with them. I will be looking for a better hotel company (I don’t think that will be hard(Premier Inn might even do)) the customer service agents you actually get to speak too don’t give a proverbial s@###.

Beware! If you were booking a small luxury hotel property through Hilton or labeled as SLH you may be under the understanding that this a Hilton Property. It’s not! We have been looking to book SLH property in St Remy France. It’s been consistently sold out. We were in Saint Remy on April 27th And decided to call them directly, despite the fact that the Hilton website had them as sold out. They had rooms! We went over to the property and gave them our credit card information and checked in for four days. I tried to give them my Hilton Honors number, but they said that I booked through them after further investigation. I discovered that this is not a Hilton property as Hilton advertises. In fact, if you book it directly with a small luxury hotel property, the room rate is significantly less! And it’s likely that they will have rooms despite the fact that the Hilton website says sold out. Think of Hilton‘s new concept as OpenTable. I wish Hilton would be more honest on their website because as a longtime Hilton user I had a disagreement with the hotel when I checked in that they should be using my Hilton Honors number so I can get credit. It took a while for this old fella’s mind to get what was going on. My recommendation would be to only use Hilton‘s website to identify the properties and then call the property directly. The benefits that you would receive if you book them through Hilton don’t come close to matching up to what the savings would be if you book with the property directly. A note to Hilton: Be more forthright and honest with your members!

Sick to death of this company's complete disregard for the customers. As a Diamond Member, I will now be changing allegiance to Marriott. Their App is pathetic - I can no longer book hotels on it - their technical department was also as rubbish and unable to offer any advice. I have booked a hotel in Nuremberg - this was 3 months ago. Today - theyemailed to say that my credit card was refused and they could not hold my room. I called the credit card company - they assumed me that the problem was at the Hilton end. I had already used the card to book a flight this morning. We are now having to make numerous calls and waste a load of time we don't have! Having recommended Hilton for many years - I will now suggest that people avoid this tin-pot little chain!

I recently stayed at the Hilton London Euston, and unfortunately, my experience was extremely disappointing. From the moment I arrived, the service was below expectations. The duty manager, Gaurav, was not only rude but seemed completely unprepared to handle any situation. He didn’t seem to know the hotel systems, and, frankly, his communication skills were poor—he struggled to speak English, which made even simple questions difficult to address.

What made it worse was that the receptionist beside him seemed to know more than he did, which really didn’t inspire confidence. I expected much better service, especially from a brand like Hilton. This lack of professionalism really affected my stay, and I won’t be returning to this location in the future unless improvements are made.

I received an email for a "Double the Nights" promotion on 6th March. Although I had single night stays booked and scheduled, knowing I had a 4 night stay for arrival on 17th April, I deliberately waited until 16th April to register for the offer so I would gain the maximum benefit from this offer.
I completed a stay (arrival 15th April for one night) and based on the implicit statement in your FAQ documents "Will I receive Bonus Points for any stays within the promotion period that I completed PRIOR to registering for the promotion?

No. Only members registered prior to check-out will receive Bonus Points with the promotion for nights within the promotion period."
As noted above, the sentence specifically states that the offer is NOT valid for stays where you have already checked out, and your system and INCORRECTLY applied the offer to my one night stay on 15th April, instead of my upcoming stay of 4 nights for arrival today.
I have spoken to two agents who claim there is nothing that can be done, and yet you are not holding yourself accountable to your own FAQs and T&Cs. You are effectively stating that I am at fault and there's nothing you can or are willing to do to resolve this. I have as a result lost 3 nights towards tier status for this year.
Maybe my loyalty is of no significance to you, but after years of HH loyalty and considerable expenditure, I feel that the lack of resolution is disgraceful and completely unacceptable.

Disappointing not to have been credited with my Hilton Honours points for a two night stay despite several follow up emails. A poor loyalty scheme.

merchants HR at Hilton

Mr kyle Marinus on the basis of contract terminatination . We request all the details of the DM that took place on Wednesday . I have reached out for surport of my political leader of the PA party for advise on my matter . They have vowed to assist me .

We also request the details of the members taking the stage in this DM . We believe the process of any DM should have neutral chairpersons an mediators which were all employees of the company called Merchants under the Hilton capaigne . We also believe there was no formal investigations done on the evidence found as a business from Hr itself. Team leader Mogamed Arendse clamied to have called my mother and said there was no answer . I have evidence of my own which i will present to my political leader today

I did not steel or fraud anything so i dont think i should be catogorised under that statement . Im aware of many fraudulant activities that took place at Hilton proudly i can say i wasnt one of then .MY CHARGE FOR ONLY BEING ABSENT FOR 4 DAYS . which my father died Im 33 i dont stay with them as they live in they are from rural areas in capetown .I dont feel any loyalty from a company i was very happy at .

Im going to ask personally for all my OM staff like Tercia Raabiah aswell as MY TRAINERS JEREMY AND OTHERS others to vouch for my performance as i was for my time here as the new agent of waive 21 with the most highest stats for consecutive months which can be proven . so where does the company show loyalty in me performing so well and loosing my contract for 4 days absents. I feel HR should have done there own investigation on the evidence found .I personally called all the refferences Mo had to this matter and my mother has said no1 called her.

.

Im aware of many things happening there and my political leader has advised me to post my story on all Hilton webpages so clients can see how i as a dedicated worker who performed well has been treated.

I can proudly say i left a blueprint behind because there isnt a single person working there that can say bad about me . i loved everyone and everyone loved me. I know i could go very far in this business as im super happy .Even if you pull up of my finest calls clients have been begging me to assist so i have good reports from them too. I dont feel we have to go the route of this as i still am inlove with Hilton and il take my job back any time .

