Hilton Hotels & Resorts Recenzje 

I am NOT crazy about Hilton's Hampton Inn, I made a reservation, then just one day later, I called to cancel that reservation so I could make a new one witth changes to it. I did it because I was told I could not makes any changes in the reservation that I had, to do so , i had to cancel that reservation then make a new one with the changes I wanted to make, so i asked about the deposit i had on the first one and was told I would get a refund. So I went and cancelled my first one then made a new reservation with the same person who cancelled the first one. She then assured me I would get a refund from the first reservation. Now that all is said and done, they are now telling me I will not get a refund.
this is how Hilton- Hampton Inn does things. Tell you one thing then does another after.

Staff brilliant asmita Paulina and others 1st impressions at checking in was brilliant.I like good customer service and that’s what I got. The bed was so comfy and big .will be back soon

me and my mum got place in the Hilton inside Gatwick airport food was lovely and bed and room all clean bed was so comfy would stay again

We recently chose Hilton Hotels at Zurich Airport for the first time, having always preferred Marriott in the past for last 20 years. To our surprise, Hilton exceeded our expectations in many ways. The staff was incredibly humble and accommodating, and the lounges offered a fantastic variety of food options. Breakfast was equally delightful, with a wide selection to suit different tastes. A special highlight was the attentive service at the lounge, where the chef Tiago Soares went out of his way to prepare a custom vegetarian dish just for me and wonderful staff was excellent, Such thoughtfulness made the experience truly memorable.

The overall atmosphere at Hilton was pleasant and comfortable, marked by a graceful and welcoming vibe. There were no intrusive or awkward encounters, which made our stay all the more enjoyable.

Although Marriott is undeniably more beautiful, what good is just beauty without a welcoming attitude? The staff at Marriott often came across as arrogant, almost as if they were doing us a favor by providing service or as if we owe them something. Despite paying a premium, the lack of warmth and approachable demeanor made the experience less enjoyable. The energy there felt less inviting, detracting from the overall comfort of the stay. We are in hotels for last 15 days we stayed in Hague, Amsterdam, Luxembourg, Slovakia, Vienna, and Geneva. Hague, Slovakia, Vienna was not bad, but Geneva Marriott was the worst experience, the Marriott staff in Geneva even mentioned that we made a mistake by booking through Priceline. Really? Did I hire Priceline for them? This kind of dismissive attitude left a bitter impression.

It was just a matter of chance that we booked Hilton also for a change but at Hilton, Friendly welcoming staff, the clean rooms, good food, comfortable lounges, good breakfast easygoing atmosphere created a sense of home away from home. I am really grateful to wonderful chef in the lounge also, who was so considerate and good, It’s safe to say that Hilton has won us over, and it might just become our new go-to choice for future stays.
Thank you Hilton.

Just spent 55 minutes on hold after being told it was going to be 25 seconds. Finally when the phone was answered the I mentioned how long I had been on hold, no apology and then told there was no availability at the Bournemouth hotel on the dates I requested. I said that it was showing availability online and she put the phone down on me. Not great service at all.

We stayed at the Hilton Dubai Palm Jumeirah it was amazing,we had a small problem in are room which couldn’t be solved quickly so was up graded to a fantastic room unbelievable views.I spoke to Noerina who is Guest relations supervisor who went above and beyond are expectations because we were celebrating my wife’s birthday Noerina pulled out all the stops to make sure are stay was one to remember. All the staff were fantastic,If your thinking of staying at Dubai please consider this hotel it’s 6* service not 5 Thanks to all the staff at Hilton Dubai palm Jumeirah.

I’ve stayed in your Hampton by Hilton Bournemouth branch. Whilst the hotel was clean, new and modern, my stay overall was disappointing.
The staff barely acknowledged me, during dinner or breakfast. They were busy chatting behind the front desk/bar.
The food choices were very limited during the evening (although the food itself was OK) but the breakfast was really really poor. Everything was bone dry and tasteless.
Also, sort out the hairdryers in the rooms, they are blowing cold air. The rooms were also cold even with the heating on.

Great staff no complaints there, rooms to a good standard but am a coeliac and was extremely disappointed with the menu, catered for vegetarian, vegans, plant based food even showed which was ethically sourced food but if you can't have gluten you are totally discriminated against the staff did their best but not good enough.
Used hilton alot over the years all over the world, my next hotel stay just after Christmas will be elsewhere.
Vegans and vegetarians choose that life and are catered for i don't I was offended that my allergies not even mentioned on the menu so no idea what I could eat.

WORST HOTEL EXPERIENCE EVER…this motorway hotel is loud and noisy and utterly incompetent. I was given a key to a room which was a long walk away (a single lift)….the key did not work. I returned to reception (long walk) and was eventually given a new key. Again long walk but this time the key worked! Into an OCCUPIED ROOM! I had been given full access to somebody else’s privacy and their belongings. Unbelievable. More long walks . Eventually I was given a room . Noisy. Aircon doesn’t work. No bath. No water provided. No coffee. And a shower with a tiny tiny trickle of water (sustainability? Really?) This hotel is a HORROR SHOW.

