Hilton Hotels & Resorts Recenzje 

I would like to say I am very disappointed!
On arrival the receptionist was very moody which is a bad start as she is at at the forefront of the hotel isabella was nice I must add .
I stayed in room 160 it was my partners birthday there was no Internet aswell as the TV in the bathroom was not working I called reception from my room to speak with a manager . They told me that all managers have gone home . So we left our room and headed to reception where all of a sudden out of nowhere there is now a duty manager . I have stayed here previously and it was nothing like the last time the water fountains are green with algae also the balcony was nit swept the only thing that saved the weekend and made it special was the spa .

We stayed at the Cambridge Hilton Hotel.
The Hotel and room were excellent, King size bed was very comfortable. Air con worked well.
We paid for a breakfast, we went down reasonably early 6.30am, hoping this would be a good time, I was looking forward to my Full English, the food was cold, absolutely freezing, I ate what I could of the pastries with the choice being limited, croissants were cold with no way of heating them. My wife had toast, that was all she got which she could eat and was hot. Very disappointed having paid a premium for the breakfast experience. I would have complained but my wife is not one to complain, so we put it down as an expensive experience.
My review is to highlight the good things, also to warn people off the food, don't make our mistake, there are plenty of places local to eat.

My self and my son had a great time at your Torquay hotel friendly workers there so thank you

Diamond Membership is a hoax, it's all a game they are playing to get your business. You are practically paying for your little perks as their prices are much higher on their Hilton.com website. I'm done with them.

Fijn hotel, brandschoon en leuk personeel. Erg vriendelijk.

Do not buy any Hilton Deal packages. They are a scam. Just changed from any Hotel to a small list and you do not have access to the resort just the Hotel unless you buy the membership package. So, they changed the deal halfway through and will not give a refund. The $350 is nothing f@#& them. The reviews are priceless. It is just a scam to sell memberships.

Absolutely the worst treatment of a Hilton diamond member. I booked the presidential suite on Saturday. The Padres game was at 4:15. Check in was at 4. They assured me the room would be ready by 3:45 latest. Went back to the front desk and the room was still not available at 4. I was assured they were almost ready. Closer to 5:00 p.m. I canceled the room left the hotel and we ended up missing the baseball game because they had a marijuana issue in the room from a wedding the night before and they were not transparent about what they had to do to clean the room. Mind you this was the presidential suite they made no offer to comp me for a free night or even reimburse us or put us in a new room so that we could at least get ready to go to the game and then put us in the suite once we got home from the game. We will never stay at this hotel again and Hilton should be ashamed for treating any hotel guest like they did. Even calling the customer service line and talking to a supervisor rectified nothing and I waited for 35 to 40 minutes to even get somebody on the phone which I thought was absolutely ridiculous especially having diamond status. What a joke and they ruined my family's entire weekend down in San Diego.

Their Hilton Honors staff are so rude and arrogant like no others. Absolutely smartass bunch of people. What a shame.
That department need a shakeup.

Stayed for 1 night only at Hampton liverpool airport. As a returning honors member was expecting great things but was left not only disappointed but disgusted. To start with I was dropped off by my partner who was charged £8 for a drop off on the 5th floor where the reception area was. I met up with my two friends one of them was charged £12 to park for 1 night, I understand it is an airport and charges do apply but surely not if you are staying at the hotel. After we got settled we came down for refreshments and was served watery coffee and a meal which quite frankly was not fit for purpose we ordered paninis which came with wilted salad tiny bit of filling and nachos all which didnt take any cooking skills at all. When we asked if we could change from nachos to chips this wasn't possible even though chips where on the menu. The bar wasn't always manned so we waited on each occasion for someone to come and serve us. So disappointed andhave had better experience at a basic travelodge or Premier inn. At least I know what I'm getting at those two places and I'm charged less money for a better service and a cooked dinner

Stayed at Hilton for Heathrow T5 and won't stay at another Hilton ever again. They failed to tell me I needed to pay for parking separately and failed to put my registration into any system so I now have fine. Then 3 calls and 3 emails to reception later I was told it's my fault and they won't help at all. Worst service I've ever had from a hotel and the staff promise to return calls and don't. Avoid the Hilton at all costs would be my advice.

I have copied this from a review of a Cox and Kings holiday I left on Trustpilot.
In Heathrow we were due an overnight stay in the Hilton T5, to catch a flight to Northern Ireland the next day. Cox and Kings let us down badly here. The hotel had no booking for us!
We spent a very embarrassing time at the front desk as Hilton tried to find our booking. I produced our receipt from Cox and Kings which showed our agents name but not mine.
There was a wedding at the hotel and we were told there were no rooms left and this was at nearly midnight. I tried to ringCox and Kings on the emergency number on our paperwork but it was unobtainable. What use is that?