So if Hr is ready to work with me and give my job back that i think was unfairly dismissed.

Please call me on .0660632053

If not please forward me the details of my DM aswell as the members deatils all in the DM so i can forward to my political leader as he would know what steps to take .

He has advise me to advertise me hole statement on hilton review pages so it can catch the eyes of many customers aswell as the Hilton hierarchy .

I dont wana go that way i just want to return to do what i love doing an thats working there . So please lets negotiate even a pay cutt just to return an prove my innocence.

I dont wana go this way as i love this business and i take pride in it . as my stats can prove .

So if you have any mercy please lets come to a negotiation .

0660632053

Staying at Hilton Ageas Bowl Southampton. Arrived 3.15pm & room not ready & they can't say when it will be! After a long journey this isn't acceptable. The car park is full & my husband had to walk far once he found a space. In the bar the tables are uncleared and unclean. Not a good start & not happy at all as we've booked 2 nights here.

Horrendous customer experience, can't do the simplest of tasks for their customers like send a receipt with the right information on it after 5 asks and im a gold member, will never stay at the hotel again at Heathrow, will go elsewhere

Rooms were clean but I wasn't told how to goto rooms so had 2 wande aimlessly

WiFi login is a joke..convoluted and unnecessarily complicated. From desk messed this up big time

Just want to say that this was the most memorable experience of my life. I don’t really stay at hotels, but if they made my stay unforgettable. Laura night manager is absolutely amazing, her colleague i.e as they referred to we besties. There names are were Iram and youngest team member jack. They went above and beyond and made me part of the family. They deserve another member of staff as they really need it. Your reputation strives and I hope these 3 individuals excel it even further. Thankyou Hampton hilton Sheffield west bar

Hassan Hussain

I was lucky enough to buy a Groupon voucher for the Riverside restaurant and bar at Belfast Hilton. The starter was delivered after 10 minutes and very nice it was. 50 minutes later we were still waiting for our main course, even after being served an extra glass of wine each. At this stage we complained as we were late for our evening. I was told there was a misunderstanding in the kitchen and to contact front-office@hilton after 2 weeks I have heard nothing. I lost money on the deal and Hilton have now lost my business for staying and dining, which has been frequent over the last 20 years

Paul Wright

Sent from Outlook for iOS

I was on the phone to somebody called menna and she was laughing when she told me to get my mum on the phone even though im a full grown adult and my mother is dead and i told her that and she started laughing

We stayed at doubletree at Hilton in Sheffield city Bramall Lane. To say I’m disappointed is an understatement. We couldn’t order room service by app or phone as no one was answering resulting in trying a number of times I ended going down to reception to be told they don’t do restaurant service service on match days . He then took my order for room service when the food eventually came it was barely warm and not great. The tea/coffee facilities are hidden in a cupboard . We only had enough for 1 tea or coffee. There was no drinking water or fridge. The iron had been left with water in so inside had rusted so when we used it on our clothes it marked them.

Brilliant night away at the Embank Tapestry in York. Beautiful hotel with amazing staff who can't do enough for you. Even housekeeping sneaked into the room with a signed 'hope you enjoy your stay' card which was a nice touch. Breakfast was tasty and service was spot on.
Would recommend.
Thanks

I have been a member of Hilton for many years but have had too many issues recently. While staying at a DoubleTree Hilton a security deposit was taken but not refunded at checkout. Their customer service is a Virtual Assistant that does not understand your issue and fails to connect you with a hotel representative. I had to call the hotel myself to ask for the credit which should be automated at checkout.

We hadden weekend geboekt en door ziekte niet kunnen gaan , we wouden omboeken naar andere datum ging niet ???? , en nu rekenen ze ons nog extra annulatie kosten aan van 194 euro per kamer , in totaal voor 398 euro voor 2 kamers en door zware griep konden we echt niet , zelfs met bewijs van dokter omboeken was geen optie, is dit klanten service ,ik denk het niet !!

What a fantastic place to stay The Hilton Doubletree York this was our second stay here and will most definitely go again. Staff are so friendly. Room was very clean. .
Breakfast was spot on.
See you again soon

I was a member of the health club at Waldorf Astoria West Bay Doha. It’s important to stress “I was” because a deeply unsettling incident led me to cancel my membership—an incident one would never expect to encounter in a Waldorf Astoria property.

The issue arose when the hotel changed its health club access policy, moving the entrance from the 39th floor to the 40th floor, without notifying me. One day, as usual, I pressed the button for the 39th floor. To my shock, the elevator deliberately stopped at the 17th floor, preventing me from reaching my destination.

Through the intercom, I was instructed to either proceed to the 40th floor or return to the ground floor. When I insisted on continuing to the 39th floor, the elevator lights were briefly turned off, seemingly as a way to pressure me into compliance. This action left me feeling extremely stressed, anxious, and most importantly, unsafe.

I raised this issue with hotel management, but the responses have been unsatisfactory. The General Manager initially claimed that the 39th-floor button had been deactivated but later contradicted this by denying the elevator was deliberately stopped.

Moreover, my attempts to escalate the matter were ignored. Neither Mr. Guy Hutchinson, the regional leader, nor Mr. Simon Vincent, Hilton’s Senior Vice President for Europe, Africa, and the Middle East, have responded to my emails. This silence demonstrates a disturbing disregard for customer satisfaction and wellbeing.

Waldorf Astoria West Bay Doha left a paying customer in the dark—literally—in an elevator. The lack of accountability and empathy from both the property and Hilton’s senior leadership is unacceptable.

This incident has permanently shattered my trust in Hilton, and I will never visit a Hilton property again.