I visited the Hilton Plaza Hurghada Resort for 7 nights all inclusive which is supposed to be a 5 star resort.

The services are now being charged in Euros which is a scam and defeats the purpose of staying here. With saying that i still paid for spa treatments and then realised i was actually charged a british sterling rate which is higher than the euro. No compensation offered. The explanation given for euro and over inflated price compared with outside was the 5* service provided. However i encountered racism and discrimination and the service was below standard.

The all inclusive buffet was below standard and repetitive.

I did complain and the manager did change the food temporarily and dealt with the racism/discrimination.

In comparison, the old hilton resort which is called Long Beach is now only a 4* star service provides better food and better customer service as my family was staying there so i tried it out for one night. For a slight inconvenience encountered we were offered upgraded rooms and discounts for the next time we come. This is the level of a 4* which Hilton should be providing at the very least if not more.

I also complained to the hilton head office as i am member but they did not care. Hilton is no longer a 5* star resort and you should give your money to the other competitors in the area.

Having booked two Hilton hotels in Florida, I'm now in the process of replacing my reservations with hotels that actually care about my business.
I regularly book hotels but have never been treated with such contempt.
It is impossible to communicate with either hotel. They ignore their own corporate Chat service, they ignore emails, and the centralised Hilton customer service team are utterly incompetent, disinterested and incapable of comprehending that as a non-US customer demanding that I make an expensive International phone call to speak with the hotel is not helpful in any way!
I will never use Hilton again and would suggest that other customers look elsewhere if they expect a quality service.

Booked into the Hilton in Bournemouth for one night it was the most awful night I have ever endured in a hotel. Apart from the loud thumping music all night long into the early morning (not from hotel but from neighbouring clubs and pubs) we had to put up with endless noise (shouting, screaming, swearing, tv on loud) from the neighbouring room. Eventually I had to call Guest services At 4 o’clock in the morning as we could not stand it any longer. We also found the staff lacking any joyous communication there was no welcome on check-in and no apology on checkout. Just miserable fed up looking staff. A very disappointing stay.

Too opened plan could feel draft on others entering while sat relaxing. Breakfast was a disappointing nightmare. No bread no milk no bacon no cups no orange juice. Plates cutlery were filthy just complete mayhem. People were vacating rooms while we were trying to have breakfast waited an hour for bread!
Toilet flush in room was broken on arrival. The window in room was filthy with previous guest hand prints

Booked a room and did the option to pay for it when we arrived. Paid the room on arrival yet it turns out they took payment on the day I booked and "Held" the money.... So now im down £170 which I didnt notice at first and now have to wait for them to give me my money back. They also took £50 "deposit" on arrival as well... I honestly expected better service to be honest.

Try booking, or using your points. Every link on the email results in 400,cookie too big. Laughable for a company this size. Fraudulent too.

The customer service provided by Adriana Dragomir was excellent at the London Hilton Metropole.

We went to the Hilton today for our anniversary brunch
I need to mention our waiter OSCAR!!! Absolutely brilliant very informative, never let our glasses empty, amazing service and the most reactive service ever
Thank you Oscar for a great afternoon!

The Staff really make this place, fron check in to check out . Restaurant staff for both dinner and Breakfast are amazing and very friendly and helpful especially Sumara. Thank you for being such a lovely person abd going that extra mile .
Also exelant access to terminal 4

Hilton needs to stop ruining perfectly good hotels…they buy them up and ruin them!!! This is my 2nd Hilton in the last 4 months!!! Unfortunately for me , I did not know that they bought breathless resort in punta Cana, last time I was there it was amazing, I get here and asked why the room snacks,and menu changes,just about everything else that made it a amazing resort has changed!!! They follow you around to sell you time share,I told them I’m on vacation ain’t buying nothing,they don’t give up!!!! So finally we didn’t buy but we upgraded to the excell club,as it was included in the vowel renewel, let me tell you the upgrade food is so terrible,I left my food, the breathless of the last,had better food options,even with out the excel club!!!! When A&M resorts owned it,they ran it much better!!! HILTON is a NAME!!!! someone needs to do a better job of selling GOOD SERVICE…because right now they have a BAD NAME!!!! and Hilton honors.is s big ta do about NOTHING!!! sounds good!!!! But is actually TERRIBLE!!! Oh yeah one more thing!!! They gave my wife and I 4 worthless casino match plays,but was told I could only use them once, so I said but there’s two of us,why can’t she use hers??? Like I said do yourself a favor,anything that has the words Hilton hotels you rather stay in your car

I visited a couple of Hiltons recently, decided to join their reward scheme but what a nightmare! I'm not going to even waste my time on the review, but basically they can't even action a simple sign up process to their reward scheme. I've wasted time on chat and emails to no avail. The hotels are hit and miss so ultimately don't bother wasting your time! Bit name, big brand, big mess! Simple as that.