I mentioned to Hilton that I was an Honors member and after a wait for the manager, he kindly offered us a suite for the night and offered complimentary breakfast which had been on our original booking.
I have to thank Hilton as they were obviously busy and I feel the manager went out of his way to accommodate us for which we are grateful.

Awful customer service by front desk, upgraded to a bigger room for a little extra a night, informed it would have more amenities and more comfortable. Was welcomed by a mattress that was finished, springs poking us throughout the night, informed the front desk not interested night staff passed to morning who didn’t contact me after I left a message to say, someone contact me first thing in the morning. Leaking shower head spraying water in all directions and no plugs by the bed with limited sockets. Cancelled remaining stay & shortly moving to alternative hotel. Housekeeping manager was the only one that was helpful & confirmed this is not the mattresses they have on other rooms, confirmed the springs were gone and needs replacing thanked me for bringing to their attention, acknowledged and tried to accommodate. The front desk on the other hand wanted us out by 12 so they could clean and sell to the next unexpected guest.

Recently stayed at the Hilton in London the room was clean and tidy, staff were very accommodating and the location was perfect

EL CONDADO PLAZA “HILTON” HOTEL PUERTO RICO
¿Repetiría la experiencia? ROTUNDAMENTE NO
Fecha de estancia: Mediados de mayo 2024
Total noches contratadas: 10 con desayuno incluido en habitación de lujo con baño y cama grande.
OPINION GENERAL: El Hotel Condado Plaza no es parte de la cadena de hoteles Hilton. Usa el nombre Hilton porque se ha asociado al programa de clientes preferentes de “Hilton Honors”. Si lo buscas en una famosa plataforma de reservas en internet se describe como “The Condado Plaza Hilton” y en su página web lo indica bien claro que no es parte de la cadena de hoteles Hilton. Esto induce a confusión para los posibles clientes.

Lo que me gustó de la estancia.

A. Las vistas son espectaculares. Tuvimos la suerte de que nos asignaran una habitación en la novena planta.
B. La proximidad al casco antiguo de la ciudad.
C. Ofrecen un servicio de lavadoras y secadoras de monedas disponible 24 horas diarias.
D. Las piscinas y el servicio de restauración que se ofrece es muy bueno.

Lo que no me gustó de la estancia:

A. Cuando llegamos a recepción pasada la tarde lo primero que nos pidieron fue la tarjeta de crédito para cobrarnos las tasas turísticas y el llamado “Resort Charge” ($35.00 diarios más impuestos) que incluye el Wi-Fi, piscina, hamacas, sombrillas y algunas otras ventajas como un descuento en el Spa y el Café Caribe que no lo descuentan si no lo reclamas. Además por lo que he entendido es opcional pero te lo cargan a tu cuenta sin más. Las actividades anunciadas en la información de bienvenida brillaban por su ausencia.
B. Opino como muchos de los que se han molestado en escribir una opinión sobre este hotel. Está desfasado, colores oscuros, muebles anticuados, la cama y el sofá muy blandos probablemente por el desgate del uso continuo, paredes manchadas y con algún que otro desconche, las alfombras de los pasillos manchadas y desgastadas. Probablemente en un tiempo pasado era un gran hotel.
C. La habitación estaba limpia pero sin lustre. La rejilla del extractor del baño estaba llena de polvo y pelusas. La cristalera de la ducha le faltaba un buen frotar. Los cables del televisor y eléctricos enredados debajo de las cortinas y a la vista. En la terraza había una mesita humilde y dos sillas de igual valor.
D. El aire acondicionado que es esencial en el clima de la isla dejaba mucho que desear. El ventilador un poco ruidoso solo funcionaba a una velocidad. La corriente de aire era expulsada directamente al área del sofá.
E. Las áreas comunes aunque espaciosas observamos que estaban muy poco concurridas en los diez días que pernoctamos en el hotel. Solamente un día encontramos a un músico tocando el piano en la planta M, pero como no había absolutamente nadie cuando regresamos al area ya no estaba. Es curioso que en la mayoría de las fotos que se publican en internet, la ausencia de clientes es muy común. Me pregunto porque.
F. El desayuno estaba incluido en el paquete pero había varias sorpresas.
El llamado restaurante Café Caribe es una franquicia con un local poco lustroso, tiene límite de horas de servicio y cierra los martes. Así que los desayunos contratados de estos días no los reemplazaron con un desayuno “ light” en el Moon Bar Cafée o en el Café Starbucks que estaba cerca del hotel. El desayuno estaba restringido a un tipo de bollería específico y café o zumo.
El desayuno llamado “All American” consistía en dos huevos, tostadas, patatas caseras, opción de beicon, jamón o salchichas, zumo y café. Obviamente consumiendo este desayuno por diez días (perdón, ocho días) consecutivos es aburrido, no es práctico ni saludable. Al tercer día, después de conversar con los empleados que por cierto fueron muy amables y simpáticos, nos informaron que podíamos alternar con algún otro producto pero que teníamos que pagar la diferencia de precio.
G. El servicio de limpieza de la habitación fue muy deficiente. En dos ocasiones no limpiaron la habitación ni hicieron la cama. La primera vez nos quejamos en recepción y como se volvió a repetir una segunda vez, reclamamos al gerente que nos descontó dos días el llamado “Resort Charge” por las inconveniencias. Es algo insólito y más cuando el hotel estaba a un treinta por ciento de su capacidad de acuerdo a un comentario del mismo gerente.
H. Los empleados del hotel fueron por regla general muy amables y cordiales. Una empleada que es digna de mención es la señora Suleika que hizo todo lo posible y más para intentar solucionar un problema que tuvimos con la tarjeta prepago sim de la empresa de telefonía local. Le agradecemos su disposición, diligencia y carisma.

Embassy suites parsippany. Went from bad 3 years ago to much worse this time.money grabs all around 15 per night for parking...10 per night for room upgrade even though I am diamond. Noone would provide gm name. Front desk clueless. Room old and dirty this is going on my social media pages.disgraceful representative of hiltons

I recently stayed at a Embassy Suites
Downtown Greenville, South Carolina. I have stayed at this Hilton property before always been a good experience. Great facility. However, this time when I left I remember forgetting clothes in the closet. I did not think this would be a big deal. I had to call numerous times, and also directed me to go to a second party source to find out if my clothes were there. After two weeks and having a call Hilton complain line was finally told my clothes has been found. Still tried to call the hotel to speak with a manager have left multiple messages been told multiple times I was going to get a call back and never happened. I have left messages on managers voicemail twice still no return call. This is the worst customer service I have ever experienced. I truly hate it again this is a very nice hotel. But what so many businesses do not realize people make the business and apparently the people working at this hotel do not care about their guest. I will not be staying in this Hilton property again, and if you want customer service, I would say stay somewhere else as well.

I was put in the Liverpool one Hilton for work, it had been over a year so I expected it to be better, WRONG, if it did not have the view I doubt it would get 1 star, the rooms are like corporate offices. the carpets are disgusting, the bathroom had mould on the shower screen and body fat on the tiles, I left a do not disturb sign yet 4 times the housekeepers came in the next morning, Liverpool has some amazing hotels now this is pontins compared to them

Wir waren im Hilton Garden Inn in Dubai und waren von diesem 4 Sterne Hotel sehr enttäuscht. Nicht nur dass es sehr in die Jahre gekommen ist, liegt es schön eingebettet von 4 Baustellen wo gefühlt 24 h gearbeitet wird. Der Pool auf dem Dach was lieblos mit kaputten Liegen und zerrissenen Polstern, ständigem Baulärm und einer verbauten Aussicht. Die Bilder auf der Homepage sind nicht real.

Flight cancelled. The staff checked us in and sorted us for the night with very little hassle. Had to stay a second night and sarah was so accomodating, Made the phone calls and got us our food allowances. Katie also needs a mention, she's fab. Couldn't have asked for better stay whilst belfast was blown away.

Hilton Glasgow Hotel.
The hotel itself is nice although for a brand of the Hilton reputation didn’t quite live up to the mark.
First day we arrived we had lunch at the bar restaurant and I ordered Ceaser salad which I think was £11 and I paid an extra £5 for chicken to accompany the Caesar salad - although what was delivered to our table was an arrangement of lettuce leaves and the extra chicken ; hence , I paid £11 for the lettuce leaves.
The room was nice and clean although on our first day ( we stayed three nights in total) the maids forgot to clean our room / bathroom etc…and we didn’t get back to our room after a day out until 6pm - when we rang down to reception we were told the maids go off duty at 6pm so they couldn’t come back and clean the room / bathroom etc.. however our disappointment must have struck a chord as reception rang us back ten minutes later and said a supervisor would clean the room whilst we were out that evening , and, when we returned that evening we indeed had the room cleaned by the supervisor who to be fair did a good job.
The main issue with this hotel became apparent at check out when we were advised that we had no bills to pay and could check out which we expected. The checkout staff advised that a receipt would be emailed through to us later that day. However; upon checking my Mastercard when we arrived home and checking the email we noticed that our “VIP upgrade “ of £80 for bottle of fizz upon arrival and some chocolates had been charged to us three times instead of one with a hefty £160.00 extra. Then we also noticed three charges on my Mastercard for £72 , £74 and £78 which we couldn’t recognise why it was charged. Hence , we rang the Hilton Glasgow straight away only to be told by a reception staff member who didn’t seem phased by such a massive hike in charges ( almost as if it was a regular occurrence) that it was purely a “system error” . Now I’m thinking if we hadn’t checked our emailed receipt or checked my Mastercard would the “system error” have been discovered and the hotel contacted us.
We will never know but it’s something to double check when you visit this hotel to ensure your receipt is correct.